I was told I would get 975 miles. I was only given 909. The truck needs a tune up. The gas prices are low and I still spent $500 in fuel.Tonjia E.
Customer Reviews for KeyLess Self-Storage at East Fork
(U-Haul Neighborhood Dealer)
Pour nous contacter
Sunnyvale, TX 75182
(at East Fork Rd Exit)
Services dans cet établissement :
- Lun.-sam.De 8 h am à 4 h 30 pm
- DimancheDe 12 h pm à 4 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing at this time.MELVIN G.
Le client n'a pas laissé de commentaire.Brenda D.
Le client n'a pas laissé de commentaire.RENITA G.
Truck was clean- employee was awesomeDehnad G.
Le client n'a pas laissé de commentaire.Vernal H.
Why the fuck would you charge me by the miles and make me feel the truck back up to where you all left it on the gas mileage. I hate you all. You should've been more specific when it came to what I will be paying for. why would you make me put gas back in the truck after you were charging me for each mile. I get that your trucks can hold all of my things but everything I had even fell over in the truck so it wasn't even secure and you all suck and I mean that.Paige H.
Le client n'a pas laissé de commentaire.Haley J.
Le client n'a pas laissé de commentaire.Sunni A.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.BRENT B.
Nothing Easy in Easy outJoel R.
They gave my rental away when I had a reservation for it. I had to make extra trips. Thx for the 25 dollars off. The guy and gal working there were really nice and took good care of me.Innoscent M.
Le client n'a pas laissé de commentaire.Rudy A.
Le client n'a pas laissé de commentaire.LISA B.
Very friendly staff, but the windshield was extremely dirty and there wasn't any wiper fluid to clean it off. Also, I told them about that and the gas wasn't on F and I took a pic of it and told the guy but I did fill it up. All I got was a thank you, not what I was expectingChristina L.
Over charge me! I did not break the seal on the dollie or blanket, but got charged. I replaced the gas, but got charged. I kept the truck for exact 2 hours got documented for more time! Poor poor and poor service!Anita G.
Nothing. Everything was excellent.chandra B.
Le client n'a pas laissé de commentaire.David W.
The person in charge was very helpful. Although he seemed to be the only working we did not have to wait that long. I do appreciate that I was able to extend my rental time by a few hours over the phone and on line. The only issue I really have is with the 24hr Keyless location gate not working when we went to turn in the truck we rented. We were given a code at the start as we would be turning the truck in after hours. We made sure we left the truck clean and refilled it to where gas gauge was from the start. We even got to the location an hour before out expiration time. We tried the code over and over again and the gate would not open. While trying to get code to work we completed the last steps,(pictures of mileage and gas taken, truck images, etc, and the card we used was accepted. After many failed attempts to open gate We called the number where they would give us the code again but still nothing worked. Customer service was not able to get a hold of anyone from that location either. The upsetting thing was that my personal car was inside the parking establishment and I had no way to retrieve it. I must stress that customer service was very nice and understanding, they helped to the best of their abilities. After an hour of this they said the best thing to do was return the following day., meaning my car was stuck there till the next day and I had to take the truck home with me. I did state that I not be charged extra as I fulfilled my part of the contract. The extra miles and gas usage was due to gate not opening with code we were given and no one being reachable at that time so no other option but to drive it home.. As I said, customer service and the man that helped at the start were very helpful, but, that gate and or code need to be fixed because I did, after getting home, notice another similar situation happening in August of this year. Hopefully this can be easily sorted out and I can retrieve my car. If I ever rent from here I will have to make sure the return time is before 4:30pm as I would worry the same thing would happen again if the return time was after 4:30.Imelda B.
Le client n'a pas laissé de commentaire.Christopher M.
Gave me the truck with the wrong license plate number and the truck kept shaking all the way Michigan . We didn't think it was going to make. The guy in Michigan didn't check us out Sunday cause he didn't know what to do. Called his supervisor and he never answered. I need an up to date email stating the truck was returned on Sunday . Please give me call to fix this issue.ANTONETTE B.
Le client n'a pas laissé de commentaire.derrrias S.
Very good service and we will soon.carlos M.
Le client n'a pas laissé de commentaire.DESTINY T.
The truck had a leak on the rooftop when it rained. However, the location took care of me. They were friendly, great experience.Mayra R.
Nothing the, person I dealt with was great. Merci.John B.
Great friendly and helpful customer service!!!Michelle M.
Le client n'a pas laissé de commentaire.IDA G.
Le client n'a pas laissé de commentaire.RANDY M.
Staff was amazing and rental process was extremely smooth.Victor O.
Le client n'a pas laissé de commentaire.Judy M.
Le client n'a pas laissé de commentaire.Marty E.
It was good.Lance W.
Tank was nor full at the time and asked me to return but ended up half tank. No accuracy in fuelRajavulla M.
They are trying to over charge for the U-Haul we used I refuse to pay the extra $315 because someone on your end messed up the numbersRenee M.
Le client n'a pas laissé de commentaire.anthony C.
This was not a good location for a 24 hour drop off. There were no clearly defined instructions for drop off and I had to make a second trip out just to drop off the key because the drop box was inside a gate. The instructions the 800 number had for drop off didn't apply either as there were no propane tanks to park the truck by or drop are for the truck.Lorinda M.
Large line for assistance and then was told to drop my own trailer.Christopher N.
