I ordered an appliance dolly and paid for that, I got a truck dolly.ROBERT L.
Customer Reviews for Kuper Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brooklynn E.
Le client n'a pas laissé de commentaire.Randy K.
Le client n'a pas laissé de commentaire.Lawrence K.
They did not have the selection of trailers I would have liked, but they did have the exact one that I needed. Handled everything online and by phone. Did not need to go to the office. A quick phone call when I got there had all my questions answered.Steven C.
Supposedly open from 8:00 until noon. Arrived around 8:30. No one there. Called two numbers and got recordings that they would get back with me. It's now 22 hours after and I still haven't heard back. Glad I didn't wait. Called U-Haul and they waived the twenty dollar convenience fee for remote drop off.James P.
The drop off is in the middle of an RV park. Kind of confusing. No one to hand the trailer off to, so a little unsure no one was going to take off with it.KELLY R.
Super helpful! Even helped us hook it up when we didn't know what we were doing!Jessica G.
Le client n'a pas laissé de commentaire.JUSTIN S.
Le client n'a pas laissé de commentaire.Bob W.
I would not recommend this location at all. It was posted that they were open 8-12 Saturday. I turned the truck in on Saturday at 1130 and they were gone. Did not return my call or a knock on the door. I returned on Sunday and again the sign posted 8-12 open. They did not return my knock or my phone calls . On Monday I called them and again no return calls to me were done. Finally received an email from this location on Tuesday 10/17/23. If they plan not to be open those days from hours listed to be open. Poor customer service!Pass T.
Have someone there to check you in.Rick W.
Poorly marked as to where to return equipment, no one available to helpCynthia C.
No one to resive the truck only drop off boxjose S.
Le client n'a pas laissé de commentaire.Travis B.
Le client n'a pas laissé de commentaire.Craig M.
We couldn't find anyone to help us, so we had to do the drop off through the app. Fortunately we were able to find the key drop box. It's a very confusing location.Taylor S.
Le client n'a pas laissé de commentaire.Cheryl N.
Le client n'a pas laissé de commentaire.Joshua K.
Le client n'a pas laissé de commentaire.David V.
Just did a drop offThaddaisha R.
Le client n'a pas laissé de commentaire.John Paul B.
Le client n'a pas laissé de commentaire.Tracy A.
Le client n'a pas laissé de commentaire.Shane W.
Le client n'a pas laissé de commentaire.Angela D.
Le client n'a pas laissé de commentaire.Genc F.
There was no personnel - there were no signs - there was not an office - it was a dirt parking lot and gravel driveway - had to figure out for myself how to check-in the vehicle. Worst experience with any business ever!David T.
Le client n'a pas laissé de commentaire.Talisha L.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.TINA M.
Le client n'a pas laissé de commentaire.Monica G.
Wet friendlyMark E.
Le client n'a pas laissé de commentaire.Colton S.
Even though I placed my request for rental service in my home town area for pickup of equipment near me- I had to drive 40 miles away to another town to pickup. This was very costly for me both in mileage and time. Because even though I made my reservations several weeks in advance- I wasn't informed of this until the day before my scheduled pick up.Beverly F.
Le client n'a pas laissé de commentaire.Bernadette Z.
Melissa was excellent and informative very friendly and professional. RecommandéAndrea B.
Le client n'a pas laissé de commentaire.robin D.
Excellent customer service!Licia B.
Le client n'a pas laissé de commentaire.Richard C.
Melissa the lady who checked me in was very nice and knowledgeable regarding the equipment I rented.Mitchell D.
Be in the office when people are renting from you. Hell-have an office.Jeanne E.
Melissa at Kuper Properties was very nice, helpful and informative. She gave clear directions on where to go to pick up the trailer and the facility was very clean and easy to navigate. She walked me through the entire process to make sure I didn't have any unanswered questions. I will definitely be recommending Uhal at Kuper Properties.Brianna B.
Le client n'a pas laissé de commentaire.TAMMY H.
