Le client n'a pas laissé de commentaire.Tom B.
Customer Reviews for Krum Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Krum, TX 76249
(From 380: exit FM156 Left on Jackson Right on Mitchell)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Casey was such a pleasure to work with and provided exceptional customer service. Actually refreshing... rare these days to find such a dedicated professional, that exhibits pride in their workplace, paid attention to the smallest details to make sure my needs were met, has great manners, and made me feel like I was a valued client.Donna G. | Expérience générale
Le client n'a pas laissé de commentaire.Donna L. | Expérience générale
Le client n'a pas laissé de commentaire.Donna L.
Location was too far from my unloading and down worn county roads. Too more time out of an already tight schedule and then nobody there to assist with furniture pads. Literally down a back country road with nothing nearby. Frustrating as I passed many other closer locations that could have taken the truck. It should not be on the customer to help u-haul better position their fleet by sending you out of your way.Tim B.
Casey and her team operate a first class business. They were very helpful during the stress of moving and helped things go smoothly. Thanks so muchJohn M. | Expérience générale
All was great! I would use them again.Sandra M.
We called Krum storage on short notice and was met with friendly and helpful staff, who accommodated our storage needs. Could not have asked for a better experience.Ann-Sophi C. | Expérience générale
They have decided to continue charging my card for 4 months after moving. Have acknowledged that they screwed up and keep telling me they are waiting on accounting or the owner before giving my money back. Now, they won't answer my calls either. I am disgusted with the incompetence of this property who can't have someone at the office regularly or even answer the phone while robbing people and making excuses. Small claims court my be my only option at this point.MICHAEL P. | Expérience générale
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.Kevin L. | Expérience générale
Excellent experience and wonderful staff!!ANDREW R. | Expérience générale
Le client n'a pas laissé de commentaire.Edgar F.
Kasey was very friendly and attentive to my needs. I would reccomend her u-haul to anyone. not only did we have a space but she took care of us with a trailer for our move. thankyouPaul S. | Expérience générale
Manager was super helpful! UHaul online is horrible...it NEVER works!!!Kelly R.
nothing everything was perfect...Casey was most helpfulPaul S.
This location was great! Super friendly, super helpful. I would highly recommend to anyone in need of U-Haul equipment or supplies.Jordan J.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.Edward R.
Casey was so helpful and kind!Michelle W.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.DOUGLAS G.
Check in and and check out of the rental was made a breeze, thank you!D'Ana S.
Le client n'a pas laissé de commentaire.Sabina R.
Make sure there's gas in the vehicle. Make sure it's clean.Leah S.
No improvement needed. Great experienceMichael S.
Was in the middle of nowhere. Didn't like the after hours drop off. Wish people where able to be there in person.Chelsey N.
Le client n'a pas laissé de commentaire.Wade J.
Le client n'a pas laissé de commentaire.Cody C.
Friendly, professional and efficient.Barbra K.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Bobby T.
If all their customers get the same service as we did, there is nothing that can make things better. Very Satisfied with both locations.Minnie T.
All good there alsoANTHONY F.
Couldn't be better.Stephen B.
Krum Texas location is great! It does need improving. It does need a medal.Billy K.
Le client n'a pas laissé de commentaire.Riley B.
A little off beaten path but still easy enough to get to the location. Very clean location and the staff were very helpful in getting us checked in and on our way in just a matter of minutes. If in the area and don't want to deal with traffic in Denton, TX then I'd definitely recommend heading to Krum, TX which is just a few minutes drive away and visit the Krum Self Storage.Jeffrey S.
I called the 800# when I reached my destination city to inquire about a drop off location and Kyle the rep was a complete failure for the U-Haul brand. Made a 5 minute call (did it last month) take almost an hour. Once we were transferred to the last rep she was very knowledgeable and handled the situation quickly.Randall B.
Le client n'a pas laissé de commentaire.Debra V.
Le client n'a pas laissé de commentaire.Rebecca M.
Not really sure where to parkTagen M.
Service amicalJOZSEF D.
I dropped my trailer off before they opened and they processed it efficiently. This place is well run and efficient.Jadie M.
Friendly, professional customer service!Stephen R.
Awesome experience. Great and personable staffJames F.
Le client n'a pas laissé de commentaire.Jadie M.
Le client n'a pas laissé de commentaire.Steven R.
I ordered 48 moving blankets but they were not in truck when I picked up. I had to send someone back at 9 am to get the movers blankets when store opened. Which delayed my move.Jerald C.
Le client n'a pas laissé de commentaire.W. J. J.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.robert C.
