The location looks like a junk yard and was barely accessible. Customer service was rude and dismissive. When I called to inquire about the service, I was rudely told they were busy and I needed to call back. When I did I was treated as if my questions were an annoyance and encouraged to reserve online. I rented on a Sunday, so had to use the app for pickup/drop off. I inadvertently missed a step and returned the keys to the wrong spot. I was called by Kings and ridiculed for this mistake. When I apologized and tried to offer help I was dismissed, told to "follow directions" and basically hung-up on. Very disappointing, as this business is my local community and I typically support local but I will never use this business again and will discourage anyone who asks about them.Scott F.
Trailer Rental & Towing in Maryville, IL at Kings Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Maryville, IL 62062
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Maryville, IL 62062
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Everything was perfect.Hunter W.
The person running the place was not there at our scheduled time. I then couldn't use the website to login with my email because it kept linking me to my husband's account used previously. I had used a brand new email and gotten my confirmation there so it should have worked fine. My husband called the 800 number and was able to access the key without the facility employee. He left his car there and the employee later called saying â€œany idiot would know not to park there.â€ He then told my husband he had 10 minutes to get there and move the car or it would be towed. My husband both apologized and told him we lived 15 minutes away. The employee continued to be rude and insist the car would be towed if we didn't get there in 10 minutes. The employee not being there and then having to rush back to move the car caused us a lot of wasted time and also meant we didn't have help for the whole move. This was a terrible experience.ANTHONY G.
The owner was nice although couldn't help but to feel a little uncomfortable. There was a lot of political and religious signs and propaganda in the shop that made it extremely uncomfortable. I won't be going back to this location. Would highly recommend a regular u-haul store or a more professional 3rd party establishment.Chatunda H.
Nothing. This was one of the best experiences I've had with a rental of any type. Staff was friendly and provided excellent service and the rental vehicle was clean and well-maintained.alan P.
Make online pickup instructions more clear or post them at the location. Create organized pick-up and drop-off zones with plenty of space.Ryan T.
The $10 charge should be refunded, As the dolly was not in the truck or used during my rental period time.Daniel S.
King's service was outstanding.Thomas S.
Easy pick up and drop off. Happy repeat customer.Brian and Traci S.
Great serviceJohnathon L.
It was an excellent experience I cannot think of an improvement.Robert G.
Great service was provided. The gentleman checking out the truck was knowledgeable, professional, and a cheer to converse with.Morris T.
Great customer service.Robin Q.
can't think of anything.Tracey S.
The owner was a rude crazy man! He yelled at screamed at me over the phone. Tried to overcharge me 35.00! He told me I had background noise in the phone and I needed to get rid of it now! I see he has tons of terrible reviews saying the same thing! Why would you have a maniac like that representing your great company?Gary H.
Do not go to Browns or Kings U-Haul in Maryville and Edwardsville IL as they were not courteous or helpful. It was a disaster of epic proportion!Kay J.
The ramp for the motorcycle trailer was too short for a larger bike causing it to hang up and not load easily. Had to drive around to find a spot where there was a depression in the road or parking lot where the trailer wheels could be lower. Other than that it is a nice trailer, easy to attach. Good working orderHugh S.
Excellent customer service. Helped us after posted office hours due to concerns with the website. Very friendly and courteous.Brian and Traci S.
The service at King's is, and has always been excellent! That said, the truck leaked horribly and the rain poured into the cab on the dashboard, steering column and me! I had to drive in a rainstorm which was only made worse by having to open the door to let water run out!Guy J.
Update computer system.Janet M.
The guy at kings in maryville il was great to work with and made it very easy for me . This was the first I have ever used a uhaul truck 26ft and it was a great experience worked great for me . I highly recommend renting for this location.Justin W.
From the moment I walked in the door, Terry was very accommodating and thorough with the procedures. He's a very nice person and Hs been in the area for YEARS! Support Terry and his business especially during these tough times. He deserves your support. -TrevorTrevor R.
The van needs its alignment checked and the tire is soft.Elizabeth D.
The site could use some signs that direct you on where you can park when picking up the truck. The lot is so full that we weren't sure where to park. The employee did have a bandana for a mask which was appreciated.Gregory D.
Always great service!BILL S.