5 stars is not enough. The guys running it on drop off and pickup were exceptional, accomidating, polite, knowledgeable. Had the trailer brought from the back, hooked up, lights tested, safety checked while the other employee had the paperwork done and ready(Maybe 5 Minutes out and 1 minute to return. Recently had a terrible trailer rental experience with Tractor Supply Co. These guys were a breath of fresh air. Merci les gars!Sean G.
Customer Reviews for Lake Stevens Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sidney L.
The process for renting the cargo trailer was very easy and the folks at the facility were very helpful.Jay M.
The person on the front desk who took care my reservations was the best and first person Gave me the best service that I will never forget,. Much needed positive person to begin my day. Excellent jobJeanie G.
My rental trailer was ready when I arrived for my appointment and was quickly hitched to my truck for me, the lights were function tested and I was on my way in ten minutes, contract in hand. I couldn't ask for more. Thanx!Thomas W.
Le client n'a pas laissé de commentaire.Balasubramanyam P.
Le client n'a pas laissé de commentaire.Roger N.
Le client n'a pas laissé de commentaire.DEBORAH W.
Le client n'a pas laissé de commentaire.Aaron M.
I have used this u haul rental a few times and I would say that their service is excellent.Noel D.
Absolutely amazing experience Customer service was great when I called multiple times Great equipment, overall amazing experienceJustin B.
Le client n'a pas laissé de commentaire.BOB C.
Allow open trailers to be picked up & dropped off at different locations. We had to pull an empty trailer a long way to our destination & then back because UHaul doesn't allow pick up/drop off at different location. However all 4 open trailers at this site were from 4 different states so that didn't make sense.Kathryn B.
Le client n'a pas laissé de commentaire.Leo B.
Le client n'a pas laissé de commentaire.Madison M.
Great proactive service. For both pickup and dropoff, a service person was out to help as soon as we parked.Lawrence H.
A lot of dog hair on passenger seat. Otherwise very clean!Jerry E.
Le client n'a pas laissé de commentaire.Tori K.
The staff was super nice and helpful, and pick up and drop off was quicker than and I expected and hassle free. I'll definitely be back for uhaul needs.Christina P.
Le client n'a pas laissé de commentaire.Lisa T.
There was food in the truck when we got itBrian A.
Lake Steven's location was awesome but disappointed with Bones automotive not having the car trailer as reserved. Very inconvenient to drive to another city one hour before scheduled pickup. This is poor planning on u haul. If a reservation is made you need to ensure it is kept at the city as requested. Merci.Taylor T.
Usual great experience with U-Haul. 😊Michael K.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.Stephan K.
The staff was extremely knowledgeable, friendly and informative! I end up needing the truck for a second day and the staff quickly made the appropriate arrangements! I couldn't have asked for any better service and will definitely rent vehicles from this location in the future! Best service I've ever had! \Randy B.
Le client n'a pas laissé de commentaire.Odin N.
None I can think of.Karl K.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.MarkPhillip P.
Le client n'a pas laissé de commentaire.Penny R.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.KATHERINE M.
Very helpful team at the Lake Stevens Mini Storage location. Super friendly too! It is not the closest one to me but it is my 'go-to' location for U-Haul rentals. Merci!David L.
Great experience. Gentlemen who was behind the desk was really quick to get us checked in and back out on the road. I will definitely use this location again.Roger B.
Le client n'a pas laissé de commentaire.Cary S.
Le client n'a pas laissé de commentaire.Joel B.
Everything was quick, convenient and friendly. I couldn't have asked for an easier rental pick-up and return. Excellent, thank you!Thomas W.
Great serviceKurt H.
Le client n'a pas laissé de commentaire.Mat F.
Perfect. Thank you.adam D.
Request to make it clear how side mirrors should be adjusted. I was afraid of causing damage to the mirrors and could not figure out how to adjust so I left them alone.Rebecca P.
Attendant was excellent.BRUCE L.
Extremely professional and very very helpfuljesse W.
Le client n'a pas laissé de commentaire.Rocky C.
Le client n'a pas laissé de commentaire.Zach S.
Le client n'a pas laissé de commentaire.Dennis T.
Le client n'a pas laissé de commentaire.Bruce C.
