Le client n'a pas laissé de commentaire.Mary L.
Customer Reviews for King's Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Only problem is I was billed twice for the rental of the truck...I used my debit card at the store to pay for the rental and was also charged the same amount on my visa card so I expect a refund of 99,15 that was charged to my visa since you double billed me on the same rental.Ray P.
Le client n'a pas laissé de commentaire.Jennifer F.
Polite ,Knowledgable,friendly service,would rate a 10 if I could....thanksJohn O.
Starting with a full tank of gas is preferred because I guessed wrong about how much fuel to get it back to 5/8 full and probably put in an extra $25 worth of fuel.MICHAEL K.
I love this location and the service is polite and knowledgeable.thankyou !John O.
Le client n'a pas laissé de commentaire.Julie R.
Don't like how you sneak in an environmental fee in the price. What is that even forLIDUINO C.
Customer service is great thanks !John O.
Didn't drop the truck of there. Dropped off at Discount Marine in Kingsville. I had talked to the owner there previously and he's a good guy. I would recommend Discount Marine.mark W.
Very efficient!Gareth D.
RE: Contract # 20891943 : When I booked a vehicle on-line, it indicated there was one available at the local dealer. A day or two later, a guy named Adam called and said sorry I would have to go to the next town to get it. He said I would be compensated for the extra kms I would drive ( about 25) to get it. On April 28 or 29, I called u-haul (226-315-1088) and spoke to a guy in Windsor. I asked him if this info was in the file so the vendor would be aware. He said no, but to compensate for the extra distance and time put on me for the on-line mistake, he would make the km rate 0,49 instead of .69. Sat am when I went to get the vehicle - a cargo van, the store clerk said the van had been overbooked and wasn't available. This is not the kind of stress someone needs on a move date, when myself and 3 others have planned to move things. My helpers were coming from 45 mins away. The clerk re-read and saw that my trip was noted as one way and I told her it was 2 way and I would be bringing the van back. In the meantime, every customer that came in got served so I was waiting about half an hour to eventually get keys and leave. In the end, I was grateful that the move went without a problem and the van was returned without issue. U Haul is a great service that so many people depend on. It was disappointing to have the on-line booking be unreliable, and TWO discussions with U Haul employees be empty promises. Why lie to a customer? It just damages the businesses credibility. What it seems is U Haul is ok with saying appeasing things to someone before hand, knowing they are not going to follow through and that most people will be too busy to follow up on a promise that was unfulfilled. Yes, the amount of rebate is only around $20. The point is, customer service. Don't say it if you're not going to do it.Katherine B.
Staff were very knowledgeable and professionalDave H.
The cabin of the uhaul stunk of smoke. The cabin was full of mud all over the seats and floor. The storage of the truck was not clean at all. Mud and dirt all over the floor and moms attic. Also found atelast 10 wood nails and screws in the storage cabin. Lady at this location was great. Very friendly.Abhinav P.
Checked in online, which made the pickup very easy. Attendants were very helpful, both on pickup and return.Gord F.
Make sure your trucks don't smell like an ashtray have the snow cleaned off..Richard D.
Storage area dirty and muddy. Seal on drivers side door broken, very loud and windy. Interior space not clean. Mirror on passenger side not able to be adjusted.Richard W.
I reserved my uhaul at a different location but day before I moved they changed where I had to go and in the end was charged for more mileage because I had to now drive back more distance.Matthew R.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Vijay Krishna A.
We had reserved a truck in London only to find out there wasn't any so we had to pick one up in Kingsvilleâ€¦which was quite out of our way.Michelle B.
Le client n'a pas laissé de commentaire.Bill T.
Took forever to return the truck. Finally told me everything was good and I could go. I returned it early, with more gas and very clean. A day later I get a bill for extra mileage. Other reviews on this guy are accurate. Do the right thing...find someone else.MICHAEL E.
Tire blew on the 401. Tires must be checked periodically.cheryl M.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.Mike M.
The problem was not so much with the location that I picked up the truck. The problem is that when I went to move I had to get a smaller truck because the larger trucks were not available I had to rent two trailers in addition to the truck because the larger truck was unavailable and I had to make two trips nine hours there and back twice to make the move instead of once. On the second trip U-Haul gladly charged me twice the price for the truck that they initially did. This is the same 15 foot truck that I rented previously. I complained about it and it went to the complaints department who is supposed to get back to me about it and guess what they never did. U-Haul has the benefit of being almost the only place to rent a truck and therefore can treat their customers poorly. My name is Larry Johnson my phone number is 519-560-0327. The truck that I did pick up in Kingsville had dirty blankets and pillows in it it was left disgustingly dirty inside and out.LAWRENCE J.
