I have rented vans at this location 5 or 6 times now. The owners are all very helpful and friendly. A great experience every time.
craig d
Customer Reviews for Liberty Fuel Stop and Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very friendly and hospitable personnel at this location.
Mark GPleasure doing business w Sunny
JOHN SVery pleased with my experience at this location
Joseph SFriendly and helpful staff
Wandrew FNot much. Everything went very smoothly.
John GThe guy who greeted us was great—the guy who checked the truck over was surly and unnecessarily spicy 😂 I just think that U-haul needs to tour these places themselves and see who is representing the name at the customer contact points.
Christoph BSuper easy process, great staff. No changes needed.
Nicholas GThese people are a rip off and lied about mileage to over charge me. They are rude and uhaul should not use them ever. I will be taking them and uhaul to court. This place need to be shut down.
Latrice WCourteous and professional services and attention given to customer. Their trucks are brand new/look brand new. Explain rental contract, who to call if have questions, issues, follow-up with assurance that all i/went well. Amazing!! The best is their rental fees in comparison to fees for any other service(s) I PRE-COVID. no COVID ADDED ON $$$ GOUGING FEES.
THADDEUS KNot to charge $1,99 per mile
Stephan MSmooth all around
Michael DTruck had a tire pressure sensor fault message on the dashboard that was well known to the employees of the facility. Fault caused driver to think he had a flat tire or low air pressure in right front tire. Very concerning. Facility also overcharged customer for truck rental.
John SThe mobile phone pick-up process did not work properly, and the number to call concerning that process failed to connect. I had to enter the premises to finish the pick-up process in person. I lost 1/2 hour of rental period use as a consequence.
Chester NOverall the rental experience was good with 2 exceptions: 1.) the van was not very clean and required about an hour of my time to clean it, wipe it down and vacuum. 2.) There was some confusion with the return. I returned the van well ahead of the designated time but received 2 separate phone calls asking me WHEN I was going to return the van!! I think that was eventually resolved although the last person I spoke with was not totally certain - he used words like 'should be' or 'seems' to be resolved...not a total vote of confidence. So there was apparently a breakdown in the return process. On the positive side the location itself was very clean and the staff was courteous and polite. I will continue to use this location but hope they address these minor issues.
Ted LThe manager of the store was very professional, courteous and helpful.
Kerry RLocation is a gas station with a store. One clerk helps with the UHaul counter AND every customer that walks in. What should be a 5 minute operation (like it is in other U-Haul locations I've used) turns into 20-30 minutes as the clerk stops on my rental and goes to help customers. Returning is usually easier, but I still did not get a receipt emailed to me as I requested and had to submit my costs to my boss via a printout from your website. I would try to choose another local location if I had the choice.
Matthew DDry friendly and helpful. Equipment clean.
paul aVery easy to find and the employee was quick and very helpful. I was only there about 5 minutes.
Angela FReturned the truck 3 hours ahead of schedule. The agents spent 10 minutes of complaining that I brought the truck back to them while they have limited space. 10 more minutes taking care of his gas station clients and finally 5 minutes to do the checkout with as little customer service as possible.
Christophe CThe van was mostly clean but could have been swept out in the back a little better. Also there was no information regarding if the van was sanitized from the previous user. Minor issues but would have been nice to have. Manager was very friendly and helpful.
Ted LNothing at all. Staff was extremely friendly and professional. Vehicle was ready and waiting; and the process was seamless. The Manager, Daisy, was very nice and courteous. We recommend highly!
Steven SPrice was far to expensive. I will not use uhaul again.
THOMAS PExcellent communication and help with pick up and drop off. If they offered straps to use that would be awesome! But there was not a selection for that on the website so I believe it is not offered by the company.
Susan CExcellent service à la clientèle.
ALFRED DNo improvement needed. Personnel was helpful and efficient. The van was new and well maintained.
Jeffrey HThey have the option to pick up the truck using your phone, so you could book early morning but in reality they don't because their stuff comes at 9am and you can't get the key before that. My suggestion is either they put an electric box outside where you can pick up the keep after check in or they remove the option for self-check in. I was disappointed because I have to ask for the gas station guy to pick the key for me and he was really pissed off because of this situation.
OTTAVIO ANone. I hope to rent from you again and be a return customer!
