Nothing, the person who helped me was great.Nathan H.
Lauderdale Auto Repair & Detailing LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Closing store hour was 5pm and no one was there. I did call in advance and was told he won't make it on time.CARMEN P.
Le client n'a pas laissé de commentaire.Kimberly J.
Le client n'a pas laissé de commentaire.Doug K.
paperwork stated that I was dropping of truck in Madison Wi. due to a mix up on U-Haul part. Lauderdale Auto Repair tried to fix this issue, Had issues dropping truck off.MICHAEL B.
No issues. Check-in went smooth. They helped with hooking up the trailer; very friendly. Definitely recommend.TariAnn T.
Le client n'a pas laissé de commentaire.Sarah H.
Le client n'a pas laissé de commentaire.Hsing H.
Le client n'a pas laissé de commentaire.Mike W.
Was mostly clean but not 100 %. I wasn't bothered except I just did n't want to be charged for someone else's mess so I cleaned up that mess too when I was cleaning mine.Alexander S.
Doesn't make sense to have the truck in this location that is closed on Saturday when there is another location a mile away. I signed up to pick up the truck at 7am. The online information said 10am and I couldn't change it. I arrived at 7am and couldn't complete the online stuff, so I was on hold for about 25 minutes. If people are on hold for that long, you should get more help. When I originally reserved the truck, I signed up for a drop off location. When I did the online pickup, I was asked again where I wanted to drop it off, but I couldn't remember where I originally chose, so I picked I don't care, or something like that. I didn't have time to look at the map again and decide where the closest drop off was. I ended up driving about a half hour out of my way to drop off the truck. Your system leaves a lot to be desired.Troy B.
Nothing, picking up the trailer was super easy and the mechanic was very helpful. Dropping the trailer was again super easy and the mechanic that checked me in was very helpful. Fantastic experience on both ends.Dewey C.
Le client n'a pas laissé de commentaire.MARK K.
Quick and easy helpful and friendlySonya O.
Le client n'a pas laissé de commentaire.Alex B.
Le client n'a pas laissé de commentaire.Kathryn N.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.jay K.
Le client n'a pas laissé de commentaire.Quenten F.
Proprietor was not set up for good customer service but had obviously taken good care of the equipment. We had a negative experience with the main U-Haul location in La Crosse Wisconsin.Paul K.
Everything worked well except all of your U-hauls should have cruise control. I can't tell you how many times my legs felt numb from driving over 2800 miles without cruise.Roger L.
Le client n'a pas laissé de commentaire.janet F.
It was a quick checkout experience. Tires on trailer were my main concern since I was pulling it 1400 miles. They looked like newer tires.Gary M.
Smooth as silkFRANK C.
Not much.Debra E.
Le client n'a pas laissé de commentaire.Duane R.
Le client n'a pas laissé de commentaire.janet F.
Le client n'a pas laissé de commentaire.Eric K.
Le client n'a pas laissé de commentaire.Kent B.
I was not aware that he drop off time was 9 am. Brought the hail back. Elite the next couple was to rent it at 1025 and was charged an extra day.Chaudette M.
Cruise control on the 15 rental vehicles would be great.David W.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Stacy B.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.David or Sharyn A.
Le client n'a pas laissé de commentaire.James W.
Was told to drop off at Rose street location. Got there and had to take truck to the auto location. An inconvenience!!John D.
Kind person who answered the phone.James P.
I can't think of anything. I was happy the George Street site in Lacrosse WI asked what I was transporting--I figured the wrong size! Don SteinDonald S.
Parking. There was no equipment return parking spot. I had to go ask where to park. Besides this, good service.Vieng X.
Explain parking. I had up go ask where to park because there was no equipment return parking spot.Vieng X.
Le client n'a pas laissé de commentaire.Karen S.
My son dropped off the trailer. When I called Monday morning to confirm drop off, the had it all checked in. No problems on that end.Judy M.
Gary was very courteous and helpful checking out. He runs an excellent service.Will F.
Le client n'a pas laissé de commentaire.Jim C.
Very satisfied. No further comments or recommendations.Glenn M.
Le client n'a pas laissé de commentaire.roy B.
Le client n'a pas laissé de commentaire.al M.
