Inform customers if their paid for insurance policies are invalid; when I picked up from Brenda at this location, I was under the impression that the collision insurance i added to my bill online was sufficient to cover the 10ft box truck. Now I've been informed that type of insurance was actually for in town truck/van rentals. Uhauls app prompted me for this insurance, so something is buggy from their end and absolutely needs to be fixed so other people don't get screwed like I've been.janell R.
Moving Truck Rental in Campbell River, BC at Lakeland Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Campbell River, BC V9W3N7
Services dans cet établissement :
- Lun : 9h30 am à 1h pm
- Mar au ven : 9h30 am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Campbell River, BC V9W3N7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They were only open for 3 hours from the pickup time of 10am. They closed at 1pm. They charged fuel for a truck that was returned on 1/2 tank-as rented, they charged $20 for after hours return and they weren't even open regular business hours AND there a charge for 11.62 that says â€œsee belowâ€ AND there's nothing BELOW. This is unacceptable of a U-Haul dealer. Out to scam and that's it's.GRAHAM C.
good trailer.Jay B.
Rude staff. I would not go to this location again nor would I recommend friends to use this location.DOUGLAS F.
Office was closed when we dropped it off. Used the app to drop. App worked really good.Jason H.
Truck was filthy in the back and cab ,garbage on the floor . No windshield washer in engine. Nobody walked us round the truck ,lady in office said she wasn't going to do it. Transporter straps were so rusty ,we had a problem tightening them up on the car wheels. Terrible experience all round ,no service there at allphillp W.
Truck had somewhat dirty Interior and exterior. Everything else was great. Customer service was good, trucks were clearly visible and easy to pull in and out.robert O.
the lady was very nice and helpful.Heather M.
Great location and always happy with the staff!! Great work guys!Caleb V.
Allowing to pay in cashPAUL G.
The person at Lakeland went above and beyond to save our move. the on line reservation fell through! Your agent was able to find me another trailer That I could meet up for my trip to Port Hardy. She went above and beyond to help us out. she deserve a gold star!!! John and Natalie..john M.
The back door of the trailer was open and a bunch of leaves was in the trailer. The trailer I had was pretty old, however, it did the job.KARL T.
I would have appreciated this location more if I could have rented for 1 day on a Sunday: they are not open on Sunday and the UHaul mobile app for pickup / drop off is not available for this site. The next closest UHaul site is a 40 minute drive away.William P.
after hours return site did not work, left uneasy feelingKen H.
The "Tow Dolly" did the job ok . The tires were in poor condition, causing out of balance vibes etc.Francis M.
i rented a 6 x 12 trailer, it was great for my need, my reservation was on time and good service. just wish the rear cargo door wasn't so stiff to open. thanksKENNETH H.
person behind the desk is my mind very lazy! would not help hook up and had me drive up to her when i was ready so she could take a picture !no return call etherdaniel S.
Nothing service was fine and the UHaul served its purpose. Thank youTroy B.
Rude condescending woman at front desk. And the confirmation bullshit where she had to call somebody I know to verify me??? What the heck? Nobody answers strange phone numbers and I have a wallet full of Government issues ID. Seriously WTF!! Your price however was excellent!kyle D.
I locked the truck and returned key before I took photo of odo.Douglas W.
When we first asked how much to rent a vehicle from Vancouver island to Richmond we were quoted possibly $1500. Depending on demand at that time. Then I went online and reserved there and was under $400. The brakes on the truck should have been adjusted. Had to depress very hard to get them working.LEONA O.
Lady at the counter said i needed to buy additional insurance from icbc she was rude and would not explain these unexpected charges. She put me on the phone with a manger who said i needed to buy insurance from icbc because Uhaul doesn't put plates on dollies i said i have never heard of this before and at one poimt the managersaid i could take it or leave it when i was trying to figure out what this additional insurance is. I called the uhaul 1800# while hooking up my trailer and they said i did not need onsurance. I called a local branch of a well known insuranve broker and they said i do not meed additional insurance. My trailer lights were not working and i was troubleshooting them when the lady from the counter came out said they were closing, gave me a photocopied paper with permission to buy insurance for uhaul equipment. It had a persons name and phone number hand written on it, no address or company name, i called the number and got voicemail. i figure this is some kind of insurance scam and they are getting a kickback from this insurance company so i did not pursue it. Counterperson left me in parking lot with no brake or turn signals, that turned out to be a bad 7wire round to 4 wire flat adapter, i bought a new one at Canadian tire. I have been renting uhauls for over 25 years this was by far the weirdest experience i have had with a uhaul dealer.chris B.
Very smooth rental Thanks UhaulPaul P.
Was closed and just dropped off trailerDeanna W.
Lady that works at CR location is awful to deal with she did not give a crap about my complaints and made me feel it was all my fault. Overall awful experience, would not recommend to my worst enemyMichelle C.