Le client n'a pas laissé de commentaire.
Chris B
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing excellent experience. I've used U-Haul all my life for moving and will continue to do so Thanks dan
dan uThe drop off location was closed when we arrived.
Jon WDoes not have a safe place to park personal car if truck is needed overnight. So I had to cancel two day reservation and change my plans
Jennifer ZEverything was great.
connie fNo suggestions
Mardell EEverything was as it should have been—not always the case with UHaul locations.
Steve TService was friendly and professional.
Donald BThe appliance Dolly was not available as requested. I was unable to get everything I needed so will need to find another truck as I can't afford another rental.
Laura SThe owner was helpful and squared away. I would recommend this Uhaul location.
CORBETT CVery friendly and helpful
Larry VKeep doing what you're doing! Great to work with!
Robin CThe location wasn't open on the day I needed the truck so everything I did was through the app. The process of checkin and returning the truck was clunky and confusing. I ended up returning the keys before knowing I needed pictures of the inside of the truck.
Andrew SThe new two-inch tongue latch when set on a two inch ball has quite a bit of slack as if the latch is worn to a larger diameter or was manufactured too large to start with. as one travels down the highway and encounters rough surfaces, the trailer pushes forward and back and really rattles the vehicle. When it is loaded heavily, it is not such a problem. There is no adjustment feature on the latch so maybe that is something that could be added to take up the slack in the hitch.?
ray pAttendant - good customer service.
Margaret RVery helpful, he just pointed me to a good spot and took everything off for me.
Brian DThe people were very helpful. Not much room in the lot. The appearance was not inviting. But again, the person that helped me was great.
Ken SGive more miles. I had to spend an extra $18 despite a relatively small drive.
Kenneth SDrop off was in a dirt parking lot, which was muddy and difficult to maneuver. Location has limited hours, and no one was available after 5 pm the day before drop off was due, or before 10 am on day of drop off (trailer was due back by 9 am)
Herb AI did after hours drop-off so I did not interact with any personnel. The lot was clean and organized which made it easier to find a place to drop off trailer.
Michael Rcheck in was a long wait (was busy selling cars) said he'd "come and get me" eventually he did. Appeared to be the only one there. Tried 3 trailers until finally one worked (electrical issues) I was ok with that. I looked it over and appeared ok. Looks can be decieving. Ten miles out of lincoln Neb. on I-80 the passenger side tire blew out. After much waiting (had to wade thru phone tree, put on hold , confusion about my location yada yada yada, finally service crew not affiliated with u-haul came and luckily had a tire and wheel for quik replacement. That was the good blow out. The next blow out (other wheel) was much more dangerous. This occurred roughly 220miles later again on a very busy Interstate (I-29 north of Sioux Falls, S. DaK) Was nearly hit buy a Semi who had little to no time to react. I was unable to get safely off the shoulder for nearly a hundred yards do to safety rails. Now the wait. Luckily I had kept an odometer log and could give an accurate mileage of how far north of the city i was because there were no exits anywhere near as sometimes occurs. About and hour went buy before the service station guy arrived. He explained that he was going to have to take the blown -out wheel and go back to the shop and replace the wheel as he had no complete wheel with him. Again the wait, and the traffic whizzing by at 80 mph. I got out of my car and walked 25 yards into the adjacent field as i had no intention of getting pancaked along with my expensive cargo in the trailer. After he finally returned he had to replace the wheel mere feet from the passersby. Scary and quite probably preventable Had UHAUL EQUIPPED THE TRAILER WITH ACCEPTABLE TIRES!!. I'm no novice at trailer towing. I actually have one of my own but rented theirs as i needed an enclosed rig. Smaller tires can get very hot if you drive too fast. For this reason I was well under the speed limit and was scrupulously avoiding pot holes and rough spots to protect my belongings. When finally I arrived at my destination, (some 3 to 4 hours late and by this time in the dark) I was pretty spent as an ordeal like this sort of wares you down. Returning the trailer the next morning (a day early I might add) there was no talk of any compensation for my troubles) . I was happy just to be alive. Sound overly dramatic? Believe me, multiple tire blow outs is no joke. Perhaps my experience will prevent this from happening to the next person with This trailer, but God help the poor bastard who encounters this same scenario in a year or 5 years or however long U-haul thinks they can get by with this crap. A refund seems appropriate. Are you listening U-haul? Or at least have a policy which ensures your tires (both) in my case, don't decide to explode at will. Suggestions: Enact some criteria which all trailer tires must meet.
paul gClean the equipment and make sure the unit is road worthy. Tires were bad, needed balanced and replaced, brakes were also bad. Really didn't feel like it was worth 850
Donald QMy drop off time was 10 am- I called to verify that they would be open and he said they would. They didn't actually check my rental in until after 11- so they charged me for another day. Very unhappy about that- I expect my money to be returned but I doubt it will happen.
