Truck was clean but Tthe gas gauge was stuck!!! i overpaid for the fill up and hope to be compensated. please call 519-982-9950 ThanksJOHN L.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.craig W.
Reserving the trailer was a difficult process due to the online system reporting the trailer as not available though it was on site, with no other reservations. The staff tried, but the rental required repeated returns to the store to complete the process.MIKE B.
Le client n'a pas laissé de commentaire.August H.
Le client n'a pas laissé de commentaire.Colton A.
Le client n'a pas laissé de commentaire.Allen C.
Le client n'a pas laissé de commentaire.mike B.
ITs nt Tina fault or kings fault but I waited over an hour in an because uhaul system wasn't working properly . I rented a 15 foot received a 10 foot and arrived 945 as I was told would be ready by then and didn't get out of there until 11:00am . Uhaul System not workin computer . Uhaul help line phoned and no help at all. She phoned two different numbers and no one would help her or us . A secondary employee was called in to help me and I finally got my pick up .paige F.
Le client n'a pas laissé de commentaire.Kathy W.
Le client n'a pas laissé de commentaire.HEATHER K.
It's a convenient location for county residents close to Kingsville. I will certainly rent from them again. Staff were friendly, accommodating and knowledgeable. The truck was ready when I arrived and it only took a few minutes to process the paperwork and I was on my way.David H.
personnel very friendly & store spotless. Truck was clean. Could not have asked for anything more. Would definitely rent again if necessary. Merci.GEORGE B.
My reservation wasn't on file. The regional uhaul manager called me the next day asking me if I had returned the truck which I had the day before. He then told me that for some reason neither system was showing up a reservation and makes it look like the truck the stolen. Then he told me I needed to pay an extra 5,65 $ environmental fee (which I had already paid online) in order to close out the account and if it isn't paid I would be sent to collections. Which makes no sense because he just told me he couldn't see a confirmed reservation. When asked if he was going to reimburse me the 5,65 he was hesitant and proceeded to tell me â€œit's only 5 $â€. When telling him that isn't the point this is the company's problem not mine because the truck has been paid for, returned, and refueled and asked him for the company to pay for it he said he couldn't. I highly do not recommend uhaul or paying online.Sarah A.
It was a pleasure dealing with this uhaul dealer (especially the female employee - I apologize but I failed to get her name . She was incredibly helpful and friendly and made this experience go a lot smoother for me !)Nicole F.
Le client n'a pas laissé de commentaire.colette B.
your mileage rate is simply, not attractive. n my opinion, some of us pay for abusive drivers, as they drive like is the end of the world. Damage to the outer structure is another indication. Too many drawbacks to now factor into using your service. I found that I can hire a driver/helper for 300 /day inclisive of 100 km. The convenience store lady was cordial, even though she was minding the cash register and accepting a dairy shipment, so it took 30 minutes to complete the return. My Son rented U Haul the same day in Etobicke, He was blatantly lied to by the rep and had to scramble to find a truck in Scarborough. 2,5 hrs late, lost his window time for the condo elevator. U Haul ineptitude is obvious, just offering a credit for free kms, didnt make a dent in the chaos created by...your representatives. True Story.Maybe Enterprise should buy you?Brian N.
Le client n'a pas laissé de commentaire.Jan H.
Site is organized, helpful and friendly staff, I can't think of what needs improving. The rental options were well explained and they were very patient with my questions. Will recommend to others in Kingsville, and will definitrly rent againCarol G.
Le client n'a pas laissé de commentaire.dale T.
The location on Erie st in leamington was extremely helpful and went above and beyond to help mesmantha R.
The 10 foot cargo van was fantastic the truck was an excellent drive and the cargo area was clean and the finish of the inside of the cargo van is excellent. Great engine and great breaks the only thing that I wish the truck had was was Cruise control. Staff were excellent King's convenienceRay H.
Le client n'a pas laissé de commentaire.robert D.
Le client n'a pas laissé de commentaire.Jan H.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Rejean C.
Will use againJan H.
Le client n'a pas laissé de commentaire.David M.
I would never recommend the petro location in leamington They didn't have what I ordered and then they said it wasn't their problem.damien M.
The operator at the King's location was not knowable concerning the rental procedure. In fact, he made a phone to get help from someone at the service station next door. Also, he did NOT inspect the truck before giving me the keys. The 15' box truck was filthy inside the cab and in the storage box. No walk-around inspection was done either. Being a first time U-Haul renter, I had little knowledge of the rental procedure and felt the authorized retailor should have been more competent and professional concerning the rental.Pamela H.
