Customer Reviews for Key Realty
(U-Haul Neighborhood Dealer)

131 évaluations

1003 Park Ave   Beloit, WI 53511

(608) 713-0348

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(608) 713-0348

1003 Park Ave
Beloit, WI 53511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I was told 3 different pick up locations, changed the 2nd time 10 minutes before pick up time. Had to drive 25 minutes to a different location only to find out they were closed. Then got the truck at the original location. The guy at Key Realty was so awesome. He saved my opinion about the company.

Laura J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Mike was incredible, my order was really messed up I would get one text saying one thing, the mobile app wouldn't even open the order, and I'd I logged into the web it would give conflicting order info. He went out of his way to make sure I was able to complete the SPLIT order that was created. Although I would have preferred picking both Truck and Auto Transport in same location - Mike made it a very easy to work out. Thank You Mike!!!

Erickson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yunaria M. 
Évaluation :
5

Verification process seems complicated and time consuming.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
5

Nothing for this location has great service.. very friendly

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

trina B. 
Évaluation :
5

Even though the office was closed, the gentleman that took care of us was very kind enough to accommodate a pickup time for us. We needed the pickup by Monday morning before 6 a.m. and he doesn't open till later in the morning,So he allowed us to pick it up on Sunday before the end of the day. That was extremely helpful for us.

Sylvia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hipolito L. 
Évaluation :
4

Maybe not make me drive 90 miles each way to pick up the truck and waste 3 hours of two people's time..I was called at 3:30 in Friday that my truck wasn't in the area and that I had to get it and they would not give me any compensation for my time or my gas and wear and tear on my person vehicle. Very unhappy with your customer service

Sheldon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna C. 
Évaluation :
5

Keep up the good work!

Leo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

This location was quick and knew how to do everything to make my time short. In the past - I had to wait to get the unit and also had to wait to process the return and run my receipt. They made using UHaul easy! I would want to use them the next time I rent!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
5

The customer service was very personable. Thanks for your help!

erin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvia E. 
Évaluation :
5

I only put not aplicable because there was garbage in vehicle from the previous driver/s but overal very good at attending the costumer needs

angelia P. 
Évaluation :
5

Pick-up was quick and easy. Staff very helpful and friendly.

Mike J. 
Évaluation :
5

The vehicle was slightly messy when rented. There is setting to change volume for the chime when doors open or seashells off yet u cannot turn the volume any lower than halfway down. I'm not sure who would want to make an already inferriating noise go up any louder. Plus the gas tank was 1/2 full when rented to us and when returned we had to prove it was filled up exsactly to where it was when we got it. I would hate to be the nieve person that doesn't take photo proof and gets stuck with the bill. Other than that the rental person was very sweet and helpful, excellent customer service

Kymberlyn M. 
Évaluation :
4

Super easy, came outside to say hello and verify I could park where I parked. Since ending up having to do the 24/7 service, he waited outside in 15 degree weather for me to take pictures. Very nice!

Shannon S. 
Évaluation :
4

I will not use UHaul again. Had to drive over an hour from Illinois to Wisconsin because there were no one way trailers within 50 miles of my location even though there are 2 large UHaul dealers within 10 miles of m area. They had trailers but were round trip only. Unacceptable that I could not use one for a one way trip. A lot of wasted time on the phone and visits to those locations near me.

David B. 
Évaluation :
3

Took forever to refund my money.

Darnell W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andres S. 
Évaluation :
4

Front wheel strap came loose.

HOWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie R. 
Évaluation :
5

Make sure the inside of the trailer is clean before its rented out.

David C. 
Évaluation :
5

Very cordial and helpful. Quick and easy check in and check out.

Maria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryli V. 
Évaluation :
5

nothing that I know of. Thank you.

Peggy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Triston G. 
Évaluation :
3

It took several investigative phone calls to finally get to the U-haul pickup depot that had a one-way trailer I spoke to a U-haul service rep who claimed I was all set with my original online request

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Service was great but the U-Haul we got was loaded, and I mean loaded, with dog hair and I am very allergic. Did not make for a nice drive. Over all good if it was not for the hair and allergic reaction it caused.

Robert B. 
Évaluation :
1

Only top left break light worked. Interior floor was not clean.