Jo KNothing. Rez worked with me so I could get the truck I needed. Awesome customer service!!!!Thanks!
James CExcellent service à la clientèle. I scheduled very last minute and they were very accommodating and helpful! I really appreciated them working with me and helping me!
Michelle MEquipment was clean and ready to go. Pick-up process was fast.
David BThe employee was friendly and proficient. He had me unhooked in less than 5 minutes. Then he emailed me the receipt. Great employee!
Brian LTrailer was hard to get to, make it easier
Kevin EConvenient and easy - thank you.
Barry UOui
Thomas AAucun
Thomas AWe had to switch trucks and the one we got could barely go 45 mph and engine was super loud on passenger side
SAMANTHA DI had to pay deposit at pickup and was told I'd get the cash back at return. They refused, said to take it up with uhaul. They set up the drop off location then set up my storage at a uhaul then wouldn't let me return to where I was storing everything, said it was 200 more, so I went 15 miles over to get to and from the storage/drop off location. Will never use again.
Kayleigh HWebsite said open Sundays at 11. Showed up at 11:30 and clearly marked "closed". Not easy location to access off Highway 2. Run down facility / car lot. You can do better.
Frank GI reserved this at a location at the other side of town- i went to pick it up and they sent me to this location. I was not notified of this until I went to pick it up. The truck had an exhaust problem which was so loud in the cab that I had to wear head phones to minimize the sound. I have driven many trucks and never experienced this before. The truck was not swept out.
Dennis CWhere should I park my car when I pick up the truck? I couldn't drive two vehicles at a time.
Robert MThe vehicle was dirty and dusty on the inside. The seats had tears in them. The steering was very loose on the truck, and the break system was weak. The app stopped working during the check in process so it took more time to get my vehicle.
Casey HStop overcharging!
Michael JThe gentleman that helped me was very nice and accommodating. He made the process very easy.
Andrew VTruck was filthy. Had to spend 30 minutes cleaning back of truck to rid of dirt and feces.
TAYLOR TCruise control would be nice. Other than that truck drove very well. A/C was extremely cold.
SCOTT AThe main issue was the booking/pickup experience. The pickup location changed from Northwest 12th to S. 10th without notification to us, this cost us at least 2 hours, maybe 5 it's hard to say: neither agent at the locations knew about the change, nor did they give useful advice. "Sorry not sure" was the response 2 times, and the second agent had the audacity to call about the reservation while I was biking from the original location to the reschedule location because he wanted to go on scheduled break. I would never deny a person a break but this was adding insult to injury. I only asked for the reservation I made to be what it was. The equipment was below average. Medium Ford truck chassis doing overtime as a delivery vehicle. Poor turning radius, poor visibility, very poor power, weather stripping was falling off, had a sort of scary transmission shimmer below 55 and, had almost non-existent A/C. (smallest issue of the bunch, but when it is 95°, it's tough to ignore).
Peter LSold me a padlock that didn't fit the truck
Joseph PExcellent customer service. Very friendly and easy transaction.
Joy SI left the lot with the fuel tank just above 3/4 of a tank I drove the truck 8 miles and put 1 gallon in the gas tank read the same as when I left the lot and I was charged for not having the gas tank at the same level as when I left. The inside of the cab was dirty and smelt like a hot dumpster.
Adam KThe U-haul checkout process is clumsy and time consuming.
Kevin BWouldn’t even check in truck
AMEILA SProvide a working uhaul
emillia sThe store was fine. The guy working was friendly and helpful. The equipment was complete garbage. I was worried the entire time that the truck would break down. Rattles like crazy. Smelled of burning oil and wires. I still can't believe that truck was in service. Not great. Be better.
ALAN HThe truck i expected to get (One way) wasn't returned to the location at the time of my reservation, so the location let me use their In-Town truck, which required me to return to the location (an extra 60 miles). If not for a reduction on per mile rate, this would have been a more frustrating and costly experience.
Daniel MSo much better than U-Haul experiences at other locations. We'll definitely come here again.
Bob G