Customer Reviews for Langes Auto Care
(U-Haul Neighborhood Dealer)

715 évaluations

825 Ford St   Maumee, OH 43537

(419) 482-6063

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(419) 482-6063

825 Ford St
Maumee, OH 43537

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
5

Langs was very good to deal with and I have rented from their location before. I would recommend them to anyone.

Gregory P 
Évaluation :
5

The customer service is excellent I would recommend that if you want really good, friendly people and great service for rental you should choose this location.

Toby D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRADEEP W 
Évaluation :
5

Transmission was not maintain. Transmission would not shift into. 2nd without Hitting.4000rpms. 3rd. gear was 3k-3,5k before shifting. Plus programming the truck to be in tow mode every time you started the truck. Not only is it Annoying, but trying to remember to shut it off every time you start it, if you forget to shut it off that would cause of mpg to be lowerd. Staff was great !!!

JASON G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael H 
Évaluation :
3

I would not recommend this site to rent from. When i dropped off the trailer, i was told to pull in the back and disconnect the trailer myself! I never had to disconnect a trailer myself before and then man handle the trailer in a storage spot!

Mike S 
Évaluation :
5

Dropped off when closed. No issues

Kim A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D 
Évaluation :
1

Was overcharged for after hours $20 when it was returned at 3pm. Was charged for blankets when they were never removed or used. Need refunded

ANTHONY S 
Évaluation :
4

Need to designate more clearly where to drop off equipment and have chocks available for trailers.

Richard B 
Évaluation :
5

Ease of reservation and professional staff.

Charles T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S 
Évaluation :
5

Very friendly, efficient staff. Truck getting some age on it.

James S 
Évaluation :
5

I am a repeat customer because of the professional service that I received.

Deborah R 
Évaluation :
4

Back was fine.few leaves. When I got in to start noticed mats slightly wet in area but dirty, like used & not chkd before next renter( me). Mats could have been cleaned better I feel. Sent photo of mar that am. Overall was fine. Merci.

Christine H 
Évaluation :
3

I picked up the truck at 10:00 am on 03/16/24 and returned it at 12:45pm on the same day. The office was closed although posted hours indicated they were open until 6:00pm. Self return process through the app did not work so I was unable to complete the self return. Another customer returning a truck had the same problem.

Paul C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa h 
Évaluation :
5

.

Mike N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M 
Évaluation :
3

The truck was parked much to close to the next vehicle which made it hard to open drivers door to enter. Nothing to do with the location but the online check in process was horrible. Took way too long, both app and website kept freezing. So many hoops to jump through, all of which could be done with much ease at reservation rather than rental time. I'll think long and hard about using UHaul again.

John H 
Évaluation :
1

Did the return process on my phone and still got charged an additional 20 dollars.

jason c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H 
Évaluation :
3

Dropped the truck off after hours in the parking lot.

John R 
Évaluation :
5

The moving help was terrible and ended up charging us extra, which I had to pay through Venmo.

Lisa A 
Évaluation :
5

They did charge and extra 2 gal of gas it's hard to determine exactly how much fuel to put in when the vehicle it's not full. We returned it exactly the way it was when we picked it up. We took photos.

Ryan B 
Évaluation :
3

Wasn't sure where to put my key when returning. U-Haul provided no direction other than showing me a picture of a U-Haul drop box, which I couldn't find at this location. But I just threw it in the lockbox I got the key from. All in all quick and easy.

Andrew V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S 
Évaluation :
5

Great process.

Janna H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne W 
Évaluation :
5

Make app better. Plan extra time when needing to use app for pic up and return 20 minutes easy for pictures required to move through screens. Challenges when cold and dark. Please mark key drop more clearly. Put info in app it is on door of business.Truck was unlocked when I picked up but secured when dropped off.

Kathleen M 
Évaluation :
4

No problems, associate was helpful and informative.

Donald F 
Évaluation :
5

Rented a small "box truck" for a couple of hours to move a few pieces of furniture. Conveniently located and very reasonable cost. My second time using them. Will definitely go to them in the future when needed.

Paul L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C 
Évaluation :
1

Get an app that works, make check in easier, do not charge a "convenience fee" for checking in when it is not possible to do on your website. Enable the personnel on site to refund erroneous charges. Make the key dropoff obvious not a hide and seek exercise.

Kevin E 
Évaluation :
2

Having trucks that actually work well. And having the equipment that you picked out on the website there when you pick up the truck.

