Reservation was for 12pm. Arrived at 12pm, u-haul rep wasn't there, in fact he was 15 minutes late for work.
steven G.
Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lindsay, ON K9V6C3
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- 4,0 - Cote moyenne des clients
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Everything was available and on time. Friendly staff.
JANET M.I realize September is one of the busiest times for uhaul, however, our reservation was made well in advance of our date. Reservation made for 9am and confirmed. Help was hired to make move quicker. At 9am I showed up and was told an email or text had been sent delaying pickup to 11 am. No such email or text was ever received. I was to be called as soon as rental was returned. No call was received. I attended at noon and truck was sitting in lot. Our help sat for 3 hrs waiting a rental truck that was over three hours delayed. I know uhaul has no trouble renting due to demand. But it should not be an acceptable practice to have people following your booking policy months in advance only to have last mi use expenses incurred due to lack of consideration for your customers time and money. Reason I would recommend uhaul to a friend, it is the only game in town..
tyna N.When I had booked the truck months ago I had booked the truck for 2 days. Two days before I picked it up, UHaul changed my pickup location to be 45 minutes in the opposite direction of where I was moving to, which was fine but I think it also switched my drop-off time to 8am on the following day rather than the end of the day. I got an angry call from this location stating that I was late, berating me as if I had stolen the truck. Totally unprofessional. I brought back the truck ASAP because I felt bad for the family that was waiting for it, but the owner of the location that called me was probably the least professional person I've ever had the pleasure of dealing with.
Justin F.The location was closed when we dropped off the truck, so we left the keys with the attendant at the gas station where the UHaul office was located.
Ian H.