Customer Reviews for Liberty Auto Center Inc
(U-Haul Neighborhood Dealer)

Évaluation :

3

The price was very high I use less mileage and I’m pay the price like I use 10 miles I feel like I was over charge and I would like to speak to some one in change about my fee cause I really don’t understand why was I over charge and I brought back the truck before 5 and I rented it at 12:30 n brought it back before 3 pm

Évaluation :

3

The uhaul track was dirty, difficult to start with questionable sounding brakes. Ensuring that the truck is in a safe, clean and easy to start working condition would help make the driving experience less scary and overwhelming.

Évaluation :

5

Good Nice

Évaluation :

5

Best U-Haul service in queens

Évaluation :

5

Nothing every thing was perfect second time I use this place. In and out Thank you U haul !!!

Évaluation :

5

Very good

Évaluation :

1

This location has no office, lot or anything. It's not a location anyone should be directed to.

Évaluation :

2

There is no formal lot area to drop vehicle. Rental to be left on street. Dim lit. Not sure how this represents U Haul brand well other than provides a location to pick up and drop off cars near airport.

Évaluation :

5

Awesome!

Évaluation :

3

The location was convenient for me as it was relatively close to my house. However, returning the van was problematic. There is no parking near the office. No one to facilitate the return. No one spoke English at the time of my return. Very frustrating after a long day. It would have been nice for a staff member to receive the van.

Évaluation :

2

The only comment I have is that the company gives a breakdown of the rental to there customer .. I never was told how much it was going to cost me and I never got an email showing me the breakdown of how they came to the charges on my bill

Évaluation :

2

Will not use this location again, very unpleasant unprofessional location I have ever been in. Also will not leave car anywhere around there.

Évaluation :

1

My over all experience with UHall was very annoying. They don't tell you how to check out. They don't have place to park their vehicles. They just told me find the parking and leave the keys in the Dropbox when I returned the van. They didn't tell me that I needed to check out online. It took me more than an hour to find parking. It very hard to find parking in the neighborhood. They also charged me $50 dollars more than my actual cost. They don't have time to go over those charges. I keep calling them but they hang up phone by telling me that they are busy with other customers.

Évaluation :

3

The truck was leaking oil

Évaluation :

2

I made a reservation online and denied the insurance however the clerk didn't follow any thing and still charge me for insurance and also the truck wasn't half tank of gas, although I refill the truck more than how I got it I was charge for gas. I was not able to to return the truck and have a proper check out. Just ridiculous but I am going back cause it is just unacceptable

Évaluation :

2

It's a sketchy area. Truck was parked 2 blocks away. Nice gentlemen handled the transaction.

Évaluation :

3

Ils ont été très serviables et amicaux. The location was not convenient to get to but the man told us where we could park the truck. He made us aware of the steps we could take to fill out the online reporting website and also made sure we had received an online copy of the receipt.

Évaluation :

5

Good service

Évaluation :

4

Very reliable and clean vehicle.

Évaluation :

2

This location could use a smoother pick up procedure.

Évaluation :

1

I pick up Saturday and return Sunday to the same location,give the key to the same person but two days later uhaul company calling me and asking me when will I return the truck. I was charged for keeping it extra days. The person at that location didn't update my return in the system. Please wake up and do your job.

Évaluation :

2

I reserved a 10 foot u-haul on Sat. for the entire day starting at 11AM. I arrived only a couple of minutes before someone else who also reserved the same truck. It's unethical that two people should a confirmed rental for the same truck.The owner argued and blamed me for arriving at 1PM, which is shocking and completely irrelevant. I reserved the truck for the day from 11AM and I had a receipt showing I paid for it. In the end, I did get the truck; it was probably because the owner made more money with me. I used it to move my things from Queens to NJ, while the other person needed it between Queens and the Bronx. For me it would have been terrible not to get it, since I hired help to move my belongings and planned things days in advance with the expectation of getting the truck. It was only sheer luck that I arrived a couple of minutes before the other person. It's completely inappropriate to run a business like that since everything is contingent on having the truck.

