Customer Reviews for Kings Tires LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

The experiene was good

Évaluation :

4

Our pick up time was 8 AM and unfortunately, he showed up 10 or 15 minutes late. Had he been on time, I would have raided him excellent

Évaluation :

3

Maybe it was a one time event, but the person at the rental was overwhelmed and was trying to do at least three things at once. Took quite a while to pick up our truck and then had to come back for a hand truck which should have been included.

Évaluation :

5

Customer service Was excellent

Évaluation :

5

Nice manager

Évaluation :

5

Nothing; it was perfect!

Évaluation :

4

The inside front windshield was dirty enough to cause a visibility problem when driving toward the sunset. Otherwise the vehicle was good. Service at pick-up was efficient. At drop-off it was efficient and friendly also.

Évaluation :

1

The van had clearly not been washed anytime recently. It stalled a number of times; just lost power to the point I had to pull over. Staff was not there when I arrived to return vehicle. He showed up 20 minutes later. I asked if he worked there, and his smart ass reply was "sometimes". No acknowledgement that he kept me and others waiting. He went off premises for some reason and left the office completely unattended. The bill made absolutely no sense; the total amount seemed correct but the itemization was completely wrong. He could not explain it. I will not be returning to this location.

Évaluation :

1

The truck was dirty, the windows had not been cleaned in months, no water in the windowsheild dispenser. Truck parked behind a huge flatbed parked illegally across the driveway & sidewalk making it very hard to get out. There were no flags, cones or warnings signs and I had to try and exit the parked U-Haul around the flatbed on a busy street. No one offered to help me with these obstacles in the way.

Évaluation :

4

The vehicle was dirty - gunk on the consul and dashboard, leaves on the floor, trash in the door pockets. The van cargo bed liner had tears in it. Van ran fine and fit my needs for hauling. Service was friendly. The rate is really good for a day use plus mileage.

Évaluation :

5

Excellent experience. It would be nice to have slightly lower mileage charges. Hilario from Kings Tires was very competent and friendly. I'd use him again…

Évaluation :

1

To start, I am not someone who complains. I reserved a truck for pickup at 8am. I arrived at 7:50. The store was not opened until 8:25 am. There were three other customers that were delayed as well. When I received my truck, it was a little less than half full. I drove the truck less than 15 miles total. I was told to bring it back with half a tank. I put 6 dollars in, which in CA gets a little over a gallon. I returned it with the same amount of gas as when I got it. I received my bill where I was charged for 5,5 gallons if gas at 6,25 a gallon. Almost 40 dollars. The staff was late. The staff was rude. And the staff ripped me off. Total BS. Moving sucks to begin with. This is crap.

Évaluation :

5

Smooth transaction.

Évaluation :

5

First location wasn’t read and the reservation desk took care of the issue immediately.

Évaluation :

4

Picking up the trailer and getting it hooked up was easy. While I was able to easily drop off the trailer, there was no one present at the it was difficult getting someone to answer the phone since the online drop off app said that I needed to be at teh site during drop off. I eventually received confirmation from Uhaul but was worried that I might be charge extra.

Évaluation :

5

It was a quick transaction and I love how quickly I was able to start my project.

Évaluation :

5

It looked like someone had spilled a slushy in the back of the truck. Otherwise excellent. I will rent from this location again. I had an unfortunate accident at the county dump, the tire was punctured and as the facility was closing, roadside assistance was unable to help until the next day. The flat wasn't repaired until late in the morning. I finished my moving, but was over 24 hours late returning the truck. I was charged even though I couldn't use the truck and the flat was not my fault.

Évaluation :

5

I've used other locations. This was the fastest most honest one I've used.

Évaluation :

5

Great Service! Zero Complaints, 10/10. Would highly recommend.

Évaluation :

1

Took 1/2 hour to get to check out

Évaluation :

3

Counter help was quick and courteous, but the van was shockingly dirty. The windows were so filthy, inside and out, I spent 20 minutes cleaning just to be able to drive the thing safely. Other than that, the van was fine.

