On the pickup side of things.. I thought it was crazy that the app with mobile pickup I was asked to have a passport, leasing agreement, or 2nd contact while picking up my vehicle. If these things are needed it should be done AT BOOKING, not at picking up. Definitely the worst part of the entire experience.David S.
Customer Reviews for Liberty Gas
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Perfect customer serviceNelson M.
Very fast and convenienceJAVIER C.
Evening when very good..!!Hong K.
Le client n'a pas laissé de commentaire.EDWARD M.
Le client n'a pas laissé de commentaire.eduardo V.
Le client n'a pas laissé de commentaire.Alberto V.
Le client n'a pas laissé de commentaire.EDUARDO M.
Le client n'a pas laissé de commentaire.Raul S.
Le client n'a pas laissé de commentaire.maria rosa R.
Really bad, the attendant was rude and unprofessional. They have no parking and suggested to park in a shopping center where my car can get towedJOSEPH C.
The service is very easy, thanksIris S.
Le client n'a pas laissé de commentaire.Martha G.
Always very nice peoplebeatriz T.
Cashier added optional insurance coverage without asking. I declined that option when making the reservation onlinevinesh S.
Le client n'a pas laissé de commentaire.RIGOBERTO T.
Le client n'a pas laissé de commentaire.Jacnier V.
Everything from the service till the equipment was perfect.I always rent from this location.Highly satisfied!!!!!yordanka M.
Good placecristian L.
Great price for the truck rental! Thank you!Eduardo P.
The person at the gas station the one who handled all the paperwork and got my license information. Spelled everything wrong and he had my correct information informing of him. He just gave me the key and did not explain anything about the car he just said that he would leave by six pm and another person would be there to take back the truck. When I return the truck it was past six and it was the same guy. He did not even check out the truck. I put a bit more fuel in the tru k and I was not refunded anything back. It would be better if they give customer service.lazaro P.
I was charged for gas because supposedly it was at 3/8 and I returned it with 1/4. It was never at 3/8 you should get a better system for tracking your gas system because I had to pay an extra 18 $Yarilyn S.
Le client n'a pas laissé de commentaire.GILBERT R.
I want a refund for the insirsnce I did not ask for . Also I had ordered a furniture cart and unable . I would like a refine for the cover wave I did not approve 14,00 $ is a lotRosemary M.
Le client n'a pas laissé de commentaire.Juan G.
Le client n'a pas laissé de commentaire.dalia S.
A more assuring reservation of the vehicle being rented. Convermation that the truck will be there for pickup when you arrive.Benito E.
Buen servicio y buena atencionLorenzo J.
The customer service representative did not fully explain the terms of the contract to me. I asked him, could I return the U-Haul van to any location and he said, yes. I was not aware it would be double the price. I would have planned accordingly if he would have explained in detail when I asked during the pick up. It was a BIG inconvenience. I will not rent another uhaul. The staff needs more training!QuantÃ© M.
I had a terrible experience here! First, the gas station cashier imposed insurance coverage on me by stating its mandatory for my vehicle but not other trucks that are larger, which makes no sense at all. That's a lie, I know for a fact. He called someone in Uhaul to simply just take off the coverage from their system. Magically, coverage doesn't apply anymore but nonetheless I'm glad the problem was corrected and I wasent continued to be lied to. So he then gives me an additional paper to sign which I've never signed before (I've rented dozens of Uhauls before) that appeared threatening stating any damages I have to immediately pay them whatever they ask for and they dont go through my insurance first. Speaking with the Uhaul representative, she mentioned if I was to take the 20 $coverage and damage occured I'd still be responsible to pay out an additional 150 $. No where in the contract does it say that and it's misleading to pay for coverage thinking you're entirely liability-free. Finally I get the truck and there is a lot of dried bird crap running down the rear side of the truck. At the end I asked the lady inspecting my truck if they allow their trucks to leave with that much birdcrap on it and she said "we dont clean our trucks" at least thats what I think she said through the mask because its odd they'd have a car cleaning station and not wash it. Overall I wasted a lot of time with the coverage and won't be returning here again, especially with the gas station cashier deferring all blame to Uhaul by saying "he doesnt work for Uhaul." Annoyed. Frank G. Leonfrank L.
