Customer Reviews for Laymans Automotive and Towing
(Concessionnaire U-Haul dans le voisinage)

533 évaluations

701 Jefferson St   Harrisonburg, VA 22802
(Off N Main St)

(540) 433-1558

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 7/15/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 433-1558

701 Jefferson St
Harrisonburg, VA 22802
(Off N Main St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 7/15/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilmer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLENTON M. 
Évaluation :
1

The guy who works at Laymans was very nice and gave us water and helped us out with who to call...but we were stuck outside there for over an hour trying to get the website to work so we could get the code for the "online pickup". He said the website hasn't been working and another guy was stuck there for 3 hours the other day (because you're stuck on hold) trying to get the code. He said he didn't have access to it and so we had to talk to 3 different people, one on chat, and two on the phone, before finally having to take a picture of my face, and the front and back of my license, submitting that and then finally got the code to the outside lockbox with the key. It was so hot outside, that by time we got the key, we were dripping with sweat and pretty miserable. Then we finally get the uhaul, drive to the storage unit and start loading. I asked my boyfriend for a moving blanket that was supposed to be in the truck (I rented 5) and he said there weren't any. So my dresser got damaged on the way over to the house when a board from the bed shifted and punctured it in the back. The thick moving blankets would have protected that from happening. I'm just not at all happy with the experience. The website needs to be fixed because when you get the 6 digit code in your email, there is no where to put it on the website in order to then get the 4 digit code for the lockbox. It just throws you through and repeated loop. This part isn't Laymans fault...but they do need to give all their employees the codes so if the website isn't working, they're able to help you out. It was a sh*t show from the beginning and now I also have a damaged dresser from lack of protection.

Kara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youssef R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

It was a very easy to handle van the only thing is the AC would only work in defrost mode it would not work in the vents or anything so that was a little hot but we finally got it to come on high and shut all the windows and it did cool off but they might want to check flights doing that

Melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard C. 
Évaluation :
3

The location was great!

Jackson R. 
Évaluation :
5

Just keep doing what you are doing! Dale was very helpful and understanding of our needs and any bumps we ran into were handled immediately and appropriately. Very courteous…..I will choose Layman's every time !

Deborah W. 
Évaluation :
5

Miss Layman and her Mechanics at Layman Automotive and Towing are ALWAYS most accurate and efficient to rent U-Haul gear from - my go to resource years on !

craig C. 
Évaluation :
5

Merci

Gale C. 
Évaluation :
5

They were attentive to my needs

Jonathan C. 
Évaluation :
5

It would have been a better experience if the 10 foot truck came with a ramp. The height of the bed is too tall to not have a ramp.

Judy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LuisM D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
1

Terrible place never returning. It was poorly run the person kept saying I didn't have a reservation

Deonte H. 
Évaluation :
5

Easy to pick up and efficient paperwork. Truck in good shape.

TIM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl P. 
Évaluation :
5

Dale is awesome!

LEIGH M. 
Évaluation :
4

Pick up went smoothly and on time.

Dale N. 
Évaluation :
3

The guy was a bit rude, when I return the key to the drop box the drop box fell off with all other keys, they left it open that's why, I went inside and told him that drop box is open or broken, he was so rude and told me that the key doesn't go there anyway and he grab all the keys and shut the door to me without saying buy or anything.

FATBARDH V. 
Évaluation :
5

Ce n'est rien

Mary S. 
Évaluation :
1

Absolutely awful. Truck should not even be on the road. Leaked oil all over the driveway from a leak that would be easily noticed if anyone even lifted the hood to do maintenance which clearly is never done. Headliner hanging down duct tape holding panels on. Totally trash. Exhaust leak made driving it an awful experience. The exact reason I will never rent a truck from Uhaul again and warn others to avoid as well.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
5

Fantastic experience

Danny B. 
Évaluation :
5

Dale was very helpful and knowledgeable. Yes, i would recommend Layman's for U-Haul rentals.

Dan N. 
Évaluation :
5

For U-Haul to confirm the truck will be there. Dealership did a great job communicating.

Ralph S. 
Évaluation :
5

Fantastic people I will use uhaul especially the Layman's towing store every time I can.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert E. 
Évaluation :
2

It's an auto repair garage and towing company. Not a place you normally would expect to rent trucks. Friendly service.

Miguel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Layman has given a fantastic experience in stressful times while I am moving 400+ miles away, They are great people to get along with.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOECHRISTIAN S. 
Évaluation :
3

I requested an appliance dolly with my rental and it was not included. As the location was closed on Saturday and I was using the app to check out the truck, there was no way to get one. Otherwise, it was a pleasant experience.

