Customer Reviews for Liberty Auto Repair
(U-Haul Neighborhood Dealer)

Évaluation :

5

There was the most friendly and helpful man here. We had a car transport as well. Very informative and had that ready for us to check out quickly and get going.

Évaluation :

2

Truck was damaged and the picture was not correct before I took possession of the truck. The location did not have my handtrucks in the truck causing me to go purchase a set personally.

Évaluation :

4

Ellis was professional and polite; the service was so good that I may go back for a tuneup on my own vehicle;; Definitely to rent again if needed!!!!!

Évaluation :

2

I used the 24/7 access on a Sunday, and my truck came without the appliance dolly, which made moving my furniture extremely difficult. The store was closed, so we were not able to go inside & retrieve the dolly.

Évaluation :

3

My review is for this dealer only.. My overall rating and experience with Uhual was Excellent!!! Picked up trailer had a bad tire, waited for repair, the replacement wheel was the wrong offset letting the tire rub the frame.....Contacted uhual as I had a 5K mile trip. The area Manager reached out to me and did an outstanding job of resolving the issue. Thank You for a safe trip.

Évaluation :

4

Mobil application does not work well

Évaluation :

1

When I went to turn in the truck, the guy said "just give me the keys...that's it" Rude

Évaluation :

3

Truck was in excellent shape and working order. Customer service was excellent and very helpful

Évaluation :

3

The truck smelled like smoke and needed an alignment.

Évaluation :

3

Pickup and return were both tedious. Insurance was added without my permission. Online return when the location was closed was very difficult. After walking back and forth between the office and the truck and the truck and taking numerous pictures, the app stopped without giving me any indication that the process had completed successfully.

Évaluation :

1

Know the business I traveled 20 miles to pick up the truck long process I requested a truck for St Louis MO not MI I spelled Missouri 3×for him yet he had my dropped off in MI after loading the truck their were ants every where we hosed what we could turned truck in a day earlier hope they are not in my clothing returned truck to 4230 Gravois St Louis MISSOURI the people there saw the problem we had in our trav

Évaluation :

4

Still had dust/dirt in storage

Évaluation :

2

I was told one price on the phone when I may reservation. Then when I arrive it was a different price.

Évaluation :

4

The Uhaul was parked by a fence where you're unable to get to the passenger side to accurately look at the vehicle to notate if any damage is present. There are dogs on the other side of the fence that barked non stop and continued to run in each direction I walked. It was a very scary experience for me. The vehicle was in great condition. Where the vehicle was parked produced anxiety for me as I was caught off guard when the dogs ran up to the fence and began to bark and growl. Please park it next to the trailers, away from the fence.

Évaluation :

4

Help insure customers can turn in equipment by using the app without issues like I had.

Évaluation :

1

The gentleman that works the location wasn't helpful. I had a 10am appt and he didn't know where his truck I was suppose to get was. Previous customer didn't return yet. But he had a truck there and wouldn't let me get that one. Stating it was for his noon pickup. So in all had to call customer service. Waited at this location for 1hr. To finally get a truck. WILL NOT USE HIS LOCATION AGAIN!!!!! I WILL HIRE SOMEONE BEFORE I GO BACK THERE. VERY POOR SERVICE

Évaluation :

5

Rien

Évaluation :

1

Very bad experience. I'm dealing with fraud at this moment. Thanks Uhaul The guy was very rude. He ran out of paper so no paperwork. Nothing was explained. Wouldn't walk to truck to look at it. To make sure no dents or anything. Just very awful

Évaluation :

5

Very professional

Évaluation :

1

The appearance of this location is very rough - basically at junk yard. The gentleman who filled out the paper work was nice enough but apparently not very informed. He asked me where I would be dropping off the trailer and I told him that I wasn't sure of the location, but it would be around Kissimmee, FL. I told him I could go back to my truck to get the address but he told me no need - "it doesn't matter where you drop it off". I dropped off the trailer this morning at Uhaul in Sanford, FL (north of Kissimmee) and the attendant informed me there is an additional drop-off fee because the document states Kissimmee. I tried to explain that the gentleman in Hampton, GA told me it didn't matter where I drop it off, but she said it does matter. She went on to explain that it's not the same county. It's not about the incremental $20 drop-off fee. It's about feeling like the gentleman just wanted to get me out of the office as fast as possible and not wanting me to go back to my truck to confirm the city. He should have taken the time to explain that it matters if Kissimmee is not in the same county. I would have gotten the address out of my truck. Maybe I missed it in the small print somewhere.

Évaluation :

5

I really like the people here. I did turn the truck in on time (but Uhauls mobile check in system would not work) and when the attendant came in he charged me for an extra day but I am sure Uhaul will get it sorted out.

