This was the second reservation I had to make today. The first one had no vehicle and was closed but i was still able to make a reservation. This reservation was having the same issue but after wasting some time then leaving the location and trying to rent a truck from home depot it was changed to the mobile 24/7 rental. During the check in process the website ran into errors and i couldn't proceed further. After trying several times i got an email confirming the pickup so i gave up on the website and went on my way. The van was great but the mobile rental is very clunky. Took 3 hours to get a van rental for am hour and a half job...Robert S.
Customer Reviews for Kimber Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mount Prospect, IL 60056
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 7h am à 2h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I handed my key in and said I was returning a truck. He said ok. I asked if there was anything I needed to do and he said no. Since I was dropping off one day early I had not yet received the text from uhaul so I had to go back to the location and do the check in and pictures on my phone. I wish he would have just told me while I was there the first time.Sheri B.
Le client n'a pas laissé de commentaire.Raymond J.
Help the customer take the trail hitch off the car.JAMES S.
When I googled U-Haul locations this one did not pop up. I was on my way to the one on Rand road and Camp McDonald and saw this one passing by. The man was very helpful. We were in and out!Charles U.
I was charged 28 $for gas even though i filled it up to the same level it was when i took the truck. Disappointing.Andrei H.
Le client n'a pas laissé de commentaire.Tom W.
Easy check in and drop off, cargo van was in nice condition.Linda S.
When i picked up trunk drivers door wouldnt unlock. Had to get into the passenger door. They said it ha 3/4 it didnt i took a picture. When i returned i fileed to the same level i took a picture. They still charged me a fuel charge. Im going to try to get a refund.Wayne K.
The Operator did not understand that I completed all information online and I had share my Drivers license and give him all the information on application for rental again. I would advise UHAUL Corporate to do a better job of instructing your third party licensed agencies of how to give the customer a seamless process of providing the customer a better experience with less hassel.Patrick D.
Le client n'a pas laissé de commentaire.DAMIAN D.
Nothing. Everything was perfectSCOTT F.
No one was wearing masks. When approached at the service desk no one put on a mask while within 6 ft. This is why America is in the place that we are during the covid pandemic.Nicole D.
Le client n'a pas laissé de commentaire.Monica A.
Le client n'a pas laissé de commentaire.Sae Rom K.
This place was closed when i returned the truck . No evaluation.GARY G.
When I return the vehicle the guy told me I could leave without any paper work, verifying odometer, anything. Later I was shocked when I saw 51 $xx.xx in my on line bank statement based on wrong mileage. I did not get credit for that since it had happened more than a week ago.Hai S.
Loved the online experience!Claudia C.
Everything was greatREGINA C.
Gentlemen behind the counter got us in and out in minutesTerry G.
Le client n'a pas laissé de commentaire.Todd G.
We are currently in a pandemic and the person that helped us did not wear a mask. I am a person at high risk and that made me uncomfortable however I did not say anything to him. We also never received a call letting us know this was where to pick up the truck and had gone to a closer location (the one I requested and the one listed in my email) only to be told I had to go somewhere else.Leslyn B.
Le client n'a pas laissé de commentaire.BRITTANY D.
I was charged 127 $which is more than it was agreeed.KRISTIAN A.
Le client n'a pas laissé de commentaire.MIKE S.