Francis C. 
Évaluation :
5

Awesome experience! Very kind folks at Layman's Towing!

JESSICAMARIE C. 
Évaluation :
5

The trailer was ready at the location we were given. We ended up purchasing a lock for the trailer and a lock for the hitch. We had to leave my daughters apartment stuff in the trailer for 2 nights until her lease began. I don't know if you sell locks at Uhaul locations but you might want to.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda G. 
Évaluation :
3

Truck was in decent shape. The key didn't half work though and the TPMS light was a known issue that the owners knew about but didn't have parts/equipment to replace.

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne G. 
Évaluation :
5

I have questions about the gas 3/4 when return back the car it was 4/4 (full) so no give him to credit

YONAS TEKLE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farley R. 
Évaluation :
4

When we arrived, couldnt get the van - uhaul system was completely down. As soon as it came up (hours later) they called, we were able to get out in 10 minutes. Courteous, efficient. Nice dogs ❤

jeffery B. 
Évaluation :
5

Layman's is a good outlet. I like the people and in fact felt they were concerned I get what I needed at best possible price.

Mark F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
2

It a towing company that is on two streets with houses surrounding it. The lock box is on Jefferson Street. There was no clear place to leave the truck so my son drove over to Washington Street after we noticed beside the building their were U-Haul truck. Two men we're getting ready to leave the yard and the told us to put the truck their. Very confusing, just glad we noticed the trucks on another street.

DAWNMARIE T. 
Évaluation :
5

I use Laymans every year....they are awesome to work with..

Dean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSSER M. 
Évaluation :
5

Very friendly staff

Peter B. 
Évaluation :
5

the staff at Laymans are amazing and helpful.

Shannon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
4

Your app experience is terrible. Uploading any photo in landscape orientation would restart the check in or return process

Mark P. 
Évaluation :
5

Nothing! The process was quick and easy with minimal paperwork.

Mallory F. 
Évaluation :
5

Customer service was excellent. The employee at Layman's was incredibly helpful and efficient. I was very well taken care of and it was overall a great rental experience. Merci.

DARIA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin K. 
Évaluation :
5

Loved the people there!

Caroline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liliana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Very Helpful and Kind

Joshua B. 
Évaluation :
5

The staff was very friendly and helpful when picking up the uhaul.

Thomas N. 
Évaluation :
4

Wonderful people!

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P. 
Évaluation :
5

The lady that took care of us went well beyond the call of duty to make out rental experience a success. Many thanks to her efforts on our behalf.

Bob R. 
Évaluation :
4

Location is in sort of awarkward spot as far as parking but the people are very friendly and nice. They are efficient and check in and checkout was super fast. Not a lot of paperwork to do, they have it down to a science. I would definately rent from them again. I recommend them to anyone who needs a rental truck/van/pickup.

Crystal C. 
Évaluation :
5

I was very impressed with the help and efficiency at Layman's. They assisted with fast service and didn't expect a lot of computer work.

Anna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

It was a little bit difficult to find, they were not so nice on the phone, and pickup was kind of a pain.

Alex Mason W. 
Évaluation :
5

Everyone was very nice and very helpful

Jerald H. 
Évaluation :
3

When I made reservations I had several people from your office call and set up the same reservation for different trucks. Also you wouldn't take my debit card even though there was plenty of money on it

Harry B. 
Évaluation :
3

I did not receive the appliance dolly I paid for, and never heard back from U-Haul when I sent a message saying I had to rent a dolly from Home Depot and wanted to be reimbursed.

Angela S. 
Évaluation :
4

Clean uhaul trailers from inside

Sandeep S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eston T. 
Évaluation :
5

Rien

IRVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B. 
Évaluation :
3

Location was nearby, but otherwise, experience was a downer. Employees should wear masks (virus protection). Service and desk location would be clean and easily accessible.

David A. 
Évaluation :
3

Friendly and efficient service.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

We use Laymans every year and will continue to do so.....thanks

Dean W. 
Évaluation :
5

Dale was a total angel and waited for us because we were stuck in traffic.

Susan H. 
Évaluation :
3

inside of the truck smelled

BRENT CARLTON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry E. 
Évaluation :
4

The office was closed when I dropped off the truck.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kline W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
5

Dale is fabulous! I will always call her first!

Shriver L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alessandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Non les évaluations ont été soumises pour cet établissement.

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