Interior of trucks need to be cleaned between customersTHOMAS E.
Customer Reviews for Lasalle Kwik Way
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sudbury, ON P3A1W9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They should have staff available during renting hours to process transaction smoothly and walk you out to the truck, show or explain anything needed. Their trucks are parked across the street, and with only one staff in the store, other customers transactions are delayed and also done between uhaul transactionChanelle P.
Le client n'a pas laissé de commentaire.Marja R.
Le client n'a pas laissé de commentaire.RITAC G.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.PAUL J.
I had the best experience ever renting from this location Very friendly staff!! Thank you will definitely come backLorans S.
Le client n'a pas laissé de commentaire.Isaiah J.
Le client n'a pas laissé de commentaire.TINA-LOUISE S.
This was an easy drop off, owners very friendly and helpful.Eric B.
They seen me driving in. They were outside immediately to assist me. The entire transition from start to finish, was amazingly seamless - thank you!Christopher B.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.PAULP L.
Le client n'a pas laissé de commentaire.TAMMYLOUISE T.
Don't give away trucks that are rented alreadyJoseph Ferlotte F.
Le client n'a pas laissé de commentaire.Tracy T.
Nothing. Was a fantastic experience. Kudos to the kwik way staff.jennifer H.
Le client n'a pas laissé de commentaire.REAL F.
Not professionalALLENJ D.
Not very professional. I never agreed to drop the trailer off to any other location when I rented the trailer based on the advice the agent told me to drop all three rentals at lasagne. He seemed upset before we talked about anythingDONALD J.
Did not walk through contract with me. Or went over details of truck with me. Just did everthing on his phone.Antonio D.
Le client n'a pas laissé de commentaire.HENRY D.
Le client n'a pas laissé de commentaire.BRIAN L.
Very helpful no problem with the drop off as well. We need the truck for an extra couple of days as our house was not ready to move in. They were very accommodating to our request. I would recommend both places to anyone Thank you ðŸ™‚Barb H.
The parking lot for the trucks was easy to spot off the main road but quite congested but we did have a spot to park it for the time being. The office was across the street in a variety store but easy to locate. We dropped it off with ease and overall it was a great experience using U-Haul. Would call again if needed in a heartbeat.FRANKT B.
Improve your customer service, 1-800-468-4285 is a joke and i wasted 2 hours of my time, your chat line is no better.Fergus K.
I had booked a truck at the Lassalle location then I received an email stating I will have to pick it up at the minow lake location which I had to drive all the way to the another side of the town. Upon arrival, they (minow lake location) told me that they only have VAN, not the truck. The guy told me to contact customer care and upon calling they sent me to the Lassalle location (which I had booked initially). It was time-consuming and no inconvenience was mentioned by the customer care rep upon calling. I would rate management average if I could.NILAY P.
Le client n'a pas laissé de commentaire.Jazmin H.
Sadly we reserved a 26' truck 6 weeks in advance only to find out, by uhaul head office and not the location we picked up at, a day before we were to pick up the truck we were advised all there was only was a 15' truck available. Eventhough uhaul compensated us with reduced mileage rates, it took us 3 loads verses 1 trip. Made this move a very long day.RONALDJ D.
Le client n'a pas laissé de commentaire.Jake M.
Check the right view mirror. Kept moving the whole trip and could not rely on it at all. Otherwise, everything else was great. Good price for the amount of travel we did as well. Definitely book UHaul again.Kiyomi W.
Le client n'a pas laissé de commentaire.Judith L.
Le client n'a pas laissé de commentaire.Livio B.
Monitor transmission and vehicle performance The tranni wasn't shifting correctly but it wasn't to bad didn't affect the gas mileage On a positive note we rented it for 4 days and the total of it that cost us was only 520 $and we only had to put 200 $down because either credit card or cash they are very polite very understanding when I called in and told him I was going to be late I'm very professional I would recommend these guysDWAYNEO T.
Le client n'a pas laissé de commentaire.STEVENALLAN B.
Le client n'a pas laissé de commentaire.JAMESBROOKS T.
Le client n'a pas laissé de commentaire.Philip J.
The online booking portal takes too long for approval. My last rental took over 30+min just to get to me while im paying for data on my cell at high rates. Hire more reps for your call center / on line center. Further more twice for this rental I wanted a 10' truck but both online bookings DEFAULTED to a cargo van. Yes I made it work but its not what i orderedMICHAELJAMES B.
Wonderful service - first time renting a uhaul and if I ever have to move again, I would definitely rent. Was comfortable to drive. Merci.diane V.
The cargo van inside was disgusting and a safety hazard during this time of COVID 19. There was a used mask and food on the seat. Open pop can and coffee cups. Sticky and dirty condition. I would not have taken it but it was the only van and I was only in Sudbury for the day to move my daughter from university. I feel that I should be compensated and that dealer should be consequenced.kelly W.
Le client n'a pas laissé de commentaire.Milan K.
Le client n'a pas laissé de commentaire.Kristie K.
Le client n'a pas laissé de commentaire.sheila L.
Le client n'a pas laissé de commentaire.ARIEL M.
Renting moving truck was the great experience from these guys. Specially, Sagar has assisted us well and through. Kwik mart, Lassale is highly recommended for your future moving needs.SAHIL D.
Le client n'a pas laissé de commentaire.DELINAJEAN F.
Le client n'a pas laissé de commentaire.TERRANCEG S.
Le client n'a pas laissé de commentaire.JOHNROGER A.
Le client n'a pas laissé de commentaire.Lynne G.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Clement K.
Le client n'a pas laissé de commentaire.Paula A.