Évaluation :

5

The place was great the owner was very friendly and accommodating I luv this place I will recommend everyone here

Évaluation :

3

Truck had no power steering; I had a hard time driving this truck.

Évaluation :

2

The initial place I rented in ozone park NY said that the uhaul I reservered was stolen and not available. Then they sent me here, the guy didn't show up till 25 mins late after 9am. Then when I drove off with he vehicle the steering wheel was so tight and low ok fuel. Horrible experience when my initial booking should have been gaurenteed and then I was sent further away and had to choose a smaller vehicle adding more time and miles to my booking with zero apologies and given a dangerous truck with little steering fluid. The place I got the truck from on 149th st had bad parking and was a mess. Terrible uhaul experice that day. I ended up loosing money that day trying to do a moving job.

Évaluation :

1

It took them an hour and half to sort out what I already paid for online. Customer service is not that good. Drop off service was horrible I was over charged. Unexpected charges.

Évaluation :

5

Liberty Auto Center Inc. Provided me with exceptional customer service. I highly recommend this location. Thank you!!

Évaluation :

5

Great customer service! I would definitely come back.

Évaluation :

4

Although the truck broke down and we had to wait four hours for a jump, Michael at the pick up and drop off location, along with Alicia the UHaul customer service rep both helped so much, they were amazing.

Évaluation :

4

Excellent customer service homeboy was very helpful and I definitely recommend him wonderful service

Évaluation :

1

Because there is no parking available. I had to look and find parking on the street which is not a reliable return process. I would not recommend it to a friend because the renter becomes liable of the truck.

Évaluation :

3

hard to find and navigate

Évaluation :

1

Bad experience all around, person at this location was not helpful at all and was drunk. Price was much more than advertise, no place to park the truck.

Évaluation :

2

Uhaul needs to ensure that trucks are in stock. I reserved a truck well in advance for a move, & upon arrival I was told that the truck was not there. I was also sent "up the block" to another location, only to be told that there was also no truck available. After returning, we did not receive a truck until 3 hours after my reservation was set to begin, which caused so many delays in my day. In addition, we had to wait longer because staff was not on sight & ended up having to cancel the reservation & begin a new one for no reason (as instructed by the staff member who did not seem very knowledgeable. I will definitely not be using this location again. I would instruct others to pick up from an actual uhaul place where there are a plethora of trucks in stock.

Évaluation :

4

Finding a place to park the Uhaul after use is a big problem. Should have a yard for parking.

Évaluation :

4

Need receipts. Of transactions

Évaluation :

5

U-Haul representative was very helpful and professional

Évaluation :

1

Trash cans may be cleaner than the trucks they rent to people.

Évaluation :

1

This was a horrible experience.

Évaluation :

5

The man who helped me was very nice. Helped me very promptly and I was on my way. I think maybe have some more U-Haul signage. I went to Liberty Auto Parts first because their signage was bigger and said Uhauls are across the st. The only U-Haul sign I saw was the key drop which is pretty small. I just want sure if I was in the right place until I asked somebody who was busy working on a car, I didn't wanna bother anyone.

Évaluation :

5

Great staff quick and easy

Évaluation :

1

U haul charge me twice

Évaluation :

5

Excellent experience at Liberty Auto Center, excellent hospitality, 100 % will visit again! During pickup, rep was exceptionally helpful, courteous, and pleasant. He made things go very smoothly in a stressful time to help expedite things, since I was initially having a issue getting verified and cleared with Uhaul to drive. Will definitely recommend, was almost a fun time! I appreciate his kindness!珞珞

Évaluation :

1

I rented uhaul December 4th 2020. The charge was pending for a month then was reversed and sent back to my card. I called the location and was told they did not know what I was talking about. Today February 6th 2021 my card was attempted to be charged $245. The charge includes fuel even though I made certain I refilled the tank. I have photo proof of this

Évaluation :

1

Very rude staff. I would never recommend this place to rent.

