Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easier to follow phone pick up directions. It took about 1 hrs after contacting a human to help getting the truck. She had to reset for correct time it was a mess.
Robin Bowden
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Rivas
Évaluation :
5
Will be using this drop off always
Susan Dillon
Évaluation :
4
Le client n'a pas laissé de commentaire.
CONNIE COWINS
Évaluation :
5
My wife and I had a very wonderful experience we have opened a PO box at this location
steve Mattice
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shari Bernacett
|
Expérience générale
Évaluation :
4
Nice helpful people and easy access.
JOHN NICHOLS
Évaluation :
5
great people
Betty Ahern
|
Expérience générale
Évaluation :
4
Unit 39 shouldn't be rented to senior citizens. The slope of the cement is tooooo unmanageable for elderly people ‼️ Sincerely
Lynn Swope
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Expérience générale
Évaluation :
5
Merci
randy gardner
Évaluation :
5
We cleaned the truck up appropriately and the lady that checked up in was efficient and friendly. This was an appropriate experience. The hickory,nc location is a big box store experience.. a Walmart of rental trucks,, but, was a convenient location. That's what they they had going for them. On the phone Steve was helpful. None of this was his fault.
Randy Wallace
Évaluation :
5
The staff at this unit was very helpful and helped us with good suggestions. This facility did very well for my needs. Very friendly. and business oriented...went over everything to my understanding. Merci
Kathy Queen
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thadd Gifford
Évaluation :
5
Great service. Highly recommended.
CAROL SUMLER
Évaluation :
1
Very unprofessional front office. Storage unit was infested with mice. Should be getting a refund, office person just laughed. No refunds given.
Jennifer Shadwick
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Rowland
Évaluation :
1
Uhaul horrible truck not maintained!!!!! Horrible service!!!!!
Doug Cunningham
Évaluation :
5
The staff, Christy, was the best I've ever had the pleasure of communicating with in my life. I highly recommend this U-Haul center. Merci!
Carole Sumler
Évaluation :
5
Le client n'a pas laissé de commentaire.
sarah marie Rice
Évaluation :
2
I had to take my own weed eater down and clear the front of my unit. Everything was always dirty and dirt on the concrete. The spring on the door was bad and had to secure it myself so it wouldn't close on me. I left the unit cleaner then I found it when we moved our stuff in.
Terry White
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Cevallos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Mulholland
Évaluation :
3
Le client n'a pas laissé de commentaire.
lee Horne
Évaluation :
3
Le client n'a pas laissé de commentaire.
Scot Amorose
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Lowe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Meyer
Évaluation :
5
No improvement needed
Robert Paine
Évaluation :
5
Nothing .. employees there were very helpful and professional, enjoying there job
JIMMY MCELRATH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Manchester
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney Elmore
Évaluation :
1
Diving thru the drives to the units is like being in a fun house, It is so tight and bad it felt like the tuck was going to roll. how they ever got this passed by a inspetor is amazing. Stayed 2 weeks and moved my stuff.
Paul Ellul
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Irvin Watkins
Évaluation :
1
Charge for extra miles even after I called and was assured I wouldn't be charged
MICHAEL ineson
Évaluation :
5
Office staff professional and helpful!!!
Brian Irvine
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
coreena cayabyab
Évaluation :
5
I didn’t see anything that needed improvement the staff is very helpful !!
Brian Irvine
Évaluation :
5
Rien
Kathleen Trynor
Évaluation :
5
not a thing! very nice folks to deal with!
Merlin Varner
Évaluation :
5
I honestly have nothing to add the woman was very friendly and made it super easy
Ricky Atha
Évaluation :
5
Best uhaul location I’ve ever been too, very fast, I was in & out in no time!
Chad Watkins
Évaluation :
1
Fast and easy.
Patrick Kern
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAYMOND LOCKE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent Watney
Évaluation :
5
Excellent customer service!
Patricia Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Altom Maders
Évaluation :
5
Trucks need cruise control!!
Keith Zaugg
Évaluation :
5
Might consider Cruze Control on the vehicles. If driving any long distance would not like for wire speeding or driving slower.
Walter Brower
Évaluation :
5
The staff was very friendly n helpful.
Gena Berkebile
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Stephen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Labarbera
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN BUCKNER
Évaluation :
4
Truck was dirty. Windshield wipers need to be replaced. Truck had a lot of miles on it but ran well. No cruise control????
Larry Shirley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory clure
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory clure
Évaluation :
5
Excellent customer service, went out of their way to help.
Richard Stoffel
Évaluation :
5
Danika in the front office was great and made renting a trailer for the day really simple and fast.
