Le client n'a pas laissé de commentaire.Brett H.
Customer Reviews for Kipling Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Next time tell me what Im gonna pay when I drop off, instead of hitting me with a surpise fee later in the day.Seam S.
The man at the desk was condescending and acted very annoyed at my questions in person and on the phone. In addition, my receipt price was listed as one price, but my account was charged almost double.Kali H.
The store manager who handled my rental was super helpful and friendly.Andrew B.
The owner was very helpful and fun to work with. We had a good experience and would use this location again. Only issue we ran into was no answer at the phone number to confirm the rental. But the owner was there in the morning and all was ok. We just weren't aware we needed to go inside to get the keys.Dave S.
Best U haulibragimov O.
Le client n'a pas laissé de commentaire.Alison M.
Not happy. Fuel meter disclosure showed as fuel tank half full. When in fact, fuel tank was 1/4 full. I need $55 refund for fuel discrepancy.MICAH K.
Le client n'a pas laissé de commentaire.dever G.
Le client n'a pas laissé de commentaire.DAVID B.
Store owner was friendly and helpful. It was a painless process all around.BRYAN PATRICK D.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Valeria B.
Le client n'a pas laissé de commentaire.Joshua S.
I was charged too over 17 extra miles on the van that I did not drive! I'm so upset.Shelby N.
Terrible customer service..bad equipment. Took over a week to get my deposit backDavid E.
Good service. The guy (sorry I forgot his name) was very helpful and fast.IMAD R.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Kade L.
The clerk was great and very helpful!Sean H.
Le client n'a pas laissé de commentaire.Tonya K.
The first location that I originally made my reservation needs immediate customer service training. The other two locations that I visited kept you guys in the game.Kurt O.
Le client n'a pas laissé de commentaire.Brandie C.
The service person (didn't get his name) was great. However, the Uhaul app is terrible and, frankly, a waste of time. Just reserve the truck and then go talk to the person located at the location.Glen B.
Le client n'a pas laissé de commentaire.Kara T.
Very friendly and easy to work with. Thank you for making this easy on a stressful day!Jo S.
This was a friendly and easy rental. Fortement recommandé!Lezlie K.
Better signage would be advantages. But very nice attendent .Gary G.
Excellent service at the Kipling Sinclair location! Very reasonable price. Truck was exactly what we needed. Merci.Elizabeth B.
Le client n'a pas laissé de commentaire.Michael D.
Great experience!susan Y.
Inspections on vehicles to ensure they operate properly. Further training for providers to disallow bait and switch tactics.mathew E.
Le client n'a pas laissé de commentaire.Ryan F.
Le client n'a pas laissé de commentaire.Andrew J.
Asian individual who was there during pick up was extreeeemely rude. I was taking a video of the condition of the truck i was renting, noting all damage when he came out and started rushing me. He said pictures weren't necessary because it was his truck. He also kept saying move move truck move truck now because he was trying to rush me out to get the next individuals drop off in the spot i was occupying. Extremely rude during drop off as well. The truck was filthy inside and out with only half a tank of gas. No customer service whatsoever, no thanks as a courtesy. Horrible horrible customer servicedoug M.
Kind of tight parking the trailer, but otherwise very good. The gentleman working there was very nice and helpful!MARK P.
Great thanks!Bryan P.
your man was greatCatherine R.
Not all trailer lights were operational and 1 tire was in need of replacement.Thomas D.
Le client n'a pas laissé de commentaire.Shaleen M.
Did not received a full tank gas. The check engine light was on but owner assured me the truck was fine. The truck struggled all the way home(1700 miles) as a result of bad emission.gary J.
Le client n'a pas laissé de commentaire.Julia H.
I think this location is very attentive to the customers needs. They are very understanding in the event that a customer requires an extension on a rental. Area of improvement, answering phone calls in a timely manner. I had to call three and four times before someone would answer the phone.Richard C.
If i could rate this sinclair station lower than zero, i would. we were told by uhaul, when we called, to deliver truck here because it was open until 7. we arrived about 5:10, and there was note on window "back in 25 minutes." we waited half hour before some guy showed up and then he told us he closed at 5.. why the heck were we TOLD it was open until 7. either Uhaul sadly negligent in giving information or the guy lied to you. i'll never use uhaul again, and my kids, both in 20s, will be moving multiple times yet when i'll be helping. this fiasco undoubtedly cost uhaul thousands of dollars in future fees i would have, but no longer will, pay.Robert U.
The operator was very helpful and friendly.Douglas A.
Le client n'a pas laissé de commentaire.SHIVABAHADUR G.
The gentleman at this location was extremely helpful and kind. Reflected really well on Uhaul.Dmitri C.
Le client n'a pas laissé de commentaire.Terry G.
Le client n'a pas laissé de commentaire.Michael L.
The owner was very nice! He was prepared for my arrival, and he was smiling and pleasant to work with!! I would recommend this location!Daniel B.