U-haul has given me hardest time for moving. I had received non-rentable u-haul in which Air Condition is not working and has engine heating issue. Why would you gave this truck when you guys were aware that I had to drive 400+ kms. I drove from Kingsville to Windsor to Etobicoke. Horrible driving experience, Air conditioner didn't work for entire time and outside temperature It was boiling hot. Exhausting driving entire road because we had to let windows open for 100 km/hr speed for almost 4,5 hour driving. Called to customer care to request for help, they told to call road assistance. Called road assistance and they didn't pick up the call and after tiring efforts drove non-rentable U-haul truck in 35 c degree hot temperatures. This is not what I expected when I have paid for $370 for 24 hour service. U-haul has used me to get their non rentable truck from Windsor to Etobicoke so that they can fix the truck, I wish they would have cared for customer first then earning more money.nischay S.
The clerk was puzzled at an additional $31 fuel charge slapped on my account for no reason (I refuelled as requested before returning it) but he couldn't reverse the fee. I would still like that money refunded.Maximillion S.
Kings Convenience is conveniently located and the U-Haul vehicle was clean. The process to sign up and return the U-Haul vehicle was smooth with no hassle. Merci.Stephanie H.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.Susan B.
Excellent serviceDAVIDJR B.
Everything was easy to drop off the equipment; however the location was very small.Matthew V.
Well it took 2hours of moving time to book and pay for truck because the lady did not know how to do it ... Make your computer program user friendly ....angry in Kingsville Ontariodan S.
Truck was clean but Tthe gas gauge was stuck!!! i overpaid for the fill up and hope to be compensated. please call 519-982-9950 ThanksJOHN L.
Le client n'a pas laissé de commentaire.craig W.
Reserving the trailer was a difficult process due to the online system reporting the trailer as not available though it was on site, with no other reservations. The staff tried, but the rental required repeated returns to the store to complete the process.MIKE B.
Le client n'a pas laissé de commentaire.August H.
Le client n'a pas laissé de commentaire.Colton A.
Le client n'a pas laissé de commentaire.Allen C.
Le client n'a pas laissé de commentaire.mike B.
ITs nt Tina fault or kings fault but I waited over an hour in an because uhaul system wasn't working properly . I rented a 15 foot received a 10 foot and arrived 945 as I was told would be ready by then and didn't get out of there until 11:00am . Uhaul System not workin computer . Uhaul help line phoned and no help at all. She phoned two different numbers and no one would help her or us . A secondary employee was called in to help me and I finally got my pick up .paige F.
Le client n'a pas laissé de commentaire.Kathy W.
Le client n'a pas laissé de commentaire.HEATHER K.
It's a convenient location for county residents close to Kingsville. I will certainly rent from them again. Staff were friendly, accommodating and knowledgeable. The truck was ready when I arrived and it only took a few minutes to process the paperwork and I was on my way.David H.
personnel very friendly & store spotless. Truck was clean. Could not have asked for anything more. Would definitely rent again if necessary. Merci.GEORGE B.
My reservation wasn't on file. The regional uhaul manager called me the next day asking me if I had returned the truck which I had the day before. He then told me that for some reason neither system was showing up a reservation and makes it look like the truck the stolen. Then he told me I needed to pay an extra $5,65 environmental fee (which I had already paid online) in order to close out the account and if it isn't paid I would be sent to collections. Which makes no sense because he just told me he couldn't see a confirmed reservation. When asked if he was going to reimburse me the 5,65 he was hesitant and proceeded to tell me â€œit's only $5â€. When telling him that isn't the point this is the company's problem not mine because the truck has been paid for, returned, and refueled and asked him for the company to pay for it he said he couldn't. I highly do not recommend uhaul or paying online.Sarah A.
It was a pleasure dealing with this uhaul dealer (especially the female employee - I apologize but I failed to get her name . She was incredibly helpful and friendly and made this experience go a lot smoother for me !)Nicole F.
Le client n'a pas laissé de commentaire.colette B.
your mileage rate is simply, not attractive. n my opinion, some of us pay for abusive drivers, as they drive like is the end of the world. Damage to the outer structure is another indication. Too many drawbacks to now factor into using your service. I found that I can hire a driver/helper for 300 /day inclisive of 100 km. The convenience store lady was cordial, even though she was minding the cash register and accepting a dairy shipment, so it took 30 minutes to complete the return. My Son rented U Haul the same day in Etobicke, He was blatantly lied to by the rep and had to scramble to find a truck in Scarborough. 2,5 hrs late, lost his window time for the condo elevator. U Haul ineptitude is obvious, just offering a credit for free kms, didnt make a dent in the chaos created by...your representatives. True Story.Maybe Enterprise should buy you?Brian N.