Yolanda Palahniuk
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ouida King
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ilene Rountree
Évaluation :
5
Le client n'a pas laissé de commentaire.
david davis
Évaluation :
5
Very professional staff .. great roomy truck with loading .. Thanks !
FRANCISCO LOMBANA
Évaluation :
5
All good. Well maintained
CLAY FLYNN
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Expérience générale
Évaluation :
3
Give me the money overcharged for your bad calculations on mileage. I'm glad I returned a day before I had to. Or I can't even imagine how much you would charge me
Marie Espinoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Ffieldes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loraine franks
Évaluation :
5
The area and rooms are dirty. We had to set traps to kill mice, rats, lizards, and rattlesnakes. We let the management know but they did nothing. The entrance gate was stuck open for weeks. It's really tight trying to get around in the facility.
Ronald Pollizi
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard Beauregard
Évaluation :
5
Nothing really enjoyed the experience the lady that helped me was great very had me in and out quickly
Mikel Wand
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica Polson
Évaluation :
5
Keep up the great work. Thank you for all the help and service.
perfecto rossy
Évaluation :
5
best storage i have ever used excellent service excellent customer service.
KATHLEEN JACKSON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DavidandorTammy Ravenberg
Évaluation :
5
Le client n'a pas laissé de commentaire.
cherri perry
Évaluation :
1
Don't tell a customer 24 hours in advance that you don't have equipment they reserved over a month ago. I could have saved over $1000 renting thru budget if I had been willing to get my equipment from Vegas. Instead I chose uhaul to stay convenient and in town. But I still had to drive 1 1/2 hours away to get my truck and transport. Then at pickup in golden valley, the lady tried giving us two trucks that had flat tires. Our transport ended up needing a new tire. After my experience, I deserve some compensation. This company charges people a lot of money. And we're already in a tight situation. I should t have to pay for that transport, and I should receive a significant discount.
Kara Carothers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry White
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Rolfe
Évaluation :
5
Once again I'm thankful for my local U-Haul rental agency. I needed to move a motorcycle and they furnished a trailer made to do just that. The employee was friendly, helpful and assisted me to hook the trailer to my pickup truck. Upon return she was again right there to assist dropping the trailer and to make sure I was fully satisfied.
Tom Hunsicker
Évaluation :
5
Facility and equipment were very clean. Equipment was ready upon my arrival. Staff was very helpful in hookin up equipment to my pickup truck. When returned, staff made sure I had a good experience. I will highly recommend this location and use them again.
Tom Hunsicker
Évaluation :
5
Golden valley kokopelli uhaul were very nice, professional and accomodating.
Kathleen Koehl
Évaluation :
4
THEY ARE DOING A GREAT JOB THERE THEY ASSISTED ME WELL ANSWERED ALL MY QUESTIONS
Richard Bass
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Porter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Morrill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juliette Cowall
Évaluation :
2
Have trailers ready and safety checked. Had i flat and two tires worn down to the wear bars. Also light wire was worn and cracked.
gene wirkus
Évaluation :
4
Le client n'a pas laissé de commentaire.
tammy lewis
Évaluation :
4
Le client n'a pas laissé de commentaire.
SYLVAIN LAMONTAGNE
Évaluation :
4
My experience is usually very good in dealing with Uhaul. Very competitive pricing too.
David Williams
Évaluation :
4
Friendly, great customer service, ,don’t change a thing!
Alex KeelSr
Évaluation :
5
Nothing, this location has excellent service and she is very knowledgeable and went out of her way to answer all my questions.
Karyl Kading
Évaluation :
3
Hire more people.
moices pena
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Jewett
Évaluation :
1
Employee lady was not helpful at all, went in for a pick up i greeted myself and she didn't, she immediately gave dirty looks to me and the people i was with, she gave me the keys and said uhaul was next to the fence i had to figure out which one since there was more than 2 uhauls next to the fence. Uhaul front window was extremely dirty i cleaned it myself two times. She gave me the wrong contract paper and i had to call the uhaul customer service number. Overall bad customer service from the kokopelli storage location in Golden Valley.
Maria Alvarez
Évaluation :
5
The front desk person was very friendly and helpful. She even hooked the car trailer up to the truck. Overall it was a very Great experience.
Daniel Moody
Évaluation :
2
My truck was not at the location I rented from, so I had to go to this location . When I got it and tried to fill gas, the gas cap would not open. Gas attendant told me to return the truck it was jammed . I drove the the closest Haul instead of adding so much mileage to return the truck when they didn't have any others there . The Uhaul I drive to , did not help me at all . I had to wait 2 hours for roadside . Right off the bat the experience was awful . I was charged for extra hours and mileage due to the problems with the truck .