Évaluation :

2

Truck was very dirty with 118k miles on it. Back was sticky and you could see foot prints. Interior was had this dried liquid throughout. The rubber window piece fell out. The side mirrors moved with the wind so it was very dangerous driving. Got in the truck and the rubber mat was over the gas pedal. Had to pull over and push it behind the pedal. Rust all throughout the back door. Had a 12 year old running the counter with his dad helping or someone. not professional at all.

Évaluation :

2

Everything was fine until I returned the truck. I was told it was full when I picked it up. I put about 20 miles on it during the rental but when I stopped to replace the gas it took over 4 gallons!! I know trucks use more fuel than cars but 5 miies per gal. I don't think so. When I returned the truck I told the counter person and she didn't say a word. No "I'm sorry", no "how can we make this right?", nothing, just stared at me like I was an idiot!?! You have three rental yards in Santa Rosa, I will never go back to this one....

Évaluation :

3

Uphold my reservation at my original pickup location.

Évaluation :

1

The owner of the tire shop was not informed of our rental and accused us of trying to steal the trailer we rented and paid for in advance. The only person who accessed the Uhaul deal had a family emergency and had to leave the premises. Kings tire had NO paper work from our rental! One of the king tired employee taunted us and accused of stealing equipment! We had to hook up the trailer up to our 22ft truck ourselves!! I'm sorry im a woman and had no idea how to hook a trailer onto the truck! We had our receipt and was paid in Full! It's was very humiliating and we felt discriminated! After the complaint was filed with U-Haul - nothing was done about this! I am so disappointed in the way this transaction was handled! Considering a formal complaint with the Better Business Bureau!

Évaluation :

2

Hello, the person working there was very nice but the truck showed a "change oil light" and there was no windshield wiper fluid at all. Vehicle was quite dirty and had less than half a tank of gas in it.

Évaluation :

4

THE VAN I RENTED HAS A CHECK ENGINE LIGHT ON .I DID NOT HAVE MY OBD II SCAN TOOL WITH ME HOLIDAY.

Évaluation :

5

Rented from this location several times. Service is always outstanding! I always recommend this location! Always outstanding

Évaluation :

3

Customer service was a bit poor and slow, only one person helping at the store for uhaul and regular customers for the shop. The app didn't work well and the employee had to use his phone to take pictures of my driver's licence. Finally I was able to get things done but after almost 20 min

Évaluation :

5

Merci

Évaluation :

3

. I booked this rental to pick up at the Hopper Lane location and then chose a nearby hotel to stay before my rental. Then I get a message that they do not have that equipment. Then I get a msg that I will need to go to 1075 Santa Rosa Ave to get my truck. Then I get a msg that I can pick up early at a location even further away on Santa Rosa Ave. Although picking up early was nice the confusion about where was pretty frustrating and a long way from my accommodations. The 1075 location was able to move my reservation and pick up the truck early

Évaluation :

5

2 times I have had bogus dropoff sites. Once was a car repair shop w no one there. 2nd was a site w irregular hours. Both times, by phone, UHaul found another dealer not too far away. From now on I will check the drop off tho I am unsure how to do that.

Évaluation :

2

There were easily 35 blankets, some still in the plastic wrap within back of moving van. We have to take all the blankets out to move everything in as they took up a large space. The bottom was dirty. Also had a dolly and hand truck that we didn't need (and didn't ask for) so we also had to keep track of those.

Évaluation :

1

The person that checked us out was rude, asked for a restroom for my son and was told they had none. It was a full working tire shop, what do they hold it all day. Was super crammed and small. The person who checked us out dad showed up when we were trying to leave and was extremely rude , not moving vehicles so we was able to leave in a timely manor, we had a nice verbal altercation upon departure. Never will I rent from this location again.

Évaluation :

1

KINGS TIRES CHARGED ME 25$ CLEANING FEE FOR WOOD CHIPS OTHER PEOPLE LEFT IN BED OF ENTAL.

