No dolly or furniture pads at this location. I was told that the U-Haul representative at this location would call me back to make it right but they did not call or reach out at all. I had to call on my own time to get a refund for my wasted mileage and missing equipment. Would not recommend this location to anyone.
Joana G
Kimber Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Mount Prospect, IL 60056
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisImmediately I was greeted with a smile; the customer service was exceptionally efficient, and I was in and out within 15-20 minutes.
Aleta WThis was one of the most frustrating and poorly managed rental experiences I have ever had—and it was entirely due to U-Haul’s complete lack of communication and coordination. NOTE: This was not the problem of Kimber Automotive. I booked this rental in February 2026 for a June 2026 business need, specifically choosing the Ace Hardware location in Des Plaines for its convenience and alignment with a tightly scheduled workday. From the start, communication was nonexistent. The week of my rental, I made three separate attempts to contact the location to adjust my drop-off time. Each time, I was placed on hold for over 15 minutes, told a manager was required, and then left waiting with no follow-up, no callback, and no respect for my time. U-Haul customer service was no better—I was given inconsistent information and ultimately no solution. Then, just 30 minutes before my scheduled pickup, I received a call informing me that my reservation had been moved to a completely different location. No prior notice, no email, no courtesy call—despite my multiple attempts earlier that week to connect with the original site. The new location added an additional 40 minutes of travel to my day, completely disrupting an already tight schedule. The U-Haul representative, David, offered no apology, no accountability, and no effort to make this right. When I arrived at Kimber Automotive, the staff member was kind but clearly not trained or equipped to handle U-Haul rentals. Their system was down, the process was disorganized, and I was ultimately charged incorrectly—twice (since corrected). I spent over an hour there trying to resolve issues that should have been handled long before my arrival. At that point, I was already more than 90 minutes behind schedule. When I contacted David again, he was unable to assist and simply told me to take the vehicle and “they’d figure it out later.” That is not an acceptable solution. The lack of organization continued even after the rental. Ten days later, I returned the vehicle as scheduled. Three days after that, I received a call asking if I had returned it—an alarming and unacceptable oversight. I was then asked to confirm mileage, despite the vehicle already being back in their possession. It took nearly two weeks to receive a final invoice. From start to finish, this experience was defined by poor communication, lack of accountability, and complete disregard for the customer’s time. This directly impacted my team’s schedule and caused unnecessary stress for what should have been a straightforward business rental. We have used U-Haul annually in the past, but after this experience, I will be seriously reconsidering whether we continue that relationship.
Kelly Wtruck was blocked by a trailer, would rather just go to the u-haul lot
Kevin EWe dropped it here no issues
Christopher S