Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)

Évaluation :

5

With thanks...easy to drop off

Évaluation :

4

Unfortunately I have been charged for an additional 12 litres of gas after filling the tank at their pumps myself. Very disappointed in being ripped off!!!

Évaluation :

4

Easy drop off

Évaluation :

3

I took the Van from the Lindsay uhaul service. The driver seat and the passenger seat also even the trunk was also having quite a lot fur which was full of dog fur. It is absolutely not acceptable because as Im moving to a new place and I needed it to be cleaned. If you send me a mail i will show you the picture too.

Évaluation :

3

Your staff berated me for not backing the truck in where there was no room. Stated, he was going to move another truck to make room. We had already returned the keys. Overcharged for use of last truck. Your staff changed my reservation without my permission requiring me to waste my time calling to reverse those changes. Overall unhappy. With not use again.

Évaluation :

5

Always available always fast always friendly.

Évaluation :

5

TJ is always a pleasure to deal with

Évaluation :

5

The trucks horn did not work, however the owner TJ did everything to ensure we received a truck from another location close by. We were very pleased with the extra effort made on our behalf.

Évaluation :

2

This is the second or third time I've arrived at this location with a reservation where no staff or attendant is on site. They are often late, which makes me late.

Évaluation :

1

Unable to drop off trailer because clerk was away doing a "store errand". "If you would like to wait 20 minutes she should be back. Complete the return on line." Unfortunately we just concluded a 22 hour trip and our internet not available. We called ahead to confirm drop off.

Évaluation :

3

I could not see out the side windows and the mirrors. I had to stop to clean them

Évaluation :

4

Received vehicle dirty inside and out. Cargo area was dirty and construction screws all over in the back.

Évaluation :

3

Qr code to app return didn't work. Trailer wouldn't unhook easily. No jack on trailer.

Évaluation :

1

They overcharged me, and refused to give the deposit back after I paid for the extra kilometres, they said the 125 went towards the kilometres, when in the receipt, it did not. Very upset.

Évaluation :

3

Correct your bill process,

Évaluation :

5

Nothing, every thing was great and I will say Your trailers tow very well. At the end of Feb I need to rent a car dolly but was told hard to locate

Évaluation :

3

I have rented a truck twice in the last month. Both times were using the mobile app and both times it didn't work. Thankfully the store clerk was very helpful and assisted me with the rental.

Évaluation :

5

The ladies on site were very courteous and thorough. Thank you for being so helpful. The Budd Family

Évaluation :

5

We will use you again everything went Great

Évaluation :

2

When we booked Uhaul for a month at the time the condition of Uhaul was dirty and uncleaned, so the kwick stop esso told that whenever you submit give us as it is! Though when we submitted we still cleaned and washed it, still they charged us the cleaning fee! This is unacceptable!!!

Évaluation :

5

Back gate on trailer seemed bent And tire was low on air on rear axle

Évaluation :

5

I stored my belongs for my house while I was adding on an addition to my house. Being that I was able to store my belongings close to home in Port Rowan was amazing. I was able to check on my items whenever I wanted to and the storage yard was always clean and kept safe during the winter months with the ice and snow. I would definitely recommend Port Rowan Mini Storage to anyone that has extra belongings and doesn't know where to put it. Everytime I had to get in contact with the owners. They always picked up and made sure I was taken care of. I would definitely use them again in the future.

Évaluation :

2

Van was dirty inside. A simple 4 min wipe down would of done it, but it appeared to not even been touched in the last couple of rentals. Sand on the floor and hair on the passenger seat. Worst part was when I checked in and out, the attendant went from me to gas station patrons back and forth and once served 3 people in a row while I stood there in the middle of my sign in. On the funny side, they asked me if it was clean when I returned it. I smiled and said "yes", because I wiped it down myself when I got out of there.

Évaluation :

1

Poor customer service. Demanding, uncommunicative, not helpful. We had to put on our own trailer and move others for other people because their staff couldn't. Gave us an extra day as they demanded we come pick up the trailer early, then we had to wait over 15 min for service to pick up the trailer. Wouldn't use them again

Évaluation :

5

Friendly kind and professional staff. The daunting experience of moving was made simpler and easier by TJ and his staff. The truck i rented was clean, as was the equipment I used. I've rented before and I will rent from TJ and his location.

Évaluation :

5

Wonderful staff to deal with, very courteous and professional.

Évaluation :

1

Store represtitives had absolutely no clue what they were doing. Waited outside for over an hour for inspection before I could leave, had to go inside to get a repentance who had absolutely no clue on the hook up. Terribly disappointing

Évaluation :

5

TJ was phenomenal. After my reservation was changed from $191 to $450 without my knowledge until my credit card charged, resulting in an invoice 3x the amount I was expecting, TJ at Esso went above and beyond to rectify the situation for me.

Évaluation :

5

All good staff extremely friendly

Évaluation :

5

S.O.

Évaluation :

5

Got nothing...lol!

Évaluation :

5

Great service ! Clean new van ! Thank you !

Évaluation :

5

Quicker check in.

Évaluation :

5

Great service. Knowledgeable and helpful. I use this location as I've always been happy a day equipment is in order. I have used car trailers and smaller bike atv trailers as it saves mine from the winter months. Ty agian

Évaluation :

2

Making me have to pay to pick truck up in Lindsay after booking it in Dunsford then Billing me the mileage when I should not of had to pay that. The wonderful extra $99 rental fee no one said anything about. Changing the pick up time from 5 to 3. Then when I went in early on my lunch trying to charge me 2 days. Thanks U-Haul you say you make thing easier but you really really make it more costly.

Évaluation :

3

I didn't have a lot of interaction with the location as I used the app. The app is an interesting idea. It takes to long. That's my only bad thing to say. Truck was great no issues.

Évaluation :

5

The manager was very helpful

Évaluation :

1

I have already complained

Évaluation :

5

Customer service at this location was great. Very pleased with my experience.

Évaluation :

5

Make the app easier to see the next steps button, I found it hard to navigate at first.

Évaluation :

5

I need one next tuesday, please.20 feet one or what ever you have

Évaluation :

5

Trailer was in great shape. I was late for.my pickup, but told not to worry just come as soon as possible. Was assisted with the hookup and on my way within minutes. Jeet was great. Return was easy as well. Staff at this location we Awesome

Évaluation :

5

The CC lady at the desk was efficient and professional.

Évaluation :

3

A lot of this we’re missing and essential broken and I had to switch U-Haul because of it, to another U-Haul that had similar issues.

Évaluation :

5

Mileage cost is very high.

Évaluation :

1

Have vehicle read for pickup at agreed time Check the bill for accuracy before charging so that client doesn't feel screwed over and having to request refund of overcharge

Évaluation :

5

Always have and always will use TJ

Évaluation :

4

Very friendly