The specific trailer we rented was in the weeds in the back lot while others were displayed in the parking lot. When you know it's rented, it would be nice to have it brought out from the weeds first.
TAMMY A
Customer Reviews for Ladysmith Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer wasn't checked prior and the straps were cranked down in behind the ratchet and it took over 2 hours to break the straps loose, I wasn't able to meet my time requirement at that point and returned the trailer. I was thoroughly disappointed in what happened today amd not being able to use the trailer because it wasn't checked over properly when it came back in.
Angela FStaff was quick, knowledgeable, and made the process easy.
Ken RFirst of all, we set a reservation for 10 am and didn't get help from a person till after 10:30. We were standing at the desk for 30 mins waiting. Everything during the moving process went fine. When we were returning the truck we were also waiting for several mins for an employee to come help us.
Parker MInside the truck was dirty
WILLIAM WThis was a new UHaul location. They had never rented a unit before. The person that handled the transaction, was trained but had not actually done one. She apologized and did her best. I recognized she was stressed and it took a long time. But I appreciated her willingness to try. I would not rate UHaul well but I would rate the customer service at the Ladysmith, WI. Very High.
Bill Y