Évaluations des clients Lake Murray Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lake Murray Self Storage

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MICHAEL M.
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Ashley did a fine job - Thanks!

GLENN R.
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My experience at this location. Her name was Ashley, and she answered all of my questions. It was an excellent moving experience.

SHAUN A.
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Great customer service just disappointed that during this pandemic a mask was not worn by staff

DAVID Y.
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Ashley did a great job of hooking up our trailer. She was there after hours to correct us using the wrong credit card (we meant to use a personal CC). In the future, we will use her services for all our U-haul needs. We'll recommend her to others as well. She dis a great job!

LARRY R.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

ROBERT W.
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Ashley was a big help and communicating with me.

DAWN H.
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Nothing.Ashley is the best everything was superb

DAVID K.
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Ashley was wonderful and very helpful. A+++++

Todd H.
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Trailer ratchet mechanisms were rusted and did not function correctly. Office was dirty and representative was inappropriate with her speech. Office computer was not functioning correctly, so I had to stand outside in the cold so she could get her phone to bring up the order while she had her smoke break.

SHELIA H.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Ashley was a pleasure to work with!

James J.
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The lady working at this facility is AWESOME...

LUIS F.
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Ashley was fantastic! She's knowledgeable and has a great attitude.

Paul A.
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U-Haul personnel went over and above to make sure we weren't double charged by U-Haul's system. Will use them again since they have the customer in mind!

Jessica B.
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Ashley was very welcoming and knowledgeable of the U-Haul systems and products.

Jeremy H.
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Very helpful and friendly service! Ashley is great!

TAMMY C.
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I made my reservation at another location but they did not have the truck I reserved set up for online check out so I had to drive farther to pick up the truck. I live in Chapin and reserved a truck in Chapin and was notified the evening before I had to move locations...which is stressful when I had done everything ahead of time to be prepared for my move. I was told I would get a $50 credit and a mileage credit but have yet to see any of that credit in my bank acct and had to email again today to inquire about that. It shouldn't be this difficult to rent a truck to move.

Kenneth A.
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Le client n'a pas laissé de commentaire.

Deidra W.
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Le client n'a pas laissé de commentaire.

Ashley F.
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The process from beginning to end was the easiest I have ever had with any rental trailers! Will use this location when I need anything! Special thanks to Ashley for making it a wonderful experience.

Thomas L.
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Fast and easy as always!

Samuel L.
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The entrance is very steep and the lot in back could use paving and some guidance as to where to park trucks and equipment.

CHERAE R.
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I great experience

ROBERT J.
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She was a pleasure to work with and extremely friendly!! Will certainly go back for future needs!

Richard C.
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Le client n'a pas laissé de commentaire.

RICHARDRAY C.
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Le client n'a pas laissé de commentaire.

JAMES V.
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Le client n'a pas laissé de commentaire.

MIKE S.
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The attendant was super helpful and got me on my way quickly. She took care of the paperwork and I would not hesitate going back there for any rental needs.

Alyicia H.
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Nothing, everything was great!

David M.
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Ashley was awesome! Excellent customer service. Renting again next Saturday.

James K.
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Ashley did a fine job. She was courteous and knew what she was doing.

Larry S.
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Le client n'a pas laissé de commentaire.

Keith C.
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There was some confusion about which pick up point I had to use - email said one thing uhaul records another - but it was sorted out and my experience was a good one.

Rachel P.
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Le client n'a pas laissé de commentaire.

Shane B.
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Excellent service!!! Ashley made my experience very easy and perfect. Thank you!

Megan D.
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Scheduled to pick up at midnight and when driving to location to pick up truck it was so dark that i missed the driveway for the building. Would recommend that if the location is doing night pick up's that there location have proper lighting.

DETRA G.
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Le client n'a pas laissé de commentaire.

JENNIFER C.
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Le client n'a pas laissé de commentaire.

Jacob L.
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Le client n'a pas laissé de commentaire.

Chad D.
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We had the best experience renting the truck and are going to rent another one from here within the next several days!! Great customer service!! Highly recommend!

Catherine P.
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Le client n'a pas laissé de commentaire.

