Évaluations des clients Kipling Sinclair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Kipling Sinclair

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Brian M. le

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Le client n'a pas laissé de commentaire.

Jimmy T. le

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Le client n'a pas laissé de commentaire.

Rachel P. le

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Le client n'a pas laissé de commentaire.

Beau C. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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None, drop off was excellent!

Simon L. le

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Nothing, it was all very good!

diane W. le

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This was not the scheduled location for drop off.

Jason D. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Juanita P. le

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I didn't notice that there wasn't a built-in ramp on the 10' box truck. Therefore, it was a struggle to get some larger items loaded & unloaded. I would suggest a LARGE notification on-line to customer's, or a verbal advisement from the rental place. Also, possibly offer manual ramps when picking up the truck. Thank you.

Emily B. le

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Le client n'a pas laissé de commentaire.

Earl G. le

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Quick and easy rental pick up. Quick and easy rental return. Moving is a lot of work but renting from uhaul made it go faster.

Larissa M. le

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Le client n'a pas laissé de commentaire.

Jason T. le

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Your scheduling system is horrible. Every person I dealt with at Uhaul was amazing. Each one said the scheduling system was horrible. We experienced that as well. I called my local store to ask for a reservation. She set me up with 15 foot trailer from some other location but told me I'd have to call the main Uhaul # to confirm. She was very Helpful!! I then called the Main Uhaul # and the gentleman I spoke to was awesome. He found me a 15foot trailer and gave me extra miles and an extra day. When we went to pick up the trailer, the man (again very kind) said that we were returning the next day, the price was double and we had to return it to Wadsworth, not the Uhaul closest to us. He did some rearranging and confirmed that all was well with our reservation and sorry for the confusion. Then, on Sunday, the day before we were to return it, I get a phone call from the Holly store saying that we were to have already returned the truck to their store. We still had a day left on our reservation AND we weren't anywhere close to the Holly store, we were told we could return it to the one closest to us. Then, I called the main # AGAIN and she verified that someone had gone into the system and changed our reservation. She switched it back and said we were good... BUT... really wanted us to take it back the Holly BIg Toy Box store because they had NO 15 foot trucks and needed ours badly. Fine, we decided to unload and return the truck that night before the Holly Store closed. When we got to the Holly store our reservation was once again wrong. The gentleman helping us (very kind) could not figure out what was going wrong. So, I called the Main Uhaul # AGAIN... and they had to coach the gentleman at the store how to fix it online. AND, the gentleman said that they system is always like this AND that they had NO NEED for the 15 foot trailer, they had plenty on the lot. Overall everyone I spoke to at Uhaul was helpful but I was on the phone 6 times for one reservation and it the reservation was different everytime I talked to someone. I would highly suggest you work on a new reservation system.

William D. le

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Le client n'a pas laissé de commentaire.

JAMES K. le

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Fast and efficient.

Joel C. le

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Le client n'a pas laissé de commentaire.

Lee A. le

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Le client n'a pas laissé de commentaire.

SORAJ B. le

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Great service

Cassidy H. le

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Hard to tell it was a Uhaul drop off area. There wasn't a sign. If there was, I didn't notice it.

Larry S. le

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Le client n'a pas laissé de commentaire.

William V. le

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This location was great. Very competent and helpful. Took only a short time to do all paperwork and hook up

Colleen S. le

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Excellent service!

Nicholas C. le

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I would NEVER recommend Uhaul to anyone. I reserved out Uhaul online a week before out move. On our moving day we were told that they did not have the correct truck available at the location I had elected, they directed us to another location and again this location did no have the truck we needed. We were finally directed to a third location, this location had the truck needed however the location was so unorganized. We had hired movers to help load out truck and do to all of the incorrect directions of where to located the appropriate truck we were unable to use the movers we had hired.

Ronald H. le

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I would recommend this location, but I had started the day at another UHaul location and it was a disaster. I stood in line for 20 minutes and then another when I got to the desk as the gentleman made key stroke after key stroke after key stroke. [I had reserved the trailer the evening before online]. Finally, we hooked up the trailer and discovered I had a tail light out. He refused to let me leave with the trailer until the light was fixed. I cancelled the contract, had the tail light replaced and headed south to Kipling Sinclair. Within five minutes I left with the needed trailer?!? Amazing how easy it was ...

Bryan S. le

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For people renting for the first time or that don't rent very often, explain to them the on-line drop off process when people are picking up their rental. This would have saved me a lot of time.

Shawn M. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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The man who was there at drop off was very helpful. We wanted to drop off the dolly early and park the full truck for 2 days and he allowed us to do that.

Carol C. le

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Great service and personal.

Noel H. le

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This was not my preferred pick up location. They changed it and never notified me. In fact I never received any notification that my truck was ready. No one would answer the phone at the location U-Haul changed it to. It was a huge pain in the ass to figure out what was going on. I ended up driving to the god damn location the day before pick up to make sure my truck was reserved. Thank U-Haul! You suck ass!!!!

Justin P. le

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Le client n'a pas laissé de commentaire.

Monica G. le

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Le client n'a pas laissé de commentaire.