Vehicle was empty with open fuel cap when received, HOWEVER Customer Representative was excellent in responding to my concerns. 10/10 for efficient and effective follow-up and resolution. Equipment was a bit old (over 100k miles) but everything worked as expected. I paid what I expected and the whole collection and return was seamless using the mobile APP.
Michael T
Customer Reviews for Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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THese guys are always good.
WILLIAM MThe turn in process is redundant and tedious. Not having the ability to turn it it when being in person is absolutely insane. I hated every part of the turn in process. After a long day of moving the last thing I want to do is have to deal with an app when I'm already in person.
Chris MTruck requires some mechanical work. Ordered a dolly and not available… u haul should not offer as an option if the item is not available and do maintenance checks in vehicles.
Paula ETHe truck was dirty. The floor mats had a lot of dirt. THe electronic experience was terrible. THe staff trying to check me out were good, but we struggled. I rent a lot of U-Hual trucks. It usually goes well. Self Checkout never works for me, but the reservation system usually works for me.
WILLIAM MThe woman was very nice and helpful. The back of the truck, however, was very dirty; appeared that drywall was hauled in it and wasn't at all cleaned. Other than that, the truck worked well. Merci.
Jonathan MPricing is worthless. Website said $60 and I ended up paying $120. I drove 15 miles. Did not utilize the insurance I purchased. And used less than 1/8 of a tank of gas. I wouldn't recommend U-HAUL even if it's the only place available. I booked it because it was price friendly, but somehow paid twice as much as what I thought I would and was told I would. Just another company trying to squeeze every penny they can out of you.
Jonathan SMerci!
Clinton LThe truck I used was barely operable, it needs to be taken due repairs. White smoke coming from exhaust, leaking tail pipe, bad acceleration I'll be pedal all the way to floor and barely move.
Bernard BCustomer service at the pick up location was not very polite.
Lori GNothing special
Vladyslava RThe app did not work. I couldn't complete the online check-in / check-out using the app alone. it would lock up/ not complete, etc. It was necessary to have the clerk complete both in and out transactions. Need to work on your app.
Gary EUhaul renters are second class citizens. Pushed aside for those purchasing gasoline. The left front turn signal bulb is burnt out (not working). I didn't have the opportunity to tell the clerk, because I was rushed through. My brother had recommended this location to me. He has had positive experiences in the past. I am not writing off this location, I may have just arrived on a bad day.
steve wQuickest, most seamless rental experience I've ever had. 10/10 no notes.
Paul HGreat customer service, very professional and attentive. I appreciate your service.
Elaheh SHave designated signs for drops offs
CHELSEA HInside of UHaul was filthy, wreaked of cigarettes, and tank had 1/4 of a tank of gas but I had to fill it up to a half a tank upon return.
Roy WWhen I picked up the truck, there was no gas and I had to spend $20. When I got home with the truck and put boxes in it, it said that the tire was low on air so I had to get out my air compressor and fill the tire. I returned the truck the same day within a few hours and it said it had low air again. The gas tank had a quarter tank when I returned it. I returned the equipment early, but was contacted the next day saying I never returned the equipment by the same person that accepted the equipment the day before. He also told me my card was declined and I called my bank with him on the line and my bank told me that there are no declines and that the charge was completed the day before. It was a very stressful situation and it should not have been that way at all during the stressful move. I will not rent a U-Haul from this location again.
Kathryn OExtremely rude staff who won't even let you finish a sentence. And confined to provide false information several times. 1800 haul had to correct the info
Briana CVery nice staff
Shawn TWas just confused when it said it was gonna double charge me and the second time was for a lower amount and then i was supposed to get a call from a representative to explain the charges and never received and i got charged the higher amount even though i only used 20-25 miles instead of the 40 which i thought i was going to.
Francesca PGreat chevron staff
WILLIAM MThe personnel at this location where friendly and understanding.
Shawn VGreat drop-off experience. At a gas station so easy to top up gas levels. Large open area which was easy to maneuver in. Staff was very friendly. Checked out in under 5 min.
