Everything was great.
Erika C
Customer Reviews for Laredo Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service!
Ricardo AThe rental was great. The only issue I had was that when I showed up to pick up my rental the employee at the Country Store in charge of Uhaul had not been scheduled to work that day. The Country Store employee did a great job in figuring out the computer system so that I could take my rental.
Juan aDedicated u-haul station with advertising would help this store/location stand out and possibly increase sales. U-haul could also supply staff with funds to embroider uniform sleeves with U-Haul logo.
Jose RGreat service on pickup and drop off!
Robert MHave moving essentials available
vensanna lI was unduly charged for additional days which I did not take.
Emilio HReally good customer service BUT they need cleaner U-Hauls , and make more trucks available in good condition
kathyleen VThe guys over at Laredo Country Store are awesome. The process goes smooth and easy. I've rented several times at this location and it's the best in Laredo.
Josejuanluis RNothing, Great service
Elizabeth AFriendly staff Excellent service
Benito GRien
Angel GGreat service and very reasonable price for rental, will definitely recommend!
abiel gVery satisfied
GINA OThank you for Service everything work Excellent .
Luis MGood services
Eliud RNothing. Everything is great
Armando CEmployee very helpful and prompt service.
MARTHA TEverything was fine at this location.
Maria EEverything was excellent! The young men at this location made it a very easy process getting the trailer as well as dropping it off.
Perla LBoth reps were courteous and very friendly that to me is money!! Thank you Kevin
Felipe GThey did have the equipment ready an on time, however the equipment was defective.
Javier GFirst of all the guy checking out was completely rude and i understand customer service in Laredo isn't the best but this guy took it to a different level. When i asked about a discrepancy on the contract he basically told me it is what it is. I'm glad i left Laredo and all its rudeness in my rear view mirror.
MIGUEL Jemail said to pick up at one place but it was another place for pick up
RAMON QTime to pick up the unit was excessive, specially since I had already made a reservation and everything was (apparently) ready. I took them 30+ minutes to log into the system, access several screens, do a contract, etc.
Adrian FMore than the location, U-haul itself failed to check the condition of their equipment. Lesson for renters is to verify the trailer/rental equipment the day before. They are supposed to give me a trailer with a busted wheel (tread tires came off already). The location should have retired that one for the area manager to fix it and not place it on circulation until certified safe. Furthermore, when I went there last 08.21.21, the young attendants are not even trying to resolve the issue. I even saw them snickering and laughing at me from a far away. They seemed not trained for these transactions. The next day (08.22.21), was better. A different personnel was able to have patience and know how to assist me. But the "glitch" from U-haul reservation system is making the wait like almost an hour.
EU BUhaul did not have the size trailer I ordered and paid for in Larado. And I was not able to contact Uhaul phone rang busy from 4:30to 9:00 on pick day. Next day had to rent a truck and pay my movers overnight stay. This cost me about $1 400 more than my original price. I am 70 years old and this was the worst CUSTOMER SERVICE in my life. Uhaul failed terribly no call or email before pick up and no way to contact Uhaul when I needed to. I will again never contact you or recommend you
RONALD JWhen picking up unit I was advised my time arrival time affects my return time I picked up unit at 9 but didn’t start loading stuff at 12 if I was told about the time frame I would of chosen a different time this made me get a late fee
Oscar BI did not make this reservation.
Michael GI didn't have the pleasure to meet someone, I dropped the Uhaul after hours.
AARON PGreat staff
Andres PLocation could not fill request for dollies or blankets. Did not call and notify me of missing items.
Connie MSales person was unaware of my original contract for 26' truck. Said I must have hit the wrong button online and ordered a 20' truck. I checked the order receipt when I got home and I did order a 26' truck. Did not have the dollies and blankets I ordered. Did not offer to find them in town for me. But worst of all, did not warn me ahead of time, in the call made to confirm that I was picking up the truck, that my order could not be filled as I placed it. I had to find the dollies, myself, and drive a couple miles to get them. After arranging movers, I could not change my dates. So what should have been one move 1000 miles ended up taking 2 moves. Real bummer! So far, Uhaul has not stepped up to address any of my complaints, even after filing a phone and an email explanation of the problems they caused. (and being told that someone would reach out to me within 48 hours.)
Connie MAll went as planed no problems, nice people
Don fNothing at all, pickup was a breeze
James NFast and friendly service
Jesus GI think customer service was excellent no need to make any changes
DIANA NEverything good, thks
Dario RExcellent services!👍
OLGA DEverything it's okay
REYMUNDO GThat the location have the equipment. In the first location did not have the equipment, I have to call for assistance to uhaul to get me another location with the equipment. I loss time
OSVALDO FThe person in that location, never explained to me how to open the back over head door and ramp, also inside cab, the steering wheel was very sticky with caffe or soda stain, dash board & floor very dusty . From 1 to 10 I'll give them a 6
Ruben ATodo bien gracias
Jesus MPersonal could be more quickly and write correctly the email address and phone number'cause never got the copy by email.
Isaias J