The location looks like a junk yard and was barely accessible. Customer service was rude and dismissive. When I called to inquire about the service, I was rudely told they were busy and I needed to call back. When I did I was treated as if my questions were an annoyance and encouraged to reserve online. I rented on a Sunday, so had to use the app for pickup/drop off. I inadvertently missed a step and returned the keys to the wrong spot. I was called by Kings and ridiculed for this mistake. When I apologized and tried to offer help I was dismissed, told to "follow directions" and basically hung-up on. Very disappointing, as this business is my local community and I typically support local but I will never use this business again and will discourage anyone who asks about them.Scott F.
Customer Reviews for Kings Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Maryville, IL 62062
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/23/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was perfect.Hunter W.
The person running the place was not there at our scheduled time. I then couldn't use the website to login with my email because it kept linking me to my husband's account used previously. I had used a brand new email and gotten my confirmation there so it should have worked fine. My husband called the 800 number and was able to access the key without the facility employee. He left his car there and the employee later called saying â€œany idiot would know not to park there.â€ He then told my husband he had 10 minutes to get there and move the car or it would be towed. My husband both apologized and told him we lived 15 minutes away. The employee continued to be rude and insist the car would be towed if we didn't get there in 10 minutes. The employee not being there and then having to rush back to move the car caused us a lot of wasted time and also meant we didn't have help for the whole move. This was a terrible experience.ANTHONY G.
The owner was nice although couldn't help but to feel a little uncomfortable. There was a lot of political and religious signs and propaganda in the shop that made it extremely uncomfortable. I won't be going back to this location. Would highly recommend a regular u-haul store or a more professional 3rd party establishment.Chatunda H.
Nothing. This was one of the best experiences I've had with a rental of any type. Staff was friendly and provided excellent service and the rental vehicle was clean and well-maintained.alan P.
Make online pickup instructions more clear or post them at the location. Create organized pick-up and drop-off zones with plenty of space.Ryan T.
The 10 $charge should be refunded, As the dolly was not in the truck or used during my rental period time.Daniel S.
Le client n'a pas laissé de commentaire.Connor S.
Le client n'a pas laissé de commentaire.FREIDA K.
King's service was outstanding.Thomas S.
Easy pick up and drop off. Happy repeat customer.Brian and Traci S.
Great serviceJohnathon L.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Dalton C.
It was an excellent experience I cannot think of an improvement.Robert G.
Great service was provided. The gentleman checking out the truck was knowledgeable, professional, and a cheer to converse with.Morris T.
Excellent service à la clientèle.Robin Q.
Le client n'a pas laissé de commentaire.Angela A.
Le client n'a pas laissé de commentaire.ROBIN J.
can't think of anything.Tracey S.
The owner was a rude crazy man! He yelled at screamed at me over the phone. Tried to overcharge me 35! He told me I had background noise in the phone and I needed to get rid of it now! I see he has tons of terrible reviews saying the same thing! Why would you have a maniac like that representing your great company?Gary H.
Le client n'a pas laissé de commentaire.TIFFANY H.
Le client n'a pas laissé de commentaire.debbie B.
Do not go to Browns or Kings U-Haul in Maryville and Edwardsville IL as they were not courteous or helpful. It was a disaster of epic proportion!Kay J.
The ramp for the motorcycle trailer was too short for a larger bike causing it to hang up and not load easily. Had to drive around to find a spot where there was a depression in the road or parking lot where the trailer wheels could be lower. Other than that it is a nice trailer, easy to attach. Good working orderHugh S.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Jon N.
Excellent customer service. Helped us after posted office hours due to concerns with the website. Very friendly and courteous.Brian and Traci S.
The service at King's is, and has always been excellent! That said, the truck leaked horribly and the rain poured into the cab on the dashboard, steering column and me! I had to drive in a rainstorm which was only made worse by having to open the door to let water run out!Guy J.
Update computer system.Janet M.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Jason G.
The guy at kings in maryville il was great to work with and made it very easy for me . This was the first I have ever used a uhaul truck 26ft and it was a great experience worked great for me . I highly recommend renting for this location.Justin W.
Le client n'a pas laissé de commentaire.Joshua B.
Le client n'a pas laissé de commentaire.Kirk K.
Le client n'a pas laissé de commentaire.Richard J.
From the moment I walked in the door, Terry was very accommodating and thorough with the procedures. He's a very nice person and Hs been in the area for YEARS! Support Terry and his business especially during these tough times. He deserves your support. -TrevorTrevor R.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.dennis W.
The van needs its alignment checked and the tire is soft.Elizabeth D.
Le client n'a pas laissé de commentaire.Michael U.
The site could use some signs that direct you on where you can park when picking up the truck. The lot is so full that we weren't sure where to park. The employee did have a bandana for a mask which was appreciated.Gregory D.
Always great service!BILL S.
Everything went really smooth and the owner was super nice and helpful!Seth V.
Terry King is very helpful. Excellent location!Laurie H.
Le client n'a pas laissé de commentaire.BILL S.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.Jason W.