Everything went very well.Kimberly W.
Le client n'a pas laissé de commentaire.Thomas B.
Everything was good .. but when I booked the y-haul the person didn't leasspcr to what I needed at all ! And Thr location to pick up ended up being switched on me last minute! Luckily the guy where I picked it up was nice and knowledgeable !ashley V.
Great to deal withwilliam G.
Le client n'a pas laissé de commentaire.Marissa H.
Le client n'a pas laissé de commentaire.Shelba C.
Le client n'a pas laissé de commentaire.Ken K.
Easy drop off after one phone call to let them know we were coming.Sharon F.
I was charged 8,50 $ refueling charge for no reason. The employee that checked in my truck argued with me for more than 20 minutes. He said I wasn't completely to 7/8 full my pictures show I clearly was. I will be making a phone call to U-Haul requesting my 8,50 $ be refunded. I have pictures I can show and prove I refuled the truck to the proper level. ThanksBranon T.
Le client n'a pas laissé de commentaire.Bonny H.
Site manager Ken was very helpful and answered all questions, facility was clean and organized.NEIL S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL B.
Person was very helpful and very nice.douglas S.
Le client n'a pas laissé de commentaire.Robert M.
I appreciated their friendly customer service oriented approach.GLENN E.
Lori , you and your Husband are a Great Team , I have Rented from U-Haul many times and have had some REALY Bad experiences and wonder why I keep coming back , people like YOU are the reason . Keep up the GREAT work , you make moving a lot easier !James J.
Le client n'a pas laissé de commentaire.DONNA P.
Le client n'a pas laissé de commentaire.PEGGY H.
Le client n'a pas laissé de commentaire.Derek S.
Le client n'a pas laissé de commentaire.Deborah P.
Le client n'a pas laissé de commentaire.Shawn W.
The service at this facility is excellent. All the staff members are extremely friendly and helpful, and they assisted me with both the equipment return and setting up an appropriate storage unit. I'm very thankful I came to this facility.GLENN E.
It is great don't need to do anythingGlenda H.
Needed help loading and unloading and the group she got to help did a fantastic job cutting my time to load and unload in a third. Merci.ROBERT W.
Le client n'a pas laissé de commentaire.Cody C.
Next time have the truck at the location promised and not have me drive from one location to another. And please also have me drop the truck off at the storage location and not have to unload in a storage yall gave me in one location and have to drop the truck off at another location please then still charge me for being 1/16 under fuel after driving an extra 30 miles.Juan G.
Le client n'a pas laissé de commentaire.Bradley G.
Le client n'a pas laissé de commentaire.brandon H.
Le client n'a pas laissé de commentaire.Marcy K.
Le client n'a pas laissé de commentaire.LR H.
Excellent service à la clientèle.DEBORAH R.
Laurie and Travis are caring and knowledgeable. Trust is a huge factor and we trust them with our possessions!Phyllis P.
Keep your word.that usually works.Deral W.
Le client n'a pas laissé de commentaire.Tye F.
Lori, THANK YOU for all your support! Excellent!WAYNE V.
They made us feel so comfortable being there they treat us with kind and respect.saul C.
Le client n'a pas laissé de commentaire.Jennifer K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Jamal S.
Very friendly staff, dependable, informativeTerry D.
Very helpful and nice!Joseph A.
Excellent customer service at this station!!!!KIMBERLY M.
They had the trailer I wanted ready to go, helped me hook it up, and helped me unhook on my return. Great service.Gale S.
Le client n'a pas laissé de commentaire.ED W.
Le client n'a pas laissé de commentaire.LAURIE J.
Le client n'a pas laissé de commentaire.delinda R.
Le client n'a pas laissé de commentaire.Evan K.
Only frustrating part was we initially reserved the truck at the main u-haul facility in Denton on I 35 which was two blocks from our destination. However had to drive 15 miles Krum location for pick up. The Krum site was fine just not very convenient.Lou B.
The people at this storage/uhaul facility go above and beyond to help. They are truly amazing and I will recommend them any chance I get.MACKENZIE L.
The people were very knowledgeable and thorough, checking all of the lights, making sure the brake chain was shorter than the other two chains, etc. VERY good service, good inspection of trailer before and after use,Stephen M.
Le client n'a pas laissé de commentaire.Ripley M.
Le client n'a pas laissé de commentaire.james Y.
Great friendly service.david F.
Out in the boonies, but was greeted nicely.shawn D.
Randy is extremely nice and the facility is very clean and maintained well.DAVID R. | Premières impressions
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