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Marco Vivier
Customer Reviews for Les Carburants Mercier
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very poor customer service skills, he lacked more explanations of details Refused to close bill while i was there
Ezio PacciardiCorriger le probleme de remboursememt de dépôt sur débit crédit car cela ne fonctionne pas je suis très déçu malgré un très bon service.
Nancy careyI topped my truck with fuel before returning. While initiating the self return, the truck failed last minute and i had hard time just to remove the keys. I called the support and ask me to drop the keys and don't worry. On the bill i was surprised for Extra 70$ for fuel and service instead of coming compensation for hardship. First If the truck didn't fail, i would had finished the return and wouldn't had to pay any extra $. Second the charged fuel exceeds the distance i traveled by far (based on the average distance per L of the truck). I m still expecting a return call from the manager.
mounir abouatmehHave mote recent équipement
Bruno ChaslesMuy bien servicio por qué hablaban español y fue rápido la renta del equipo
alain de sousait was my first time using uhaul and i was very satisfied with the serves and the trailer i rented
gary halesAn open trailer was needed but not available. The rented trailer did the job but with little complications! Thanks
Gilles DubucAs the first user You made it diffucult to me as if it's done on purpose to make People pay more ,I am really deceaved
moustafa naciriReally good customer service from the moment I made my reservation by phone to when I picked up the truck at the garage. Everything was well explained.
Francois JasminNobody was present and a lot of trucks were in the way so it was difficult to find a place to park
Andrea GauvreauTook over 50 minutes to secure my keys for the reservation I made online. The only knowledgeable person literally left at noon and left me standing with no keys because "he had to leave" The present staff tried valiantly to complete my reservation for 45 minutes. They do close from 1200 until 100pm, but the website did not reflect this. Needless to say, I will rent elsewhere after losing a solid hour of my day.
Brian RossallAll good
konstantin diuEverything went smoothly. From pickup to drop off. The van was clean well maintained and in good order
Teresa BrownVery helpful polite and friendly. Thank you.
john whittakerS'assurer que la voiture soit propre à l'intérieur. La mienne était poussiéreuse et sentait la bouse de vache
Koffi Anoumou HOUNNOUThe truck was not cleaned when we picked it up . Also , the website was broken and did not allowed me to properly close the contract while at the location.
paul emondinsurance price should be included in the initial price annouced
Philippe LeducVraiment apprécié
pierre leducThe gas tank should’ve been full (people should bring it back full after use) + windshield was really dirty
Jimmy TremblayIt was closed when I dropped the truck.
Annie TremblayAll ok
Neon Lasalle Robert DandurandNothing, the location service was good!
julie labergeThe truck' whiper was busted and only discovered after picking up the truck. The appliance dolly's wheels were also seized. Not a happy person.
nathanael CrawshawTough to find a parking location
Scott PearceWas given wrong information, and they forgot the blankets and dolly. Then charged a gas fee when we put gas at same level it was given to us. The tank was almost empty when we recieved it.
Christopher HardingClerk was polite and helpful.
Gerard ChampagneThe drop off location has 5 stars, but the drop off that I had initially made the whole thing a mess... on the 28th, at night, i wanted to bring the truck to Male Grove. Luckily, my uncle sees it all the time on his way to Châteauguay, so he knew that it was full of snow (nothing had been removed since all of the snow that we had lately) and that the place is close completly, no more store. With that, I called at the customer service and the everything got so much worst. First, the lady told me to call a certain number and that it opens at 7h. I woke up at 7h and ohhh I was getting really angey, not after the employees but to uhaul. So i called the number i had. I press 2 for a current réservation, but i get disconnected. Finally, i press 1 ... after that and then i got transfered to SIX differenf numbers. Everytime: DISCONNECTED. Finally, the last one tells me that the department that i needed is opening at 9. Well after all those phone calls, TWO HOURS to be precised, well it was 9 now so i talked to a sweet lady. What you could do to improve: - You're employees should know the infos correctly - You should probably check up on the drop of locations because with evrything that happened, it really didnt help to deal with all of that. I called so many times, with no amswers. Right now, to be honest i'm in a major depression ans all of the crappy situation of the truxk, ot made it really hard. Sorry for the huge text, but i had to say it
Marjorie AllardNothing to do to improve, it was fast and easy
Marcel CoteHi Uhaul, there's lots of wear on the straps on the car dolly. Specially on the driver side, I would replace both side. Also on the driver side the strap is too short. You can call me for more details. 709-282-4500 Richard
Richard FortinSincèrement aucune amélioration n'est requise, j'ai eu un service exceptionnel. De la réservation jusqu'au retour du camion tout a été parfait.
Robert LowreyDomenic was great! Thanks for your help.
Harry ApostolatosGood Guy
Yves BlanchetThe website is garbage. When you return the truck after openning hours, it asks for your location. It doesn't work with IOS, and then you're stuck and cannot return the truck unless you pay 20$ fee. It's the second it happens to me and it's very frustrating.
Philippe CorriveauJe parle français
lydie annecchiniGreat service however I found the rates /price higher compare with what usually we pay with Enterprise truck rental.
SILVIU TULBAthe u haul App especially the location services which even all the settings on my phone and from other phone that we used when picking up and returning the truck have technical issues meaning its not working.
Eduardo PinedaExelant service que du positif a dire merci
Bobby Bergevin