Le client n'a pas laissé de commentaire.Greg K.
It was complicated and not intuitive where the key drop-off box was located.Jerry W.
Le client n'a pas laissé de commentaire.Barbara M.
Melissa was very nice.Larry C.
Great placeCarrie D.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.Edward B.
Absolutely the easiest part of our move! Great customer service!Jillian W.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Richard M.
The lady that checked me & the truck in was extremely courteous & helpful.Randy B.
Was a strange drop off location. Having to drive thru an RV park to get to drop off area.Nick B.
Le client n'a pas laissé de commentaire.Ted M.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Edward W.
There is no one to return the truck too. I slowed up before â€œclosingâ€ time but there was no building just a lock box to drop keys off. I attempted to use the after hours return app it didn't work on my phone. I had to send the information to my husband to try the app on his phone. Thankfully it worked, because the extra $20 to have your company return it the next day is just another money grab. I was very disappointed at pick up and delivery. I'm not sure I will use this company again as I have for every move in the past.Gail D.
Super nice and helpful lady at the place, easy to find and get to. Don't change anything!Bradley F.
Le client n'a pas laissé de commentaire.Bob A.
Le client n'a pas laissé de commentaire.Leslie E.
Le client n'a pas laissé de commentaire.Joe M.
Le client n'a pas laissé de commentaire.Susan W.
I was very pleased with the equipment and pricing. It was a very useful piece of equipment at a fair price for our needs.Steve B.
Le client n'a pas laissé de commentaire.duane D.
Better communication with the customer that made reservations. They changed my pick up location 2 times and I wasn't aware of the 2 time that was changed. I'm glad I called. Not very professional. This was my first time to rent from U-Haul. Not a very good experience.Jesus G.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Joyce S.
Le client n'a pas laissé de commentaire.Ruth A.
Excellent service.DeEdria M.
Very â€œuser friendly â€œ- great communication and responsiveness. Highly recommended!!!Elisabeth S.
System slow to check me in, had reboot several timesLonnie C.
I dropped off after hoursShonda R.
The service was way above and beyond the expected.Paul D.
The pickup site was at an RV campground, and the office was not clearly marked. The office person was not on-site, but could be reached by phone. She was pleasant, however. The truck had some minor damage on all four sides, that were not marked or noted, but I noted them and filed a dispute photo on each occurrence at checkout. The truck functioned well, except you had to slam the driver's door to get it to close and seal. Overall, it was average.Michael M.
The pick up location was good. Nothing was her fault. She was very nice, and tried to help us.stanley S.
Kuper Properties are unethical. My home is 13 miles from Kuper Properties. I drove 14 miles to my home due to a stop at my storage unit on Bowie Drive in Weatherford. Then 13 miles back to Kuper properties 5 hours later. Total miles on my Life360 was 27 miles. Kuper charged me for 92 miles. I called and spoke to Melissa about the mistake and she contacted her manager. They sent the bogus charge through and never reached out to me. AVOID THIS PLACE!Martin R Nelson M.
Le client n'a pas laissé de commentaire.Kristi W.
Le client n'a pas laissé de commentaire.Athena H.
Le client n'a pas laissé de commentaire.ROBERT G.
Called and dropped off and was easy returnClinton K.
It works out ok.Larry W.
Melissa was great to deal with will definitely be using this Location againSamuel S.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.denise J.
Air conditioning went in and out. Check engine light came on a mile down the road. It was an older truck.Daniel H.
Good signage to lot but the drop box was away from lot, no personnel available. Had a small sign to call a number for help, call and they were helpful but then had to call and leave several times to get a return invoice for a rental trailer. Would've been much easier if someone was there for checking in equipment rentals instead of dropping off at 10am with no around.Aaron S.
Le client n'a pas laissé de commentaire.karl S.
Le client n'a pas laissé de commentaire.Gina S.
Le client n'a pas laissé de commentaire.Mike S.
Michelle was very attentive and helpful.Dennis B.
Le client n'a pas laissé de commentaire.Cara R.