Customer Reviews for Kipling Sinclair
(Concessionnaire U-Haul dans le voisinage)

498 évaluations

4901 Kipling St   Wheat Ridge, CO 80033

(720) 496-1042

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam - dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(720) 496-1042

4901 Kipling St
Wheat Ridge, CO 80033

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam - dim : 8h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This is the one of the best U-Haul locations I have ever used. The owner is so nice and helpful!

Steve R. 
Évaluation :
4

Super small location, but the attendant there was very helpful and patient while he had a lot of customers

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia L. 
Évaluation :
1

I was over charged I moved from 45th and Kipling to 51st and Kipling and the drop off is at Sinclair on 49th and Kipling all within one mile we did 2 trips back & forth and they are charging me 3045 when we left n 3097 when we dropped it off the man was busy so we never checked what it was we figured we didn't drive far at all and got charged for 57 miles ?? No way in he'll did we drive that far no one will respond and I'm passed I could payed someone all that money to help me n uhaul was cheaper but I got ripped off

SEAN M. 
Évaluation :
1

The first truck was a hazard to drive -front tire almost flat was told to drive it anyway could hardly keep the truck on the road- shouldn't have been charged!

LISA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

talai H. 
Évaluation :
5

Excellent experience!

Gene C. 
Évaluation :
3

Make sure all the trucks are cleaned and serviced before scheduled pick up time and guarantee reserved truck availability.

Robert H. 
Évaluation :
5

Nothing, great experience!

Amy N. 
Évaluation :
2

They added extra charges and things and tried charging me over 200 dollars which is more then double what my reservation said. I called Uhaul support . and the nice lady who helped me couldn't even find out why they charged me that much.

Ronald P. 
Évaluation :
5

Very smooth and fast check in/out process.

Alex G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Best welcome, service and ease I've ever had renting a car or moving truck. I'll be renting from the Kipling Sinclair location every time I need it. The Best!

Andrew W. 
Évaluation :
5

After I got a huge runaround and a wrong address from the W Jewell UHaul Store, the kindest man in the world at 4901 Kipling had me moving with a fixed light in about 10 minutes. Moving is stressful enough to have a reservation, confirmed once we were there..... go wrong. The Jewell office is sadly underemployed. The person there tried to be helpful.

Carolyn L. 
Évaluation :
1

We had scheduled pick-up at 1pm. We called at noon and were told it would not be ready until 2pm. We did not get a truck until 3:30 and it was a 20' rather than 26'. We paid for 2 days. On Sat evening we got a check engine light and I could not get anyone to answer at the location (I tried until 8:30am). We dropped the truck back off and reported the check engine light but the man there seemed confused that we were "checking in" the truck. I did not clarify as I was tired of the entire experience.

Brian B. 
Évaluation :
5

I didn't get the mans name that helped but he was so nice and made the process a breeze!

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara T. 
Évaluation :
1

Location was sketch. Did not open on time. No one replies to the emails i send. I am trying to dispute incorrect charges getting no support. I will not use uHaul in the future.

ALEXIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Convenient location and staff was helpful.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
5

I've driven past this location a thousand times but never noticed they had Uhaul in addition to being a gas station. This location is very convenient, Our van was clean, service was quick & friendly. We will definitely use this location again.

ANDREA B. 
Évaluation :
1

I got sent to 3 locations, was given wrong trailer, and had to hook it up myself.

Craig T. 
Évaluation :
2

The guy working here gave no instructions or printed material. Didn't discuss gas's gauge whatsoever and gas was below half. Also the car was dirty. Crumbs and trash in the cup holder including a used dental flosser. Which I took a picture of.

Amy D. 
Évaluation :
5

Easy pickup and helpful employee

Kara N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Bigger print on paper work

Philip G. 
Évaluation :
1

I will do everything in my power to avoid using Uhaul again. Provide the equipment that is original reserved, when it is reserved. When that can't be honored do not continually change the reservation details while lying to the guest about the details. Then on the day of no key is present when the truck should be picked up and a measly 50 $is reduced from the bill, which simply got the guest back to the originally agreed upon price.

matthew H. 
Évaluation :
2

Presenting a clean, fueled vehicle ready to go. As a rental customer I expected to have the rental van ready for use when I picked it up!

Howard B. 
Évaluation :
5

The person who manages this site was extremely helpful, both with me and the people helping me to move. He most definitely went above and beyond great service with us. I heartily recommend this site!

Kathryn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
4

Great last minute truck rental! Very friendly and accommodating.

Janelle P. 
Évaluation :
3

Not give them a truck they didn't ask for

rachel M. 
Évaluation :
5

Owner is very nice guy

Malia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary N. 
Évaluation :
3

There was sticky goo on the edge of the truck by the back sliding door. It stuck to shoes, furniture, etc,

Jeanie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann C. 
Évaluation :
5

NA. Nothing. Absolutely great and well treated by employees.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ariel R. 
Évaluation :
5

Thank you so much for your help we appreciate you

nicole R. 
Évaluation :
3

Answer the phone.

Richard C. 
Évaluation :
3

No interaction at drop off.

