Customer service was excellent!! Very friendly.. The owner of the convent store was awesome. Five stars âââââEDITH B.
Customer Reviews for Leopard Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEPHANIE L.
Le client n'a pas laissé de commentaire.George E.
After having a close pickup location for 6vweeks the location was changed the day before cauding me to drive anout 20 mile extra. The pickup location was in a convenient store with one guy working the counter and the uhaul checkout. He never walked out with me to check on the uhaul or nothing.MaryKate-Robert K.
I was pleased with use of the uhaul, but what I wasn't pleased with was that I had to go to 4 different locations to pick up the auto transport because the office I was dealing with forgot to inform me that all the locations in my area were going to be closed last minute. Wasn't allowed to pick up my reservation up either, had to drive 40 plus minutes to the closet location to be turned around to go to a different one 30 minutes away... and to make things worse they wanted to reschedule or wait a day or 2Oliver M.
provide a free mealnoe C.
The lot is really small and hard to maneuver. The staff was nice.Stephanie K.
no drop off boxLORAINE G.
The drop off location was convenient to the home. However it was not the nicest of places no one to help they wanted the exterior wire off of the trailer. And you basically drop the trailer in the mud in the back for many attended. My biggest issue with this whole experience was I had no trailer lights on the trailer my entire 1145 mile trip. I had to have my wife follow me and a friend in front of me so I would not cause an accident due to having no lighting turn signals or brake lights. The trailer seems to have a ground fault issue but I was not told about that when I picked up the trailer. Customer service in this entire process has been horrible through the 800 number and the original pick up locations which should've been close to my home. Finally a supervisor was able to get me the location I did pick up that and luckily it wasn't as far it was still 65 miles each direction to pick up this trailer. U-Haulâ€˜s customer service has really gone into the toilet and I am not happy with the whole situation. Moving is stressful enough without having to deal with people hanging up on you, not returning your phone calls, nobody offering a solution, or just Or just having a general customer service skills. I guess U-Haul just figures they have the corner on the market and nobody else rents trailers like that for that kind of convenience so they can do what they want when they want how they want and not treat people fairly.Stephen N.
Le client n'a pas laissé de commentaire.Edwin M.
Only one person running the food market, drive up window, and then will assist with U-Haul hook up. Waited almost an hour, Need more people to help out. Another Customer and I tried to help each other. My original reservation was in Corpus Christi. They indicated I had to go to another site. That site sent me out to Calallen 10 miles away.That site gave away the trailer I reserved. SO much for communication. It would be nice to get a phone call ahead of time or text or Email indicating where I need to go. I wasted almost 3 hours being sent to different places. I even did the on line check in a day before. So much for speeding up my check in. The last 3 rentals I had no one called me, or text, or Emailed me to confirm reservation the day before. I was not a satisfied Customer. I tried to call U-Haul ahead of time to confirm my reservation. No one seems to answer local phones. Everything goes to call center. Call center could not help me but said they would, they never called back. Very very disappointed with U-Haul. Since I ran into multiple issues with my rental tells me there are underlining issues with U-Haul. Need good communication with Customer and between U-Haul rental sites. Need good leadership as well since operations seems to be lacking.Joe L.
Le client n'a pas laissé de commentaire.Adam M.
Everything went well no problemsJOHNNIE E.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Marcus C.
I was supposed to have a contactless pick up but instead I had to go in and talk to the vendor and answer questions then sign the agreement. I was supposed to get the contract emailed to me but I never received it.Gerardo S.
Le client n'a pas laissé de commentaire.Olufunso A.
First, U-Haul moved my selected pickup location. I never want to use this one because the service is terrible, but U-Haul moved me without my consent. I had a reservation at 8:00 AM and the location did not even open up until almost 8:30 AM. Rep kept stopping the rental process with me to sell scratch-offs and cigarettes to other customers who arrived after I did and provide instruction to his assistant for the convenience store. I had reserved 2 dozen blankets and none were available. I had to make another trip to this location several hours later to pick up blankets. it is hard to start packing and loading the truck when no RESERVED blankets were available. The interior of the truck was dirty and I had to clean it before I could use it. Complete and total fail by this location AND U-Haul. Not sure I would let this location represent my business if I were U-Haul.Karch B.
The equiptment was damaged there was no inspection done and they endangered peoples lives. I had to buy a hotel and wait for the car dolly to be replaced due to severe damage to the straps. They could have killed some one. I waited an hour and half just to get my truck and trailer because the liquor store only had one person and he could not even tell me how to hook it up. Very bad experience.Brandon K.
