Customer Reviews for Lantana Self Storage
(Concessionnaire U-Haul dans le voisinage)

497 évaluations

1930 Lantana Rd   Lantana, FL 33462

(561) 533-7656

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(561) 533-7656

1930 Lantana Rd
Lantana, FL 33462

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

HAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO P. 
Évaluation :
5

After check in process became too slow to get truck key, too much emails, texts and phone calls.

Isaac A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR V. 
Évaluation :
5

Everything went very well.

TORNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE P. 
Évaluation :
5

Just keep doing what you do. You're just perfect 😉ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'

ETON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCCO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn L. 
Évaluation :
5

Great customer service!!

ANTWON L. 
Évaluation :
5

Service was perfect.

JANET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

Everything went extremely smooth. The clerk was very helpful to ensure our understanding of the process and safety of the equipment and its users.

MARILYN M. 
Évaluation :
5

The two people working at this location were awesome and went above and beyond customer service wise!!! Great experience!!!

JESSIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLGA T. 
Évaluation :
5

nothing

EMMIT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
1

I was charged 79 $rental fee instead of 19 $on a van I rented. I told her I only needed it for 1 1/2 hours and only 30 miles but she said it automatically put a hold on my account until I return the van then they adjust the bill. She also said it had a full tank. When I drove off and got on the highway I noticed it was less than half a tank of gas. So when I got off the highway I stopped and took a Pic of the gas tank. I returned the truck 1 1/2 hour later. In the morning I was charged 79 $for rental, plus mileage and filing up the tank. The 40 $-45 $rental became 111 $. Later in the day the gas was adjusted but the the 79 $fee. Finally I got charged around 55 $but I only owe about 40 $... I contacted the office twice and have not heard back. Now I have to visit the store for the 3rd time to try and resolve this! I don't have the time for this! But what other choice do I have? My husband and i have used this store many times in the past year.

KIMBERLY B. 
Évaluation :
5

Excellent!!

BENNIE R. 
Évaluation :
1

It was low on gas and they still charged my card extra the lasy lied and said there was a fee please contact so I can get money back 561-929-1691

Cornelius S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Everybody was great.

STEPHENWILLIAM T. 
Évaluation :
5

Excellent service à la clientèle

Christina T. 
Évaluation :
5

Owner contacted me about my insurance needs. Really appreciated his help. Thank You.

Kevin M. 
Évaluation :
5

Got me into my truck very quickly even though it was 9am and I had just made the reservation on the phone only the night before. Merci.

Elvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina V. 
Évaluation :
4

I was asked to sign a receipt for the rental truck at the drop off location. I was not given a copy of what I signed for which incorrectly states I was not involved in an accident in that vehicle. I did have a minor accident, not the rental truck was not damaged. Additionally, I was charged for something that wasn't discussed with me. I did buy "Safe Tow" for that vehicle. Bad service one the part of the drop off location personnel.

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

The email where you have to take pic of licence, does not seem to always work. It would be better if more interactive. Problem solving with hints? All this checking in online after rental is redundant and unneeded. It's all handled at store. Maybe a thank you Mr._____ see you in 24 hrs. That's all that's needed. Check in online after I just left store? Really???

Larney E. 
Évaluation :
5

You fucking assholes cancelled my reservation without any warning or noticed and fucked my whole day up. Then you double charged me for the 20' truck I ended up with. Go fuck yourselves. The staff at the lantana location were great, this message is not directed at them.

WILLIAM K. 
Évaluation :
5

Tried Uhual 24/7 for the first time and it was easier than I expected!

Evelyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oswaldo Z. 
Évaluation :
5

Nothing,the manager was amazing.Loved her

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihosvany A. 
Évaluation :
5

More associates

JOSE L. 
Évaluation :
5

When i get the email to send my license it does not work on my phone well. Was almost turned away.

LARNEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Very friendly, accommodating and knowledgeable staff.

ZAIRA M. 
Évaluation :
5

Evelyn is very profeccional!!!!

Mirela L. 
Évaluation :
3

Brought the truck in at 5:30. Was told by staff member that we needed to fold each and everyone of the 24 blankets in the back of the truck or we would be charged a 25 $folding fee. I worked real hard to get the truck back before this location closed and I'm glad I did. If I would've gotten charged 25 $for not folding blankets I would've been very upset! I just wonder where it says this in the contract because I did not see this? Have not experienced any level of professionalism from any of the U-Haul locations at this point! Very poor customer service skills at both pick up location and drop off location! Maybe your U-Haul representatives need a lesson in proper customer service skills. Skills on how to treat somebody who is using your service! Your current representatives make you feel like they are doing you a favor. When an essence it should be the other way around because you are choosing to use U-Haul for your moving needs... just saying

Russell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE O. 
Évaluation :
5

Very helpful and accommodating by using Uhaul/ share website for my move. Best rates are on Tues./Wed. No problems.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN R. 
Évaluation :
5

The person at the counter was fantastic! Friendly and professional. Treated me great.

