Customer Reviews for Lantana Self Storage
(U-Haul Neighborhood Dealer)

651 évaluations

1930 Lantana Rd   Lantana, FL 33462

(561) 533-7656

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 8 h 30 am à 5 pm
  • Dimanche
    De 9 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(561) 533-7656

1930 Lantana Rd
Lantana, FL 33462

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 8 h 30 am à 5 pm
  • Dimanche
    De 9 h am à 2 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

uhaul needs to do a better job when it comes to scheduling over a holiday because this location was closed. had i not picked it up the day prior i would have been in trouble. other people showed up on the holiday and were left stranded. that happened to me previously

nicolas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

A little improvement on receiving equipment. They should have a person outside, directing the location for the equipment station. He say that everything was excellent and I'm very satisfied with the service they performing.

PEDRO M. 
Évaluation :
5

Thank you for a wonderful trip.

Thomas J. 
Évaluation :
2

I was charged for fuel when there was absolutely no reason. It was sent back over what I got and was charged for one gallon. This was unacceptable

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
3

I would only recommend this location because of the quantity of trucks and equipment they have. The truck was dirty inside and I was charged a gas fee because I supposedly didn't add enough gas for a 8-9mile trip. We had believed we had put enough. The tank was already over a half a tank also. The gentleman wasn't friendly, didn't greet as we came into the building, nor did the young lady. It wasn't a friendly atmosphere.

brenna K. 
Évaluation :
1

Customer service was rude.

tiany V. 
Évaluation :
1

Have what was paid for in the uhaul especially when it was a reservation. Had to drive to another uhaul location to get a dolly. Took an hour to get in the uhaul and I was in a time crunch.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donals H. 
Évaluation :
2

Provide a more helpful and experienced employee. Had to unchain/unlatch car by ourselves from the car transport!

cheryl H. 
Évaluation :
5

Excelent customer service. Clean and well maintained equipment.

Maria F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalah A. 
Évaluation :
4

Location was convenient. Staff was great. Renting a U-Haul truck is cheap it's the mileage that will break you. I work in government and mileage is usually $.85. All in all it was good.

Shelia B. 
Évaluation :
5

It's been a while since I've rented a U-Haul but the experience at this location was definitely a plus. I would recommend this location to anyone!

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

The young lady at the front desk was Percy polite answer all my questions, walk me though the check in process. Store was very clean and have all the staff that I need for my moving.

Lady B. 
Évaluation :
5

We left the truck after hours so did not deal with anyone but this place always seems to be in tip-top shape.

Ana G. 
Évaluation :
2

Excellent 👌🏻✨

juliet M. 
Évaluation :
5

Personel with high customer service level! Great job!

Emiliano I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN P. 
Évaluation :
5

Just continue to make your business accessible and economically priced. It's stressful and costly to move,so U-HAUL makes things easier and attainable.

Anita B. 
Évaluation :
5

Everything was great!

COLLING R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sophia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don J. 
Évaluation :
5

Nothing you are doing everything right!

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin B. 
Évaluation :
3

The charge a $75 deposit and the final price after finish using the truck, never send me the the $difference. Arround $7

edgar A. 
Évaluation :
5

Excellent service, no problems getting van and returning process what also excellent

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CeCe W. 
Évaluation :
5

Uhaul cancel my first order and they sent me to this location after being placed fir an hour on hold by the uhaul customer service I'm expecting a call back since the miles were charged and I was promised that I would have 60 miles for free due to all delay caused by the truck cancellation

Gigi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt B. 
Évaluation :
5

Great service

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy J. 
Évaluation :
5

This location was the cleanest and the quickest rental I have ever experienced. The lady who helped us was great also. So patient and polite.

Michael B. 
Évaluation :
1

Communication would have helped as my first night was a waste, unable to move my furniture as the 2 Dollies I requested were not in the truck. Mobile experience was horrible as the area seems to be a dead zone. Poor lighting, the first time I walked up to the truck bldg lighting were not activated. Second time it did but it wasn't good enough to detail the truck. After jumping thru hoops to provide my info and gain truck access. The truck frighten me as it wasn't running properly, it needed servicing. Probably oil change, front end, transmission. I am not a mechanic. Next day I called the store to informed my dollies weren't in the truck and the truck was driving horribly,the lady that answered the phone said I was not in yesterday. Offered me regular dollies, when Id reserved an appliance and a furniture dollie. I explained that if I drived yo pick it up, I would add miles and then I'll be charge for miles. She said you can pick it up in your car, I explained it wouldn't fit in my car and didn't offer any solution, didn't Apologize. Customer service non existent. Didnt go above and beyond. Customer service uhaul line were very nice some more than others but nevertheless I appreciated a sweet voice in the midst of chaos. Returned my truck unable to complete the mobile drop off due to the lack of connectivity in the area. Called the uhaul line and explained that I was not able to get connected and she suggested to download the app which I did. But I faced the same outcome unable to connect. So bad that I tried to get an uber and it wouldn't connect. Had to call my son and ask him to order me a uber. Connection was in and out but he did it for me. I'm guessing I was charged the $20 inspection which is not right as I was not able to connect.

