Customer Reviews for Lawrenceville Antiques
(U-Haul Neighborhood Dealer)

Évaluation :

5

Good experience

Évaluation :

3

The truck is was reserved needed a wheel alignment and was very dirty underneath the seats on the floor. Also the gas gauge was incorrectly reported on the contract from the sales people

Évaluation :

5

The service was excellent, he answered my questions after hours and made the rental super easy, the van was impecable so very happy with the rental.

Évaluation :

5

Everyone was very nice. However, the last couple times I reserved a rental, the equipment is always someplace other than the booked location.

Évaluation :

4

Well the issue i had with U-haul the first truck would not start then I had to get a ride with someone to another location which sit me back and hour with my moving, But U-haul step up and handle the situation with no problem, Yes i would tell a friend,

Évaluation :

5

Very friendly and helpful!

Évaluation :

2

The people who take care of us are very nice and helpful. I am sorry to mark it below average. It is because the parking lot is very broken and uneven. This is my first time using a trailer, and it is very difficult for me to return it.

Évaluation :

5

Fast, easy to find, quick access to major highways! Great truck!

Évaluation :

4

The U-Haul app is a nightmare. I was kicked out multiple times when trying to take and submit the required photos. I did call you 800 number when I returned the equipment and the operator was very helpful.

Évaluation :

1

When we picked up the truck, she could not find the reservation. Then created a new reservation for in-town but we were taking it 650+ miles away. Then the truck we reserved had a check engine light on, so they swapped it for a 26 ft truck that was not cleaned or ready for rental. I called the scheduling department and they told me that she couldn't find it because they moved my reservation to another location at 1133 they texted me but my pickup time was 10AM. I am very unhappy with this reservation, plus we were taking a trailer as a favor to uhaul up to our drop off location and they tried charging us for it.

Évaluation :

2

Location not secure, no lighting, appearance of abandoned lot, terrain can easily cause damage to customer vehicle

Évaluation :

2

This seems to be a side hustle for a junky "antique" store with no signage indicating that they are also a U-Haul location. Also, the trucks and trailers are parked downhill behind the storefront and out of sight from the road. When you call, you will just be greeted with a yawning "Hello?" as if you reached a private number. Wondering if you got the wrong number, you will then have to ask if this is a U-Haul location, to which the guy will confirm. The total lack of professionalism will have you doubting the validity of your reservation, but they are legit. The sloping narrow lot where the trucks and trailers are parked is a pothole-ridden, bumpy history of sporadic asphalt and concreted dumps. It's not unsafe, but very annoying, especially if you are renting a trailer and need to back up to hook up. To his credit, the attendant was very helpful in the hook-up. I rented a dozen moving blankets. The attendant bringing them to the trailer was dropping several of them on the ground, as they were all unfolded and in a jumbled mess, some with a little yard debris (leaves and twigs) clinging to the fabric. I did not take the time to count them, but later discovered that there were only ten, not twelve. Fortunately, I was not charged for the missing two blankets on my final invoice once I returned the trailer with all ten moving blankets, which I carefully folded. The trailer was in good condition with no damage and served my purpose very well. The location was convenient for me, as there were not a lot of rental trailer options. The trailer was available when I needed it, having reserved it in advance, which is highly advisable.

Évaluation :

1

Equipment dirty not clean and trying to charge me for scratches that was already on the van and lying about the amount of gas that was in the van when I got in it I took pictures first to show everything before I drove off in it.....

Évaluation :

3

Driveway kinda steep/scary especially at night, a bit hard to find, potholes

Évaluation :

4

The rear roll-up door of the trailer released on it's own, and I lost part of my load. I was not happy about this. I rented an enclosed trailer. This should include a DOOR that stays closed/locked. Once it rolled up on it's own, you could not get the door to come back down so I had to drive the rest of the way there with the door open. I rented an ENCLOSED trailer, that SHOULD include a functional DOOR.

Évaluation :

1

Need oil change light and tire pressure service lights on. Dirt in both the cab and cargo area.

Évaluation :

5

Owner or gentleman who was helping us was extremely nice. He made the process easy

Évaluation :

3

the truck was dirty and I got charged incorrectly. I waited in line for over 30 minutes to get my truck. staff was friendly