Where to start, from the get go U-HAUL had crappy customer service. I've used U-Haul many times for my many moves with the military with no issues but they fell on their face on this one. I made a reservation for a 20' truck and auto transport 6 weeks in advanced. Less than 24 hours prior to pick up they call and tell me they don't have the right equipment in the area. This results in me making a number of calls to U-Haul to make them find the right equipment and then making a significant drive to get it all while trying to pack. Then I get to the pick up location which is a sketchy gas station and try to get the equipment. U-Haul didn't add the right equipment again, but luckily this store had what i was looking for. This change took over an hour to do, while also meaning the equipment wasn't ready. When I finally got the keys to the truck and trailer. I find out that it's located in a muddy field. And they weren't connected. And I had no assistance backing the truck up to the trailer. I also reserved furniture pads and the location didn't have the number I need, nor have them ready when I got there. To cap it off, this is the first time i have received a truck with something not close to a full tank. (Less than half) Not a huge deal as you return it with the same amount of gas, but annoying. To cap off the whole experience, U-Haul changed my drop off location without notifying me. Terrible experience all around. They need to fix all these bugs for others.Christopher I.
Le client n'a pas laissé de commentaire.Jerry Q.
Le client n'a pas laissé de commentaire.Craig E.
Keep up the good workJoe Z.
Couldn't find the dropbox for the mobileFabian G.
Le client n'a pas laissé de commentaire.JOSE Y.
TD had a turn signal that wasn't working (was not the connection), emergency chain "hook" was broken, and two of the chains that are used for securing the vehicle was missing. Lady at the location was very polite, but I do recommending getting these items fixed on the TD.Joshua M.
None at this timeCarlos L.
Le client n'a pas laissé de commentaire.Priscilla A.
Sal n sonny they know what there doing first wow of the year for me awesome excellent woop woop.,,them other people in corpus off cross town they didnt help me out at all they lost a customer for life an if any body lookin for help go to Sal n sonny there open late for ur needsRodolfo T.
Le client n'a pas laissé de commentaire.Trevor S.
I booked in advance and had no problems picking up.Norma M.
Le client n'a pas laissé de commentaire.Joel V.
Le client n'a pas laissé de commentaire.LAURA H.
While the store was very busy, I was still taken care of in a timely manner.bert M.
Very good customer serviceRaymundo C.
Nothing at this location. Very friendly,and helpfulRey C.
I asked for the smallest size truck but they sold me larger one and they charged me unknown fee when I returned itJAMES B.
Le client n'a pas laissé de commentaire.Martin P.
Location is not very customer friendly. Uhaul products stored in a grasssy lot behind store, holes all over, units are not well maintained...my unit had a rusted corroded latch that was not easily opened or closed. I have rented many uhaul units...some from this location due to its closeness to my home.Charles H.
Le client n'a pas laissé de commentaire.Milton M.
Le client n'a pas laissé de commentaire.David P.
Everything was great!Ricardo G.
Le client n'a pas laissé de commentaire.Bobby B.
Le client n'a pas laissé de commentaire.Pamela S.
Le client n'a pas laissé de commentaire.Johnnie E.
Great service and very helpful. Not problems at all!Rebecca J.
Business owner was NOT friendly in the least bit. Only pointed to where to park the transport unit, offered no assistance in guiding to park the transport. I was left to park and unhook by myself. Very disappointing after my initial experience and especially after a grueling two day trip.GLORIA P.
For pickup location to be busy, service was great. If ever needed, would go back to this location.Lisa S.
Na the next time I rent from U-Haul I will make sure that the pictures are correctGabreil M.
this is my favorite place to get my uhaul, the gentleman here is very helpful, awesome placeJuan V.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Juan V.
change location to American ownEDDY R.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.David R.
Large trailers are difficult, if not impossible to hook up without help, as the tongues are very heavy and there was no jack to lift it with. I am a large man and it was tough for me, I can imagine how hard it would be for a smaller or elderly person. Staff should offer to help.John T.
The woman who managed the store had a great attitude. However it took me over 30 minutes to get out of there. The computer was super slow and printing took forever. I had people waiting on me.Michele L.
The location was very cramped and the guy helping us with the U-Haul was very short with his answers and seemed annoyed when we asked questions about the rental policies and procedures. We had originally picked a better pick-up location but the reservation was moved to this one.Cody L.
The gentleman was swamped with customers playing lotto tickets while trying to take care of me. He could have made them wait instead of me with my 85 year old father in the heat.Gary R.
It's a convenience store, so it's open late but you have to be patient between regular customers. Staff was super friendly! You would do well to rent here.Wendy A.
very efficient and friendly.MICHAEL R A.