Friendly staff, very helpful getting my trailer. Really appreciated the friendly dogs behind the counter.Grant A.
There was no parking and it was hard to tell if it was a real U-Haul place or not. The staff was very helpful though and made up for it. Hard to recommend though without have a good parking lot to take equipment to.Reed S.
After hours drop off was a little unconventional and unexpected because we just left the equipment outside as instructed and I was worried that it can be stolen but it was ok when we went back to check the next morning. The staff were professional and friendly.Michael F.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Alejandro L.
make sure the trucks have a proper alignment, and that the smell of what ever they were hauling is out so it dosnt transfer to your new and future customers belongings. and don't charge people for cleaning when they report the rental being dirty before picking it up.Jake B.
Open earlier on weekendsDavid H.
Le client n'a pas laissé de commentaire.Lisa B.
Nothing. Every aspect of my visit was A1.jerald W.
Le client n'a pas laissé de commentaire.DAVID D.
Need a way to lock the trailer to the hitch. We needed to park in a hotel parking lot overnight and were nervous about leaving the trailer unattended.Albert V.
Le client n'a pas laissé de commentaire.John H.
Very well on everything, thanks to the serviceNoel D.
I'm not suggesting this was the fault of the Lake Stevens location, but since I had purchased furniture blankets/pads online, the site should have notified me if the location did not have any in stock upon my arrival to also get the trailer that I rented. While I was promptly refunded and that was not a problem, it's a bit annoying that my order was left impossible to fulfilled since the location did not have any in stock at that time. I blame Uhaul as a company for not making it connected through the website to indicate of such items were actually available for purchase. Other than that, the friendliness and the help I received (this is my first time ever getting a tow hitch system and trailer) so I knew what I was doing was extremely encouraging.Michael M.
Le client n'a pas laissé de commentaire.DAVID D.
Highly recommended this location for rental. Extra helpful and pleasant staffs.Hank T.
Le client n'a pas laissé de commentaire.Billy W.
The website portal for returns is to cumbersome.Dan D.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.dana T.
Your 5'x8' trailer is not 5'. Try 51â€wide not 60â€.Kevin W.
Le client n'a pas laissé de commentaire.ronald P.
Fast and efficient, great service A+Anchorinteriors E.
Le client n'a pas laissé de commentaire.Rick G.
The folks here are super to work with. The site is clean, trucks are ready when reserved and clean.Ahna B.
Le client n'a pas laissé de commentaire.Rajneel L.
You guys are doing fine. The customers have to show some care for your equipment.Abel V.
This is my go-to place for anything U-Haul. The team there is friendly, easy to deal with, and efficient. The rentals are always clean and well maintained.Charles G.
Le client n'a pas laissé de commentaire.Travis H.
Le client n'a pas laissé de commentaire.RALPH D.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.Larry V.
Le client n'a pas laissé de commentaire.Christopher B.
Everything was great!Timothy S.
Had 2 flat left tires in LaGrande, Or. Repair service was outstanding.KENT L.
Le client n'a pas laissé de commentaire.Paul M.
Original rental location a mile from my house was changed causing delay in moving timeMichael A.
Everything was great! Customer service was top-notch and the truck was very clean. No problems whatsoever! Merci.Kristi M.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Zebrick W.
Le client n'a pas laissé de commentaire.Patrick D.
Great Service I was so excited I had to go to the bathroomTOM S.
Despite returning the truck on time and recording a receipt for it, the location called me twice saying they did not have the truck.BRENT B.
Check in was great. Nice guy working desk. Very helpful. Thank you! I've rented from here a few times and always have a great experience.Shannon M.
The tie down strap on the trailer was torn and unusable. I had to use my own tie strap, which cutting it to make it work was the only way I could tie my vehicle home. The tie down straps that I used of my own cost me approximately $20.Jason D.
Le client n'a pas laissé de commentaire.MICHAEL M.
Very friendly and helpful staff. Super nice! The best experience I have had with u-haul.Christopher C.
Service was excellent!! From beginning to end process.barbara T.
I thought that by doing 24/7 truck share we would be able to get the truck without going into the office, but we couldn't. Not sure if that was because the system was down or something else, but it was confusing.Jeffrey H.