Évaluations des clients Lake Station Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lake Station Ace Hardware

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Elias R. le

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People were somewhat friendly but appeared disinterested and the 6x10 trailer I rented was in disrepair, the electric to lights and signals was not working properly and the trailer was very squeaky. When I picked up the equipment, the invoice reflected 3 days of cost although I intended to rent it for 2 days. The agent would not change the invoice because I made reservation online. Ultimately I decided to keep The trailer for 3 days because i was being charged for it. The young man that put the trailer on the truck was not well versed on installation, since I have rented many trailers I instructed him on how to properly attach. When I returned, I went into the facility to relay information about disrepair, attendant offered no information other than he would check it out. In the future I will not make orders online and am not sure that I will use this facility again.

Cory H. le

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Le client n'a pas laissé de commentaire.

Bradley E. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Jessica N. le

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Fix the alternator. The truck died and cost us 2 hours and some extra helpers on the other end of the move.

William M. le

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Le client n'a pas laissé de commentaire.

CLARISSA F. le

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Le client n'a pas laissé de commentaire.

Aaron K. le

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Le client n'a pas laissé de commentaire.

Johnnie P. le

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Le client n'a pas laissé de commentaire.

Angela R. le

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Le client n'a pas laissé de commentaire.

Jessica N. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Outstanding customer service

Keith B. le

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Le client n'a pas laissé de commentaire.

Patricia L. le

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Go out of business!

Richard W. le

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Le client n'a pas laissé de commentaire.

Zivko P. le

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Took hours to get ahold of someone and I was charge for the appliance dolly I requested but never received

Mauricio M. le

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I rented a 26’ they trying to get me a 20’ it was dry pop,coffee and popcorn in the floor

Donald S. le

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I would put policy in place to prevent people from smoking in your vehicles it is ashame the vehicle had less than 4000 miles and smelled of cigarettes...

dave E. le

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A few computer issues, but overall friendly service and excellent customer service

George G. le

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Customer service desk needs improvement. Could also use a sign to designate where to go for u-haul help. The lady that took care of me was very unprofessional. She probably shouldn’t be working at a job that deals with customers

Calynn O. le

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The service provider was rude and gruff. I was charged for gas at an exorbitant rate, when I put gas in the thing before I returned it. I will not be renting another uhaul anytime soon.

Rich H. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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This has been the only location that makes renting a truck seamless! They explained everything very well and didn’t rip me off like the last place. I highly recommend renting from this location

robert N. le

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Good service

Kimberly T. le

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Le client n'a pas laissé de commentaire.

denise S. le

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Le client n'a pas laissé de commentaire.

Bradley E. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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Easy drop off but the business is busy with other business.

Dean P. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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I arrived to pick up auto hauler trailer. The right hand side turn and stop lamps were not working correctly. I was told they would call the repair person and they usually were there in the hour. U-Haul called me and asked why I had not picked up the trailer. U-Haul had no idea the trailer was not road ready. I was told I would be called when repairs were made. I never was called, I call Ace Hardware. I waited 4 hours for a trailer that was suppose to be ready for me, and I had to call the U-Haul provider. When I went there the second time, they switched trailers on me. This trailer had no front wheel straps and was not road ready. The first time I was there one of the Ace Hardware employees told me the straps were missing from the trailer yet the trailers were switched. I had to point this out to the employee. Fortunately the first trailer was repaired and it was hitched to my truck. When we went back to their U-Haul desk, I received an email from U-Haul asking me to verify the equipment condition and sent pictures of the trailer. The pictures were not even taken in Ac Hardware's trailer lot. It has become very obvious that the new rules imposed by U-Haul make getting a trailer more difficult because they had no idea of the condition of the two auto haulers at this U-Haul rental business and it cost me time. I think it's time to purchase my own auto hauling trailer due to the current situation where equipment that is reserved is not road ready and no one at U-Haul or Lake Station Ace Hardware had a clue of how equipment was received with something broken and did not have it repaired.

Jacqueline V. le

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Have employees make proper refund my prepaid was $108 when I returned it he said my bill was $85 and he would credit the rest back to the card and never got back to the card he's gained the receipt he said it was done electronically I never got a receipt I am very upset and I'm pleased with U-Haul!

Nathaniel C. le

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Le client n'a pas laissé de commentaire.

Paul N. le

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Nice big drop off yard. Enthusiastic youthful help. Apparently there was a system-wide crash, but because I had the paper copy of the contract, drop-off was easy-peasy.

Mark B. le

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Le client n'a pas laissé de commentaire.

Wallace P. le

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Competent /professional. Thanks 8

KENNETH R. le

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Le client n'a pas laissé de commentaire.

greg D. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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Customer service was horrible and the truck needed many repairs and cleaning.

Vanessa R. le

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Le client n'a pas laissé de commentaire.

Ned K. le

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Staff and owner were congenial and very helpful. Would definitely rent from this location again, however Uhaul doesn't give you that choice when renting a trailer. They call and let you know where in the area your trailer is available. At least that was my experience, but these people and this location were great for me!

ron V. le

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Le client n'a pas laissé de commentaire.

Annette L. le

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I'm so very glad I rediscovered renting from Uhaul! Reserving online made it super easy. Renting from the Lake Station Ace hardware store was so very convenient, the folks at the store are so very pleasant to work with!

Bob H. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

connie T. le

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Being a store and U-HUAL I'd say have more staff trained on both cause it was enough associates in the store but I had to wait for people to be rung up for store products. It was an overall nice store though. Time for me that day was of the essence as i decided to move that day. Thank you overall you were great!

Jeffrey H. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Peter L. le

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Le client n'a pas laissé de commentaire.