Ordered supplies but ended up at a different uhaul location. Uhaul had less than 1/4 tank when picked up. Uhaul also had lots of scratches and dents in it when I picked it up, had issue with ramp and had to wait nearly two hours before uhaul could finally get a hold of roadside. But the roadside assistance fixed my ramp fairly quickly.Tyson T.
Le client n'a pas laissé de commentaire.Michael W.
This is my 3rd return to this location and the help here are friendly and get you cleared quickly.... I appreciate their consistency especially when you are hot and tired at the end of a move!!Cindy R.
Le client n'a pas laissé de commentaire.Patricia C.
Le client n'a pas laissé de commentaire.JOSHUA G.
Le client n'a pas laissé de commentaire.Portrey A.
Le client n'a pas laissé de commentaire.VINCENT S.
Le client n'a pas laissé de commentaire.Robbie S.
Le client n'a pas laissé de commentaire.Milton P.
Le client n'a pas laissé de commentaire.Calvin G.
Both representatives were courteous and helpful! Made transaction incredibly smooth. The female representative at the counter explained everything thoroughly. The hispanic that handles the equipment, did an excellent job! Overall, a pleasant experience.Alvaro G.
Le client n'a pas laissé de commentaire.Victor R.
Has been quite slow in the past but was quick and efficient this time. Very friendly. Thank youColleen H.
The equipment was not working! The AC didn't work all the way from Saginaw to Sunnyvale. I should be compensated for the AC not working! Shelley RogersShelley R.
Le client n'a pas laissé de commentaire.Patricia V.
We were told there would not be a charge for July 4 th if we put the app on our phone and used it to return the unit. We did and were still charged for an extra day, even tho there was no one there.Virgilia C.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Lakithia S.
Le client n'a pas laissé de commentaire.ricky V.
Le client n'a pas laissé de commentaire.Danna W.
Le client n'a pas laissé de commentaire.LATISHA H.
The quality of the truck's ride is not good. Very noisy rattles and bouncy, rough ride!Joe F.
Le client n'a pas laissé de commentaire.Lemonte S.
Le client n'a pas laissé de commentaire.Felicia H.
Le client n'a pas laissé de commentaire.Vernon D.
Le client n'a pas laissé de commentaire.Vicki G.
They are short handed but when I was waited on, they were quick and polite.Chris S.
My reservation was for 9 am, the location doesn't open until 10 am. I was apparently supposed to self-dispatch, checking in using the app to get the gate code. I wasn't told any of this until I talked to your help desk. I ultimately wasn't on the road with the truck until after 10 am.Timothy A.
The return location was locked by a gate, they were closed and we couldn't get in. No one was there. No answer when called. We came back twice and had to wait for someone to come to put something in their storage and was able to follow them in the gate.Nicholas Z.
Le client n'a pas laissé de commentaire.Daniel A.
Le client n'a pas laissé de commentaire.Zhiyong N.
Le client n'a pas laissé de commentaire.shana L.
Higher better helpGlen R.
You charged me 20 extra saying I had turned the truck in late but that wasn't true. I turned it in early, then you charged me for more gas and I put more gas back in the truck then when I picked it up. So I'm not recommending this company to anyone, nor will I ever use it againLolitta J.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Tony M.
Awesome experience! The rental was dirty inside and out but the customer service experience was perfect. I was treated very well and the employee was very knowledgeable and helped me with all my questions. Excellent service à la clientèle. Thank you againAdam M.
This was essentially a seamless experience, the only thing I can think of to suggest would be to offer a reminder to look over the equipment before removing it from the property to identify any pre-existing damage that may be present. (This is not a complaint, just a reccomendation that may give someone peace of mind in the future)Anthony G.
Le client n'a pas laissé de commentaire.TeTaime G.
Le client n'a pas laissé de commentaire.BRENDA D.
Le client n'a pas laissé de commentaire.Monique D.
Smooth as butter!Charles H.
Make sure the U-Haul renters are able to gain access easily if they went giving a gate code even though they picked this location as a drop off spot prior because ur gate is a little to high to jump after waiting in front of ur gate for so long before getting ur gate guy to let me in but caint get out eitherNathaniel H.
Le client n'a pas laissé de commentaire.Joseph L.
I don't know everything was top notchChris M.
Great service.Tonya F.
Le client n'a pas laissé de commentaire.JAY J.
Jennifer is very well spoken, knowledgeable about uHaul, courteous and helpful. She even helped me hook up my trailer. Excellent service à la clientèle.Elijah M.
Le client n'a pas laissé de commentaire.Jamecia J.
Outstanding customer service. Jennifer is professional, knowledgeable, courteous, and a pleasure to work with. She even helped me hook up the auto transport which is VERY heavy. What she is being paid is not enough!!I will always ask for her when renting from uHaul in the future.Elijah M.
Le client n'a pas laissé de commentaire.Chelsea H.
Over charged for gas!Misty M.
Le client n'a pas laissé de commentaire.Tracey R.
Le client n'a pas laissé de commentaire.CHARLIE B.
Good serviceArif M.
Great guy at the counter when my truck was double bookedSCOTT S.
There was no drop off code, had to return the next morning after waiting on hold for 15 mins.EVAN P.
Really liked the people who worked at this location, very friendly and helpful! Also, I loved that it was in an antique shop! So cool!Amy T.