Le client n'a pas laissé de commentaire.
Curtis M
Customer Reviews for LWM
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Charged more than expected
Steven HKey was not in locker, it was still in drop box. Thank goodness the staff was still there at the location so it could be retrieved. Overall it took over 30 minutes to obtain the rental.
Tara Lthe owner of the shop made sure everything was taken care of. made everything easy as possible
darren rDoor to truck did not open. Had to pick up another at a different location
Jeff CGood site
edward aVery user friendly. LWM was great to work with during the entire process. Merci.
Tracey TI was originally supposed to drop the trailer off at 501 24th Ave NW however the owner/operator was nowhere to be found all weekend and was not answering the phone or returning phone calls. I was stuck with a loaded trailer for two extra days because of this and now U Haul is attempting to charge ME for MY inconvenience. Not happy at all!
Dylan Fmy first time towing a car. it worked great
David MThe manager at this store went above and beyond to help me! Very professional and has a huge heart!
Tim KJaime the manager of the store went above and beyond to help my situation! I desperately needed to add a 12' trailer at the last minute to get all of our items in. He made everything happen immediately and also helped me load some of our stuff in the trailer on his off time. I applaud his professionalism and his heart!
Tim KVery friendly and helpful.
David SThe scheduled drop off point American Storage was a dump. They did not have any room to turn in, turn around, or signage directing you where to go. They did not open till 9 AM. Would never go there to rent or return anything. I left and found LWM just 1 block away and they helped me.
VAN MVery nice people, professional.
Kris EEverything went well
paula mEmployee who explained rental agreement was very friendly and knowledgeable. Great service!
Joanne MThe owner was brusque and dismissing. He was condescending and doubted I was scheduled to drop the truck off at his location until I showed him the website, then he scoffed and walked away. He carefully inspected the inside of the truck, which I had swept out, looking for I don't know what. He asked if I had my contract but didn't explain that he needed it to check the fuel level and then charged me almost $50 even after I replaced the fuel I had used based on the truck getting 10 mpg as posted on the website. I was given no receipt nor thanked for my business. The overall rental experience was horrible apart from the few minutes with the manager at the pick-up location. The initial reservation was poorly handled and required two cancellations and several lost work hours. Customer service agent Debra from Brooklyn was the only helpful person who ensured I had a truck more than 12 hours later than scheduled despite talking to several other agents. I hope you will find the recordings as I was told the calls were recorded. The upside that my house has been moved does not mitigate the experience as miserable and a poor reflection on this company.
DEBRA SThe signage was hard to see when I was using my GPS. Didn't know where we were going until after we passed the entrance, and then we had to find somewhere to turn around the truck. Staff were in back and did not seem to want to be bothered with us dropping off the truck. I'll check other u-haul locations first if I need to rent another truck.
michael dJamie was very helpful & made it a good experience.
janis nThe uhaul was not swept out. Guy was very friendly and pleasant. I was told over phone when I ordered the uhaul what the total price would be (I even asked to verify that it included all fees and everything) but then when I went to location to pick it up the cost was over $100 more than what I was told over the phone. That was not a nice surprise. But I think that was an issue on the end of the person I talked to over phone and not the pick up location.
jill bEverything went well!
william nMy experience was very good there at LWM.
bill pThe staff on site was friendly and helpful, but my card was charged multiple times, which resulted in the card being declined. I was able to make the purchase using another card, but due to the extra pending charges, I have been left with no money at all for extra moving costs or costs of living for several days. My move was rather sudden, requiring a very tight budget. While I do not believe that this was intentional at all, it has significantly inconvenienced me, as I am now alone in a city hours away from anyone I know, and have no money at all.
Tory NThere isn't much to do at this location. The employees helped me hook up the trailer and in hook when I returned it. They were helpful and courteous
CRIS CFirst off the management was rude and no help. I never got my call for the scheduling of pickup till late that night before. I was told I would have a 20 foot. Get to the location and the manager is on the phone non stop. Makes it hard to talk to. I end up with a 26 foot truck wasn't happy. Now I spent more in gas and I also didn't want the over priced insurance and I ended up with it. Want told I was getting it.
Cassidy CGuys were friendly and professional
alvie cBetter computer. Even with reservation, it took 3 trips and 1 hour to get equipment rented while $75/hour movers waited. Had trouble unloading car from transport because trailer was bent. No dash lights.
CHERYLE PEverything about this rental experience was great - the location, helpfulness of the store owner, condition of the rental van, all was very pleasant.
Jeffrey WI appreciate how quickly the check out and drop off processes were!!!
Scott MI was not shown the truck was given the keys to go retrieve it along with paperwork. The gas gauge showed 3/4 not 7/8 like the paperwork said. The owner was busy with another customer. And I was pressed with moving. We went 10 miles round trip. I put gas in and it showed 7/8 where it should have been in the first place! I have the bank showing the shell gas station down the street. I should not be charged for 7,7 in gas that was never in there the first place. If the owner would have walked with me around the truck and showed me the proper milage and gas, I would not have to write this bad review. When I went online I reserved the $19,95 a day truck at this location. Received a print out. When I got there he put me in a bigger truck didn't tell me. Didn't go over any paper work or nothing. Just gave me a key and that was it. I should receive a refund for gas that was never put in the first place.
CASIE LNothing to offer as this location was great place to deal with
Michael JUhaul is a side business for them. Had to wait 20 minutes before they would check me out due to customers for their other business. They took my credit card and drivers license even though I performed express check out. I question my information remaining secure if they are using a person laptop to enter my info to your website.
Israel M