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Ricardo P.
Customer Reviews for Liberty Auto Center Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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It took them an hour and half to sort out what I already paid for online. Customer service is not that good. Drop off service was horrible I was over charged. Unexpected charges.
Stella U.Liberty Auto Center Inc. Provided me with exceptional customer service. I highly recommend this location. Thank you!!
Onika W.Great customer service! I would definitely come back.
YADIRO Y.Although the truck broke down and we had to wait four hours for a jump, Michael at the pick up and drop off location, along with Alicia the UHaul customer service rep both helped so much, they were amazing.
JEREMY W.Excellent customer service homeboy was very helpful and I definitely recommend him wonderful service
Jennifer M.Because there is no parking available. I had to look and find parking on the street which is not a reliable return process. I would not recommend it to a friend because the renter becomes liable of the truck.
JEAN D.hard to find and navigate
Michael S.Bad experience all around, person at this location was not helpful at all and was drunk. Price was much more than advertise, no place to park the truck.
Juan T.Uhaul needs to ensure that trucks are in stock. I reserved a truck well in advance for a move, & upon arrival I was told that the truck was not there. I was also sent “up the block†to another location, only to be told that there was also no truck available. After returning, we did not receive a truck until 3 hours after my reservation was set to begin, which caused so many delays in my day. In addition, we had to wait longer because staff was not on sight & ended up having to cancel the reservation & begin a new one for no reason (as instructed by the staff member who did not seem very knowledgeable. I will definitely not be using this location again. I would instruct others to pick up from an actual uhaul place where there are a plethora of trucks in stock.
Lamond L.Finding a place to park the Uhaul after use is a big problem. Should have a yard for parking.
Munilal J.Need receipts. Of transactions
Sanford G.U-Haul representative was very helpful and professional
Lee K.Trash cans may be cleaner than the trucks they rent to people.
AMIR R.This was a horrible experience.
Natalie M.The man who helped me was very nice. Helped me very promptly and I was on my way. I think maybe have some more U-Haul signage. I went to Liberty Auto Parts first because their signage was bigger and said Uhauls are across the st. The only U-Haul sign I saw was the key drop which is pretty small. I just want sure if I was in the right place until I asked somebody who was busy working on a car, I didn't wanna bother anyone.
Robert H.Great staff quick and easy
JERMELW J.U haul charge me twice
Salmon A.Excellent experience at Liberty Auto Center, excellent hospitality, 100 % will visit again! During pickup, rep was exceptionally helpful, courteous, and pleasant. He made things go very smoothly in a stressful time to help expedite things, since I was initially having a issue getting verified and cleared with Uhaul to drive. Will definitely recommend, was almost a fun time! I appreciate his kindness!ðŸ¤-ðŸ¤-
Theophilus T.I rented uhaul December 4th 2020. The charge was pending for a month then was reversed and sent back to my card. I called the location and was told they did not know what I was talking about. Today February 6th 2021 my card was attempted to be charged $245. The charge includes fuel even though I made certain I refilled the tank. I have photo proof of this
Shanell D.Very rude staff. I would never recommend this place to rent.
Roberto B.Very bad first I returned the truck on Saturday night and they put I returned it to today,I have the video where I packed it the time and the day on the 26 the same day I only use the truck for 10 hrs,he charged me for assurance I didn't asked him never sign for it,very bad experience,I need a refund, I got charged to much,just for one day about 40 something miles.
Max F.Firstly, you have to go around the corner to the Auto Glass Shop so you can complete the transaction and then go back around the corner to pick up the rental. The inside of the cab was disgustingly filthy and hasn't been cleaned since the truck was new. Then the Heat Did NOT work at all, no fan blower or heat at all Make sure that you take pics of the Before and final Mileage along with the Fuel Gauge reading before and after so they won't try to overcharge you. And finally, the Final invoice comes 3 days after you return it and that is Not Acceptable
Anthony F.S.O.
JUAN D.Everything ok
ARIF A.Customer service at this location is next to horrendous, the system was down i had to send about 1 hours with the authorized rep trying to make the system work. I had to do the rental process myself via the uhaul app 1 hour later Then the truck had the check engine light on the dash was dirty one would expectvthat uhaul would have their vehicles cleaned in these covid times
Jose P.Too expensive and unreasonable price.
lawrence B.Simply Terrible Location. I rented using the 24hr truck share/rent with a cell phone. I arrived to find the truck but not the key. I asked in the Auto shop where to find the key, and was told that the person with the key was out, and I would have to go the main branch in Jamaica, about a mile a way. I had no ride, since I was expecting to be driving a truck, so I had to walk 15 min to the main branch. I wait in line 25 minutes, to be told that the key was not there, I had to return to the auto body shop. I walked another 15 minutes back to the body shop and finally the owner shows Up and gives me the key to an old, beat up truck with the check engine light on. Wastes an hour and 20 minutes of my time and a completely needless walk to the main uhaul branch. Suffice it to say I will never be going here again, nor will I be renting with uhaul.