Jeremy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Your app does not allow me to upload my license. This is making it very difficult to rent your trucks. I sure cant be the only one. You are looseing money by making it difficult. I spend about 150 $a month with you. That almost ended last week.

LARNEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Very good location, close to I-95. Very professional, quick, friendly & knowledgeable staff. Will definitely recommend. Best Uhaul rental location in town. The manager Tammy is the best!!

Bennie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMERRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Very friendly staff Thank you Jesus

EDNER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tania V. 
Évaluation :
5

Fantastic service, clean vehicle & excellent equipment. Excellent customer service!!

Bennie C. 
Évaluation :
5

Professsional, clean location. Thank you!

Joanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul R. 
Évaluation :
4

The improve I would make next time has to do with the drop off process online. When we went to drop off the truck the location was incorrect as it did not match the location on our paper. We went to complete the drop off online and the process was glitching, it would not complete the questionnaire portion.

Cheyenne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
5

No waiting and friendly customer service

Ramsey P. 
Évaluation :
1

Got double charged on insurance, and also charged for the extra day even though we dropped it off hours before the 24 hour deadline. Asked if they could check the vehicle in since there were two employees inside doing absolutely nothing, but insisted on leaving the keys. We would have stayed to make sure it was taken care of, but we were in the process of moving, naturally, and didnt have all afternoon for them to do whatever they needed to at their own leisure. No one else was in store so there was clearly nothing going on that required their attention. Stay away from any storage or uhaul in Lake Worth.

Savannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg L. 
Évaluation :
5

Excellent!!

SUBRINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
1

Vehicle was dirty and I was charged a 25$ cleaning fee. That is disgraceful. I will never rent from you again.

Barry B. 
Évaluation :
5

Super friendly and fast service. Made check in and out a breeze! This will be my go-to location !

James L. 
Évaluation :
4

Neighborhood business. Rented several times from this location and they always take care of me.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kedren F. 
Évaluation :
5

Had to drop off at this location after Davina Bean scheduled a drop off that closed well after the return time I communicated. The gentleman that assisted me after such a terrible experience with Davina was pleasant and accommodating. I got the impression this wasn't the first time this manger has created such a terrible experience.

Joshua T. 
Évaluation :
3

I scheduled a 15 ft rental at 1230 on Uhaul.com . When i arrived ..there was no truck to be found until 3pm .

Ariel C. 
Évaluation :
3

Poor Customer service and Extended wait times due to poorly trained front desk personnel and confusion among front office staff regarding truck rental return policies and procedures. This resulted in unnecessary extended wait time, customer frustration and poor reflection on U-Haul as a truck rental company.

Richard C. 
Évaluation :
1

Rental pickup was at 9am. Location did not open until 9:25. Truck was dirty. Attendant was needs customer service training.

Carlos G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexandria D. 
Évaluation :
5

As a returning customer I think you should discount price some how even if it's lowering mileage rate

Joseph W. 
Évaluation :
1

The U-Haul system was down when I arrived, and the kind employee working had to attempt to access it numerous times to no avail. It wasn't until nearly an hour after my appointment that I was given keys to the truck. The delay ruined my whole day and resulted in my entire move out of state being postponed.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
4

The app to make reservation was confuses

HENRY C. 
Évaluation :
1

Watch that they don't charge you twice as they did me still waiting for them to put back the money they overcharged

Anthony C. 
Évaluation :
5

Great service with friendly staff.

sophia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenika P. 
Évaluation :
4

The location was very helpful, but only because the online experience was terrible. As we tried to pick up with the app during the verification process we just received a note that it did not work, and then our account was locked and no one could help us. In the end I was only able to pickup at 9:00 am the following morning vs 8:00 pm the prior day. This created a lot of hardship in our schedules. This process has led me to look elsewhere for any rental.

CHRISTOPHER F. 
Évaluation :
5

The middle seat backrest allows the driver to fold it down in creating an middle armrest with extra cup holders. This area should be more carefully inspected/cleaned. It looks to be common area/surface that gets forgotten about in cleaning because of the flexibility in it folding up (out of sight...out of mind.)

Christian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Non reviews have been submitted for this location.

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