Over charged $10 for a fee I declined on the uhaul app.
ADAM S
Customer Reviews for Key Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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it would be nice to be re-imbursted for the extra quarter tank of gas that i returned the vehicle with
RICHARD RIt took almost 30 minutes to get the u haul He charged s for coverage without asking me.
MOSLEM MWe reserved online with a credit card, then the man asked for prepayment again without a clear explanation as to why. He then attached the trailer to our truck. We drove 35km and it doesn't pull right. We got out and the trailer was not even attached or locked down. Thank goodness we attached the safety chain. The man did not know how to secure a trailer obviously and it could have been a very dangerous situation.
Kenneth HAccommodated me on a last min one way rental at Christmas cause the original location joes garage closed early without notifying anyone. great guys.
Kim SBetter check with rates. Don't belive their words they are liars. They charged for another insurance in spite of i having full insurance which is covered by my Bank. Hidden charges applies as well. So make sure what location you are dealing with
jatin kFriendly staff. They have slow internet connection they blamed. Check in process took forever to finish. Equipment was dirty inside. Check out was a breeze.
Vadim KPick up location needs to be aware prior of customer reservation. Took approximately 40 minutes. When I dropped vehicle off, he was waiting, that's great, but I asked if that was it? He did not explain about online check-out. Just said I was done. No verbal information before I left about gas. Was apologetic about how long it took, very nice, but not informative.
Elizabeth S