Stephen SWe got to the location and our car was not available. I called in advance to confirm and they said it would be ready and available. I got to location and got a smaller truck and a very smelly one at that. The person was not apologetic at all. It was an awful start to a stressful moving day
crystal aThe lady who checked me out was efficient, but the man who checked me in afterhours at the Chevron station was really kind--showed up at my pump, figuring that I needed help getting the gas into the van (I did), and then running after me to give me my $3 change from the gas the van would actually take. That is the kind of personal attention that really breeds loyalty!
cynthia lThere's too much to put in this paragraph and it's outrageously offensive and I could probably sue you. Don't worry I won't. But I want somebody call me. My number is 831-227-7782. I'll be available all day.
Sarah HConvenient location.
CHRISTINE BRude clerks at pickup and return.
David GThey are always so nice !
Debra SQuick service. Clean trailer.
Gregory LI was there at 418 pm on Sunday aug 11 2024. The guy assumed I was someone else was giving me attitude because he had the wrong profile later asked for my info and I still never got told how I was discounted on the cc per mile.
Juan mThe trailer was muddy and had a lot of debris inside. I was overcharged and the agent's answer to everything was "that's between you and U-Haul." He wouldn't take ownership for anything. Helping me seemed to be an imposition for him.
Jacalyn HDrop off in La Mesa was quick and easy. That was the best part of the experience.
Alexander PMitch was great. He was very professional and helpful. The truck was very clean and comfortable. Very easy to pick up and drop off. Made a move very easy! Merci.
Therese THenry provided a very efficient experience and great customer service! This is the first time we experienced absolutely no issues with the rental; the van was waiting for us at the scheduled time and there were no issues when we return it. All fast and efficient. Great location, will use it again!
Munira WZero issues.
Robert FThe truck is not being maintained well. It made alot of weird sounds, was not accelerating normally and did not have much power. We only had trash and light stuff. There's no way this truck would make a trip packed full of furniture.
Ruth PThe system was down and I had to manually do a mobile check-in which was absolutely ridiculous and would never let me complete.
Janet MDavid has great customer service! Very knowledgable and helpful while explaining my reservation. He was very helpful during the return process. I would highly recommend this location for renting a U-Haul again!
Victoria GTruck was filthy, could barely see out of windows, engine lights on , I only took it because I was on a short time frame , interior was even worse dog hairs everywhere, floor was stained with alot of white stuff , I'm writing this to help . Now I'm getting tge run around , this wasn't right , I hope this helps someone .beware of this location.
Levarrais PThe location wasn't a problem, and the service was fine. The truck sucked. At a hundred and fifty-nine thousand miles it was in poor shape. It lacked power and the turning radius was horrific. The truck should be retired.
ALEXANDER TWindshield on the truck was covered with bird droppings.
Thomas CI specifically asked for no insurance and they charged me for it anyway. Very shady location. Should not be allowed to have uhaul.
Thomas CLocation, has tried to charge me a second time after removing a payment at the time of drop off.
Myrna SThe owner was helpful
Frank HNo one told me that I had to super clean the truck before returning it. I cleaned it, but according to our check-out person, the truch was not cleaned enough. There is no clear standard of how much I have to clean. You just want to extra income.
AKIO OFilthy truck. Overall, reservation made at one location. Reservation was transferred with no notice to me. Lousy customer service. Staff had lousy attitudes.
Nannette OInterior was dirty. Great service
IVHAN HQuick and easy, no problems, everything just fine.
Hank MVery easy and fast love renting from them
Marina AOverall an excellent experience, friendly employees (one set me up and one helped me park on my return), the truck smelled brand new, the 26 foot truck was way easier to drive than I thought. Just take it easy on the turns. Merci!
aileen dPrior renters food trash in the cab and box.
Harris CI was charged for dropping off the trailer in Pahrump Nevada when I actually dropped it off in Las Vegas Nevada. It was $60 more to drop it off in Pahrump. I was overcharged and contacted U-Haul but no one will do anything about it.
Kim SI rented a truck and trailer, and even though I returned the trailer earlier than the truck, I was still charged an additional 8 days. It's taken several requests and three separate refunds so far to get my nearly $500 back. No discounts on week long rentals, I guess? Not a bargain nor is it clear what has transpired during my recent (and probably last) rental at U-Haul.
Craig MThis rental was charged to my VISA in mistake.
Kenneth L