Customer Reviews for Kiefer Fast Stop LLC
(U-Haul Neighborhood Dealer)

159 évaluations

5 N A St   Kiefer, OK 74041

(918) 322-9535

Heures d’ouverture

  • Mon-Sun: 7 am–7 pm

Services dans cet établissement :

Pour nous contacter

(918) 322-9535

5 N A St
Kiefer, OK 74041

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–7 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The old lady at the shop was extremely friendly and helpful.

KEON N 
Évaluation :
4

The place is small and only one staff member and he had to stop and help other customers and come back to finish with me a few times

Tammy T 
Évaluation :
2

The entire return process took over 45 min. I had to clean out the inside cab of the truck because there were "hairs in the cup holders". (The hairs appeared to be from an animal of some sort, which we did not have an animal in any part of that truck. The hairs must have been from the previous customer? If I rent from Uhaul again, I will do my own inspection of the cleanliness & have the Uhaul agent notate it as well.) The woman clerk could not check me in because her cell phone was not charged. I had to wait for another gentleman with a charged cell phone.

Jenny W 
Évaluation :
2

Truck was dirty on the outside and had body damage that had not been shown in the pictures. After taking the truck back to my house to load it up it started pouring power steering fluid all over my driveway and into the street. Had to wait for a technician to come fix it only to find out a hose clamp was never tightened.

Johnathon J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brunette S 
Évaluation :
5

Could not have asked for better service.

Billy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T 
Évaluation :
3

This is where I was told no refund for unused day.

michael w 
Évaluation :
5

Great customer service I forget her name, but the lady at front was amazing.

Derek C 
Évaluation :
5

Great service

Lolonda C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda W 
Évaluation :
4

Help with unloading on the return.

Sarah W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy P 
Évaluation :
4

Let the renter know beforehand if prices may change and cash is necessary

Elizabeth T 
Évaluation :
4

I didn't get the dolly I paid for.

Shannon F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sweetie T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE L 
Évaluation :
4

She was very helpful.

ELIZABETH M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S 
Évaluation :
1

Tell the workers to stop stealing lottery tickets and actually help the customers.

GEORGE T 
Évaluation :
5

Excellent service! The regional manager waited on me himself and it was an excellent customer experience!

Donald H 
Évaluation :
3

This is a gas station/store. The person working was well prepared for my turn in. He was very helpful. Neither the pick up location or the drop off location do not have boxes or other tow hardware.

William H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda M 
Évaluation :
5

Nothing! Everything was awesome

Alan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B 
Évaluation :
1

I rented a 6' x 12' enclosed trailer. It had a nail in a tire and I had to bring it back to have it repaired. I drove though thunderstorms all the way. After arriving at my destination, I decided the weather was too severe to drive it back. I called U-Haul and spoke to Sean. He quoted me $99 to drop it off at my destination without having to pull it back through the storms. When I dropped it off, U-Haul charged me $399,02!!! What a heartless business! I spoke to Karen with U-Haul and she said they would not honor the quote from Sean?? Bad Business Model!

dean e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael c 
Évaluation :
4

Road construction blocked entrance and access. I had to pull into adjacent grass area , and drop off there. Not the fault of business. The location access was small, access therefore was challenging for drop off, pull thru.

David T 
Évaluation :
5

Bien

Curtis L 
Évaluation :
1

I still have not received my $100 deposit back.

Trevor A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B 
Évaluation :
1

Locked my keys in the U-Haul while it was running. I was checking out using the mobile app. Stepped out of the U-Haul to take pictures. Locked the door out of habit. Took pictures of vehicle and checked out of the app. Then realized I locked keys in the truck. Called U-Haul roadside assistance was told i basically was out of luck. Because I was checked out. She gave me two options 1- let the vehicle sit and pay for the fuel to be replaced along with vehicle maintenance that may be needed. (Battery) But hope no one's breaks into and steals it 2- pay for it to get unlocked. I can't believe a company so big wouldn't do the right thing by a customer. I payed for additional coverage. I turned it in 12+ hours early. I work retail and have been in management for a long time. I understand policy's and procedures. But there is also the right way to do business. Not taking care of a customer who if I called two minutes earlier I'd been covered is absolutely unacceptable.

Zachary P 
Évaluation :
5

Love the no contact drop off & pick up. There was not much room to park it though! The lot could be bigger

Noah W 
Évaluation :
5

Maybe have an option to include some straps to secure cargo.