Évaluation :

5

Nothing to improve!! Customer service was excellent

Évaluation :

5

I used my phone to rent this truck . I was so thankful that the truck was clean and ready to go !!! THANK YOU LIBERTY AUTO REPAIR. There is a dog next door. If he barks at you his name is "BUTTERCUP" Just say "hey buttercup - it's me" and he will be fine and stop barking.

Évaluation :

1

I returned the equipment at 1:30 p.m. on the 12th of May. I got an email saying it was returned at 9:45 a.m. on the 13th and I was charged for an extra day. The attendant told me to drop it in the back and said I was good. Apparently, he didn't check it in until the next day. Ridiculous.

Évaluation :

1

This is a very unpleasant Uhaul location. The guy who runs it is very rude and does not care to help you. The truck ran terrible and it sounded like the wheels were going to fall off. I will never use this location again and I will not recommend it to anyone.

Évaluation :

2

The gentleman had an attitude and told me if I didn't take out the insurance rhere could be damage and it took awhile for him to close it out I returned it within an hour and it was more than he said it would be

Évaluation :

4

Equipment should be cleaned between each customer. The driving area and cargo area were both dirty.

Évaluation :

3

the owner was very flirtatious and it kept on hitting on me I would not recommend none of my friends to come here just in case he tries to touch or try to hit on me he would not give me the keys into we got down to the truck which made me feel very uncomfortable and I asked the market I had the keys after I done paid and he said because I want to see you more very nasty and vulgar I would recommend nobody to go down there

Évaluation :

4

Everything was good no problems

Évaluation :

3

The truck had ants in the cab. We were constantly looking over our shoulder to make sure the ants weren't climbing on us. I would suggest another parking spot for the trucks. Currently they are parked near a bush where there's a pit bull barking at you.

Évaluation :

3

Truck was parked too close to vegetation. The trucks cab and cargo area was infested with Ants. My loading was delayed by a couple hours because I had to buy a pesticide and wait for all the ants to die before I could load.

Évaluation :

2

Maybe not have it take over an hr to get equipment and then cancel the equipment i already paid for then try and fix it while on the phone with someone. Made us later and the moving help was already at our house using up their time to help.

Évaluation :

4

I did not interact with anyone because I return the truck after hours

Évaluation :

5

It was good no problems. But I did ask about the location in Selma alabama he said any location.

Évaluation :

1

The trailer leaked and the rain soaked one of my mattresses. I will be contacting Uhaul for compensation. The place to pick it up looks like it needs to be condemned. Surely there are better businesses in the area you can choose to partner with.

Évaluation :

2

Location was dirty and unprofessional.

Évaluation :

1

Horrible

Évaluation :

1

Had to do it all on the phone.... the truck was dirty and got charged extra for picking up a dirty truck... I had to drive 30 minutes outta my way to pick up the truck as well not happy at all.

Évaluation :

1

Training is necessary for this office.

Évaluation :

1

The gentleman that I spoke with was very unpleasant and didn't know much about the uhaul services offered. He also failed to look up my reservation, but rather tried to get me as a walk in client. I had a reservation for 11am and didn't leave his location until 3 hours later. He has made my time with uhaul very unpleasant and possibly would never use uhaul services again due to this.

Évaluation :

3

The brakes were completely gone and I also was under the impression I could return to any location

Évaluation :

5

My second time renting from this location. And happy about it.

Évaluation :

1

I dropped off a 26 footer here at this location. I made sure I took a picture of the gas tank and kept the gas receipt upon filling the vehicle gas back to where I got it at. This company charged me 36 extra without notice. There were no signs as to where to park the Uhaul or a driveway. Ghetto environment.

Évaluation :

5

Called to verify this location had the trailer I wanted. When I arrived, the guy stopped what he was doing (they do other things than rent U-Hauls) and took care of me right away. Excellent experience. Glad I rented from him.

Évaluation :

5

The manager on duty was waiting on me as I pulled into the service center. I will use this location again. Excellent service.

Évaluation :

1

This location charged me an extra $117 on top of the $200 I was initially charged. He told me I brought the truck back a day late when in actuality I brought it back a day early. I already filed a complaint

Évaluation :

5

Keep the service just like your have it

Évaluation :

3

Gave one price on the phone and another when I got there.

Évaluation :

3

No comments.

Évaluation :

3

Customer service was poor. I had transmission trouble after hauling the trailer from New York to Georgia and I purchased the $40 insurance which was of no help because I requested to have assistance from uhaul to take trailer off of my vehicle and return to drop off site 15 minutes away and I was told I would be charged through road side assistance for a tow. In addition I was charged an additional $5 for toll charges although I used my own ezpass through out the entire trip and this charge was made with out my authorization and I contested the charge before it was deducted and still no one has followed up with me. Not happy with the service at all.

Évaluation :

5

Keep doing what you are doing!