Robert was super friendly and made the process simple and quick.
Lisa H
Customer Reviews for Kent Supreme Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Free coffee….. finally… it wasn’t in Seattle office when I looked around but I found in office office area when I dropped off the truck….thanks
Praful BThe only part of this rental that went well was the drop off at this location. I hope I never have to do business with UHaul again.
Kerstin DKeep up the great work. Was super easy. Manager that helped us was professional and courteous. 100 % would use again. I have used uhaul often over the years and it gets easier and more convenient each time.
Ramon BRobert helped us, his customer service is above and beyond!
Wesley RExcellent efficient and friendly service checking in and check out!
Mona JKeep up
Merveilleux MThe representative at this location was wonderful!
Daniel MHelpful, and convenient service. Efficient, and thorough explaining costs. Positive experience.
Wendy BGreat service! Easy and convenient! Excellent staff and friendly!
David PBryce, the assistant manager was very professional and helpful to rent me the 10-ft truck. Wish he was the same one handling the return. His smile made the business transaction pleasant. Highly recommend this place for your moving needs.
chuan wStarting w full fuel instead of having to guess on return would be appreciated. This seems to be. A trend w rental companies. Not a fan.. other than that minor detail. I would rent here again100 %
Anthony Hevery thing was great
ABDULAZIZ IThe gas tank was empty, the steering wheel was sticky, and when I went to try to fill the tank, the gas hose wasn't attached to the vehicle at all.
Jullia KVery good location.
KENT HThe guy that helped me scanned my husbands ID "drivers License" multiple times then said it wouldn't scan and upload so he asked me give him two references to make sure we bring the truck back. I left outside to do a walk through of the vehicle to find a pair of dirty underwear hanging from the side mirror. The guy said here some wipes so you can wipe it down and then went outside with a stick to get them off of the ground after my husband had already removed them. I was like wow, really a whole tub of wipes to wipe it down and it was on his property. Then he went on to say that the truck needs to be brought back on full. The truck was not on full when we left. When we returned I let him know that the truck was not on full but that I put $55 dollars in gas in the truck. He said well I will go ahead and sum up your bill and give you a few dollars off on gas. After I get home I look at my receipt to find out that he didn't give me a break he actually charged me an additional $46 and some change. So basically to rent the Uhaul truck costed me over $200. He quoted me $98 and charged me $146 and some Change plus the gas I put in the truck was $55. This was not what I had expected to pay as we drove a total of 70 miles from Kent WA to Sammamish WA. And back. I felt bamboozled and I felt like he was not an honest person at that point. He said he would give me a break but didn't. All he saw was dollar signs. And we got the truck back to the destination on time. I was going to stay while he finished up the ticket and he said no go ahead and go and I will email you the receipt. Yeah for me to find that he charged me more than what I was told I was going to pay. I rent a storage unit from Uhaul every month paying $166 a month plus this I am not to happy. I will be calling Corporate office tomorrow trying to get some resolution to this situation. I will not rent from him ever again.
gina SHad a perfect experience. Thank you!
Stacy MThe rental was easy, the person at the counter was extremely nice and very helpful to us. Made it very easy to pick up and we were able to leave our car there for the time we were using the truck. Enjoyed the experience very much.
Charmaine RShy is very friendly and works above and beyond what I expected. The system was down yet she tried every possible way to get the job done. Very good customer service skills.
rafael eGood service
PAULRY JOvercharged for trailer hitch.
Stephen GI rented the equipment at 2:19pm and returned the equipment the following day at 1:25pm cleaned and with almost a quarter tank more then when I rented it with but the clerk didn't log it in till 530Pm because I didn't get it back exactly on the time he wanted me to have it back, but still within a days rental so I get and additional 44,95 charge. Seems quite petty to me.
Jeff CThe fellow assisted me was excellent. Don't remember his name but he was a good customer satisfaction expert. Please thank him. Kunio Masuda
KUNIO M