COLTON N 
Évaluation :
5

Everything was a great experience

Harleen R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Murphy M 
Évaluation :
1

The location said it opend at 7 am, but no one was there at 7 am. I found the 800 number for U-Haul and that person called an Area Manager on his cell phone to call in someone to the store who showed up around 7:30 am. And then the truck I had reserved was not properly checked in when returned last, so I had to wait for them to check it in and then check it out to me. The truck was in poor shape and had likely not been aligned in several years as it was hard to steer and keep on the road. Upon returning the truck, the Fast Stop only had one person working and she was not adept at the return process and would check out other customers while checking the truck back in, pausing each time. She then tried to charge me for addiitonal gasoline even though I filled it up to the level it was when I rented it. She did back this out though. Overall, not a good experience at Kiefer Fast Stop.

Chad S 
Évaluation :
4

The people that work there are great.

Tim R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase J 
Évaluation :
2

The person helping us got in our car to back the trailer in and she did not know what she was doing. She almost jack knifed the hitch a couple of times until my sister asked her to stop and let me back it in. Plus she got in the car with her freshly lit cigarette and the smell of nicotine gives me migraines. I don't need that in my car. She didn't even consider that my car might be a smoke free zone.

Laurel D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda E 
Évaluation :
2

I was over charged and she would ring up customers while in the middle of checking me out. I rented a truck for a one way return to save money for the miles and got charged mileage.

Jessica M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H 
Évaluation :
3

Your area manager is rude and not professional when speaking with people. When he can't figure out and answer, he makes up a line of crap this may work for some but not for anyone with a brain.

Jason M 
Évaluation :
2

There was no one available to help load or unload. One person working. It was completely do it yourself.

Richard W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lane F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B 
Évaluation :
1

It was at a convenience store. Took forever to get the truck. I reserved a 26 ft truck and was told you didn't have any the day before i needed it. Had to drive 60 miles out of the way to get it and the charged overage miles. Very poor company performance.

Timothy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall S 
Évaluation :
2

This place a convenient store and even though I was the first one at the counter, the clerk assisted 2 convenient store customers before helping me.

rick b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Montrell C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob P 
Évaluation :
4

The online paperwork is disgustingly long. Then the check in/return is just as long. For a 4 hour round trip with the trailer, the rental paperwork took 48 minutes. Then I had to inspect and submit photos of damage to the trailer to begin with, 15 minutes more on my phone in the rental yard. Then when returning you wait to be checked in, 18 minutes more. No, I would definitely say clear your schedule and prepare for 1,5-2 hours just to rent and return. No, that is wrong.

Ron M 
Évaluation :
1

Clerk set up the trailer improperly resulting in damaging my flawless Yukon suv

Dylan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H 
Évaluation :
4

A little slow but overall not unpleasant.

Jeffrey D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny S 
Évaluation :
5

I have been to this location several times and the people are always nice and helpful. I will definitely go back to them if I need another Uhaul in the future. Also would recommend them to others.

Nicholas G 
Évaluation :
5

Easy rental, timely checkout, good trailer.

Jack L 
Évaluation :
5

none

Danny I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

bob s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M 
Évaluation :
5

Fast, professional

SusanCHAD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeoN W 
Évaluation :
1

Make sure the truck has gas in it the one we got was nasty dirty

elizabeth p 
Évaluation :
5

Quick service, will definitely use this location again!

jimmy v 
Évaluation :
1

Customer service was none existent. The location is a gas station and the attendant was more concerned with selling beer and candy bars than renting trucks.

Robert I 
Évaluation :
3

The location is at the owner's gas station, who is super helpful and nice, but the overall problem was that we saw 5 trailers there that we were told by a company traffic coordinator weren't there.

Angela C 
Évaluation :
1

We were overcharged miles and so far the woman has not fixed the problem

Bryan n 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy T 
Évaluation :
5

The location was great in helping fix Uhauls huge screw up! Uhaul messed up the reservation. Didn't have our truck and customer service was NOT helpful. The guy at this location was great.

Katie B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mechelle N 
Évaluation :
5

Well, first of all, I didn't pick up the equipment on Kiefer, OK. I returned the equipment to Kiefer, OK. Picked up in Lynnwood, WA. We had some personal issues, but UHaul was very accommodating. We had the trailer for 2 weeks. Trailer was loaded correctly and handled flawlessly .

Joseph S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertie F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertie F 
Évaluation :
5

It was a positive experience

Pamela C 
Évaluation :
5

Gentleman working was very pleasant. Good customer service.

Debbie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley p 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry P 
Évaluation :
4

windshield was very dirty

Samuel H 
Évaluation :
5

This is the second time I rented from this location, and it was not a problem.

Russell H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karli B 
Non les évaluations ont été soumises pour cet établissement.

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