DANIEL D M.Over price and charge for things not applicable to me high upset and would like a refund
Shanice W.When the clerk informs you that you'll be getting credit for taking the truck with a little less than 1/4 of a tank & you return it with more than 1/4 of a tank and you don't even get the credit that you were promised, I found it insulting when my bill was over $100.00. To think that I only drove it 29,4 miles and was billed for 70 miles was a little ridiculous. But I'll just leave this review out here so others can be well aware of the deceptive practices that went on with MY rental!!!
Darwin G. F.They're very nonchalant and lackadaisical. Extra fee charged for coverage and I never consented to such coverage. I want my money back to my credit card.
JOHN O.The garage looked abandoned no signs anywhere address or phone number, the worst Uhaul location I've ever seen. I was surprised and very disappointed I didn't even got the rental that I reserved because the owner couldn't open the lock the Van was in. ????????????
Wilfredo T.The guy who assisted us was nice, but way too chatty. The location was difficult to find, the address given is around the corner at a gated off area. There should be signs pointing where to go.
Madison P.Don't charge a hidden $16 Safe Move fee without the customer's knowledge.
Avinash M.Nothing. This location is very convenient and the staff is very good
dellon L.I made reservation a week before to prevent surprises, that day I went to the location following the GPS but the address was not the same for the local, I call the local and the information for the real address was denied, he ask about my reservation and say “you need to go to different u-haul, your car is not here†and hang the phone I was asking until I came to the local, the attendant ask about the reservation and repeat to me: “I told you that I don't have your truck, you need to go to another u-haul†-I'm walking I have not a car here do I can not go walking — I can drive you — At the different local I explain the case and they call the office and send me back to the first local so I went walking, after 2 hr I get the same truck that was in the first parking, 2 hr that the 3 moving guys was not working without truck but charging just to be there so, my experience was .... incredibly disaster
Carlos G.Just what I needed especially at short notice. Very accommodating and professional. The process was smooth and easy. Would reccomend and would definitely use in the future.
Aja B.Too many charges on my account. My rental was paid in full and I am still being charged 3 months later.
Laniece B.I was charged $16 for SafeMove Insurance even though I did not select this coverage. There was also nowhere to park the truck upon return.
ERIC L.V nice
NGN V.Uhaul trucks are safely locked behind a gate but were unable to be accessed until the location manager arrived an hour and a half after the start of the reservation. Vehicle key lockbox did not contain key, which must be retrieved from the manager. Gas station is nearby to fill up tank as needed. Drop-off was conducted around the corner at intersection rather than at gated parking area.
Jae Yong E.Why was I charged a cleaning fee for a unit that was not even cleaned to begin with. Bad customer service. I live 2 blocks away and only drove 3 miles I did not say yes to the safe move. But was charged to my credit card. This U-Haul location is no good. I will never go back to 149-12 97th ave.
Nishan B.The guy said a lot of nonsense. Told me if I don't like you, you don't get a fucking truck. Every time I ask him a question he answers and follows it by “ I don't fucking care.†The location is hard to find, The adddess is different. it's an auto glass that sells mattresses and beds and had a tiny u haul sign on the glass? If didn't feel like a place if business at all.
Abdulaziz E.the man attending was nice, but there were somethings I did not like. He didn't give me a paper contract, it came as an email, and there was no clear evidence of a registration or insurance for the truck I rented, but he said it was ok. I returned the truck yesterday and did not get a a receipt. He told me that the system was down and that he would email me the receipt in about 30 min. He never did. I called him this morning and he told me again that I would get the receipt in 30 min. I never got it. I need the receipt.
alex R.The equipment I requested was not ready for pickup
Mathew R.Charged a cleaning fee even though truck was returned broom swept.
Richard S.Danny and team are dependable, fair and friendly. The equipment is well maintained which is no surprise as they run an auto shop. U-Haul drove smooth and we didn't have to wait in any lines etc making for an easy pick up and return. Will go to this location again.
Sam P.Only charge the customer what they agreed to pay for as I was charged for CDW insurance I knew I didn't need and never asked for but when I got my final bill via email after the drop off I found out then.
Xaviera M.cool management
Galo R.I reserved a 15ft truck online, however, it was not available when I arrived. I had to get a 20ft and paid more money. The $50 money guarantee for the truck was a lie. I did not receive the $50.
Tash J.When i got to the location they said they key broke to the truck and some on suppose to had called me n told i had to go to the Douglas on 168th i called the other location they said they didn't have my reservation.. smh
toni D.Make it more reliable, convenient and big some garadge on NY area dealer thank you.
FRANCIS D.Needs better signage, but the people were wonderful.
Brendan G.Perhaps advertise U-Haul in front of the station. Computer station was very ghetto.
Benjamin W.Owner of this place was Awesome!!!!
Theodore S.we dropped the vehicle 1day early and 300 miles less and asked for a refund for unused miles and insurance and was denied.
Shirvana S.