Robert DVery friendly service.
John VNo suggestions or comments since everything ran so smoothly. The gentleman was so friendly and made everything easy.
Ruth Spicking up the truck was a smooth transaction and the customer service excellent. the return was also really great and it's a big plus that the location is part of the gas station too, because you can fill up the gas tank right there upon return. also - great hours and open on sundays!
Kamila CSingh and his wife were outstanding. Very helpful throughout entire rental process
Greg DThe staff was very attentive and helpful in every respect. Highly recommend them.
CRAIG JThe virtual check in on the app doesn't work. It won't start until you get to the location and then it asks for a 2nd way to verify identity like a passport or call to employer. Why would you NOT ask for that ahead of time???
Alan BWe have a billing problem after the truck broke down and we were stranded for 5 hours on rt 95. Now we are getting charged an extra 343,45 and I get dropped calls and ended chat sessions.... I thought UHAUL would be better than this... I need someone to contact me and get this straighten out
JUAN FNothing. My experience was excellent from the folks who rented me the trailer (Liberty in Flemington, NJ), to the trailer itself to the return. I even needed to extend for 4 days and they were able to accommodate my request. Gr8 experience!
William HNothing to improve! The service was great, the staff were very friendly and accommodating. Everything was wonderful! An overall great experience!
FILIPPA S$19,99 a day that is advertised all over trucks and u hauls site turned out to be over $100 for only 5 hours..
Connor KI'm satisfied
armando bRented at this location a few times. Clean, organized, and great service
Arthur OAlmost guaranteed to have a car trailer. Plenty of room for hooking/unhooking.
Chris MLiberty had friendly and professional staff. The pick up and drop off were easy and quick.
Mitchelle DExtremely helpful and absolutely wonderful people to do business with. Thanks so much!
Allan MAfter using the vehicle. I asked the gas station to pump 15 dollars of gas. They went on to try and fill the tank charging me 24,32 in gas. I did not authorize this. I was just trying to replace the gas I used. They told me sorry and they can't take the gas out of the vehicle. I'm out $9,32 on their mistake and they offered no way to fix or correct their issue.
Anthony Rexcellent overall
Kyle RGreat staff handling U-Haul. Made the whole rental experience easy and painless.
Mark BThe young guy here did well with the problems that arose from the pick up location.
Manuel CFantastic experience throughout your he process, will definitely rent again from Liberty Mart!
Neil CWhole experience went smoothly.
Lorraine BAlthough the gentleman at the store was very accommodating, I reserved for 730am pick and was called by a woman from the store the day before stating the person won't be there until 9am and to come then. I explained our reservations was for 730 and I had to be at work by 8 and I can pick up with my phone. The lady then said we wont have the key. I was at the place by 735 and guy there said he doesn't know computers but can try to figure it out. I was there for almost an hour and was late to work. Moral of the story, please verify these companies the accurate times they are in the facility to give the keys. It would save alot of frustration, considering I paid alot of money for the rental and even though I was charged that hour not even having the truck, I still had to return it 730 am monday.
Erno JI originally ordered in Florham. I got an email that is changed to Scotch Plains. Then the day before it changed to Ringos. Florham is 2 miles from my house. Scotch Plains is 9 and Ringos is 38 and 1 hour to get there. The kick in the butt. I'm driving the trailer back from Ringos after just picking it up and the Uhaul from Florham calls and asks me when I am coming in to pick the trailer up. So how do you think I feel about it?
Stephen Bfix the on line check-in/pickup app. it failed multiple times while trying to check-in and complete pickup online.
John ZThere was absolutely nothing to do to improve the service because it was absolutely excellent. Daisy at liberty Mart in Ringoes was so kind and helping me last minute to get a truck for a few days. The service was Impeccable. I would recommend anybody who is looking for a U-Haul to go to Ringoes and ask for Daisy because she will make your experience so pleasant and streamlined. If there was 10 stars I would give them all 10
Gregory BThe driver's side windshield wiper blade was extremely worn and unsafe as during the snow storms I could barely see out of the window making driving very hazardous. Only the backsplash of trailer wheels in front of me helped clean the window nearly satisfactory for me to see. Also the rear door was extremely hard to lift.
Stanley K