Le client n'a pas laissé de commentaire.Gord M.
Le client n'a pas laissé de commentaire.kirk M.
The only issue I had was not knowing this vehicle I could not know how big a gas tank and had to estimate it on how much gas it would use. It was new year's eve and knowing there would be issued filling it late in the evening I had to fill it up in Sarnia it was to be returned with 3/4 tank of gas . I returned it full which was approx 25 $the to 30 $extra in the tank. I asked about a credit for this and was told no.DEBBY W.
Le client n'a pas laissé de commentaire.tammy M.
Le client n'a pas laissé de commentaire.Regan R.
Le client n'a pas laissé de commentaire.Dan N.
Le client n'a pas laissé de commentaire.roy W.
Keep up the good work.Ann G.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.Todd N.
Processed the return in just a few minutes.Al A.
super experience. thank you!Jeff T.
Great people person, took extra time to help me understand your system, great experience all around. ThanksGeorge H.
Vehicle was rented with a burned out headlight which prompted being stopped by police and told no to drive it until it is fixed. We then parked the vehicle to the next morning....but lost out on moving in the evening.ron D.
Le client n'a pas laissé de commentaire.RON F.
Le client n'a pas laissé de commentaire.Patricia W.
not switch location of rental. It all worked out in the end as location was switched back but not until the day beforeBrian B.
Le client n'a pas laissé de commentaire.Candy R.
Everything as I had expected - very satisfiedarthur H.
Le client n'a pas laissé de commentaire.RON N.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.RON N.
Le client n'a pas laissé de commentaire.doug R.
Le client n'a pas laissé de commentaire.Craig B.
See Pickup location comment. Every location should have something to help make moving easier. Especially love the Room ID tape.michael K.
Le client n'a pas laissé de commentaire.Bill M.
Le client n'a pas laissé de commentaire.PETE F.
The location is within walking distance from my house which is very convenient and the staff is every accommodating.Jean-Pierre J.
No parking. Too small.Ricardo K.
At the Kingsville Ontario Uhaul. It seamed that this person was preoccupied and was doing me a favour to receive the trailer return. When I asked for a written receipt to indicate that the trailer was received in good condition, he refused and told me that he would not sign anything and waved me out of his store, dismissively. Dissatisfied Customer.Robert C.
Ensure the proper size of the vehicle requested is available. I reserved a 10 foot on July 20 and on September 1 was given at 20 foot truck. I thought I had planned well enough in advance to secure my choice. I know I payed a lot more for gas with the bigger truck.DAVID L.
The guy tried to skeve me on the gas and I left my bluetooth in the truck and they claimed it was gone and the truck had been rented again. So why didn't they call the people that rented the truck after me? I found the owner dishonest.PAUL D.
They were very friendly and efficient.Larry N.
Le client n'a pas laissé de commentaire.Roger B.
advise Uhaul contract was designed in best interest of customer. I had multiple days, 200+ miles and was happy to get break on extra days, extra miles TYsteve G.
Le client n'a pas laissé de commentaire.Brent F.
Le client n'a pas laissé de commentaire.Seth C.
Guy was too busy to serve me . Called to get a 22 ft van. Said was available but when i got there he pushed me to get a 17 ft . Said that was only one available. Had to input all my stuff in computer. For him . Recieved van with check engine light on . Started it up smoking like crazy . But it did clear up after a while . When i returned it . Guy couldnt figure out how many miles i used . No free miles per day . Would have done less trips with bigger van. if i knew how much i was wouldnt have used it . 347 $ for 2 days . Made 3 trips from harrow to south woodslee. Quote was 169 .MIKE A.
Le client n'a pas laissé de commentaire.PAUL F.
The people at. The store was very nice.thank you . joseph gylland.JOSEPH G.
Le client n'a pas laissé de commentaire.John B.
The pick up and drop off locations were fine, however when I spoke to a representative on the phone because after filling out the form online I realized the pick up and drop off location was not what I wanted, I wish they would have told me that it was 80 $more to pick up and drop off at a separate location. I would have preferred to pick up in Kingsville and drop off in Kingsville however the trailer was not available there. I was told it was only available in delhi. I don't feel we should have been charged for having to pick up and drop off at a separate location since the trailer was not available at our preferred location. I will hesitate before using Uhaul again and will tell others to make sure they discuss price and to always call not to trust the on line report.Robert B.
Le client n'a pas laissé de commentaire.ROB M.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.MARGARET M.