Patrice G.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

KEITH I.
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Parking area is a little small

Randy R.
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Brian gave excellent customer service and the truck was well maintained.

Robert S.
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Did the on-line reservation and it was a very smooth process. The person who issued the trailer was friendly and personable. The turn in process (aftter hours was very smooth) I will use U Haul for any of my future needs. Very impressed.

Charlton S.
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Le client n'a pas laissé de commentaire.

James T.
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Le client n'a pas laissé de commentaire.

Ernest O.
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The manager made an extra effort to get the trailer I needed to his location to better assist me.

Jeffery C.
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Le client n'a pas laissé de commentaire.

Kim J.
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Lake Murray Self Storage was chosen because it has a 24 hour drop off. Unfortunately the location is unlit at night and the drop off area is poorly designated. Had to drop off the truck in the dark out behind the office. A light on the road sign and drop off locations would go far towards making this location acceptable.

Samuel M.
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Owner went out of his way to accept the return of the truck -- saving me about a 20 mile trip to a different location. I am very grateful you have such helpful people working with U-Haul. Thanks and highly recommended!

Ricky B.
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I was called on the way to pick up my U-Haul and told that it wasn't available. I was then sent to a different location 10 minutes farther away. I was told I wouldn't be charged for the additional mileage. Not sure if I was or not because no one ever reached out to me. I was also told I'd get a $50 refund due to the truck guarantee and the truck not being available. When I got to the location we could not access the truck. The person on the phone insisted it was an issue with my phone...an iPhone 11 Pro Max. Literally the best iPhone you can get. It was not an issue with my phone. It was an issue with the system. I told her it may work if they deleted the reservation and made a new one. She said okay but instead of doing that for me, she transferred me to an automated machine to create a new reservation. I ended up using the app on my phone at the location to create a new reservation. Once the reservation was made, I got a confirmation showing the truck was due at 2 am that morning, despite the fact that I had requested the truck for two days. So I had to call AGAIN to get it straightened out. Horrible horrible experience.

Michael B.
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Nice guy, very friendly and helpful.

Janice W.
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The location U-Haul gave us to return the trailer in Bluffton does not take trailers but to compensate we were given an extra day to use the trailer and return in Beaufort. Thank You Eagle One in Irmo is still our favorite rental place!

Robert S.
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The gentleman that took care of my rental was very pleasant to work with and knowledgeable about the product. The tow trailer could use new straps soon. Thank you for a great experience.

CHRIS S.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

Philip R.
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Brian was very helpful and easy to work with. I'll not hesitate to use this business again for any UHaul needs.

Richard G.
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Fast, knowledgeable and very friendly

Daniel H.
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Very friendly and great customer service.

Donna S.
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Le client n'a pas laissé de commentaire.

Jane B.
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Bryan is so helpful, friendly, courteous, and a joy to work with. He is such an amazing communicator both on phone and in person.

Kevin F.
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Le client n'a pas laissé de commentaire.

Eddie F.
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Le client n'a pas laissé de commentaire.

KYLE A.
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The site is a rundown outdated “storage” facility. The person in charge couldn't care less about his business and the equipment was unkept and ill maintained. We weren't given the equipment we were confirmed, and no safety checks and or routine inspections were completed.

Marion C.
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Le client n'a pas laissé de commentaire.

Ashley R.
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Le client n'a pas laissé de commentaire.

ROYCE H.
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Le client n'a pas laissé de commentaire.

Derrick W.
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Le client n'a pas laissé de commentaire.

Cindy G.
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Le client n'a pas laissé de commentaire.

Todd T.
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Great customer service.

James P.
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The office smelled.

Erenst O.
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Le client n'a pas laissé de commentaire.

Julie S.
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It was quick to pick up and drop off on a Sunday!

Rinzee S.
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Great experience

Bill B.
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I requested and paid for 24 blankets but only found 12.... it was ok as I had some of my own... the representative said he would have a credit issued to my credit card... he was very nice....

JAMES L.
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Make sure customers are aware of fuel over fill policy and where the gauge is at time of pickup. Communicate the on line check in information for the return . Teach district managers better customer service skills

Matthew S.
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Le client n'a pas laissé de commentaire.

