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Customer Reviews for Lakes Country Carwash
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer lights non-operational. I drove over 2 hours to get a trailer with lights that didn't work. Owner lent me magnetic lights.
Dave Z.Straight up professional guy
Shannon B.Renting from U Haul was a messed up deal. I reserved a 26' truck 3+ weeks before I needed it. The night before my pickup date I received an email saying they have 15' truck available. When I called customer service they found a 26' truck at a different location (which was fine) but the pickup location was closed. Customer service located me another truck 25 miles away!! Sure why not they get paid per mile on top of the daily rental fee! Costumer service reduced my rental rate 10 $. 10 bucks? What a joke. The whole transaction was a farce. Pickup and drop off process took at least 45 min via smart phone. On top of the hours I spent that day on the phone with customer service. Who has that kind of time on moving day? Besides the actual pickup and drop off location being 20 miles out of my way it was a nice spot & I have zero complaints about that business.
TINA A.The service was outstanding!
Joel K.Nothing special about the facility, but the owner was personable and very helpful.
Craig L.Nothing - Excellent customer service at this location
CHARLES L.We did the online drop off as the location was closed.
John M.Location was great. 5he person helping us was very nice,pleasant to deal with. It was very easy and quick thanks so much.
Herman L.Easy to drop off
DALE P.Excellent service and excellent equipment!
joel K.All good, thank you
Robert S.Nothing. A very good experience
Diane M.Best uhaul.experience ever.....was greeted very kind and did not even have order done ahead of time.......the fact that Mark completely took 100 % and had my trailer attached paperwork complete and on the road in minutes very professional quick and painless process!! I would say 10 stars all day!!! The icing on the cake is that when I returned he made it just as easy as when I received the trailer.....thank you 😊
Brenda H.The online checkin & checkout/dropoff procedure totally stinks. My niece rented a truck 2 weeks ago & had to use the online procedure.Took us about 1 1/2 hours to get the truck which did not have the dollies & blankets that were ordered. We had to drive to another location to get. She was to have been reimbursed which she is still dealing with Uhaul. Should have been done in a few days. Then when it was turned in it was another hour online to finally be able to turn vehicle in. My advice is to forget the online checkin. When I rented the trailer I talked with a real person & was gone in 15 minutes, same with the check in. Nothing like real people to deal with. I seriously doubt if I will ever rent if I have to use the online procedure.
Timothy R.Great service. Easy pickup and drop-off.
Jonathan R.The location was top notch. The only drawback was 15 minutes further away from house than another U Haul location. Called the owner on 3 separate times in the span of a week and he never returned my calls.
Matthew S.The gentleman was very helpful and provided some good advice.
Nicholas B.Name on building doesn't match what the uhaul location says it should be.
JEREMY E.Hopkins location that we returned the trailer to was fantastic!
Tom J.Getting billed for 100 miles extra that I put on just to pick up and return a trailer, is a very good racket for you. The equipment was ordered ahead of time and you had time to bring the trailer and truck together at one location, or at least forgive the miles I put on to gather the equipment I had reserved. The trailer was not in service before I picked it up, the dealer had 3 auto-haulers sitting buried in snow and it hasn't snowed here for a week. One pick up and return location would be alot handier, but not as profitable for you I suppose.
curtis C.We got a confirmation of return and copy of receipt right away the following morning. That was impressive to me. We dropped the truck off after hours. I am really impressed with the area manager Thomas. He helped me through this whole stressful process and made this a very good experience! He went up and above for us! I can't say Just how appreciative I am for him and his wonderful Customer service skills that he showed me during the whole process.
troy F.It was just a drop off of a trailer.
Dennis W.Everything was seamless and worked as it should.
Tom H.No complaints about the truck or where we picked it up. Just would like to have been able to find one available closer to us.
Dan E.Truck was very clean and in great condition. It rode really well!
Kerry L.Very little interaction here. We parked the truck, dropped off the keys and that was it.
Tara M.Dealt with 2 different locations for the truck and trailer. Also was on the phone with customer service. All interactions went very well
AL K.Gravel parking area.
Robert H.Uhaul person wasn't around to tell him the truck may have a water leak..
Robert H.Get your system fixed!!!
J E P.Pequot Lakes was nice and the owner was a great help. Merrifield location the lady wasn't there and would not return to rent out the trailer. 1st location in Brainerd showed they had the trailer and it was no where to be found. Took 3 locations just to rent a trailer. Horrible
Bryan S.Nothing, everything worked great from pickup to delivery. Easy to do business with u-haul. Thanks Mark
Mark G.Told us are trailer lights didn't work had to drive 30 min to car dealer to see why are lights dont work. Our lights work just fine the trailer lights dont work. 3 hours behind time then we had to have district manager bring us a working trailer. Very upset that original rental place said he checked trailer lights so that's why he said it was our lights. I dont think he checked them cause had he checked them he would know they weren't working. I am expecting a refund
WANDA G.Excellent service and very easy to rent from. Highly recommend to anyone looking.
JEFF O.The owner is very knowledgeable and friendly. Great guy!
Daniel H.When we went to drop off unit, was sternly told where to drop the unit. Like we know where it was to go. Hours stated open at 0900 no one around. Had to unhook trailer on our own after a brief "want any help", seem not want to be bother just showing up for the day. Next time I will pick a different rental center.
Craig P.Easy to pick up and drop off. Great location.
William F.Everything was so easy to do with the online reservation and 24 hour return option
James B.Nothing, everything was explained well and went according to our expectations.
DUANE D.Very flexible pickup times. Very easy to work with. Excellent service à la clientèle.
Charle W.