Le client n'a pas laissé de commentaire.OMAR Q.
Le client n'a pas laissé de commentaire.Donald M.
Good to work withAnthony T.
Poor reporting as it led to me being charged for gas overages even tho I put in more than what I had usedAntonio S.
CiCi was easy to work with. Friendly & professional. I would definitely rent here again & appreciate honest affordable serviceJulie J.
Clean the exterior, free the driver seat mechanism as it was difficult to move the seat â€œbackâ€ from the forward setting.Harold J N.
the guy that runs this place is awesome!!Timothy R.
Personal service. Came out to greet us and explain where to park.Paula D.
When I made the reservation online, there was nothing to indicate that a smart phone was required to complete the rental. This was very inconvenient for me since I do not use a smart phone.Eric G.
Excellent service à la clientèleKatherine C.
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Jaime D.
Le client n'a pas laissé de commentaire.ROBERT L.
Agent wouldn't help with drop off.Erika S.
Le client n'a pas laissé de commentaire.Dale A.
Le client n'a pas laissé de commentaire.Chris C.
I bit confusing doing it online but otherwise efficient!Raymond F.
Le client n'a pas laissé de commentaire.Shiona O.
Le client n'a pas laissé de commentaire.Danny P.
Le client n'a pas laissé de commentaire.David A.
The store owner/manager is professional and kind.DeAnna M.
My merchant account was compromised and bank account was locked I was literally around the corner and had the retailers permission to get caught up on bill by weekend due to my account being locked then come back from bank after talking to them and trying to get it unlocked to find my lock had been cut and the U-Haul gone thought someone stole it reported it to retailer he was even unaware David and Stacy did this. My friend Called and was immediately berated and called names by David, when Stacy called and spoke to my friend her attitude was no better. These people should not be representing any company.Ross D.
Le client n'a pas laissé de commentaire.James K.
The man working was very helpful!Jacob C.
The owner is very friendly, professional and helpful. I have rented from here many times and I have never been disappointed.Alicia G.
Le client n'a pas laissé de commentaire.Rana M.
Amazing customer service and super easy to pick up and drop off!Jara P.
Rear tire had to be changed due to a chunk missing out of the sidewall. Front driver side tire was bald. All 4 tires were 15-20 lbs under inflated. Low oil light was on. Clearly the truck with 31k miles had never been serviced, and operating it was unsafe.Clark W.
Hard to get into the facility from the south. Agent didn't inspect the vehicle outgoing or incoming.ROBERTCARY S.
Le client n'a pas laissé de commentaire.Adler L.
Le client n'a pas laissé de commentaire.jorge M.
I thought I could pick up the truck at 7, but I had to wait til 8. I checked a few days before and the guy said 7 was ok.Frank Y.
I would definitely like to talk to someone in customer service, because I was also given the wrong dolly to start. We also had to push the refit the rubber around the passenger door because it was not set and letting lots of air in.Jordan G.
clean truck, there were empty cans in front driving area. Verify truck has a full tank of gas. Mine was only 3/4 full and I ended up paying for too much gas ($40 for a 30 mile use). Inform renter to take pictures up front. There was no damage but I didn't see the email regarding checking for damage until after I returned the vehicle.Joan K.
I have had the worst experience with Uhaul. We had to fill up the tank just to leave the lot and were overcharged. When I tried to email someone about this, they apologized and gave us a $28 refund. Im super disappointed and will never use Uhaul again in fear that I will be overcharged again with no help.Haley G.
Le client n'a pas laissé de commentaire.derek F.
Don't make me pick up my reserved vehicle 60+ miles away from where I needed it and THEN charge me for the gas to drive the truck to the original pickup locationDaniel A.
Le client n'a pas laissé de commentaire.Jimmy D.
Le client n'a pas laissé de commentaire.Mario R.
It was a very good experienceKaren K.
The staff, was friendly, knowledgeable, and I overall great to work with!Carlos M.
The service at the location was quick and pleasant. This is a gas station, not an actual Uhaul center. A 22 hour drive would have been better if the cab were clean. My suggestion would be to insist on cleanliness, that is a Uhaul standard.curt L.
Very convenient pickup/drop off. Great interaction with customer service representative!Rachel W.
Le client n'a pas laissé de commentaire.Adie J.
You moved my location to a gas station 15 minutes away from the one I chose instead of moving the vehicle to my location.Jared M.
Le client n'a pas laissé de commentaire.Josh B.
U-Haul did permit me to dropoff at my location of choice at the end of move day which I greatly appreciate. The online self-return web page for after hours drop off doesn't seem to support a self checkin process, so I called U-Haul and waited on hold for 40 min to give them mileage, fuel, and dropoff off location. Seems like there is plenty of room for app/web page improvements around self return. Overall, the experience the day of the move was an excellent one; truck was fairly new and clean as well as easy to drive. I would choose U-Haul again for my next move.Michael B.
Pickup was easy, and attendant was friendly and helpful. Great value, too.Jessica A.