Le client n'a pas laissé de commentaire.MICHAEL P.
I did the pre check in so would be quick but it wasn't because we got sent from where we were supposed to pick up to this location which is quite a bit further and it is a convenient store and just had the one lady working so she was trying to help us an customers of store at same time so it wasn't quick.Cason C.
Le client n'a pas laissé de commentaire.robert C.
Le client n'a pas laissé de commentaire.Austin D.
Went to that location because the location that had my resivation failed to have a truck.William M.
Le client n'a pas laissé de commentaire.Montgomery P.
Le client n'a pas laissé de commentaire.KELLEY H.
Le client n'a pas laissé de commentaire.Martin S.
Le client n'a pas laissé de commentaire.Gabreil M.
i amfemale 68 years old and he did not hook up the car carrier to my truck for me.Victoria D.
Le client n'a pas laissé de commentaire.SAMUEL C.
Great place to rent fromMITCHELL T.
This was the 4th location that we visited in less than 24 hours after being tossed around, having our reservation cancelled, lied to and yelled at by the lady at the callalen location and a rep over the phone as if it was our fault Uhaul could not keep their word when they promised us a 26 footer and ended up not having it TWICE, we never even received an apology for all the mess they caused for their lack of organization. This location was too far for us, the guy was really nice but had so many system issues we spent 2 hours there waiting but all the previous mess was not his fault, it is Uhaul's directly.Alma G.
Le client n'a pas laissé de commentaire.ophelia S.
Le client n'a pas laissé de commentaire.John K.
The attendant at the store asked me if i wanted to get insurance on the items i was moving. I said no the attendant went ahead and still added i surance to my bill, that was am aditional 14,99 $ i paid. I only drove 4 miles on that moving truck. My bill should have been no more than 26 $well i went ahead and paid 41 $because the attendant charged me for insurance. I told him i had said no insutance that he needed to fix it. He said he couldn't fix that mistake and i had to pay the amount he charged me. I feel i got robbed, and all he did was to say he was "sorry".Ana R.
I was very satisfied with the customer service and the U-Haul we rented. This was our first time.Esmerelda V.
Le client n'a pas laissé de commentaire.Sandy F.
I reserved the trailer to pick up at one location and when I got there, it was at a different location. When I picked up the trailer, they didn't have an adapter for the trailer lights and I had to go to an auto parts store for one. Then they didn't have the blankets I reserved.Jeffrey D.
Very attentive gentleman.Ignacio A. G.
The woman(Brenda) went beyond, The website was loading really slow and she was very busy managing the customers because it was a Gas station and kept trying and trying. She finally got the contract finished and saved me a whole day of travel from the valley back to Corpus to get my car. I purchased a new Car. Great job and welcoming service.JORGE G.
The location to get the trailer from was covered in mosquitoes. We also had to buy a part to connect the trailer to our hitch. I was told everything would be provided.David B.
Always very friendly and helpfulRey C.
Very prompt and courteous. Very nice people. Order was ready. Had no problems picking up and dropping off trailer.James B.
Le client n'a pas laissé de commentaire.vicky D.
Demonstrate how to use, connecting chains and straps to car to dolly.Gilbert Justin H.
Le client n'a pas laissé de commentaire.John K.
This location is a mini mart with uhaul equipment in the back yard. Literally a back yard. Walk through ankle high weeds with garbage strewn about. Additionally, there was one employee who was manning the mini-mart cash register and he prioritized them over the uhaul business. Let me be clear, as he was helping me and a mini-mart customer came over to buy items he would stop helping me and help the other customer. This continued even after I said something. It took over an hour to check out. I wasn't shown the trailer. I was given a trailer number and was told its out back. There was no help hooking up the heavy 6x12 trailer. Luckily I brought another person with me to assist. *RECOMMEND DISCONTINUING YOUR RELATIONSHIP WITH THIS LOCATION* I will never ever go back and will make sure everyone I know stays away. I've moved several times and used U-haul services and products many times in the past and this was by far the worst.STEVEN G S.
It was quite far from the location we were loading from. Not the fault of the location. There was a place 5 minutes from our loading address, but we had to drive 30 minutes to pick up.Ronald M.
Le client n'a pas laissé de commentaire.STEVE G.
Le client n'a pas laissé de commentaire.Rae A G.
Le client n'a pas laissé de commentaire.Johnny B.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Sandi D.
Le client n'a pas laissé de commentaire.Oscar L.
Le client n'a pas laissé de commentaire.Tanicka P.
Le client n'a pas laissé de commentaire.JOEL H.
Le client n'a pas laissé de commentaire.Josh T.