Le client n'a pas laissé de commentaire.Michel P.
have all sizes of trucks available. Have more trucks of all sizes. Personnel great, manager Willie professional, friendly, helpfulLILA F.
Le client n'a pas laissé de commentaire.IGNACIO P.
The people working the were short staffed and were either not well trained or didn't care. Additionally, on the return, the lady that received the truck didn't know how to drive, and so she'd me to park in a spot too narrow for the size truck I returned. I told her so, but she insisted that I park there. I attempted to comply, but stopped when it was obvious that I would scrap the truck in the next spot. I stopped and someone else took over.Enrique L.
Le client n'a pas laissé de commentaire.MARVIN L.
Le client n'a pas laissé de commentaire.richard A.
Great service & cleanwilliam S.
Le client n'a pas laissé de commentaire.jhonny C.
I tried to use my Geico full cover insurance, but the attendant didn't let me use it because arguing that the vehicle, a van is targeted by robbers very often. So he charged an extra fee . Is that legal?Donald H.
I think the mileage can be adjusted. I did not used 10 miles but the way it is setup, there is no in between but instead it's in multiples of 5, so over 10, it becomes 15 and so forth. Overall, it was a very good experience. Will use the service again.LINDA P.
Entering & exiting is very difficult, to much stuff going on in such a small location. They have a car wash, food truck & a auto mechanic station all on the same property. Also they only have 1 attendant which handles the Uhaul, the convenience store and those who want to play lottery and/or get gas. Everything takes long and it can get hairy trying to put your uhaul truck back in the tight parking space due to all the other stuff going on.Alex B.
Le client n'a pas laissé de commentaire.Ramesh Kumar S.
Customer service very inefficient, very unprofessional, made me wait a long time, the miles were incorrect, the ignition key was very hard to turn on. It took me a while to start the truck; which I let the lady know about the problem, but she didn't seem like she really cared. Anyway, a bad experience overall. They really need to care about the customer's satisfaction.Victor C.
Friendly and Helpful staffAna A.
Le client n'a pas laissé de commentaire.gil L.
The location made me purchased the CDW insurance even though all insurance through U-Haul is optional. The gas station personnel told me he could not rent me the cargo van unless I purchased the CDW which is a complete lie. Still waiting for a follow up phone call from U-Haul.Anthony C.
Le client n'a pas laissé de commentaire.Julio J.
Le client n'a pas laissé de commentaire.Markeith C.
Staff didn't speak English well. Hard to communicate.CARLOS A.
Staff was nice and efficientbarbara L.
It was charge to my card 29,72 $ over the amount I was supposed to pay. Not good on this time. I got the reimbursement in cash.MARLON J.
good and fast serviceyasmany A.
I was very dissatisfied with the rental and its location. The truck was not clean. It had bird droppings all over the windshield. The truck was in poor conditions. Parts were missing like the drivers window handle. Second bad experience was the location and the customer service. I do not like to give bad reviews but i must admit i had to on this experience.Modesto N.
Le client n'a pas laissé de commentaire.Marianelly M.
Le client n'a pas laissé de commentaire.Armando G.
Le client n'a pas laissé de commentaire.concepcion Z.
Le client n'a pas laissé de commentaire.Robert B.
The best experience so far with a rental.They wete extremely helpful and profesional .They helped me a lot along all the process.Highly satisfied!!!!!!!yordanka M.
Le client n'a pas laissé de commentaire.JOAQUIN H.
Had a reservation for a truck at Mia Cargo and when I arrived they couldn't expedite my reservation due to problems with recieving payment. Had to call 1-800 to find another place and waited 45 minutes meanwhile the movers were waiting at my home. Mia Cargo complained about U Haul sending them clients knowing they can't process payment.Georgina C.