Évaluation :

4

Customer engagement

Évaluation :

5

I was greatly satisfied everything worked out the way we wanted it to it took a long longer cuz just me loading and unloading but still it was great 🙂

Évaluation :

5

Personnel amical.

Évaluation :

1

Lost three hours of work . Still not done with moving my stuff . Thanks too the poor communication with the location of pick up as well as no cases too moving the truck out after I spent 1,5 hours trying too check in too access keys . Then the person who did show up at 8:10 am when I was told that they would be there by 8am . The 10 min late didn't seem like a big deal too the clerk it was a long 10 min after waiting in the dark in a not so great neighborhood in the middle of the morning and my move was a shit show because of the stress related too the poor communication from the pick up . The drop off was smooth and the customer service at the counter was ok . But my lord what a really horrible experience. I hoping they are paying fully for the truck . Also the gas meter was not recorded at the time of check in and it wasn't given any paper work after with a receipt of any kind .

Évaluation :

1

no one there when I arrived, no sign on door. After looking around tire area for awhile found 1 guy. Said mgr out. Mgr arrived - no apology no nice greeting. I was told on phone I could use a cc of my mothers without having physically. When there I was told no. Girl/mgr was so rude. When returning - same girl very rude. I put n counter & she says all set. Never got a walk thru or saw final invoice in person. Then my credit card was charged couple hours later for all mileage even though I had pre/estimated & prepaid that estimate. My credit was not applied. I called in - guy said he'd check out me hold but I could hear two guys yelling at a customer for a while. No one ever got back on the phone. The storage rental place says they always hear bad reviews about this location. The worst customer service ever. Clearly needs new staff/mgr!!!

Évaluation :

2

Have a person at the desk be someone with customer service experience. She may have to do the same thing every day with multiple people but for the customer she is the only person we have a transaction with and she was not approachable at all.

Évaluation :

4

TRUCK HAD AUTOMOTIVE OLI OR SOMETHING IN BED OF CHEVROLET SILVERADO.

Évaluation :

4

Tell them to check their text messages if they arrange the rental online. I left the location and only noted the message later.

Évaluation :

5

I only needed a truck with a ramp to load and move a washer and dryer I bought off Facebook Marketplace between Petaluma and Santa Rosa. This location worked for me and I parked on the street behind them. I didn't see any other street parking and it was a four hour parking where I was so if you need something longer while you are renting the truck I would suggest you have someone drop you off to pick it up and take it back. Otherwise the clerk was very friendly and the truck was clean and ready when I got there for my reserved pick up time. The appliance dolly was in like new condition and was a godsend. Ended up being way less expensive than what people were quoting me to have the set delivered. I would definitely use them again and would probably choose to specifically go back to this location just for the service.

Évaluation :

2

The drop off was not open nor did they have the correct number

Évaluation :

1

The entire rental process consisted of nothing but your lies, no truck anywhere close, and then charging me the additional miles to drive nearly four hours to get a truck. Couldn't possibly have been worse.

Évaluation :

5

Nothing!!!!"

Évaluation :

5

The whole experience was great. The guy at Kings tire even offered me different packages for my higher mileage move. Super easy pickup and drop off

Évaluation :

1

Very dirty truck. When we arrived, no one was working. We had to wait for an employee to come back.

Évaluation :

4

As well as the car trailer, I rented a 15' truck at another Kings Tires location in Santa Rosa. It's pickup was by UHaul app and lockbox and this proved to be problematic - complicated if you don't have an iphone, so we used a friend's - having to take several pictures of the equipment, getting the lockbox code - hard to hear on a busy street. The person helping us by phone, Claudia, was wonderfully patient and understanding. We could not have done it without her. I would not try to pick up a rental at a closed location again (Sunday). The equipment worked well.

Évaluation :

2

They changed my reservation by an hour without telling me. I paid guys for sitting around for an hour. I'll never use U haul again.

Évaluation :

3

There was no customer service. They handed me the key and pointed at the truck. When I told them it "rattles" they were not concerned. Truck was dirty inside and out. No instruction given regarding truck.