Need to repair the parking area for all the equipment. It was hectic trying to get in and out of the parking area with all the mud and water.Mariano S.
Customer Reviews for Leopard Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly and courteousMatthew H.
Le client n'a pas laissé de commentaire.Antonio G.
I ordered my UHaul at the beginning of August to move the 27th at 5AM at the location on Kostoryz. The day before moving they called me to tell me they don't have a truck at that location, so I had to drive to leopard st. 20 minutes from home to pick up the truck. I asked them to push my time to 6AM since I have to drive so far to pick up. We got there at 6AM the day of and I tried to mobile 24/7 pick up. It didn't work and said I had to wait for the food mart to open at 7AM. We waited an hour. 7 rolls around and nothing store is closed. I called the 800 number and spoke to someone about my situation. She gave me another number to call (local reservation number) to find another truck in my area. It's 7:30 but his time and still no one at the food mart. The lady said the person who was supposed to set up 24/7 lock box didn't do it. She said either go to robstown and pick one up or wait another 10 minutes for the food mart to open. This whole experience was upsetting, frustrating, and just plain bad. I reserved a truck 3 weeks in advance there is no reason why I shouldn't have had it the day of at the place I ordered it.Josue T.
people at local store were very nice & helpful throughout the process!SAMUEL G.
Horrible service. Told me she couldn't find the rental. Then told me she would have to re create the lease agreement. She then told me that the $25 insurance was selected. I told her everything had been arranged by my husband and should be on the original agreement. The quote on line was a little over $90. I ended up having to pay over $125. The location where trailers are kept was very muddy and full of ruts. I feel she deleted or omitted the lease done by my husband ahead of time. I had a confirmation number and she continued to tell me she couldn't find it. Took forever and to be honest, I felt arguing with her would do zero good. The location is very subpar and questionable.lerhrea S.
I was given a limit of 97 miles, requested to drop unit off in the town I live in, was okay'd by the clerk. Then received an email to deliver it 30 miles out of town... therefore I went over mileage and had to pay for the extra. Did not appreciate that at all.Ashley S.
Fix the app so it doesn't keep crashingPhillip D.
Le client n'a pas laissé de commentaire.Donna M.
First off your website sucks. I tried to do the time change from there and it kept going to the home page. So I had to call and the girl I spoke with said....yeah they want you to call in. Then SAY that on your website! Second I had to call to make a time change to pick up this last saturday and called on Thursday to make the time change from 10am to 8am Was also informed the address I chose to pick up the U-haul which was 5 minutes from my daughters house has now been moved 30 minutes from my daughters house and in the Ghetto! So I get there Saturday and not sure why you let this guy have a contract with U-haul! I didn't know I had to pay U-haul and load a trailer myself. YES he told me to go load the trailer MYSELF. and then pull up so he could take a picture. Absolutely horrible!Amanda R.
They called me 30 minutes before time to pick it up the uhaul and say to pick it up at a new location at a food mart that was about 20 miles away. The pick up place close at 6pm so I had to drive 20 miles the next day to return the uhual. They had big rock in a pot hole in the place where I had to pick up the uhaul . I ran into the pot hole and damage my my suv. I had to take it to the shop to have it repairedClinton G.
Le client n'a pas laissé de commentaire.april C.
Le client n'a pas laissé de commentaire.Larry P.
Le client n'a pas laissé de commentaire.Calvin D.
The trailer had a tire that was loosing tread which i saw on a fuel stop. That cost me a 2 plus hour delay on the road. The roadside service program needs much improvement but the personnel behind it are very kind and helpful. I believe that the system is overwhelmed. The repair guy was a gem, replaced both tires and wheels in under 20 minutes. Outside of the tire delay my experience was a positive one and I will gladly rent a trailer again from the same location.Kevin G.
Very friendlyLynn W.
Smoother access to the parking area where equipment is stored. Very rough entrance and piles of broken concrete scattered.Reynaldo H.
Le client n'a pas laissé de commentaire.Pedro A.
Great experienceâ€¦Reyes D.
Everything ran smooth!!Martin S.
Improve the parking area where trucks are parked.Lorenzo H.
The truck does not have the correct ramp size and made it very difficult to load heavy equipment.David R.
well doneDanie G.
Le client n'a pas laissé de commentaire.Galen W.
Le client n'a pas laissé de commentaire.Deborah K.
Properly maintain and clean vehiclesDanae A.
Le client n'a pas laissé de commentaire.Guadalupe Marcos R.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.VALERIE J.
No instructions on time frame. There was a huge frayed part on the tie down straps. No customer service skills at all.deyanna T.
Le client n'a pas laissé de commentaire.Steven B.
Excellent customer careJohn G.
Le client n'a pas laissé de commentaire.Maria C.
Great costumer service, Thank you!Nancy P.
Le client n'a pas laissé de commentaire.Hector V.