Mireya M. 
Évaluation :
5

Economical rates, friendly counter agent, technolocal-advanced van and easy booking process.

Felitia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Excellent customer service and a great vehicle. The instructions for pick-up and return were clear and the overall experience was great. We returned our key in the after-hours drop box for convenience. Will definitely work with this location again. Merci

Penny K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liana G. 
Évaluation :
2

The address was wrong on the confirmation email. Requested a truck and when I arrived at the UHAUL location they told me this van is the only one available. Staff not helpful. Very disappointed. I am glad U haul is available

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afi S. 
Évaluation :
1

Your customer service is terrible. vehicle not on site…sent to another location and no one was there. called your 800 number and had poor results. I will advise people to stay away from u haul.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesder J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rodrigo S. 
Évaluation :
5

Everything was very good and professional, fast service and very helpful., for the next customer just keep the same line of work . Merci

CARLOS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia G. 
Évaluation :
3

Location was extremely crowded for an after hours drop-off. Manager not very pleasant, and insisted I drive over 40 miles just to fold some rain-soaked blankets in order to avoid an additional charge. Mr Mike DeJesus was extremely helpful. However, I was charged for 2 gallons of gas; truck was returned with exact fuel limit. I called and left message and stated I had photo proof of such and NO call was ever returned.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Will T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

The girl was very pleasant

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie K. 
Évaluation :
3

The staff is not Uhaul-it's Self storage-so they don't care about helping you with questions or concerns about the equipment that they could easily look up the answers to. And uhaul customer service didn't want to address that problem with them, l assume for fear of losing them as an outlet for your services.Uhaul did correct the problem, but it's the storage staff's indifference that is most offensive. Especially when you think they are Uhaul staff.

Janice M. 
Évaluation :
5

Comprare to other haul stores this is the best one in customer service . Great people , great service

Jose N. 
Évaluation :
5

The lady who checked me in and out for my Uhaul rental is always very friendly and helpful.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susana K. 
Évaluation :
5

A quick review of the controls. The tow button has to be pressed to not use tow. The cabin light was on and took a while to figure out how to turn out light.

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia K W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Best U-Haul location. Professional service, quick and easy.

Karen S. 
Évaluation :
5

I have to say that our experience was awesome. Not only was it amazing customer service, but our needs were met last minute when we needed it. I will always rent from U-Haul and especially this location. Thank you thank you thank you.

Susan W. 
Évaluation :
5

Everything went very well everyone was very pleasant and accommodating and I didn't have to wait Everything was already set up and I just picked up the truck drove away Thank You

christopher L. 
Évaluation :
5

I checked on my order, that I have a driver's license from another country, I checked again when I got there to pick up the van and tried to do it online, but it didn't work, the person on the chat just kept saying that I should have and ID from the US, what I don't have, after 15 minutes I entered into the store and did the pickup with the person inside, worked fine, but online it was a terrible experience.

Tiago S. 
Évaluation :
5

Cleanest Uhual I've ever been to. Customer service was outstanding definitely renting from this location and this location only

Jose N. 
Évaluation :
3

I rent but the address they sent me to pick up was incorrect and they had to send it again

Wanda E M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Please wash the pick up truck. Fill up the gas tank before every rental. Help cost to customer. Gas prices are way up. Hope this helps

Magaliy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian S. 
Évaluation :
5

The truck was filthy. The outside covered in bugs from the bumper to the rooflines. The wiper blades were so dry they wouldn't clean the windshield. Interior needed cleaning

Kyle B. 
Évaluation :
5

Everything was good

HENRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario L. 
Évaluation :
5

It was actually not the greatest experience as a first time renter

Jenny D. 
Évaluation :
3

U Haul needs to get someone to create an APP for them, so the mobile check in can move efficiently. Going to a Browser is not going to get it done. It was cumbersome, and slow, and didn't work period, still had to go in and get the reservation completed by office personnel.

George D. 
Évaluation :
2

Too expensive

Patricia J. 
Évaluation :
5

Great customer service! Everyone was friendly and very helpful.

theodore W. 
Évaluation :
5

Make the mid size a bit more available

Kenneth W. 
Évaluation :
5

a very nice and lovely girl will do an easy and fast process to rent a truck. im definetly coming back in my next move.

vladimir V. 
Évaluation :
5

Well organized, equipment clean and well maintained

Braddock A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Amazing costumer service ! Explained everything in detail! Overall perfect!

Amairani R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odlet J. 
Évaluation :
3

The van was not clean and it definitely smelled really bad. It was impossible keep the windows closed. And after all the stench was transferred to our clothes. Bad experience with this van.

Michael D. 
Évaluation :
5

Perfect truck for quick moving job, at an excellent price.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savvie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Have more dollies available

Emmanuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Non les évaluations ont été soumises pour cet établissement.

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