Shad, the customer service representative was very friendly and efficient.
Mark M
Customer Reviews for Laguna Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Shad helpful and courteous van in good condition
ERIC GNothing you guys have been great.
DIANA TAll well managed guys were really polite and super helpful .Absolutely no improvements necessary.Well done great experience thank you
Deborah FPlease make sure the truck has no false indicator. My truck has low pressure indictor on Left Rear tire. Luckily, I didn't go anywhere far away.
Tuan NGreat experience!
Lisa GNothing at this time, Thanks
cleland rAAA+++ Thanks 🙏
Steve NGreat staff!!
Julio SThe customer services ce was excellent. 😊
Cheryl GEvery thing was good
Hossein EHave the truck at the right location. Be transparent about milage and stop being weird
jamal bPleasent people to deal with and great equipment too! Merci
Sydiny SI recommend this location very clean and professional. I do not recommend COSTA mesa Newport blvd location and the manager (Andrew)who is a jerk. Thx
PARISA RA beautiful lady who helped me she was amazing and very friendly and helpful
souzan zFriendly and efficient staff. Trucks are kept clean. I think they are great.
STEVEN MThe staff was articulate, knew the business and very affective ! Very comforting in a stressful time of moving ! Thanks
Mark HThe associate at the counter was awesome!
Denis SAbsolutely nothing! Lisa and Shad were very helpful and professional. The best!!!'
Debra KLisa was an excellent help ! What a nice lady
lorena cN/a
Bradley SEntire process was seamless. Office personnel was cordial and welcoming upon arrival. Van was a newer van and in great condition. When I dropped vehicle off, same personnel was present and welcoming again. Receipt was emailed to me within minutes of dropping off van. Great moving experience!
Bob SVery nice customer service person. Very accommodating.
christopher sKeep up the good work you are doing great. 😁
GABRIEL LExcellent customer service. Very professional and friendly. I can't say enough nice things about the customer service I've received from the Men and Women who work at Laguna Self Storage. Merci!
TODD GThe staff was SO NICE and I highly recommend
Paige MThey need a traffic light for big truck rental customers to enter and exit. This exit is incredibly dangerous.
Jennifer AGreat experience! They accommodated my need to move my rental time and were so nice and helpful especially the 2 girls in the office.Will def recommend.
Cari PThe Laguna Self Storage staff was extremely professional and efficient. And they had a sense of humor. Especially when the UHaul website insisted on me providing two personal references to rent … a handtruck. . It was only their appreciation of the absurd that kept me from being annoyed at that.
Catherine WLisa and V were awesome and helpful 👍
Cody JGreat service Thankyou!
Carol cCustomer service & staff was excellent. Van was ready and everything worked normally. Great experience.
Joe BPersonal touch, very helpful and perfect location for my needs at least 12 times a year
Robert LAweful!!! Stay away , once they get your money they don't answer your calls, and don't call back. they gave me the wrong truck! a SMALLER truck an I didn't catch it until Sunday when we finished loading an couldn't fit everything, like we did when we moved here (we're military and move often) . They closed Sunday an Monday for the holiday so I was SOL!! I had to use what I had an didn't have enough room now we have to make another 6HR trip!!! Taking extra days for loading an rest!! So much trouble they have caused!! And they are still not getting back to me!! This happened Friday Beware!! They will cost you money time an a lot of stress
holly jAmazing ladies working the front desk.
chris whelp over work and just receive that just can in and was all clean
allen kThe gals in customer service were absolutely fantastic! Workers were repairing the parking area on a Saturday morning and they kept composure in the midst of chaos. Friendly and apologetic, they made a crazy situation tolerable and almost laughable. Any company would be lucky to have them.
Bob DThe “engine oil maintenance” light was on when I picked it up.
JUDY JAlways the best service. No improvement necessary.
MARCI RThe truck had very little gas and had only 38 miles left in the tank. It is really poor customer service to rent a truck with very little gas. The right mirror didn't work and you could not adjust it. They were really slow. It used to be a lot better run in the past.
Bettina REverything went so smoothly & Lisa was great! Don't know if anything that needs improvement
Carole HI have nothing to change. The girls were very nice and accommodating. I had to rent a U-Haul cargo van last minute and they came through for me right before they closed. I forgot to rent the dolly and I had to go back and get it two minutes before closing and they waited for me. They had the dolly outside Ready to go. They were very sweet and accommodating and I would definitely recommend this location.
Denise EGet a U-Haul key drop box. Otherwise make it more obvious where it is, because it most certainly is not. Make space for night drop offs. It was a pain to reverse park the 15 footer in such a tight spot.
ALEXANDER KUhaul scheduling got my truck where it was convenient. All the different people have been so courteous. Thanks to all.
Kathy SLisa was amazing! Made me feel comfortable and assured me I could drive the 15ft truck, and I did with no issues!
Lauran CExcellent Service and Value for Price. Keep up the good work!!
Mangesh PEverything worked out great. The representative, Fatima, was most helpful and courteous, much appreciated.
Patrick SLisa and her assistant are wonderful and give a personal experience to their customers with care. Great location for our needs
ROBERT OWas not opened when I dropped it off
Nikki DThe UHaul App was a joke. It didn't work on my iPhone. I had to call and get an operator to manually check out the truck for me. The truck number on my reservation was not there. The check in was similarly a problem. The App is terrible. The left front light on the truck is not working.
Allan SI filled the tank with fuel and actually gave Uhaul 1/4 tank more gas than what I needed to. Then, you charged me $84 for fuel. I have been trying for 1 week to have this fuel charge removed with a simple reply "our regional manager has been busy. We will get back to you" This certainly appears that it is simply UHaul's policy to charge every customer for fuel whether deserved or not and then conveniently ignore them. If I don't hear in the next 24 hours, I have no choice but to report a fraudulent charge to my credit card and have the full cost of the rental removed. I have all receipts, which I have already shared with UHaul. Apologies of aggressive tone but I am not paying twice for fuel and I will be sure that my friends are warned not to fall prey.
Andrew HLisa has an amazing pro customer attitude. Her sincerity and care for what we needed and how she could help us was very real. We will be using and recommending your Laguna Canyon location and Lisa. She's a fast promote.
Dan OQuick and painless.. I had reserved through them but then was switched to Lake Forest by your system… the Laguna Beach location which is much closer to my 2 rentals (old and new) had plenty of trucks available and were willing to accommodate me quickly so very grateful and saved on mileage
ELIZABETH TThe front door was locked and the office around the side, but there was no sign. It was also easy to pass on the street. But, these aren't the right questions to be asking. The whole process of pick-up and drop off--neither at a location that I had selected was very very inconvenient over an already stressful event. The customer service people at both locations were great and did their best, but the Uhaul process does not have the customer in mind.
Joylyn S