Le client n'a pas laissé de commentaire.
Stanley P.
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck was clean and ready to go. The service to get it was excellent. First time renting a uhaul and finding it is so simple, I would not hesitate to do it again
Adam C.Just improve the “in person†hours of service for pick up.
Mark D.Great experience over all, the team was very accomodating.
CORY B.Nothing to improve. TJ was hands down absolutely amazing from start to finish. Was a huge help. He even offered and sent help to unload the truck. I rented the truck on Friday and was rushed to the hospital. TJ came to my house to see how I was feeling and to see how the unloading was coming along.TJ went over and beyond. I highly recommend people to deal with TJ at that location. Kudos TJ. Keep up the amazing work and thank you again for everything
Mike M.Staff were great, quick and painless transaction
Stacey H.Very personable staff, willing to help
DAVIDG L.The one that runs this is amazing always gets you ready greets you and makes sure you are already to go when ready.
Jesse F.Very easy
Ian P.Very helpful and accommodating.
dustin E.No comment
THOMAS J.Improve waiting time. Train more people on U-haul counter. Its not fair to wait for the representative for 45 minutes.
Hardeep S.Great staff! Keval was amazing.
tejas S.TJ was amazing! Really help me out.
David P.Hadn't realized till moving day there is more then one u haul in my little town. While I had changed the pickup time a couple of times the week prior....message was lost/not acted upon. suggestion: the online search did not indicate there was more than one location. So here I was talking to location A....and the rental turned out to be location B. Found this out on moving day. Worse yet...phone either not answered or voicemail at 9,3am! Would that make you happy? Hopefully...I won't be moving again for a while.
mike L.great service
Bryan M.TJ was amazing. Helpful, kind, courteous and professional.
STEPHAN T.it was all good would rent again
Daniel B.Reservation was for 12pm. Arrived at 12pm, u-haul rep wasn't there, in fact he was 15 minutes late for work.
steven G.Everything was available and on time. Personnel amical.
JANET M.I realize September is one of the busiest times for uhaul, however, our reservation was made well in advance of our date. Reservation made for 9am and confirmed. Help was hired to make move quicker. At 9am I showed up and was told an email or text had been sent delaying pickup to 11 am. No such email or text was ever received. I was to be called as soon as rental was returned. No call was received. I attended at noon and truck was sitting in lot. Our help sat for 3 hrs waiting a rental truck that was over three hours delayed. I know uhaul has no trouble renting due to demand. But it should not be an acceptable practice to have people following your booking policy months in advance only to have last mi use expenses incurred due to lack of consideration for your customers time and money. Reason I would recommend uhaul to a friend, it is the only game in town..
tyna N.When I had booked the truck months ago I had booked the truck for 2 days. Two days before I picked it up, UHaul changed my pickup location to be 45 minutes in the opposite direction of where I was moving to, which was fine but I think it also switched my drop-off time to 8am on the following day rather than the end of the day. I got an angry call from this location stating that I was late, berating me as if I had stolen the truck. Totally unprofessional. I brought back the truck ASAP because I felt bad for the family that was waiting for it, but the owner of the location that called me was probably the least professional person I've ever had the pleasure of dealing with.
Justin F.The location was closed when we dropped off the truck, so we left the keys with the attendant at the gas station where the UHaul office was located.
Ian H.Everything went well.
Michael A.Owner cranky we were 25 minutes late picking up. Was morning so wasn't keeping him overtime. I work customer service in past. Repeatedly being passive aggressive does not get return customers.
Brian G.The owner went above and beyond to make my 1st time renting a trailer. Super service!
Dmitri R.Trailer had problems with the ratchets for the tire straps
Rob L.Your mobile check in is a joke glitchy slow unresponsive. Also I shouldn't have to take a bunch of pictures and watch a video when checking in. That could have all be done when reserving the truck.
Derek K.Busy location with insufficient staff. Equipment was old and well used
Peter N.have more pick up trucks and small cars
Imad N.Keep as is, the process works well.
