I never received a confirmation call the day before my rental. The day of my rental, I called the location 3 times with no answer, I then called UHaul and one of the customer service reps tried to call them and didn't get an answer either. When I showed up at the location and told them I tried to call, the response was â€œOh yeah we sometimes get busy and just don't answer the phone.â€ The location was missing half of the equipment I reserved. They called one other location to see if they had any of the equipment I rented and when that location said no, they told me that they could find any and that I should call the other locations around town to see if they had some. When I showed up, the first truck they gave me was extremely dirty and smelled like someone had been smoking in it. The staff made me hook up the car hauler by myself and never came out to inspect it or offer to help. They only had one car hauler at the location and the tire strap for strapping down vehicles was ripped off but the staff had no clue. They wiring for the tail lights on the car hauler were broken and just hanging down. Thankfully someone pulled in to return a new truck and car hauler as I was getting ready to leave so I was able to take that one. Overall terrible customer service and I left there very frustrated with UHaul.Justin G.
Leopard Food Mart
(U-Haul Neighborhood Dealer)
Pour nous contacter
Corpus Christi, TX 78410
- Mon–FriDe 8 h am à 4 h 30 pm
- Sat–SunDe 8 h am à 4 h pm
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Corpus Christi, TX 78410
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Vos précieux commentaires nous aideront à mieux vous servir.
An offsite location like this has to do a better job of maintaining the vehicles. Not only was our van dirty inside and out but the driver's side mirror was broken. Also the gentlemen in the store are not u-haul employees and therefore they don't really know all the protocols. Because of that there was a discrepancy in the starting mileage and created more headaches for me when I turned a vehicle in.Dominic V.
Quick and easyAlbert L.
When I first arrived the owner said I can not take the trailer unless you can get it against the fence. Kept saying Uhaul knows when it rains I have a dirt lot. I asked is there somewhere else around here to return and he said no. I told him I would get it where it needs to be. I put the trailer where he wanted with no help from him. I then went into store to tell him it was there and I need to get it checked back in. He said he was busy and didn't have time. Said he would send me an email. I turned the trailer in 2 days early and never got the return email. I called Uhaul 3 times to let them know trailer was returned but the business never checked it in. I went back to return location yesterday and finally got the trailer checked in. This was a nightmare, I will definitely not be using that location again and I would suggest Uhaul visit that location.Richard S.
He charged me a flat rate because that is what the contract says.phillip C.