Contract # 91452478, Date 11/7/2026. I rented a 15' Moving Truck. Brenda & one other employee told me to fill the truck up when I returned the truck. I drove the truck 7 kms. I used Peninsula Coop where they have people that fill the vehicle for you. The truck required 12.467 litres @ $1.879 per litre for a total of $23.43 to drive the 7 kms. I pointed this out to Brenda and asked if this was fair to me. She got really defensive and said it was my duty to fill the vehicle and that if I had not done so I would be charged. I remarked that the previous person did not fill the truck, why was he not charged? She accused me of pointing a finger at her. I said this conversation is over and left. I am 72 years old and have delt with U-Haul several times over the years but have never been treated this poorly in my life.
gary s
Lakeland Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Campbell River, BC V9W3N7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisExplain the after hours drop off process and ensure that the customer understands the steps involved. Also, the per km cost online when booking is written in kilometres but the receipt is done in miles so it can be confusing.
Megan SFound some location issues while returning but that's okk.
solomon mI felt your quotation method to be a bit deceiving. It started in kilometers at $1.19 and ended up at over $2 per mile by the end of it. We only drove it 192 miles. It ran ok until the last 5 miles or so when the right front end began to vibrate. I mentioned this to your staff upon return I’ve rented many vehicles and this is the first time i was responsible for inspecting the vehicle for damage both before and upon returning the vehicle. Your system for returning the vehicle after hours sucks. I don’t want to have to download an app to have to drop off the keys otherwise i would be charged a $20 fee if your employees had to get out of their chairs to inspect the vehicle. Also, it was raining that day and the floor of the cube leaked. Thx for the opportunity for feedback.
Dawn PAbsolutely DISGUSTING that i had to lift a 6x12 trailer up onto my hitch by myself, hook it up by myself. The trailor was very heavy and parked on a slant downhill. No help from U-haul reps or advice. I think it is absolutely poor business passing the liability onto the renter to lift and hook up U-hauls rental equipment!
JOANNE R