We were unable to use the Auto Tranaport we rented bc it was messed up. So we had to return it. I'm very upset at what happened. I would not recommend this company to anyone.Blaine T.
Rude putting all other customers before Uhaul customers both visits Made me do check in my self and drive vehicle around ti an adjacent lot before he would finish my return and give receipt I drove 25 miles and put 5 gallons in before returning it he made me get back in truck that I already returned to other and go get more gas had to put 10 gallons in for 25 miles.Mona melynda B.
Y'all need to change y'all's rates I paid $110 for like 3 hours plus I filled the truck up with gas. There should be a reimbursement given back or something. Outrageous what you have to pay if you don't have access to a truck or trailer of your ownMarlee S.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.JAMES JOHN M.
Great serviceDiana D.
I had to wait 1,5 hours to return the trailer. There was only one person working at this convenience store. There was a constant stream of people and I had to wait for approval to leave the trailer at this location.FRANCISCO R.
The truck was messed up and the location where I picked it up was very complicated. Customer service from the location was terrible, very rude and unprofessional. They honestly have no business renting uhaul trucks. Parked truck in pitted dirt parking lot. Felt like truck wouldn't make it out the potholes were so large. Also truck was filthy and tape was holding windshield in place. Horrible experienceAshly M.
Le client n'a pas laissé de commentaire.JOSE M R.
Le client n'a pas laissé de commentaire.michael S.
Just keep doing what you're doing service was great.Brien N.
This location was a great experience. They were extremely friendly and helpful. They had everything they claimed they did and did not try to up charge or change the reservation. I would highly recommend this location to a friend.ALEXANDER P.
I had trouble finding the place. I would be helpful to have a U-haul sign placed somewhere in the parking lot.Gerardo Y.
The place to park the trailers are behind the building in the grass, wry uneven, I though we were going to break one of the shocks on our truck. Almost felt like being out on a boat and having large waves.. this location needs to improve their place to park.. will find another place when needed againKitt R.
Le client n'a pas laissé de commentaire.ALBERT T.
The auto transports one strap, on passenger side was broke when I picked up. This meant I had to use my own type of straps. Also, the fold down fender was bolted solid and not operable. I had to take an impact wrench to undo the bolts to fold down. This all took extra time. Time also for extra stops on drive to check load.LANCE P.
Hard to locate and it was in a convenience store during construction. Store was very busy and many store customers slowed down the rental process.DAVID D.
Le client n'a pas laissé de commentaire.Manuel O.
Le client n'a pas laissé de commentaire.BARBARA Q.
Le client n'a pas laissé de commentaire.Janet K.
Great customer service!Kenneth C.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.Derek R.
Le client n'a pas laissé de commentaire.Yolanda H.
Le client n'a pas laissé de commentaire.brenda F.
This location was great, the clerk was amazingly helpful. The trailer had some ground coffee, but it was great.Kaitlyn P.
Post that pick up is recommended after 12:00 noon or whenever a second employee is available to assist in obtaining equipment.Shirley H.
Brenda the leasing rep was wonderful! Very kind snd helpful.Patricia P.
Very friendly and helpful Thank you!ISRAEL C.
Le client n'a pas laissé de commentaire.OSMAN K.
Le client n'a pas laissé de commentaire.CRYSTAL LYNN H.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.Nathan N.
Le client n'a pas laissé de commentaire.Morissa H.
Nothing, very easy and so simple to complete onlineSHIRLEY H.
I love how the store accommodating me so I did not have to switch locations. Customer service was EXCELLENT!!Tammy L.
Le client n'a pas laissé de commentaire.Anne V.
My problem was the online reservation. The first location that I made a reservation at did not have the trailer i wanted when I called them to confirm. The second location had the trailer, but not the pads that I had ordered. What is the use of online reservations if you cannot get the right information. Your online reservations system is worthless.GENE F.
Le client n'a pas laissé de commentaire.JOHN P.
Customer service was excellent!! Very friendly.. The owner of the convent store was awesome. Five stars âââââEDITH B.
Le client n'a pas laissé de commentaire.STEPHANIE L.
Le client n'a pas laissé de commentaire.George E.
After having a close pickup location for 6vweeks the location was changed the day before cauding me to drive anout 20 mile extra. The pickup location was in a convenient store with one guy working the counter and the uhaul checkout. He never walked out with me to check on the uhaul or nothing.MaryKate-Robert K.
I was pleased with use of the uhaul, but what I wasn't pleased with was that I had to go to 4 different locations to pick up the auto transport because the office I was dealing with forgot to inform me that all the locations in my area were going to be closed last minute. Wasn't allowed to pick up my reservation up either, had to drive 40 plus minutes to the closet location to be turned around to go to a different one 30 minutes away... and to make things worse they wanted to reschedule or wait a day or 2Oliver M.
provide a free mealnoe C.
The lot is really small and hard to maneuver. The staff was nice.Stephanie K.
no drop off boxLORAINE G.
