Évaluations des clients Liberty Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Liberty Shell

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Yokeca W. le

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When I arrived at the location the attendant could not find my reservation, even after I showed my confirmation email. Luckily the truck I needed was still available for me to rent. The truck has fine. And the attendant himself was kind.

David F. le

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Le client n'a pas laissé de commentaire.

Lewis B. le

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Le client n'a pas laissé de commentaire.

Angie A. le

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Do not give away a customer's reservation. I reserved 3 days early and got there and had to get a huge truck which was the only one they had, not the small one I reserved.

Randi T. le

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Le client n'a pas laissé de commentaire.

Tonya H. le

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Trucks air didnt work well and the transmission was messing up. The people wasnt helpful

Christopher ala L. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Ayo W. le

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Le client n'a pas laissé de commentaire.

ANECIA W. le

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Le client n'a pas laissé de commentaire.

Ronald R. le

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The store was dirty, smelled, stunk of smoke & incense, PLUS they had ADULT magazines staring you in the face as soon as you walked in the door!! The trailer exterior was good enough, but the interior had not been touched by the rental facility. We had to sweep out and use a blower to get it clean enough to pack. Will not rent from this location again!!

ANECIA W. le

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Kareem (store owner) is amazing to work with! If you could supply that location with one of the "trailer pullers" that would be helpful. I rent trailers often almost weekly and I have to reverse to the trailer and being by myself I have to constantly get out and gauge how much further to get directly to the hitch. That would be my only suggestion.

Daniel W. le

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I wouldn’t recommend this location or dealer to anyone I know for the simple fact that everything was done unprofessional. With this being my first time using U-Haul I had a horrible experience. To start off the truck I was provided with had mechanical issues to the point where I was stuck on the road, almost had múltiple accidents due to the truck stalling while I was driving, and not being able to start. When I returned the truck not only did I put in more gas than I was provided I parked it neatly and politely handed the keys back to the dealer. He then asked me to wait for 5 minutes while we finish up the paperwork to make sure everything was good. He then walks around the car to ensure there were no damages and gets inside the car and shuts the door. No communication on what he was doing he proceeds to try to charge my card without letting me know that I went a bit over the mileage which would of been fine if he would of communicated with me. He then gets out the card yelling the card declined the card declined because of his lack of communication I didn’t know what he was talking about so I asked him for what and he proceeded to argue without showing me how many miles I went over or breaking down the charges then talking to his Coworker about me in a different language already had spent 185 dollars on the truck because I needed to move furniture now plus 50 dollars that I don’t even know if I went over the miles because he didn’t break anything down but just charged me saying I went over the Mileage but after this experience I will probably take my business somewhere else due to the unprofessionalism and poor service that I was given.

James M. le

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The man handling the rental was trying to use a tablet hooked to weak WiFi signal and it took FOREVER. Also when he gave me a different total from my internet price, and asked for my credit card information (which I had already entered online) I questioned why. He literally screamed in my face, "If you don't give me the card, you don't get the truck!" He was a VERY RUDE and offensive person. The truck was not ready when we arrived on time for pick up because he had not completed the return processing from the last user. It took over an hour standing there waiting for him to complete and he ended up having to call Uhaul to get it done. Meanwhile he kept leaving us to wait on his other customers as he was the only person working in the place. I will never go back to this business for any reason ever again. He was a TERRIBLE representative for Uhaul!!!

Michaela H. le

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There was terrible communication and charged me way more than they told me . I tried to do everything on my phone and I ended up having to go inside where they couldn’t even find the key which made me late with getting my rental. Its been all a big mess! I didnt have this problem last time !

Richard D. le

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Le client n'a pas laissé de commentaire.

vanessa S. le

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The store owner could not understand English had me fill out my info on the tablet then messed up my entire rental request which I found out later when I called to ask further question due to store owner not knowing. He had no knowledge of the equipment leaving myself to figure it out. Very bad experience

Gregory P. le

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Directions and map provided to me through the link was incorrect. Had to call another u-haul facility in the area to determine the location. Took me ca. 1.5 hours to find the location and to complete the drop-off. As a result the vehicle was turned in later than expected and I was charged an additional days rental ($46.99). After lodging my complaint, I was told that the charge would be credited back to my card....we'll see.

Dick H. le

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Make sure the address is correct. The bad address in the correspondence took me 8 mies out of my way before I called.

Corey S. le

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Quick and easy pick-up and drop-off. Super friendly staff.

juli C. le

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The store attedent was disrespectful. The truck wasnt clean or ready for pickup. I requested a dolly and furniture dolly, not on the truck when i arrived. Location of the truck felt run down and unsafe. Gas tank was only 1/4 full not ready for travel. The attendant barely spoke english and had no knowledge how to use the uhaul rental app. Never ever will i rent a uhaul again.

rodney P. le

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Even though I did an online reservation for this and a pre check in. The person didn't have my info easley at hand and when all was said and done I was charged a safe haul insurance charge I was neither asked about and did not authorize.

Reed J. le

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Le client n'a pas laissé de commentaire.

Don W. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Find a location with experienced staff and working restrooms.