Customer Reviews for Liberty Auto Repair
(U-Haul Neighborhood Dealer)

102 évaluations

93 School Rd   Hampton, GA 30228

(470) 204-3198

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Samedi
    De 10 h am à 1 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(470) 204-3198

93 School Rd
Hampton, GA 30228

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Samedi
    De 10 h am à 1 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
1

When I went to turn in the truck, the guy said "just give me the keys...that's it" Rude

Michael B. 
Évaluation :
3

Truck was in excellent shape and working order. Customer service was excellent and very helpful

Adolph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cleveland F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
3

The truck smelled like smoke and needed an alignment.

Marissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINA S. 
Évaluation :
3

Pickup and return were both tedious. Insurance was added without my permission. Online return when the location was closed was very difficult. After walking back and forth between the office and the truck and the truck and taking numerous pictures, the app stopped without giving me any indication that the process had completed successfully.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Y. 
Évaluation :
1

Know the business I traveled 20 miles to pick up the truck long process I requested a truck for St Louis MO not MI I spelled Missouri 3×for him yet he had my dropped off in MI after loading the truck their were ants every where we hosed what we could turned truck in a day earlier hope they are not in my clothing returned truck to 4230 Gravois St Louis MISSOURI the people there saw the problem we had in our trav

Sarah D. 
Évaluation :
4

Still had dust/dirt in storage

WILLIAM G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Onaje R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joseph M. 
Évaluation :
2

I was told one price on the phone when I may reservation. Then when I arrive it was a different price.

Shelia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
4

The Uhaul was parked by a fence where you're unable to get to the passenger side to accurately look at the vehicle to notate if any damage is present. There are dogs on the other side of the fence that barked non stop and continued to run in each direction I walked. It was a very scary experience for me. The vehicle was in great condition. Where the vehicle was parked produced anxiety for me as I was caught off guard when the dogs ran up to the fence and began to bark and growl. Please park it next to the trailers, away from the fence.

Camareka Y. 
Évaluation :
4

Help insure customers can turn in equipment by using the app without issues like I had.

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vernon W. 
Évaluation :
1

The gentleman that works the location wasn't helpful. I had a 10am appt and he didn't know where his truck I was suppose to get was. Previous customer didn't return yet. But he had a truck there and wouldn't let me get that one. Stating it was for his noon pickup. So in all had to call customer service. Waited at this location for 1hr. To finally get a truck. WILL NOT USE HIS LOCATION AGAIN!!!!! I WILL HIRE SOMEONE BEFORE I GO BACK THERE. VERY POOR SERVICE

YOULANDA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DELORES D. 
Évaluation :
5

Rien

DERRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL R. 
Évaluation :
1

Very bad experience. I'm dealing with fraud at this moment. Thanks Uhaul The guy was very rude. He ran out of paper so no paperwork. Nothing was explained. Wouldn't walk to truck to look at it. To make sure no dents or anything. Just very awful

vernell S. 
Évaluation :
5

Very professional

Stanley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
1

The appearance of this location is very rough - basically at junk yard. The gentleman who filled out the paper work was nice enough but apparently not very informed. He asked me where I would be dropping off the trailer and I told him that I wasn't sure of the location, but it would be around Kissimmee, FL. I told him I could go back to my truck to get the address but he told me no need - “it doesn't matter where you drop it off”. I dropped off the trailer this morning at Uhaul in Sanford, FL (north of Kissimmee) and the attendant informed me there is an additional drop-off fee because the document states Kissimmee. I tried to explain that the gentleman in Hampton, GA told me it didn't matter where I drop it off, but she said it does matter. She went on to explain that it's not the same county. It's not about the incremental $20 drop-off fee. It's about feeling like the gentleman just wanted to get me out of the office as fast as possible and not wanting me to go back to my truck to confirm the city. He should have taken the time to explain that it matters if Kissimmee is not in the same county. I would have gotten the address out of my truck. Maybe I missed it in the small print somewhere.

Brian R. 
Évaluation :
5

I really like the people here. I did turn the truck in on time (but Uhauls mobile check in system would not work) and when the attendant came in he charged me for an extra day but I am sure Uhaul will get it sorted out.

WILLIAM H. 
Évaluation :
5

Nothing to improve!! Customer service was excellent

HARRY C. 
Évaluation :
5

I used my phone to rent this truck . I was so thankful that the truck was clean and ready to go !!! THANK YOU LIBERTY AUTO REPAIR. There is a dog next door. If he barks at you his name is "BUTTERCUP" Just say "hey buttercup - it's me" and he will be fine and stop barking.

WILLIAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
1

I returned the equipment at 1:30 p.m. on the 12th of May. I got an email saying it was returned at 9:45 a.m. on the 13th and I was charged for an extra day. The attendant told me to drop it in the back and said I was good. Apparently, he didn't check it in until the next day. Ridiculous.

Thomas S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chris L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
1

This is a very unpleasant Uhaul location. The guy who runs it is very rude and does not care to help you. The truck ran terrible and it sounded like the wheels were going to fall off. I will never use this location again and I will not recommend it to anyone.

Jered G. 
Évaluation :
2

The gentleman had an attitude and told me if I didn't take out the insurance rhere could be damage and it took awhile for him to close it out I returned it within an hour and it was more than he said it would be

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel D. 
Évaluation :
4

Equipment should be cleaned between each customer. The driving area and cargo area were both dirty.