Kaitlyn S 
Évaluation :
5

The only issue was the cab smelled horrible and not sure if the pics were good as we returned it after dark. Also, we parked it in the same place we picked it up .

Amy T 
Évaluation :
2

Took 40 minutes to get truck. On hold for 30 minutes. Website app is horrible. People were nice when finally able to speak with someone. Advertise $19,99 but best to advertise $49. Is what it is and got couch moved but will use someone else from now on. Again people were nice - app is crap.

Barbra C 
Évaluation :
1

I arrived on time and no one was there. I had called earlier to confirm. But no one answered my call. So I called customer service. And they told me that I had to use the online Share program. What a f***in' waste of time. I spent time answering all their questions and taking pictures of myself, my drivers license. Then I had to provide an emergency contact. Then n alternative contact that was different from my emergency contact! And then after all this, it kicked me out. And I had to start all over. I WILL NEVER USE UHAUL AGAIN!

Richard W 
Évaluation :
5

The truck had not been swept. Leaves etc. in box. I also could not figure out how to adjust the mirrors.

RAYMOND S 
Évaluation :
5

The lock on the back of the truck would not open.

Aimee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taaia A 
Évaluation :
5

Return process with app didn't work. Had to call customer service.

Patti V 
Évaluation :
5

hated the on line check-in. I thought that you would give me a separate location to load the pictures for the inside of the cab and the box. The location and equipment was good.

Ruby F 
Évaluation :
4

Get your UHaul app working.

Jaime N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D 
Évaluation :
5

Excellent job checking us in and explaining everything to us and returning the truck was easy and the gentleman was very polite and helpful

Mark E 
Évaluation :
5

Nothing, great experience!

Lisa J 
Évaluation :
4

Good experience.

Donald F 
Évaluation :
5

all services were excellent.

Scott S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lexus C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin R 
Évaluation :
5

Langes's was great, but I had a long, difficult, frustrating time the day before trying to go through the U-Haul app. I finally gave up on the app and went to Langes's the next day, where I received fine help, picked up our rental, used it, and turned in a short amount of time. Langes's was convenient and very helpful!!!

John B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek V 
Évaluation :
5

I was very pleased with the way I was treated and informed.

Robert B 
Évaluation :
3

I picked up the trailer an hour and a half early, I was charged for a full extra day. I returned the trailer at 11am 6 hours early. They did not even mention I would be charged another day, it just showed up.

Adam B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T 
Évaluation :
5

Freckles was great!

Cristina S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D 
Évaluation :
5

Lange's was great-- friendly. Answered all of my questions. Easy access. Answered the phone when I called!

ann t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean W 
Évaluation :
5

No improvements necessary based on our rental. The location was excellent: easy to get in and out, knowledgeable and friendly staff, easy check in and out and the truck we rented was in excellent condition.

MARK F 
Évaluation :
3

Fix the lighter plugs and the windshield it needs to be replaced and I almost got pulled over for the broken windshield seems like the place I rented it from does not care that the windshield is broken

Brad S 
Évaluation :
5

I have rented many vehicles and trailers over the years. This was the best!!

terrence h 
Évaluation :
2

I put in gas and tank was 1/4 full. When I left. They charged me for 2 gallons. That's unfair. Won't rent u haul again

Pam B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon I 
Évaluation :
1

This location offers a 24 hr key drop off for your convenience. I got hit with a $20 "after hours" fee...even though I turned the truck in 2 days early. There was no warning of this fee..had no heads up as to their hours, or I would have been there before, or dropped it back the next day. Also not sure what this fee was for, as all I got was an emailed receipt regardless.

Cindy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE E 
Évaluation :
4

It was a crack in the window when we got it and then we couldn't check out but that was U-Haul's fault, not Lange's fault.

Kevin B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Nothing, everything was Great !!!

Ruth C 
Évaluation :
5

Professional and made the experience Wiery free.

charles t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

The people running the business were great. But when we stopped to pick up the 24/7 reservation we had made, we were there for over an hour. The person who we contacted when the app wouldn't work was very patient and helpful. But your app really sucks. I'll never use it again.

Al V 
Évaluation :
3

I was satisfied with the service.

Chester S 
Évaluation :
2

Finish with one customer before moving on to the next. I rented a trailer and first to pick up while 5 others showed up after. I had to wait over 30 minutes for the guy to take pictures of it before I could leave because he decided to check everyone else out first. Infuriating.

Jason S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY W 
Non les évaluations ont été soumises pour cet établissement.

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