Le client n'a pas laissé de commentaire.John D.
At this point I would have a hard time recommending UHaul. Your system was awful. I booked a truck for 255 $. When I changed the pick up time 2 days later the price changed to 559 $! Chevonne with customer service fixed it finally so thanks to her!! Then next day When it was picked up they entered the drop location which then changed the price back to 559 $. Rita at customer service then had to have the difference credited back to our account which was a few days. She was also a big help!! So thanks to her, but this process and all the calls and stress of this was unacceptable and ridiculous. Our dons friend who was moving with UHaul 2 days later had the exact same issues. It's starting to seem like a bait and switch! People are stuck because they have the move logistics all lined up so it seems you have them in a tight spot and some people probably just pay it and move. Your two customer service ladies helped a lot and we did get our refund but should not be that difficult of a procedureAnn S.
Truck was dirty in the cab, needed cleaned out. Back was not swept out and was very dusty.Evan L.
Everything was set out and ready for me to hook up to, thanks!Donald H.
Earlier hours especially on the weekends as you do business from state to state.sarah H.
Le client n'a pas laissé de commentaire.mike B.
Le client n'a pas laissé de commentaire.Alden O.
The man that helped me returning the trailer was very kind and courteous, he made it a great experience, the man who helped me pick up the trailhead also kind and courteous.susan H.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Susan L.
Le client n'a pas laissé de commentaire.joseph B.
My requested pickup location was moved 3 miles to a different location just a day before pickup. I do not understand this. I have my reasons for a pick up loc and do not think it should be moved for me. The loc was good but the move was disappointing. MerciHenry L.
Gary was very courteous and professional In his dealing with me. I will recommend him to all my friends.John S.
Great experience. Thank you Gary.Chad D.
Le client n'a pas laissé de commentaire.mark Z.
Le client n'a pas laissé de commentaire.Rick J.
Le client n'a pas laissé de commentaire.TIMOTHY D.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.JONATHAN L.
Le client n'a pas laissé de commentaire.Chad D.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.MARI LEE B.
Le client n'a pas laissé de commentaire.Chad D.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.steve Z.
The rep was very courteous. Cheerful. Respectful of my time. Pleasant experience.Dominic N.
Have correct truck size available and don't have customer running all over to get a truck. Fuel was much less than stated. Over all experience was horribleLaurie S.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.LILL S.
Le client n'a pas laissé de commentaire.Steve N.
Took over 2 hours to check out since the employee didn't know how to work the payment on the UHaul website. Teach the employee how to use the software.But he was nice.Peter came to the location and fixed the problem.David N.
We were only allowed 40 miles. I feel that is too low of an allowance for miles for someone who is moving houses/cities. Drop off was a mess. I was called and told to take it to a location different from my originally scheduled drop off. When I got to the new place, no one was there. I didn't feel comfortable dropping it off without speaking with someone but I had no choice. The whole drop off experience was not good. I wish Uhaul would be more professional about exchange between them and customer.Matt Z.
Le client n'a pas laissé de commentaire.JUDY Z.
Gary who ran this location was extremely helpful and went out of his was to get me going. The original location however was awful. The gentleman who called me said he didn't have the truck we needed and we had to go to another location. The only issue was at the time they were only open at 10. Being a mile and a half away from it I asked him he could move it because we needed to be on the road by 9AM and that's why we went with his location since they were open at 7. He said to me he couldn't do that because it would cost him more money than I was paying for it. Throughout the conversation of me asking if there was a solution he kept asking me if I just wanted to cancel it. Really!? You don't want my business and help a customer out!? So then after him continuing to tell me there was nothing he could do I asked to get a phone number to a manager that could help. He then said sorry you can try the 800 number because I'm the district manager. If Gary wasn't willing to come in early we would not have been able to move our stuff and make it in time for our 3 and a half hour drive. Gary was amazing and saved the day by coming in 2 hours earlier than my planned time. The "district manager" on the other hand I have no idea why he is in that position. I work in the customer service industry and if I ever heard one of my employees try to stray away business and not be solution oriented there would be bigger problems. I will be making sure that anyone I speak to does not go to that location because he is extremely unprofessional and not very customer friendly.Christopher P.