Rachael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julius W. 
Évaluation :
3

the owner was very flirtatious and it kept on hitting on me I would not recommend none of my friends to come here just in case he tries to touch or try to hit on me he would not give me the keys into we got down to the truck which made me feel very uncomfortable and I asked the market I had the keys after I done paid and he said because I want to see you more very nasty and vulgar I would recommend nobody to go down there

Samantha D. 
Évaluation :
4

Everything was good no problems

Shawn B. 
Évaluation :
3

The truck had ants in the cab. We were constantly looking over our shoulder to make sure the ants weren't climbing on us. I would suggest another parking spot for the trucks. Currently they are parked near a bush where there's a pit bull barking at you.

Carletta C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL R. 
Évaluation :
3

Truck was parked too close to vegetation. The trucks cab and cargo area was infested with Ants. My loading was delayed by a couple hours because I had to buy a pesticide and wait for all the ants to die before I could load.

Edward J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W. 
Évaluation :
2

Maybe not have it take over an hr to get equipment and then cancel the equipment i already paid for then try and fix it while on the phone with someone. Made us later and the moving help was already at our house using up their time to help.

Shannon C. 
Évaluation :
4

I did not interact with anyone because I return the truck after hours

Rosie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
5

It was good no problems. But I did ask about the location in Selma alabama he said any location.

Calvin M. 
Évaluation :
1

The trailer leaked and the rain soaked one of my mattresses. I will be contacting Uhaul for compensation. The place to pick it up looks like it needs to be condemned. Surely there are better businesses in the area you can choose to partner with.

John S. 
Évaluation :
2

Location was dirty and unprofessional.

Brian R. 
Évaluation :
1

Horrible

David C. 
Évaluation :
1

Had to do it all on the phone.... the truck was dirty and got charged extra for picking up a dirty truck... I had to drive 30 minutes outta my way to pick up the truck as well not happy at all.

bruce S. 
Évaluation :
1

Training is necessary for this office.

ronald C. 
Évaluation :
1

The gentleman that I spoke with was very unpleasant and didn't know much about the uhaul services offered. He also failed to look up my reservation, but rather tried to get me as a walk in client. I had a reservation for 11am and didn't leave his location until 3 hours later. He has made my time with uhaul very unpleasant and possibly would never use uhaul services again due to this.

Lateefah W. 
Évaluation :
3

The brakes were completely gone and I also was under the impression I could return to any location

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

My second time renting from this location. And happy about it.

Kenneth T. 
Évaluation :
1

I dropped off a 26 footer here at this location. I made sure I took a picture of the gas tank and kept the gas receipt upon filling the vehicle gas back to where I got it at. This company charged me 36 extra without notice. There were no signs as to where to park the Uhaul or a driveway. Ghetto environment.

TANYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Called to verify this location had the trailer I wanted. When I arrived, the guy stopped what he was doing (they do other things than rent U-Hauls) and took care of me right away. Excellent experience. Glad I rented from him.

Kenneth T. 
Évaluation :
5

The manager on duty was waiting on me as I pulled into the service center. I will use this location again. Excellent service.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
1

This location charged me an extra $117 on top of the $200 I was initially charged. He told me I brought the truck back a day late when in actuality I brought it back a day early. I already filed a complaint

Andreon S. 
Évaluation :
5

Keep the service just like your have it

fred T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyson R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyson R. 
Évaluation :
3

Gave one price on the phone and another when I got there.

Carol S. 
Évaluation :
3

No comments.

Lee T. 
Évaluation :
3

Customer service was poor. I had transmission trouble after hauling the trailer from New York to Georgia and I purchased the $40 insurance which was of no help because I requested to have assistance from uhaul to take trailer off of my vehicle and return to drop off site 15 minutes away and I was told I would be charged through road side assistance for a tow. In addition I was charged an additional $5 for toll charges although I used my own ezpass through out the entire trip and this charge was made with out my authorization and I contested the charge before it was deducted and still no one has followed up with me. Not happy with the service at all.

Camille T. 
Évaluation :
5

Keep doing what you are doing!

danny R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashya W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

otis L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Guebolle M. 
Évaluation :
3

Your customer service phone line is saturated. You never answer the phone!!! Everything has to pretty much done online

mario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica B. 
Évaluation :
1

The own was over an hour late and seem to have an. Attitude when it was check-in time

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caarne W. 
Évaluation :
1

Provide receipt of contract and do a walk through of van/equipment to ensure current damage is not applied to new customer.

Jacob S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristopher T. 
Évaluation :
3

Make sure customer gets a hard copy of their contract at time of rental. I was told the contract was sent to my email, which I didn't have access to until I returned back home in Tennessee. I had no idea what my charges were, how many miles were allowed or when it was due back.

Jessie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Évaluation :
1

Le client n'a pas laissé de commentaire.

Butch S. 
Évaluation :
5

No problems

CONNIE K. 
Évaluation :
1

HORRIBLE CUSTOMER SERVICE! HE NEEDS HIS UHAUL LICENSE TAKEN AWAY....NOW! I WILL BE CALLING THE CORPORATE OFFICE!

TIFFANY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
1

Seemed to be in a bad part of town. No security around. Building

stephen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dee S. 
Non les évaluations ont été soumises pour cet établissement.

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