ERSEN S. 
Évaluation :
5

Everything was excellent and the on-site service went above and beyond to help.

misty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie M. 
Évaluation :
5

I want to also make sure to say that both highway 280 U-Haul in St Paul Minnesota and key realty U-Haul in Beloit, Wisconsin are amazing. The staff are understanding empathetic and great listeners. No joke they are just the best now I know where to go if I need a moving truck they made the process super easy and there was no stress key realty U-Haul in Beloit Wisconsin was top-notch Mark is amazing I'm very grateful to have him being able to understand and being willing to listen and be empathetic with the situation thank you so much I can't stress it enough thank you so much I am very very grateful.

Lonnika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
2

We had multiple problems on the road. Tried roadside assistance twice and I will say it needs a lot of improvement. First - response time is poor and dispatch time is poor. We solved our own problems otherwise we might have been stuck both times until a weekday. Unacceptable by my standards. Especially when this involves moving across country which is already a huge stressor.

Kimberly B. 
Évaluation :
5

Very great customer service and will definitely return again when I need the services!!

Esperanza G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sue D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
4

Mark was great, no improvements needed. Called me ahead of time and helped hook everything up. At the end of the rental he was there and helped disconnect everything and get me on my way. Very friendly and personable.

Ryan M. 
Évaluation :
3

Very small parking lot. Would not recommend for larger vehicles.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Great experience

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dianna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee C. 
Évaluation :
5

Smooth and easy process

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meredith M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

I wish I were raring UHAUL itself because they suck. They OWE me money and still haven't paid it back to my card.

rebecca N. 
Évaluation :
5

the only thing I had trouble with was adjusting the outer mirrors

clyde W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfonso G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas W. 
Évaluation :
4

I attempted to return the trailer using your app but it would not allow me to take a photo as required so I was unable to complete the return that way.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C. 
Évaluation :
3

I reserved my trailer for Rockford, IL. I had to drive to Beloit, WI to pick up the trailer. Not happy about that. The man in Beloit was very nice and helpful, but I lived in Rockford. Also, the $50 gift for not getting your reserved trailer is a bunch of hooey. Since I got a trailer, I'm not eligible for a refund even though U Haul made me drive 20 miles to Wisconsin!

Paula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

Very helpful and informative

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda J. 
Évaluation :
4

My experience was quick and easy. The gentleman was very polite. I recommend them to anyone.

Jean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDYFAY L. 
Évaluation :
5

Improve your site skills such as having the correct availability of the products. I spent 3 hours trying to find a trailer that I was told was available the night before as well as me calling an hour before I was supposed to pick it up to confirm that it was available which they said it was...

DEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Carlos V. 
Évaluation :
5

Good service!

Juan M. 
Évaluation :
5

Not any fault to the pick-up site the vehicle was not ready for pick-up. A customer that was in possession of the vehicle supposedly didn't know her drop off date. Initially set to pick-up vehicle at 0900, rescheduled for 1330. Waited for vehicle to arrive at 1545. Associate at Key Realty was very apologetic and sincere with the mishap.

Lucas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthias S. 
Évaluation :
5

Very helpful!

Larry W. 
Évaluation :
3

I had to go almost 50 miles to pick up the truck. Truck had no cruise control and was weak pulling the U-haul trailer. The door was bent and the window did not seal fully and had lots of wind noise. Location at a newer Ford 26 footer that went to a local move earlier. Does not make sense. U-haul equipment was junk. Rented a second time from Penske to finish our move, 2019 truck that was like brand new and had cruise control for our long 1200 mile move. I'm Penske all the way from now on. AND they gave me a $500 discount and U-haul would not. No brainer from now on!

Doug M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
1

Clean the truck

Daniel P. 
Évaluation :
1

The representative of the location that we spoke with on the phone pawned us off to find another location and left us with a quandary. It took one hour of our time on the phone waiting to speak with someone to find out where we could drop off the truck other than the prescribed location from the original agreement. The lady we spoke with at U-Haul customer service number, did an outstanding job at supporting us to solidifying a location to drop off the truck. And we were charged extra because they couldn't locate a truck in our area (after a reservation was made weeks in advance at a local U-Haul) so we had to drive 30 extra miles to get the truck and then we were charged EXTRA MILAGE! We will never utilize U-Haul ever again after this DEBACLE

sheila W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page