The drop off location was convenient to the home. However it was not the nicest of places no one to help they wanted the exterior wire off of the trailer. And you basically drop the trailer in the mud in the back for many attended. My biggest issue with this whole experience was I had no trailer lights on the trailer my entire 1145 mile trip. I had to have my wife follow me and a friend in front of me so I would not cause an accident due to having no lighting turn signals or brake lights. The trailer seems to have a ground fault issue but I was not told about that when I picked up the trailer. Customer service in this entire process has been horrible through the 800 number and the original pick up locations which should've been close to my home. Finally a supervisor was able to get me the location I did pick up that and luckily it wasn't as far it was still 65 miles each direction to pick up this trailer. U-Haulâ€˜s customer service has really gone into the toilet and I am not happy with the whole situation. Moving is stressful enough without having to deal with people hanging up on you, not returning your phone calls, nobody offering a solution, or just Or just having a general customer service skills. I guess U-Haul just figures they have the corner on the market and nobody else rents trailers like that for that kind of convenience so they can do what they want when they want how they want and not treat people fairly.Stephen N.
Le client n'a pas laissé de commentaire.Edwin M.
Only one person running the food market, drive up window, and then will assist with U-Haul hook up. Waited almost an hour, Need more people to help out. Another Customer and I tried to help each other. My original reservation was in Corpus Christi. They indicated I had to go to another site. That site sent me out to Calallen 10 miles away.That site gave away the trailer I reserved. SO much for communication. It would be nice to get a phone call ahead of time or text or Email indicating where I need to go. I wasted almost 3 hours being sent to different places. I even did the on line check in a day before. So much for speeding up my check in. The last 3 rentals I had no one called me, or text, or Emailed me to confirm reservation the day before. I was not a satisfied Customer. I tried to call U-Haul ahead of time to confirm my reservation. No one seems to answer local phones. Everything goes to call center. Call center could not help me but said they would, they never called back. Very very disappointed with U-Haul. Since I ran into multiple issues with my rental tells me there are underlining issues with U-Haul. Need good communication with Customer and between U-Haul rental sites. Need good leadership as well since operations seems to be lacking.Joe L.
Le client n'a pas laissé de commentaire.Adam M.
Everything went well no problemsJOHNNIE E.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.Marcus C.
I was supposed to have a contactless pick up but instead I had to go in and talk to the vendor and answer questions then sign the agreement. I was supposed to get the contract emailed to me but I never received it.Gerardo S.
Le client n'a pas laissé de commentaire.Olufunso A.
First, U-Haul moved my selected pickup location. I never want to use this one because the service is terrible, but U-Haul moved me without my consent. I had a reservation at 8:00 AM and the location did not even open up until almost 8:30 AM. Rep kept stopping the rental process with me to sell scratch-offs and cigarettes to other customers who arrived after I did and provide instruction to his assistant for the convenience store. I had reserved 2 dozen blankets and none were available. I had to make another trip to this location several hours later to pick up blankets. it is hard to start packing and loading the truck when no RESERVED blankets were available. The interior of the truck was dirty and I had to clean it before I could use it. Complete and total fail by this location AND U-Haul. Not sure I would let this location represent my business if I were U-Haul.Karch B.
The equiptment was damaged there was no inspection done and they endangered peoples lives. I had to buy a hotel and wait for the car dolly to be replaced due to severe damage to the straps. They could have killed some one. I waited an hour and half just to get my truck and trailer because the liquor store only had one person and he could not even tell me how to hook it up. Very bad experience.Brandon K.
Where to start, from the get go U-HAUL had crappy customer service. I've used U-Haul many times for my many moves with the military with no issues but they fell on their face on this one. I made a reservation for a 20' truck and auto transport 6 weeks in advanced. Less than 24 hours prior to pick up they call and tell me they don't have the right equipment in the area. This results in me making a number of calls to U-Haul to make them find the right equipment and then making a significant drive to get it all while trying to pack. Then I get to the pick up location which is a sketchy gas station and try to get the equipment. U-Haul didn't add the right equipment again, but luckily this store had what i was looking for. This change took over an hour to do, while also meaning the equipment wasn't ready. When I finally got the keys to the truck and trailer. I find out that it's located in a muddy field. And they weren't connected. And I had no assistance backing the truck up to the trailer. I also reserved furniture pads and the location didn't have the number I need, nor have them ready when I got there. To cap it off, this is the first time i have received a truck with something not close to a full tank. (Less than half) Not a huge deal as you return it with the same amount of gas, but annoying. To cap off the whole experience, U-Haul changed my drop off location without notifying me. Terrible experience all around. They need to fix all these bugs for others.Christopher I.
Le client n'a pas laissé de commentaire.Jerry Q.
Le client n'a pas laissé de commentaire.Craig E.
Keep up the good workJoe Z.
Couldn't find the dropbox for the mobileFabian G.
Le client n'a pas laissé de commentaire.JOSE Y.