This issue is strictly to do with Uhaul corporate. They called and moved my pick up location and truck size 3 times from the original booking less than 24 hours from the pick up time. They also moved it to a location that didn't have the equipment I ordered with the rental. They also charged me for the equipment the location didn't have. We've used uhaul many times and this was by far the worst experience we've had.
Logan O
Customer Reviews for Kuper Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Have signage of UHaul rental pickup. Myself and other renter picking up a truck at the same time were confused on the location of the keys. In my rental I initially indicated I wanted a furniture dolly, a utility dolly and furniture pads. None of those were available at this location.
KARYN CCalled two days prior for an auto transport, let the employee know we'd be waiting there Saturday morning as soon as they open to pick up, no one was there even 45 mins after the opening time (10am) so we had to reach out to management to get someone over to that location. Huge inconvenience, we were on a time frame and everything was delayed because no one was at work to help us without the reservation we had made.
Linda MHave an office on site.
Chad EThe location was great in that they remained open late for me. They did not have a dolly or moving blankets though and the area where the trailer was stored was very muddy.
Isaac bVery helpful staff.
William EI didn't need any assistance. But, there were no staff on site that I'm aware of.
Steven HMake it more inviting for U-Haul, there was no sign and it felt like I was at an RV camp site rather than a U-Haul place and made me feel like they valued the RV more than the trucks
STEPHEN II don’t blame the place that I picked it up, but three of the tires were replaced leaving one bad tire on that ended up exploding on me halfway through my trip.
matthew mEasy as eating pie.
Scotty WMelissa was fantastic! Great communication, easy to work with, and courteous.
Kelley FNice person
Jonathan SI ordered an appliance dolly and paid for that, I got a truck dolly.
ROBERT LThey did not have the selection of trailers I would have liked, but they did have the exact one that I needed. Handled everything online and by phone. Did not need to go to the office. A quick phone call when I got there had all my questions answered.
Steven CSupposedly open from 8:00 until noon. Arrived around 8:30. No one there. Called two numbers and got recordings that they would get back with me. It's now 22 hours after and I still haven't heard back. Glad I didn't wait. Called U-Haul and they waived the twenty dollar convenience fee for remote drop off.
James pThe drop off is in the middle of an RV park. Kind of confusing. No one to hand the trailer off to, so a little unsure no one was going to take off with it.
KELLY RSuper helpful! Even helped us hook it up when we didn't know what we were doing!
Jessica GI would not recommend this location at all. It was posted that they were open 8-12 Saturday. I turned the truck in on Saturday at 1130 and they were gone. Did not return my call or a knock on the door. I returned on Sunday and again the sign posted 8-12 open. They did not return my knock or my phone calls . On Monday I called them and again no return calls to me were done. Finally received an email from this location on Tuesday 10/17/23. If they plan not to be open those days from hours listed to be open. Poor customer service!
Pass THave someone there to check you in.
Rick WPoorly marked as to where to return equipment, no one available to help
Cynthia CNo one to resive the truck only drop off box
jose sWe couldn't find anyone to help us, so we had to do the drop off through the app. Fortunately we were able to find the key drop box. It's a very confusing location.
Taylor SJust did a drop off
Thaddaisha RThere was no personnel - there were no signs - there was not an office - it was a dirt parking lot and gravel driveway - had to figure out for myself how to check-in the vehicle. Worst experience with any business ever!
David TWet friendly
Mark EEven though I placed my request for rental service in my home town area for pickup of equipment near me- I had to drive 40 miles away to another town to pickup. This was very costly for me both in mileage and time. Because even though I made my reservations several weeks in advance- I wasn't informed of this until the day before my scheduled pick up.
Beverly FMelissa was excellent and informative very friendly and professional. Recommandé
Andrea BExcellent customer service!
Licia BMelissa the lady who checked me in was very nice and knowledgeable regarding the equipment I rented.
Mitchell DBe in the office when people are renting from you. Hell-have an office.
Jeanne EMelissa at Kuper Properties was very nice, helpful and informative. She gave clear directions on where to go to pick up the trailer and the facility was very clean and easy to navigate. She walked me through the entire process to make sure I didn't have any unanswered questions. I will definitely be recommending Uhal at Kuper Properties.
Brianna BIt was complicated and not intuitive where the key drop-off box was located.
Jerry WMelissa was very nice.
Larry CGreat place
Carrie DRien
Victor VAbsolutely the easiest part of our move! Great customer service!
Jillian WThe lady that checked me & the truck in was extremely courteous & helpful.
Randy BWas a strange drop off location. Having to drive thru an RV park to get to drop off area.
Nick BThere is no one to return the truck too. I slowed up before "closing" time but there was no building just a lock box to drop keys off. I attempted to use the after hours return app it didn't work on my phone. I had to send the information to my husband to try the app on his phone. Thankfully it worked, because the extra $20 to have your company return it the next day is just another money grab. I was very disappointed at pick up and delivery. I'm not sure I will use this company again as I have for every move in the past.
Gail DSuper nice and helpful lady at the place, easy to find and get to. Don't change anything!
Bradley FRien
Tommy GI was very pleased with the equipment and pricing. It was a very useful piece of equipment at a fair price for our needs.
Steve BBetter communication with the customer that made reservations. They changed my pick up location 2 times and I wasn't aware of the 2 time that was changed. I'm glad I called. Not very professional. This was my first time to rent from U-Haul. Not a very good experience.
Jesus GExcellent service.
DeEdria MVery "user friendly "- great communication and responsiveness. Highly recommended!!!
Elisabeth S