Évaluations des clients KP Woodwright Ltd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de KP Woodwright Ltd

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caitlin S. le

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Le client n'a pas laissé de commentaire.

Mihai V. le

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othing, buyNothin, I have nothing but praise for the dealer. Sandy at the dealership took customer service to the next level. He made sure he safely and timely set us up with the right equipment despite the last minute request, our lack of knowledge of the equipment, and other issues he manged to iron out gracefully. If ever in Hay River, give these guys a call, ask for Sandy. He uses his cabinetry making margin if error (1mm!!!) to get things done very, very well.

Richard M. le

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Very lovely place. Needs a new printer as her printer/computer is slow!

SEan S. le

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The oil in the Uhaul I rented was several thousand miles overdue to be changed. The way I understand it, your practice is to just let the vehicle be rented and rented and rented until it breaks down. Not acceptable. I had to put 2 litres of oil in it myself as the check engine light came on just an hour and a half into my 1700km move... Shame

Crystal D. le

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Le client n'a pas laissé de commentaire.

Cheryl C. le

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Mr. Wray went over and above to accommodate me with my move. Excellent customer service!

George F. le

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This wasn’t my primary pickup location as my primary location didn’t have the trailer I ordered. I had to travel 950km to pick it up and was happy to receive the extra days to help compensate. Vendor was very friendly and accommodating. Rating would be excellent if moving blankets I ordered would have been available.

Robert R. le

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I had to drive 10 hours return trip to get this trailer because you did not have one for me at the location I rented it at. The compensation for this inconvenience was not enough to cover the fuel needed for the trip let alone the 10 hours out of my life

Robert B. le

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Great service. Had no problem..He went above and beyond showing up asap to meet with me...Would recommend company to anybody.

Dion S. le

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Le client n'a pas laissé de commentaire.

Roger W. le

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Ken Wray was excellent to deal with, informative, organized and northern friendly!

Kevin D. le

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Le client n'a pas laissé de commentaire.

K.P. W. le

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Absolutely fantastic service. I recommend this dealer highly.

PATRICK E. le

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I had booked a month in advance to pick up in Yellowknife but when I called to confirm that a unit would be there for me I was told that there would not be anything in Yellowknife. I had to spend nearly $500.00 to fly to Hay river in order to pick up my truck. This was a very stressful time and I am not happy with uhaul and will use other ways of moving in the future. The Hay River outlet were friendly and did all that they could for me so this is no reflection on them.

Raymond S. le

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The service here was very good! Very very friendly people!

Sophie B. le

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We had such great service at this location. The owner went above and beyond facilitating the return of our u-haul. Really appreciated the service and availability. Strongly recommend.

Irene M. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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Locations were great and product worked wonderfully.. Ken in Hay River was a calm voice and great person to work with as I dealt with "the process." My comments relate more to the process and system for booking a trailer with u-haul. I explained on the 1-800 number I was travelling from Ft Smith NT to Victoria BC and back and needed a trailer for the Victoria back to Ft Smith leg. I would then return the trailer to Hay River the next day a) It was impossible to locate an confirm a trailer on Vancouver Island until 24 hours before pick up. I realize there are coordinating challenges for u-hual on an island but it was not possible for me to start the 3 day trip from the NWT not knowing if there would be a trailer at the other end. This may be a uniquely Vancouver Island issue but after many calls to dealers on the island to try and locate what I needed I was pretty frustrated and still without a solution. b) I ended up booking a trailer in Grande Prairie and asked for a quote. It was given a quote that seemed impossibly low. I asked why so low and it was explained that was "how the system" worked. c) 24 hours before I leave I get an e-mail that there is no trailer in Grande Prairie but there is one in Beaver Lodge. This is not on my route and represents a detour. I recognize that u-haul uses an expanding ring from the point of pick up but knowing my proposed route, as I had informed them when I made my booking, a simple GPS route search would have identified communities along my planned route with u-haul dealers. I called the 1-800 number back and basically had them search communities along my route and picked one up in High Level..No detours required. d) . At the pick up in High Level they explained it was booked for 3 days as a one way. I explained again that I needed it longer and could I pay up front for the days needed. I was informed that for trailers this was how it was done and that I would have to pay for the 3 days and then pay additional charges for every day after that. This seemed silly to me as I had a detailed plan and knew I needed it longer but could not pay up front. e) 3 days into the trip, as i am packing the trailer in BC, I get 2 calls form U-haul asking where the trailer is because its due back. I call the 1-800 number again to explain myself and the operator simply puts the dates into the"system" so I will not receive any more reminders. Apparently this "system" she used is different from the booking system as she could put in my actual dates. The reminders stopped, which made the rest of the trip less stressful. Suggestions - 1) Book for the duration of the planned trip so costs are planned and managed upfront for the customer. If there are additional changes due to unplanned trip changes they can be dealt with at the end. 2) Use both a GPS route planning system and the "closest to" option when booking so that you are responsive to customer's needs and are not redirecting them unnecessari

Ron M. le

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The location owner was fantastic however we were very upset when found out that if we had reserved directly with him we would have only been charged $175.00 plus taxes. Instead we were charged $500.01 with taxes when we reserved on-line to pick up only 500 km away which is ludicrous. Never again using on-line

Lennie H. le

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Le client n'a pas laissé de commentaire.

Terry F. le

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Le client n'a pas laissé de commentaire.

david S. le

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Extremely helpful and kind. Gave me a hand to unhitch trailer and made sure my experience with U-haul went well.

james H. le

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Le client n'a pas laissé de commentaire.

WALTER J. le

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Le client n'a pas laissé de commentaire.

Roy D. le

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Le client n'a pas laissé de commentaire.