Customer Reviews for Lakeland Automotive
(Concessionnaire U-Haul dans le voisinage)

754 évaluations

1300 Homewood Rd   Campbell River, BC V9W3N7

(250) 287-3111

Heures

  • Lun : 9h30 am à 1h pm
  • Mar au ven : 9h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(250) 287-3111

1300 Homewood Rd
Campbell River, BC V9W3N7

Services dans cet établissement :

Heures

  • Lun : 9h30 am à 1h pm
  • Mar au ven : 9h30 am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Brenda and her team gave first class customer service,

ANDRE G. 
Évaluation :
1

Inform customers if their paid for insurance policies are invalid; when I picked up from Brenda at this location, I was under the impression that the collision insurance i added to my bill online was sufficient to cover the 10ft box truck. Now I've been informed that type of insurance was actually for in town truck/van rentals. Uhauls app prompted me for this insurance, so something is buggy from their end and absolutely needs to be fixed so other people don't get screwed like I've been.

janell R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassie B. 
Évaluation :
1

They were only open for 3 hours from the pickup time of 10am. They closed at 1pm. They charged fuel for a truck that was returned on 1/2 tank-as rented, they charged 20 $for after hours return and they weren't even open regular business hours AND there a charge for 11,62 that says “see below” AND there's nothing BELOW. This is unacceptable of a U-Haul dealer. Out to scam and that's it's.

GRAHAM C. 
Évaluation :
3

good trailer.

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANDRA G. 
Évaluation :
2

Rude staff. I would not go to this location again nor would I recommend friends to use this location.

DOUGLAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARNET M. 
Évaluation :
3

Office was closed when we dropped it off. Used the app to drop. App worked really good.

Jason H. 
Évaluation :
1

Truck was filthy in the back and cab ,garbage on the floor . No windshield washer in engine. Nobody walked us round the truck ,lady in office said she wasn't going to do it. Transporter straps were so rusty ,we had a problem tightening them up on the car wheels. Terrible experience all round ,no service there at all

phillp W. 
Évaluation :
4

Truck had somewhat dirty Interior and exterior. Everything else was great. Customer service was good, trucks were clearly visible and easy to pull in and out.

robert O. 
Évaluation :
5

the lady was very nice and helpful.

Heather M. 
Évaluation :
5

Great location and always happy with the staff!! Great work guys!

Caleb V. 
Évaluation :
3

Allowing to pay in cash

PAUL G. 
Évaluation :
5

The person at Lakeland went above and beyond to save our move. the on line reservation fell through! Your agent was able to find me another trailer That I could meet up for my trip to Port Hardy. She went above and beyond to help us out. she deserve a gold star!!! John and Natalie..

john M. 
Évaluation :
3

The back door of the trailer was open and a bunch of leaves was in the trailer. The trailer I had was pretty old, however, it did the job.

KARL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita G. 
Évaluation :
4

I would have appreciated this location more if I could have rented for 1 day on a Sunday: they are not open on Sunday and the UHaul mobile app for pickup / drop off is not available for this site. The next closest UHaul site is a 40 minute drive away.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

after hours return site did not work, left uneasy feeling

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
3

The "Tow Dolly" did the job ok . The tires were in poor condition, causing out of balance vibes etc.

Francis M. 
Évaluation :
4

i rented a 6 x 12 trailer, it was great for my need, my reservation was on time and good service. just wish the rear cargo door wasn't so stiff to open. thanks

KENNETH H. 
Évaluation :
3

person behind the desk is my mind very lazy! would not help hook up and had me drive up to her when i was ready so she could take a picture !no return call ether

daniel S. 
Évaluation :
4

Nothing service was fine and the UHaul served its purpose. Merci

Troy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve H. 
Évaluation :
1

Rude condescending woman at front desk. And the confirmation bullshit where she had to call somebody I know to verify me??? What the heck? Nobody answers strange phone numbers and I have a wallet full of Government issues ID. Seriously WTF!! Your price however was excellent!

kyle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clayton G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDIE U. 
Évaluation :
4

I locked the truck and returned key before I took photo of odo.

Douglas W. 
Évaluation :
1

When we first asked how much to rent a vehicle from Vancouver island to Richmond we were quoted possibly 1 500 $. Depending on demand at that time. Then I went online and reserved there and was under 400 $. The brakes on the truck should have been adjusted. Had to depress very hard to get them working.

LEONA O. 
Évaluation :
1

Lady at the counter said i needed to buy additional insurance from icbc she was rude and would not explain these unexpected charges. She put me on the phone with a manger who said i needed to buy insurance from icbc because Uhaul doesn't put plates on dollies i said i have never heard of this before and at one poimt the managersaid i could take it or leave it when i was trying to figure out what this additional insurance is. I called the uhaul 1800# while hooking up my trailer and they said i did not need onsurance. I called a local branch of a well known insuranve broker and they said i do not meed additional insurance. My trailer lights were not working and i was troubleshooting them when the lady from the counter came out said they were closing, gave me a photocopied paper with permission to buy insurance for uhaul equipment. It had a persons name and phone number hand written on it, no address or company name, i called the number and got voicemail. i figure this is some kind of insurance scam and they are getting a kickback from this insurance company so i did not pursue it. Counterperson left me in parking lot with no brake or turn signals, that turned out to be a bad 7wire round to 4 wire flat adapter, i bought a new one at Canadian tire. I have been renting uhauls for over 25 years this was by far the weirdest experience i have had with a uhaul dealer.

chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Very smooth rental Thanks Uhaul

Paul P. 
Évaluation :
2

Was closed and just dropped off trailer

Deanna W. 
Évaluation :
3

Lady that works at CR location is awful to deal with she did not give a crap about my complaints and made me feel it was all my fault. Overall awful experience, would not recommend to my worst enemy

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
5

Always friendly service and willingness to help me every time

diane R. 
Évaluation :
4

Fix air conditioning and cup holder

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
2

Truck was dirty, there was glass everywhere. With Covid these trucks should atleast have a thorough cleaning between rentals but the cab was really dirty

JEFFREY I. 
Évaluation :
2

Us truck no back up beeper speedo in mph and us plated truck in bc in a pandemic

Daniel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARA A. 
Évaluation :
3

After reserving a 15ft Van, I received confirmation that it may be "subject to availability" . This caused me some concern so I called Lakeland and they informed me that no vans were available on the day I booked, but I may receive notification from U-Haul that a vehicle may be available down the island. This led to stress on my part, trying to figure out alternative plans. Fortunately I was eventually offered a larger 26ft Van.

Gerald M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN O. 
Évaluation :
5

Was told there was a new air conditioner installed. No air conditioning on trip with 34 degrees plus. Not pleased at all.

gerald S. 
Évaluation :
5

Very reasonable price for a car trailer day rental

Lyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry T. 
Évaluation :
3

I do not believe this truck had been cleaned. The cab had coffee around the dash and dirt on the floor. How do I know that it was disinfected for covid. I am disappointed.

DAVID W. 
Évaluation :
3

Perhaps have the right equipment in the same town as the customer - it was difficult to arrange for pick up. Also, truck was almost completely blocked in when I went to pick it up after paying for it etc. May have been another customer returning one but was difficult to get the truck out of the parking spot.

Geoffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darlane D. 
Évaluation :
3

I traveled a total distance of 7 miles and was charged 45 $for fuel. The fuel gauge on these trucks is inexact and they should only be rented out full, like most rental cars. Out full, return full... simple.

Ray K. 
Évaluation :
3

Don't have some rude idiot phone to tell me I'm late with the trailer when I've got over a full day left with it.

Jason N. 
Évaluation :
3

The lady that was at the desk when I picked up the truck was super friendly and answered all of my questions. The lady that was at the desk when I returned it wasn't very happy about where I had parked and I'm pretty sure she was already having a bad day. Would have been cool to have gotten the 25$ for sweeping the unit but I didn't want to upset her anymore so I didn't push the subject.

daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paris W. 
Évaluation :
4

Because of covid, things are slow. People were pleasant.

amanda G. 
Évaluation :
3

Did after hours truck drop

Rebecca P. 
Évaluation :
5

The return check in was an adventure, that was much simpler than it had to be. It would have been helpfull to have gone over the procedures for check in vs trial and error. There are to many ways to check in but only one way worked for me.

Dean S. 
Évaluation :
5

Everything went well. We would definitely use your U-Haul trailer again if the need arose.

Donald J. 
Évaluation :
3

trying to return the truck was a huge waste of my time, spent at lest 30 minutes on hold or getting passed from one to the other and no one could help. not cool.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

thanks for fitting me in...

leslie M. 
Évaluation :
5

Bigger in town uhaul for reservation, but just out of town use. Otherwise, was great.

BRETT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brodie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
4

Everything was fine.

lon V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don C. 
Évaluation :
1

Not impressed. I was charged an extra day of truck usage and for the record returned a day early.

Darcy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard T. 
Évaluation :
1

Extremely poor customer service. Obvious Damage to exterior of truck in their pictures not noted. Odometer reading incorrect. Truck leaking oil all over my driveway. Truck running extremely rough. Using heavy amounts of fuel. BAck of truck not cleaned...wasn't even checked...there was a dolly in back.. I rented one but returned 2. Cab of truck covered in mud and dog hair. No attempt to clean in Pandemic, attitude from counter staff, not told to bring supplies to clean . Truck from original location not available last minute, blankets ordered not available.

Jo-Anne L. 
Évaluation :
1

Better parking for uhaul vehicles.

Stephanie S. 
Évaluation :
1

Just poor service

Patrick G. 
Évaluation :
1

I had to unhook the trailer then park the truck across the lot for them

Patrick G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARMEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard A. 
Évaluation :
4

Had to go to multiple locations to pick-up moving blankets, a bit of a pain, but no issues with the pick-up, best u-haul location Campbell River, Thank you for a job well done.

david N. 
Évaluation :
3

Windshield was so dirty I could barely see out. The driver's area had not been cleaned for a long time.

Geoff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M. 
Évaluation :
4

Headlights on this truck are not aligned. Driver's side seems ok but the passenger side is turned in and down, perhaps dangerously so.

JUDY B. 
Évaluation :
5

Staff was excellent and funny, very welcoming. We were walk-ins and they treated us great. Prices are wonderful. I would never use budget ;)

sarah G. 
Évaluation :
5

Nothing customer service has always been excellent at Lakeland and always choose this dealer because of it. My only complaint would be that there is 1 location in courtenay that seems to hold all of the truck inventory and the service there is horrible. Something needs to be done with that dealer Lakeland always my first choice!!!

CALEB V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff M. 
Évaluation :
5

Great service by very friendly people.

jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alioune D. 
Non reviews have been submitted for this location.

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