Slow to process. Secondary to selling convenience store itemsErnest D.
Speed up the rental processERNEST D.
Noted all the damage on the truck, so I wasn't blamed for it. Owner upset by me doing this. Truck was clean and gas was full. Picked truck up at noon, returned at 1030 pm, as was more convenient for me. No gas station in Kingsville open at that time. I had to drive back to Ruthven to fill gas tank, then back to Kingsville!! This causing me to be charged for more mileage and using more gas! No convenience for your customer, when wanted to pick it up in Leamington and return in Leamington as well! Will never rent from there again!lea-anne L.
Le client n'a pas laissé de commentaire.Tina W.
Fantastic service providersJason L.
Was told I needed a credit card for rental, so I gave my Visa # . Went to pay cash was told,I put it on your credit card. I was upset!!ROSEMARY C.
i was happy the way it was . im sure others will beANDRE C.
When I book a trailer for pick-up at one location and the last two rentals I've been told I have to pick up somewhere else that is not acceptable. When I have to go behind the counter to assist the vendor complete the on-line rental info that is not acceptable. When I have to load the trailer myself that is not acceptable. When I do my own circle check and there is no brake fluid in the trailer reservoir that is not acceptable. When I am overcharged at the pick up location for both insurance and rental fee that is not acceptable. When I am told by the vendor that I have to return the trailer to his location to avoid being charged more, even though a U-haul manager advised the initial vendor that I was to drop it off there that is not acceptable. Don't rent from here.ROB D.
Train the clerk how to use the U-Haul system. I waited 15 minutes until he found someone to help him. When I returned the truck he did not seem to know how to close the contract. He said he'd call me. I've not heard from him.Philip S.
Le client n'a pas laissé de commentaire.WILLIAM T.
Owner not competent and not trustworthy. Not enough vehicle choice at location. Location in Kingsville excellent did not have to leave town to pick up, needed smaller van, one was not available so had to take larger than needed.Norm C.
Le client n'a pas laissé de commentaire.NOELLE F.
When I was called the evening (9:30PM) prior to the rental commencement, the store didn't leave a message. We were not notified that the pick up location had changed. The pick up location to which I had booked, did not have the rental, and I had to drive an additional 20km away. The rental location owner was not there, and we had to wait for him to return, 20 min. After he had completed the rental paperwork, we went to see the rental and it didn't have a ramp. We proceeded to change our contract, which took 15 minutes, only to determine the cost would be double which we had anticipated. We decided to go back to the original rental vehicle, which took another 15min. In all, we had spent 1,5 hours to get our rental. We were extremely disappointment by how long the rental process took.RYAN R.
nothing josh the satellite manager took care of us.LINDA R.
Le client n'a pas laissé de commentaire.Allan M.
The staff were helpful but they gave me a trailer that did not tighten on my hitch!! I am a young female driving across the country on my own and would have been nice to not have to worry about the trailer. Once I noticed this I was already well on my way. Every stop I was trying to tighten on my own. Unfortunately this was not enough and the trailer fell off while I was driving!!!! I still feel traumatized my this as I pulled off to the side of the road as quickly as I could with a small shoulder with semi trucks wizzing by me. On top of all this the trailer lights kept blowing my fuses and I repeatedly had to drive off course to the nearest town to replace fuses and have people look at it but with no luck. This was a horrible trip and it was all because of the junk trailer I was given!! I am terribly upset and I hope the people who uhaul allows to rent their equipment require better safety training!!Melody F.
Have the right size equipment that the customer wants to rent.BARY R.
Le client n'a pas laissé de commentaire.DAVE R.
Le client n'a pas laissé de commentaire.CORINNE S.
No surprises and no problems. Can't ask for more.TIM D.
Impressed with the 2 day allowed rental for 300$ and also the amount of miles I used too was cheap.Taylor K.
Le client n'a pas laissé de commentaire.WALTER T.
The man at the counter had a difficult time removing the insurance from our rental, it took 4 attempts to get it correct. Online it showed we could rent a smaller truck, they only had one size and not enough equipment to go with it. unfortunately for us we had no time to go elsewhere or we would have. We took the larger more expensive truck. Returning the truck was just as bad, we had to pay the distance in miles instead of kilometers. I have traveled the exact same route many times in my own vehicles one has miles the other kilometers. The distance is 40K not 40miles, it is just around 24,5miles. We were charged for 40 miles. I would never rent here again and never recommend it to anyone.DIMITRIOS P.
Better training on paperwork/computer. I had to help himSTEVE K.