Évaluation :

1

Very bad first I returned the truck on Saturday night and they put I returned it to today,I have the video where I packed it the time and the day on the 26 the same day I only use the truck for 10 hrs,he charged me for assurance I didn’t asked him never sign for it,very bad experience,I need a refund, I got charged to much,just for one day about 40 something miles.

Évaluation :

1

Firstly, you have to go around the corner to the Auto Glass Shop so you can complete the transaction and then go back around the corner to pick up the rental. The inside of the cab was disgustingly filthy and hasn't been cleaned since the truck was new. Then the Heat Did NOT work at all, no fan blower or heat at all Make sure that you take pics of the Before and final Mileage along with the Fuel Gauge reading before and after so they won't try to overcharge you. And finally, the Final invoice comes 3 days after you return it and that is Not Acceptable

Évaluation :

4

S.O.

Évaluation :

5

Everything ok

Évaluation :

1

Customer service at this location is next to horrendous, the system was down i had to send about 1 hours with the authorized rep trying to make the system work. I had to do the rental process myself via the uhaul app 1 hour later Then the truck had the check engine light on the dash was dirty one would expectvthat uhaul would have their vehicles cleaned in these covid times

Évaluation :

1

Too expensive and unreasonable price.

Évaluation :

1

Simply Terrible Location. I rented using the 24hr truck share/rent with a cell phone. I arrived to find the truck but not the key. I asked in the Auto shop where to find the key, and was told that the person with the key was out, and I would have to go the main branch in Jamaica, about a mile a way. I had no ride, since I was expecting to be driving a truck, so I had to walk 15 min to the main branch. I wait in line 25 minutes, to be told that the key was not there, I had to return to the auto body shop. I walked another 15 minutes back to the body shop and finally the owner shows Up and gives me the key to an old, beat up truck with the check engine light on. Wastes an hour and 20 minutes of my time and a completely needless walk to the main uhaul branch. Suffice it to say I will never be going here again, nor will I be renting with uhaul.

Évaluation :

1

Over price and charge for things not applicable to me high upset and would like a refund

Évaluation :

2

When the clerk informs you that you'll be getting credit for taking the truck with a little less than 1/4 of a tank & you return it with more than 1/4 of a tank and you don't even get the credit that you were promised, I found it insulting when my bill was over $100.00. To think that I only drove it 29,4 miles and was billed for 70 miles was a little ridiculous. But I'll just leave this review out here so others can be well aware of the deceptive practices that went on with MY rental!!!

Évaluation :

1

They're very nonchalant and lackadaisical. Extra fee charged for coverage and I never consented to such coverage. I want my money back to my credit card.

Évaluation :

1

The garage looked abandoned no signs anywhere address or phone number, the worst Uhaul location I've ever seen. I was surprised and very disappointed I didn't even got the rental that I reserved because the owner couldn't open the lock the Van was in. ????????????

Évaluation :

3

The guy who assisted us was nice, but way too chatty. The location was difficult to find, the address given is around the corner at a gated off area. There should be signs pointing where to go.

Évaluation :

1

Don't charge a hidden $16 Safe Move fee without the customer's knowledge.

Évaluation :

5

Nothing. This location is very convenient and the staff is very good

Évaluation :

1

I made reservation a week before to prevent surprises, that day I went to the location following the GPS but the address was not the same for the local, I call the local and the information for the real address was denied, he ask about my reservation and say “you need to go to different u-haul, your car is not here” and hang the phone I was asking until I came to the local, the attendant ask about the reservation and repeat to me: “I told you that I don’t have your truck, you need to go to another u-haul” -I’m walking I have not a car here do I can not go walking — I can drive you — At the different local I explain the case and they call the office and send me back to the first local so I went walking, after 2 hr I get the same truck that was in the first parking, 2 hr that the 3 moving guys was not working without truck but charging just to be there so, my experience was .... incredibly disaster

Évaluation :

4

Just what I needed especially at short notice. Very accommodating and professional. The process was smooth and easy. Would reccomend and would definitely use in the future.

Évaluation :

1

Too many charges on my account. My rental was paid in full and I am still being charged 3 months later.