When I did the mobile drop off at no point did it direct me what to do with the keys. I would suggest adding this to the mobile drop off sequence.Alec L.
Le client n'a pas laissé de commentaire.William S.
All good! Rented and dropped off many times.John F.
Nobody was there l, because it was a Sunday. No big deal. Parking was just tight.Edward W.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.David H.
Vehicle was exceptionally clean and well maintained. Very friendly and courteous agent.Richard T.
Le client n'a pas laissé de commentaire.kevin S.
Highland Il requested and when i got there the guy said he didnt have one. My daughter came from decatur to help me and it was the 2nd time i had 1 reserved for that day . people were not retring on time and i am being told I have to have back 0n time. kings should be more nicer.LeAnn D.
Excellent service every time.Robert B.
The owner was very pleasant and helpful.Phillip B.
Le client n'a pas laissé de commentaire.Eric C.
I clicked on the log in on the link that was sent to my email and it brought me to a page where my wife registered for a Uhaul 1 month ago.. my Uhaul rental never came up.. I had to go inside the business and clarify with the owner who helped me out.. IT support was not GO.Bill K.
Terry at Kings did an excellent job!Mark W.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nothing. Terry King is a great business owner and has always done right by his customers.LISA H.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Daniel R.
When I arrived at the original place to pick up the truck, I was told the truck was not available. I was called, by Uhaul, 15 minutes prior to my scheduled pick up time. They were able to find another truck however, it was at a place 15 miles farther away. Took me about 45 minutes round trip to pick it up, which made us late to meet our helpers. Totally through off our day! With uhaul being as big as it is, I should've received more than extra miles. Completely unacceptable. Moving a kid to college is stressful enough but dealing with the situation of not having a truck available made it 10 times worse.Kris L.
I returned the vehicle an hour after the dropoff time. This was implied to be an estimated time. The vehicle did not start on multiple occasions during my use. This delayed my use of the vehicle. I was then charged for two rental periods. This is unreasonable. I will be seeking reimbursement and will use competitors in the future.Ian W.
Le client n'a pas laissé de commentaire.Joe S.
Le client n'a pas laissé de commentaire.Terri L.
Le client n'a pas laissé de commentaire.Grant A.
Le client n'a pas laissé de commentaire.Mary N.
Le client n'a pas laissé de commentaire.Samanthe B.
Le client n'a pas laissé de commentaire.Adam H.
Excellent location! Terry is very helpful and knowledgeable.Laurie H.
Owner is very friendly and knowledgeable !!DANIEL M.
Drop off experience was much better! It was actually a holiday (July 4th) and there was an employee working to tell us where to park, etc!Debra C.
Quick response, efficient check in and pickup.ROLAND B.
The experience of picking up the u-haul trailer was easy. The owner was friendly and very helpful. He answered all my questions and was very thorough in explaining my use of the trailer.Susan S.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Luanne M.
Confused if I'll get charged 20 $for the location being closedTaylor M.
Le client n'a pas laissé de commentaire.Sarah B.
Excellent experience overall!! Two thumbs up!!Jacqueline P.
Le client n'a pas laissé de commentaire.Jonah G.
System was down but they worked to still get me a truck and get me on the roadTristin S.
No improvement needed. Terry was great to work with.Steven M.
Le client n'a pas laissé de commentaire.Angel F.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.Denise E.
Very good service friendly professional and genuine nice guy to rent from. King 66 represents the good qualities of U-Haul dealers that I have known throughout my life. Highly recommend King 66 service for U-Haul rentalsGENE H.
Le client n'a pas laissé de commentaire.Jennifer O.
Le client n'a pas laissé de commentaire.Qiana B.
Outstanding customer service. Very friendly and helpful. I will use this location fir all of my UHAUL needs going forward!!! THANK YOUGeorge W.
Thus is only my second time using this location. The first time went ok, but this second time, they charged me twice for the mileage I went over according to the estimate I gave at the reservation time. Bad business and I need the additional charge of 18,53 $ reversed on my card!!!!Yvonne H.
Le client n'a pas laissé de commentaire.Gregory O.
Le client n'a pas laissé de commentaire.archie J.
Le client n'a pas laissé de commentaire.Patrick C.
When I picked up the rental vehicle, the service agreement was for 37,30 $. When I check my bank account there was a pending charge from them for 75,00 $. I thought maybe there was a undisclosed deposit until I returned the vehicle. He was closed when I returned the truck. I went over 12 miles which was 13,08 $ additional bringing my total to 50,38 $. But once monday rolled around the pending 75 $charge went through. I called to see when the difference would be refunded and he said it wouldn't because there were tons of leaves in the back of the truck. I moved shelves from one garage to another? Either way he made some extra money and was not hearing a word I said when I called. He just dont care. I also had reserved a pick up truck and they called me super early to let me know they didnt actually have that. So why did uhaul rent it to me? So they gave me a box truck for 19,99 but I still had to pay the extra cost of the mileage, I think the pick up was 0,79 $ per mile and the box truck was 1,09 $ per mile. It adds up, especially with imaginary charges that are charged even before you get into the truck.Rebecca N.