Wasfi A. le

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Have equipment that your client reserve and you guarentee to have for him or her ready and not to inconvenience your customers like uhaul did to me when I went to pick up my rented and paid for through Express checkout !! Then you have guaranteed me if not available at the place of pick up that uhaul will issue a $50.00 credit card or such,but that didn't happen when I acquired about it because the personal at Uhaul told me I don't qualify ! Very disappointed with Uhaul and how they handled it ! Originally I was supposed to get the dolly at 4:00 p.m. and I checked out at 4:13 p.m But it was the wrong dolly stock number then the owner wanted me to take that dolly that had lights that didn't work to another uhaul to swap with a different dolly ! I told him that it's already 5:05 p.m. now and I have been here for over an hour even though that I did Express checkout on my phone hours before the pick up time ! But now here I am waiting . So the owner of Ace hardware that has Uhaul in his establishment took it upon himself and went and gotten the dolly from a Uhaul store in Merrillville Indiana. By the time he gotten that trailer and me getting the dolly it 6:35 p.m. now all my plans of getting on the road gotten screwed up. They shouldn't have uhaul at their place and I would never go there again !! Hopefully some thing be done as far as me getting what I was guaranteed in the 1st place !

Sarah P. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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The inside of the cab needed a wipe down and to be vacuumed. There was old food stuck between the seats. The exhaust on the truck was defective and extremely loud causing more fuel use.

Craig H. le

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Le client n'a pas laissé de commentaire.

Anne K. le

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At the Indiana location everything went fine and there were no problems. I spoke to a woman on the phone and she was very helpful.

Luz Maria P. le

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Le client n'a pas laissé de commentaire.

Kalis P. le

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Always reliable. and helpful service at this location.

Tiffany P. le

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Awesome customer service

VERNON T. le

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Le client n'a pas laissé de commentaire.

James K. le

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Great customer service! Helped wth tow dolly even though the other place never checked it out.

DERRICK K. le

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Very Nice people to work with

Walter C. le

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The roll up door needs to be oiled on the truck I rented 7/7/19

Robert W. le

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When I arrived I was surprised to why U-Haul needs a picture of me to rent a auto hauler. Why does U-Haul need a picture at all? You have my address, my account number that I use, and home address. I believe U-Haul is violating my right to be a private citizen by these new rules. I'm a veteran. I served to protect the rights of American citizens, not to have my rights taken by some corporate business. I will look for ma trailer to purchase. Giving the Indiana BMV information isn't a problem, they need it. U-Haul doesn't.

brian G. le

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Le client n'a pas laissé de commentaire.

benjamin S. le

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Le client n'a pas laissé de commentaire.

COURTNIE M. le

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Le client n'a pas laissé de commentaire.

kirk L. le

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Le client n'a pas laissé de commentaire.

Monica S. le

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Not a thing! These people are FANTASTIC!??

elaine R. le

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Le client n'a pas laissé de commentaire.

Carol M. le

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Older trailer with roll door, opening smaller than what is listed on uhaul web site making 2 women unload and reload to get queen matttess in last and black dirt and concrete reidue in trailer

Deetta C. le

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Nothing, everything was wonderful

Gilbert S. le

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Le client n'a pas laissé de commentaire.

Breandrea L. le

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Le client n'a pas laissé de commentaire.

Mike N. le

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Le client n'a pas laissé de commentaire.

Todd L. le

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Le client n'a pas laissé de commentaire.

WALLY P. le

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This was my Worst experience ever! I had Ashley process my rental and she is a Horrible representative for U-haul. She was rude unprofessional and just mean! Ashley should. NOT be working with the public. Ashley even threaten to not give me my rental after I questioned her on why I had to return my rental by 11am the next day when I didn’t pick it up until after 3pm. She said her father owned the establishment and if I had a problem to call him. I will never rent a U-haul again, and I will most definitely never step foot into this Ace Hardware in Lake Station Ind again. Ashley was the WORST! U-haul should be embarrassed to have someone like Ashley representing them!

Trent H. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Tiffany W. le

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the customer service was great and the process was easy . I will be using them again in the near future.

Kathryn R. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Top of rental had a hole on it and rain water soaked boxes stacked on upper platform. There was a patch in place, but it was not sealed well.

Antoinette P. le

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Le client n'a pas laissé de commentaire.

Aaron C. le

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Le client n'a pas laissé de commentaire.

Ricky S. le

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I was first told there was a 15’ truck in another location but there wasn’t. It seems like there needs to be a better way to track inventory. Otherwise all was fine.

Ali V. le

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Le client n'a pas laissé de commentaire.

PATRICIA M. le

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They were very thorough and nice, no complaints.

carmelo R. le

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Customer service was good: friendly and accommodating.

arturo C. le

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Le client n'a pas laissé de commentaire.

THOMAS C. le

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The location is convenient, the service people were friendly and efficient.

JOESEPH G. le

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Le client n'a pas laissé de commentaire.

Jeff J. le

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Awesome customer service.

Julie J. le

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The Ace Hardware in Lake Station, IN is always a friendly and helpful place to go to for uhaul renting. I have no feedback on how they can improve since they already do a great job.

Brian G. le

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Le client n'a pas laissé de commentaire.

Donna F. le

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Absolutely nothing, staff was courteous, professional and informative

Jeremy W. le

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Le client n'a pas laissé de commentaire.

leta C. le

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I have no complaints, it went smoothly and the young man that helped us was excellent.

CYNTHIA G. le

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The high school kid that checked me in did a fantastic job.

Mitchell P. le

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Le client n'a pas laissé de commentaire.

laron T. le

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He does not know how to speak to his customer. Was not satisfied with the extremely high cost for 4 hours. He should of taken time to explain how the mileage work. Will never use uhaul again and he said that ok.

ELAINE V. le

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Le client n'a pas laissé de commentaire.