Le client n'a pas laissé de commentaire.Jan H.
Site is organized, helpful and friendly staff, I can't think of what needs improving. The rental options were well explained and they were very patient with my questions. Will recommend to others in Kingsville, and will definitrly rent againCarol G.
Le client n'a pas laissé de commentaire.dale T.
The location on Erie st in leamington was extremely helpful and went above and beyond to help mesmantha R.
The 10 foot cargo van was fantastic the truck was an excellent drive and the cargo area was clean and the finish of the inside of the cargo van is excellent. Great engine and great breaks the only thing that I wish the truck had was was Cruise control. Staff were excellent King's convenienceRay H.
Le client n'a pas laissé de commentaire.robert D.
Le client n'a pas laissé de commentaire.Jan H.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Rejean C.
Will use againJan H.
Le client n'a pas laissé de commentaire.David M.
I would never recommend the petro location in leamington They didn't have what I ordered and then they said it wasn't their problem.damien M.
The operator at the King's location was not knowable concerning the rental procedure. In fact, he made a phone to get help from someone at the service station next door. Also, he did NOT inspect the truck before giving me the keys. The 15' box truck was filthy inside the cab and in the storage box. No walk-around inspection was done either. Being a first time U-Haul renter, I had little knowledge of the rental procedure and felt the authorized retailor should have been more competent and professional concerning the rental.Pamela H.
Le client n'a pas laissé de commentaire.Gord M.
Le client n'a pas laissé de commentaire.kirk M.
The only issue I had was not knowing this vehicle I could not know how big a gas tank and had to estimate it on how much gas it would use. It was new year's eve and knowing there would be issued filling it late in the evening I had to fill it up in Sarnia it was to be returned with 3/4 tank of gas . I returned it full which was approx $25 the to $30 extra in the tank. I asked about a credit for this and was told no.DEBBY W.
Le client n'a pas laissé de commentaire.tammy M.
Le client n'a pas laissé de commentaire.Regan R.
Le client n'a pas laissé de commentaire.Dan N.
Le client n'a pas laissé de commentaire.roy W.
Keep up the good work.Ann G.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.Todd N.
Processed the return in just a few minutes.Al A.
super experience. thank you!Jeff T.
Great people person, took extra time to help me understand your system, great experience all around. ThanksGeorge H.
Vehicle was rented with a burned out headlight which prompted being stopped by police and told no to drive it until it is fixed. We then parked the vehicle to the next morning....but lost out on moving in the evening.ron D.
Le client n'a pas laissé de commentaire.RON F.
Le client n'a pas laissé de commentaire.Patricia W.
not switch location of rental. It all worked out in the end as location was switched back but not until the day beforeBrian B.
Le client n'a pas laissé de commentaire.Candy R.
Everything as I had expected - very satisfiedarthur H.
Le client n'a pas laissé de commentaire.RON N.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.RON N.
Le client n'a pas laissé de commentaire.doug R.
Le client n'a pas laissé de commentaire.Craig B.
See Pickup location comment. Every location should have something to help make moving easier. Especially love the Room ID tape.michael K.
Le client n'a pas laissé de commentaire.Bill M.
Le client n'a pas laissé de commentaire.PETE F.
The location is within walking distance from my house which is very convenient and the staff is every accommodating.Jean-Pierre J.
No parking. Too small.Ricardo K.
At the Kingsville Ontario Uhaul. It seamed that this person was preoccupied and was doing me a favour to receive the trailer return. When I asked for a written receipt to indicate that the trailer was received in good condition, he refused and told me that he would not sign anything and waved me out of his store, dismissively. Dissatisfied Customer.Robert C.
Ensure the proper size of the vehicle requested is available. I reserved a 10 foot on July 20 and on September 1 was given at 20 foot truck. I thought I had planned well enough in advance to secure my choice. I know I payed a lot more for gas with the bigger truck.DAVID L.
The guy tried to skeve me on the gas and I left my bluetooth in the truck and they claimed it was gone and the truck had been rented again. So why didn't they call the people that rented the truck after me? I found the owner dishonest.PAUL D.
They were very friendly and efficient.Larry N.