Christoph B.I booked a 15 foot truck and was notified the day before pick up it wasn't available and I could only get a 10 foot truck. Very frustrating as 10 ft was way too small. However the rental dealer did his best to make it workable. He provided great customer service in a not so good situation.
Janet R.Excellent! I have used Uhaul many times and this was one of the easiest and best experiences I have had. Merci.
Sherry M.Excellent customer service. Very happy.
bethany S.Made arrangements for an early pick up and through the app service - the process failed - no key and now on site to assist to correct the process and deliver a key. I made the arranges with the rep on-site several weeks prior - completed all items on the app and yet it failed - very disappointing and caused delays on our move
Mike W.It was my first time using a utility trailer, and the guys at the Lindsay location at Esso were great. They were very helpful and made it a pleasant experience. Would rent from them again.
Joyce H.Staff was friendly and helpful.., in particular the gentleman who seemed to be working in the yard.
john L.Excellent service à la clientèle
Stephen B.The young lady that was at the U-Haul desk that day was VERY slow!!! I stood in line for 50 minutes before being served. She only processd three people ahead of me in that time.
Rob A.This was a good no problem experience my second time here recommend to anybody WELL DONE
Bruce C.I was charged for mileage after I was told it was included, I would appreciate a call from management
Don K.Other than the poor communication after the drop-off this location seems to have clean and maintained vehicles.
Christoph B.One of the staff members was rude to the point that another customer said "why are you being so rude" I think this location has issues with both sexism and racism.
Taylor B.It would be great to have a variety of rentals at each location. I rented a cargo van, the closest U-haul to me is Fenelon Falls but I had to drive to Lindsay to get a van. I was compensated for having to go to a farther location. It isn't so much the cost but the extra TIME it takes to retrieve the rental & then to my planned destinations which were closer to Fenelon Falls. Maybe have an employee drop the rental off at the desired location.
Lori T.great customer service, looked after ally needs @!!
Jack B.Owner phoned and pressured me for a pickup time outside my booking When I arrived he wasn't there. Employee (woman) behind the counter was openly rude and condescending. Guy who hooked up the trailer didn't know what he was doing and failed to hook up the emergency brake cable. Bunch of dangerous asshole clowns
James adam T.Awesome
Mark B.The U-Haul person was late getting to work therefore the gentleman who runs the Esso gas station where the U-Haul office is located called his Manager who assisted me over the phone so that was very helpful. When I returned the vehicle on Sunday evening the mobile app did not work as it said it did not recognize my location. I was at the same location where I picked up the vehicle so that was concerning. The lady in the Esso helped me return the truck key.
Jill L.Great service clean equipment and functional.
Daoud R.No key was provided for the lock on the back door so had to park the truck against a wall for the night.
Margaret E.I was charged - in total $54.37. When I got credit card statement it was almost doubled , no explanation of why. This company is becoming a rip off . Would like to know why the extra charge , truck was back clean and full of fuel
John V.We were told we could pick up vehicle at 8:00 am, but when went there at that time she said they don't open until 10:00 am. We lost 2 hours
Kim M.Better sign outside of premises to have better visual of Uhaul services
Juan P V.Scheduled a pick up for 8:30 but no truck was available. Had to wait for the office to open at 10. Gas gauge was off by $30. Please remember to take a pic of gas and odometer reading!! Very sketchy
Travis M.Driving on the 401 , it started raining and the driver side wiper arm came loose and wouldn't wipe water away. Took an extra hour out of my trip to find a hardware store to buy a wrench to repair . Passenger side wiper blade was only half operational. Generally pleased with the service at this location , friendly courteous and attentive.
Brent W.I was a bit confused about after hours drop off of a trailer. All my questions were answered by the staff when I brought it back the following day so I know for next time! We will definitely be back to rent again, thank you!
Jennifer Anne Y.The truck leaked badly, had a hockey card collection from the early 80's get soaked as well as a box of pictures. Not the locations fault, I had reserved a 26' truck, but was told the night before that I could only have a 20'. My stuff did not fit so was forced to rent a second truck and pay twice the money. From past experience, this is the U-Haul way of business, so very disappointed again.
Jamie W.