This location was not the location that I booked the reservation through. This new location originally told me they could not guarantee a vehicle for the time I needed it. It wasn't until I told them I would search somewhere else for a vehicle that they called me back and arranged a suitable pick up time for meKevin M.
Not sure how whole.process works so they lie instead of saying they don't know. Took 100 $cash deposit and promised id get it back in cash and I had to wait 4 day ls for it to be reversed to the card that was used to book the uhaul.Sarah C.
Le client n'a pas laissé de commentaire.Kunjan G.
Nothing. The process was painless and the staff was very friendly. The entire process probably took less than two minutes, including the time it took to park the truck.Richard G.
Le client n'a pas laissé de commentaire.Vivek S.
Le client n'a pas laissé de commentaire.John I.
There was garbage inside the truck a package of fools liners for stoves that someone left behind and a dead mouse the the box of the truckDARLENEM M.
Not much, this location was very good. Excellent service.DONALDW G.
They literally did nothing, we just delivered the truck and dropped off the keys.Zachary C.
While there was a mistake on n the pickup time, which may have been my oversight, the owner did a fantastic job making sure I got one ASAP Very courteous!DANIEL L.
nothing was a smooth drop offTAMMYLEE-ANN F.
Le client n'a pas laissé de commentaire.DWAYNE S.
Not the most convenient spot to return the rental truck. Had to return it on Saturday because the location was only open at 9 am & the rental was due back at 7 am.Andrew B.
Le client n'a pas laissé de commentaire.justin R.
It was great customer service.SHELLYAE L.
Le client n'a pas laissé de commentaire.Rejean B.
Le client n'a pas laissé de commentaire.Erfan F.
Le client n'a pas laissé de commentaire.BRADLEYBRIAN G.
Le client n'a pas laissé de commentaire.REMI G.
Le client n'a pas laissé de commentaire.Jayson S.
Le client n'a pas laissé de commentaire.angela F.
the Uhaul agency located on Lasalle Boul in Sudbury steals customers. it lacks equipment and overcharging. a real crookAWOBAUDOUIN M.
The store said it was open until 5pm, and so I brought the truck and keys to drop off at 2pm, but was told I couldn't drop off the truck at all, he then called his manager because I said that the store is supposed to be open, as stated on the online hours posted for the U-Haul store. His manger also told him to tell me I could not drop off the truck and to bring it back tomorrow. Later on after reviewing an email from U-Haul, I saw the link to drop off the truck via your U-Haul app, and so that's what I did, due to the fact that I wouldn't have transportation to return home on the following day after dropping the truck off. The extra trip to and from the store and house in the rented truck, caused the mileage to exceed the allotted amount the goes with cost of renting the truck.Colleen G.
Le client n'a pas laissé de commentaire.Austin W.
Le client n'a pas laissé de commentaire.Alcide R.
I reserved my truck 2 weeks in advance, the truck got switched around 3 times on me and when when i finally showed up on the day of pick up, the lady told me they don't deal with uhaul, so i called Hq, and they gladly found me another truck for the next day, at a good discounted price, and they were polite unlike the lady at the dealer. I went to pick up the truck the next day and the gentleman at the counter got me all set up and running, was a good experience.Tyson C.
Nice enough guys bit a bit disorganized. Truck wasn't stocked for my arrival so a bit of a delay. They did however Lysol wipe down entire dashboard, steering wheel and seat before my eyes.Samantha E.
Le client n'a pas laissé de commentaire.John K.
I would recommend it because it is close by, but because it is in a corner store, those customers take priority so may result in longer times. I highly recommend doing everything you can online before going in .Marie K.
Le client n'a pas laissé de commentaire.DOUG B.
Le client n'a pas laissé de commentaire.Melissa B.
Le client n'a pas laissé de commentaire.brady B.
Very polite and helpful.Dave B.
Le client n'a pas laissé de commentaire.Glorie W.
Le client n'a pas laissé de commentaire.Lisa L.
All the equipment was not there. Had to go to a different location to pick up. Location is a convenience store and clerk stopped serving me every time another customer came in. More than 30 minutes to pick up plus another 20 minutes to go pick up the balance of rented equipment.David H.
Le client n'a pas laissé de commentaire.kurtis N.
Le client n'a pas laissé de commentaire.Robert B.
Was surprised that I could not use my credit card. Good thing I had cashanne G.
Le client n'a pas laissé de commentaire.ronald B.
Le client n'a pas laissé de commentaire.jeanpaul N.
Side business to variety store, which is fine, but Uhaul customers should not have to stand there and watch people come and go buying lottery tickets waiting for attendant to come back and forth to get the rental out or back.Mark M.
Great JobJames H.
Le client n'a pas laissé de commentaire.Stanton P.
The truck I rented had a major exhaust leak and filled the cab with fumes and was stupid loud ! We couldn't close the windows due to fumes entering cab . Staff at the location I choose had no clue how to run uhaul. Worst experience with a rental company ever. Will not return to u haul .Alexander J.
The shop owner had to balance himself between being a variety store keeper and a U Haul store keeper. Overall he was very good.Richard C.
Everything went great, but your prices should be more attractive.Amr K.
I've rented trucks from uhaul 3 times in the last 7 months, and have never had an experience like I had this past weekend at the Lasalle Kwik Way. All communication I got from uhaul indicated that the Lasalle Kwik Way was to be the pick-up and drop off location for the truck. However, when I went to drop off the truck, the employee said that I had to in fact drop the truck off at a different location. I never received anything in writing from uhaul telling me that the drop-off location had changed, and only had the employees word of mouth. I felt that this was extremely unprofessional, and the process of asking me to bring the truck back someplace else, once I'm already at the location I was instructed to go to in writing is not right.Lizanne P.