Christina S.
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Le client n'a pas laissé de commentaire.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Joel P.
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Le client n'a pas laissé de commentaire.

Jennifer K.
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Did an after hours drop off. Returned online at uhaul.com

Ray D.
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Excellent service, was very pleased.

William N.
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Was met at the truck and we unloaded the trailer quickly.

sarah F.
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They were not open. The sign said they would be there at 10, the website said 9 and no one was there all day

robert B.
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Le client n'a pas laissé de commentaire.

Sonny W.
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Explain that the advertised price for day rental comes with additional fees that have to be paid.

brian M.
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I received great service here. The gentleman I dealt with was friendly and respectful. Had me hooked up and on my way quickly. A very good experience.

carol ann K.
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UHAUL Claim Carol Ann Kugler 1205 Harding Lane Silver Spring MD 20905 Ca.kugler@gmail.com 06/28/2019 U-HAUL LAKE MURRAY SC COLUMBIA SC VISA ending 7437 -$471.97 Posted 07 01 19 Contract # 91852874 10 ft truck TM 3224T $293.00 Made at Cloverly Auto # (014521) ph #3014219416 4 days allowed Picked up Lake Murray SC 11:46 am 6/28/19 ph # 8037818001 Returned Cloverly (truck only) 07 01 19 9:48 am Auto Transport (AT 3810H) picked up Lake Murray SC $79.00 Safe Move $79.00 Total charged Card ending 7437 $471.97 UHaul in SC did not safely or correctly connect hitch for auto transport Left at UHAUL in Kenley NC due to a tire blowout on highway. Attempted to call Uhaul. NC office was closed. The truck stop at Kenley NC called several companies to replace tire without success. No one had a replacement for the 14 in tire on the trailer. Uhaul did not provide a spare. Owner Wade 252 235 8158 Uhaul kenley NC The original order , as confirmed by an employee at the Lake Murray Uhaul was for a 10x20 truck which had a bench seat for 3 adults. They gave my daughter , Knatalia, who moved from SC to MD, a smaller truck. My daughter thought I , her mother, Carol Ann Kugler , had changed the order. The employee at Lake Murray also admitted that this Uhaul commonly double books their trucks. Thus they did not have the 10z20 truck we had ordered originally from Cloverly Auto Uhaul. Cloverly Auto confirms the order on their end was for this amount charged for a 10x20 truck. I am requesting a total Refund for the Auto Transport ($79) including the portion of the "Smart Move" insurance paid which didnt help us at all late at night with a faulty trailer. In addition, I am requesting a 50% refund for the truck for a sum of $146.10 for the fraudulent, sneaky manner in which the Lake Murray SC Uhaul knowingly rented a truck that was clearly different from the original request. Why would we order a truck with 2 bucket seats for 3 adults??? Refund total amount to card used.

Brad W.
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Le client n'a pas laissé de commentaire.

Alissa M.
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U-haul on-line process was less than satisfactory (my pick up location was changed a couple of days prior to pick up). All u-haul personnel were extremely helpful!!!

Jim H.
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No one is ever there I tried 3 times and left a message the day I arrived in Columbia. No return call. Blankets are left in a bin outside the office where anyone could confiscate.

Coretta L.
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Thank you for taking the time to answer all of my questions and concerns!

ALPHONZO S.
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Le client n'a pas laissé de commentaire.

Augustus F.
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Difficult to get in and park. The new owner is trying, but the place needs a lot of work.

Brian B.
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Le client n'a pas laissé de commentaire.

Ann H.
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Le client n'a pas laissé de commentaire.

Terry H.
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Truck should have been retired long ago the shocks were non exixitent the engine was not efficient and burned to much gas needed clean up . The online software was terrible took 1 hour and phone support in order to get the lock code the damaged spots on the truck were to numerous to document. I need to rent another truck in a few weeks doubt it will be from U-Haul I asked for a 20 foot truck the software or the system gave me a 27 foot truck should have shown me other locations if not available cost me more than I should have spent.

Non reviews have been submitted for this location.

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