Don D. 
Évaluation :
1

The person canceled my appointment charged me for a month of storage and extra insurance on the tuck when I asked him not to and he just kept running the bill up on my truck, ONE AGAIN HE CANCELED MY ORIGINAL RESERVATION AND RE DID IT HIM SELF INCORRECTLY TO STEAL MY MONEY

Rigoberto A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jane O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

While I was pleased with this specific location my overall experience was awful. I initially reserved 3 separate pieces of equipment. Days before my out of state move I got a call saying that 1 piece of equipment would require a 4 hour round trip on my end. I asked to reserve a bigger truck as a replacement. The representative was less than helpful and pretty rude. Then my reserved price for my 3rd piece of equipment was not honored. I had to make additional, costly arrangements at the last minute. Then the window to my uhaul truck exploded as I was driving down the interstate. I am so displeased with uhaul. My experience was a constant juggling act and was very stressful. I will go out of my way to avoid using Uhaul for any future moves.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
5

Very pleased with the equipment and services. It would be nice if you offered a discount to seniors.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allyssia C. 
Évaluation :
4

The cab and interior was clean. The outside of the truck needed to be washed.

DALE P. 
Évaluation :
2

There had been homeless people living in the trailer. I had to clean out food waste and bedding items. The other available trailer's door was jammed open so there were no alternative options.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
1

I booked the vehicle for 7:30 am. The store didn't open until 8 am. I had to wait until 8 to get the keys. This put me behind on my pickups. There was also a 7 am booking option. This would have meant an hour wait.

SCOTT G. 
Évaluation :
1

Was supposed to pick up truck and trailer in Fort Collins, CO. Instead, had to drive to Denver to pick up truck and trailer at SEPARATE locations. No discount given for additional mileage driven or (massive) inconvenience.

Steven C. 
Évaluation :
2

Attendant had to call police because of a disruptive customer, while trying help me with my rental. My daughter and I had to talk to police and give description of malicious customer. The attendant had too much going on to help us well and had trouble finding keys for locked truck....I got charged 20 $more than I should have and it was a difficult transaction!

Lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

I just really like the management at this location. Easy to work with and I am now a repeat customer :)

Alexandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley R. 
Évaluation :
3

The gas station attendant was great, except he was the only person there, which meant he could not help us attach the trailer, which I was a little worried about doing it myself to the 20' UHaul. But it all worked out fine. He may need help in the future for UHaul customers.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique O. 
Évaluation :
3

Vehicle check in issues with uhaul.com Your app couldn't get a gps location from Chrome browser on my Samsung Galaxy Note8. It DID work with the phone's built in browser. Took me some time troubleshooting to figure that out. Write more code, support chrome on android please!

Christopher W. 
Évaluation :
1

Terrible experience. Truck had terrible issues. Took me two days to get what could have been done in one due to truck issues.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
1

I reached out about the unsafe conditions that I rented this vehicle under. There were 2 men sleeping in the vehicle upon pickup, and the vehicle was filthy. I submitted a complaint but never heard back, and on top of that was charged more than double my quote today. I need to speak with someone about how horrid my experience was, and I need a refund.

Courtney H. 
Évaluation :
5

The cab of the truck smelled of cigarettes'

Stacey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IMAD R. 
Évaluation :
5

Nothing! Seriously, this location kicks ass, the gentleman there is so friendly and helpful. Its by far the best Uhaul experience i have had and i've been to at least 4-5 locations in the past month. Merci

Mark E. 
Évaluation :
4

Clean windows inside. Wipe down dash and doors

Barb G. 
Évaluation :
5

Super convenient location with great service. I will be using this location in the future.

Alicia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia V. 
Évaluation :
3

The owner of the store was rude.

Taylor V. 
Évaluation :
4

Very friendly and helpful. Equipment was clean but old, handles rusted, etc. But not the problem of the location.

Celeste T. 
Évaluation :
5

Excellent customer service!

Jared J. 
Évaluation :
2

It's a gas station didn't speak good English

Kenneth B. 
Évaluation :
2

The employee wouldn't open the door and told us to just throw the keys to him...

CHRISTOPHER W. 
Évaluation :
5

Excellent and friendly service!

Josh P. 
Évaluation :
1

the guy working acted as if i was inconvenient being there. did not want to help me hook up my trailer.

Lauren J. 
Évaluation :
3

We were disappointed in U-Haul because after confirming our reservation 4 days in-advance, we were then contacted via text less than 24 hours before we were scheduled to pick up the truck informing us that there was “trouble completing the reservation.” After waiting on hold and being transferred from one person to the next so that someone could figure out why I was calling the number the text told me to call, I was given no other option but to accept a smaller truck at a location 25 minutes away from where we were moving from. I don't understand the purpose of making a reservation if not for assurance that it will be fulfilled as stated in the numerous email confirmations I received between making the reservation and being called to tell me it was no longer valid. On top of this unprofessional inconvenience, I was called in the middle of the afternoon on the day we had the truck (while busy moving, as you can imagine) so that someone could discuss our drop-off location. I expected this representative to tell me there had been some change with that as well, but instead they were just confirming the location we already had in written, text, and verbal form. I did not think that call was necessary at all and it felt excessive. Perhaps the people making those phone calls could be utilized to drive the trucks to the locations where people have reserved pick-up? Then when we went to drop our truck off, the website was unable to detect our location regardless of our repeated attempts and after confirming location was set to ON on both of our phones. I am still waiting to hear back about whether or not we were charged the “convenience fee” for having someone else check it in the next morning since our automated version was ineffective. Next time I might just rent from Enterprise. They can be more expensive, but at least they are straightforward and reliable.

Fred R. 
Évaluation :
3

Do not make reservations at times that the location for when they are NOT open . Or prepared to do business properly.

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin J. 
Non les évaluations ont été soumises pour cet établissement.

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