I wish I were raring UHAUL itself because they suck. They OWE me money and still haven't paid it back to my card.rebecca N.
Customer Reviews for Key Realty
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
the only thing I had trouble with was adjusting the outer mirrorsclyde W.
Le client n'a pas laissé de commentaire.alfonso G.
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.thomas W.
I attempted to return the trailer using your app but it would not allow me to take a photo as required so I was unable to complete the return that way.Tim W.
Le client n'a pas laissé de commentaire.Dylan S.
Le client n'a pas laissé de commentaire.joe C.
I reserved my trailer for Rockford, IL. I had to drive to Beloit, WI to pick up the trailer. Not happy about that. The man in Beloit was very nice and helpful, but I lived in Rockford. Also, the 50 $gift for not getting your reserved trailer is a bunch of hooey. Since I got a trailer, I'm not eligible for a refund even though U Haul made me drive 20 miles to Wisconsin!Paula P.
Le client n'a pas laissé de commentaire.PHILIP B.
Very helpful and informativeMark J.
Le client n'a pas laissé de commentaire.KENNETH B.
Le client n'a pas laissé de commentaire.Ken T.
Le client n'a pas laissé de commentaire.Timothy T.
Le client n'a pas laissé de commentaire.Melinda J.
My experience was quick and easy. The gentleman was very polite. I recommend them to anyone.Jean R.
Le client n'a pas laissé de commentaire.CINDYFAY L.
Improve your site skills such as having the correct availability of the products. I spent 3 hours trying to find a trailer that I was told was available the night before as well as me calling an hour before I was supposed to pick it up to confirm that it was available which they said it was...DEVEN D.
Le client n'a pas laissé de commentaire.Juan Carlos V.
Good service!Juan M.
Not any fault to the pick-up site the vehicle was not ready for pick-up. A customer that was in possession of the vehicle supposedly didn't know her drop off date. Initially set to pick-up vehicle at 0900, rescheduled for 1330. Waited for vehicle to arrive at 1545. Associate at Key Realty was very apologetic and sincere with the mishap.Lucas S.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.brenda M.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Matthias S.
Very helpful!Larry W.
I had to go almost 50 miles to pick up the truck. Truck had no cruise control and was weak pulling the U-haul trailer. The door was bent and the window did not seal fully and had lots of wind noise. Location at a newer Ford 26 footer that went to a local move earlier. Does not make sense. U-haul equipment was junk. Rented a second time from Penske to finish our move, 2019 truck that was like brand new and had cruise control for our long 1200 mile move. I'm Penske all the way from now on. AND they gave me a 500 $discount and U-haul would not. No brainer from now on!Doug M.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Gregory B.
Clean the truckDaniel P.
The representative of the location that we spoke with on the phone pawned us off to find another location and left us with a quandary. It took one hour of our time on the phone waiting to speak with someone to find out where we could drop off the truck other than the prescribed location from the original agreement. The lady we spoke with at U-Haul customer service number, did an outstanding job at supporting us to solidifying a location to drop off the truck. And we were charged extra because they couldn't locate a truck in our area (after a reservation was made weeks in advance at a local U-Haul) so we had to drive 30 extra miles to get the truck and then we were charged EXTRA MILAGE! We will never utilize U-Haul ever again after this DEBACLEsheila W.
Le client n'a pas laissé de commentaire.Stephen E.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.Andrew H.
We had a Guaranteed pick up from the above location. We got there I was told that the trailer was not available and we would have to go to another location in another state to pick it up. We were told we would be receiving a 50 $check for our inconvenience because they were not able to follow through with the guarantee of the trailer. As of today we still have not received that check. Kind of disappointed.Lisa C.
After an appalling customer service experience at the Janesville, WI Milwaukee street location, key realty really saved the day. I was very upset to see a â€œcorporateâ€ store treat their customers so poorly, and the state of that particular location was full of trash overflowing and all over the parking lot. This could be overlooked with exceptional service, and that is not at all what was provided until we reached the Key Realty location.kayla C.
Le client n'a pas laissé de commentaire.GOLREESE N.
Representative went above & beyond to help us with check in of the truck even though it was close to closing time. Highly recommended!!Michael G.
Le client n'a pas laissé de commentaire.Gertie H.
Where do i start, Pickup time was over a hour late and had no idea where the truck would be or if it would even be there after a 2 week in advance schedule pickup. The truck was extremely under powered. It was at 4500+ rpm up hills basically watching the gas gauge drop. It would at times get a crazy vibration like a tire was out of balance and would do this until i hit a large bump and it would smooth out. Radio reception was horrible. For the cost, Penske it what i will be using next. Atleast they have diesel trucks with more power and better mpg for wayyyy less money.Jesse C.
Le client n'a pas laissé de commentaire.david D.
Fast service.Michael L.
Le client n'a pas laissé de commentaire.Roy B.
Le client n'a pas laissé de commentaire.Hollie B.
Mark did an excellant job helping us. HE had everything ready and was available and quickly responded to ant questions I had.Shari D.
Le client n'a pas laissé de commentaire.James K.
Very courteous and helpful. Got me moving quickly.Brian C.
Le client n'a pas laissé de commentaire.gerardo B.
The truck was like brand new and served my purpose perfectlymichael A.
Le client n'a pas laissé de commentaire.Mike H.
He changed the drop off location so I had to drive farther to drop it off.Christian D.
Le client n'a pas laissé de commentaire.carolyn F.
Take the dollies out of the truck, didn't ask for them.William K.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Dylan F.
Le client n'a pas laissé de commentaire.ANTHONY H.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Ellen L.
Le client n'a pas laissé de commentaire.Rick B.
Le client n'a pas laissé de commentaire.Cheryl S.
Needed a 6x12 trailer at the last minute and none were available in Rockford and a U-Haul representative at Rockford lcation found me one 17 miles away and helped me reserve it. Excellent service!Dennis F.
Le client n'a pas laissé de commentaire.Stephen F.
Le client n'a pas laissé de commentaire.Michele B.
Le client n'a pas laissé de commentaire.Lucy C.