Dawn Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Mallen
Évaluation :
5
DJ was very friendly, sweet, and helpful. Side note- U-Hauls are hard to drive when you are only 4 ft 11.
cheyenne Middleton
Évaluation :
5
I recommend when ever renting a trailer or car hauler inflate tires to recommend rate car hauler 55 psi
Never assume that it was done ,this will greatly improve your mpg
On my truck pulling a tam-den trailer i got 16 mpg
Gasper Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUISE WOOD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharyl Kuehnert
Évaluation :
4
I called and left message never got a call back, but stopped on my way out and they had what I needed.. Was nice and helpful, but it would have been nice if I knew before I left my house that they had what I needed. Luckily I was going in that direction.
Rhonda Espie
Évaluation :
5
They are really nice here and always polite! Clean and safe place to store your belongings!
Nancy Echeverria
|
Expérience générale
Évaluation :
4
Better customer service of Judy
Patricia Hansen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jane Caiati
Évaluation :
5
great customer service very nice staff always helpful
Kathleen Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard Miller
Évaluation :
5
East to find!
Sharyl Kuehnert
Évaluation :
3
Hire people that know how to maintain the equipment loaded my wives car on the trailer went 33 miles had a blowout we had to wait two and a half hours to get it replaced and as for the lady who rented it to me she had the personality of a nat
Joseph Burk
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE FORTUNE
Évaluation :
5
I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should arise
WALTER PHILLIPS
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Expérience générale
Évaluation :
5
Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options. Frank Jones 918-924-0468 Thank You for your reply
Frank Jones
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Expérience générale
Évaluation :
5
Very nice place for storage. And staff was very helpful
Estine Wells
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Davies
|
Expérience générale
Évaluation :
5
Restroom needs repair.
neil macdonald
|
Expérience générale
Évaluation :
5
It was poorly designed.
Dee Glon
|
Expérience générale
Évaluation :
5
We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!
Jennifer & Tom Phillips
|
Expérience générale
Évaluation :
5
Très bien
Steve Ryder
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Lancaster
|
Expérience générale
Évaluation :
5
The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.
Jean Javier
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Expérience générale
Évaluation :
5
Criminals! DON't PAY IN ADVANCE!!! NO REFUNDS!! (read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract". I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer . After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY! BAD BUSINESS !!
Ron Barnett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HAWANDA LONG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael & Kristie Poulson
|
Expérience générale
Évaluation :
5
Had a great experience here- quick, efficient, accommodating. I would use again for future storage needs.
Jennifer Jeans
|
Expérience générale
Évaluation :
5
Please forward my mail that is in my box as of this notice, as per my conversation with your employee this week. Due to the Covid restrictions and no longer having property in Golden Valley, AZ I will not likely be in the area again and certainly not on a long-term basis, unfortunately. Thank you again for your superior service and accessible facility. You are professional while being personable. I never felt like a # but like a person! Blessings in the new year and beyond. If I ever need your services I will be sure to contact you again. Ruth Smith
RUTH SMITH- CZERNIAK
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Expérience générale
Évaluation :
5
No other comments!
Vera Attebury
|
Expérience générale
Évaluation :
5
Different storage unit! Sorry!!!!
Joelle Comeaux
|
Réservation
Évaluation :
5
Very friendly and we rented an extra space and a mailbox!
Jennifer & Tom Phillips
|
Réservation
Évaluation :
5
very friendly and helpful.
Billie Whitaker-Klein
|
Réservation
Évaluation :
5
Great Service
Dean Arndt
|
Réservation
Évaluation :
5
The lady there working what's awesome she was very cooperative and helpful the move-in was really smooth and I'm totally satisfied I recommend your place to anybody
Roy Neff
|
Réservation
Évaluation :
5
Professional, courteous, and clean run facility that's easy to get to right off the hwy. Definitely has made my move to the Golden Valley area a lot less stressful. Thank you!!
Jay LaPointe
|
Réservation
Évaluation :
5
I had to cancel the storage unit reservation so never really interacted much. What I did find was excellent customer service on the phone.
Keith Heitzman
|
Réservation
Évaluation :
4
Staff was always very friendly and professional
MICHELLE VALENTINE
|
Expérience générale
Évaluation :
1
I was with these guys for around 8 months, I never had a late payment one time. Yet that didn't change them from putting locks on my unit 1 or 2 days before my payment was due.
JOE MARTIN
|
Expérience générale
Évaluation :
5
Awesome place! I will definitely use them again if I need another storage unit or to rent a Uhaul! I'm very satisfied with them! 😀
DEANNE CHAPMAN
|
Expérience générale
Évaluation :
3
ok
Privacy Request
|
Premières impressions
Évaluation :
1
too much hassle to cancel order
Privacy Request
|
Premières impressions
Évaluation :
1
difficult to cancel my order
Privacy Request
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.