Excellent customer service and excellent attention to detail.Joaquin H.
provide parking on site. make sure truck is clean. back was dirty & water bottle from former customer was in cup holder.MANUEL G.
The staff is very friendly and professional. The truck was a one flat tire and not fixedly. In this location no pads available.Higinio C.
This U-haul Location is in a Gad Station, there's problems with parking space. There's Car wash next to this Station. And they Rent the U-haul's Parking space. When we arrive to park the Van, we couldn't park right. The Car wash takes must of the U-haul Parkin Space. And the Manager didn't do anything. I'm Not recommend this Location for Uhaul rentals.Alexander A.
I was charged 3 times the reservation fee. It was a debit card and this put me in the red. I called customer service and they advised me that they would review it and get back to me in 72hrs. Unacceptable.MARCO D.
Everything was good. I make everything in my cell phoneYadniel A.
Le client n'a pas laissé de commentaire.YURLENIS R.
Staff was slow and looked confused processing order at check in. Upon return, customer services was horrible. Additionally, I was charged for a dolly I never used nor requested.Javier P.
Everything was greatAlain P.
Le client n'a pas laissé de commentaire.Md Abdullah Al M.
Le client n'a pas laissé de commentaire.Alanis M.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Jorge G.
The van was not clean on the inside. The tire pressure was low by over 20#. But the staff was very courteous and helpful. If the tire pressure would have been to specs and the inside cleaned it would have made it into 5 stars.ORENCIO C.
Le client n'a pas laissé de commentaire.ALINA G.
Le client n'a pas laissé de commentaire.ALHAJRY S.
Le client n'a pas laissé de commentaire.concepcion Z.
Le client n'a pas laissé de commentaire.Santiago M.
Le client n'a pas laissé de commentaire.Carmen B.
Le client n'a pas laissé de commentaire.german V.
The attendants were slow and didn't seem to know what they were doing . Took forever. It was a small tight and crowded gas stationRAMON M.
Everything was perfect!!!alex F.
Le client n'a pas laissé de commentaire.Victor G.
I was charged for two days of usage even though I returned the truck within 8 hours. I am very upsetCasandra P.
Le client n'a pas laissé de commentaire.ALEXANDER G.
I made my reservation for the application and when I arrived at the location I had chosen it was closed despite the fact that according to the website information were still open, I made a change to a new store and when the rearvate arrived they did not appear. I decided that they would take the data again ... they forced me to take the insurance even though I know it is not obligatory to take it, I have rented with you many times and it never happened to me and then they told me again that it was obligatory to block 30 miles so I was not going to travel that when I returned to return with the actual miles they gave me back the money ... They should all work under the same policies is part of the customer service ... I am very dissatisfied today with the serviceJosmari C.
Fast and straight forward process. I will use them again for sure.MARITZA G.
He staff was very nice and efficient, the only thing I disliked was the location. There is barely parking for the trucks and it's very difficult to maneuver since it's in a gas station. The service was fast and I would absolutely rent from there again.Thais M.
The gas station is no longer Liberty Gas and looks different as well. I believe it's new name is Westar. This information should be changed on the site. I drove past it because I was looking for a different business name.NANCY B.
I should reviewed the total charges before I left the station. Just released I was charged 14,00 $ for Safe move ,I believe is the insurance, which I do not accepted. How or where I could ask for a refund? Thanks you Edgard SantosEdgard S.
Le client n'a pas laissé de commentaire.Jose F.
If there can person who can speak english will be an added advantageRajeev A.
Excellent ServicePaulino C.
clean the vehicle interior and fuel to full, that would take out the guess work out before returning the truck.Kumar S.
Le client n'a pas laissé de commentaire.Raul A.
Le client n'a pas laissé de commentaire.james P.
Was perfect for me, less than 2 hours of use but excellent the service and quality of the truckjorge B.
Le client n'a pas laissé de commentaire.oscar G.
Not cleaned at pickup. Light in back did not workMICHAEL M.
Le client n'a pas laissé de commentaire.GABRIEL R.