Customer Reviews for Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)

327 évaluations

341 1st St   Mead, CO 80542

(970) 535-2343

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(970) 535-2343

341 1st St
Mead, CO 80542

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke H 
Évaluation :
5

GREAT Customer service!

SHAWNA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tod J 
Évaluation :
5

The storage personnel was friendly and professional. The storage space was all that l hoped :-)

MariJo L  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bud B 
Évaluation :
5

It is a well run business, I'll recommend it to other people. Merci.

Carlos R  |  Expérience générale 
Évaluation :
5

The access code given didn't work. The gate key pad showed please contact the manager. There was no phone number for the manager and the office was closed even though it was during Sunday access times. We called Uhaul direct. They called the manager direct and was unable to reach them. We drove from Indiana to Colorado with a box truck and trailer full and was unable to unload in our until or return the truck and trailer to the designated U haul location due to this. The only solution given was to come back during office hours which is during our job work hours. Very dissatisfied.

Scott A  |  Réservation 
Évaluation :
4

Maintain the overhead trailer door so it will work easily without sticking.

james g 
Évaluation :
1

There was no one there to give me my truck. I had to call the U-Haul number listed to try to get the truck key. They sent me a video for instructions on how to access the key, which was not helpful at all. After 4 calls and 45 minutes later they talked me through the steps to access the key to the truck. They also changed the pick up location twice in one week. It was very inconvenient to have to drive to Mead.

Keith A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C 
Évaluation :
5

Easy and efficient. Great folks to deal with!

Pete D 
Évaluation :
1

Learn to do your job right and make damn sure you install the equipment right the FIRST time so you won't have major problems with it!

Ronald B 
Évaluation :
5

Have gas tank filled. Was only 1/4 full. Had to get it filled before loading and was inconvenient.

Martin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

Awesome service and experience!

Brent A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H 
Évaluation :
5

Very clean place and truck. The truck needed a muffler. Very loud with gas fume if window was open. But it got the job done.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giles F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S  |  Expérience générale 
Évaluation :
5

great people and service. I've never had an issue coming here.

Matthew M 
Évaluation :
5

Very cautious and helpful staff. They made the difference

Joe S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W 
Évaluation :
5

Great experience, very helpful.

Will G 
Évaluation :
5

Very nice staff and easy to work with. Excellent customer service.

Richard W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H  |  Expérience générale 
Évaluation :
4

The only thing I would note is the cell service for Xfinity Mobile customers is not great in this area, so it made the mobile check-out and check-in a bit slower.

Olivia U 
Évaluation :
5

The Check-out process is a little difficult since nobody is on-site. Having some instructions in the vehicle (maybe on the dash?) about taking photos of the mileage and gas level would be better than having it just at the key drop box.

James R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L 
Évaluation :
2

My issue was less with Mead. I had a good experience there and appreciated them accommodating me. What I was frustrated about was that I originally ordered a van at the boulder location online. Then within hours they called me and said that I had to pick it up in Longmont, which I agreed to but was a very inconvenient location for me. On the day, I showed up at the Longmont location and despite only being 45 Minutes late from the agreed pick up time, they said it was cancelled and claimed it was because I showed up late. I then had to call and get a reservation from mead, which was another 30 minute drive. So in the end it was A 2 hour trip between all the driving and redirecting. Mead was great but everyone else could do better. Thanks for listening

Andy N 
Évaluation :
5

Customer service was great and team was very helpful. Would definitely use them again.

Sara W  |  Réservation 
Évaluation :
5

We stored our travel trailer with them for a few years, and had zero issues. They were friendly, and helpful. The lot felt secure, and the amenities such as the water and dump were a bonus.

Matt B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanni C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D  |  Expérience générale 
Évaluation :
5

I am very satisfied with the service at this location but would give uhaul corporate a 1-star review if that question were included. Despite confirming twice the evening before, I was informed one hour prior to my reservation that my pickup location had changed. The change added an extra 60 miles to my trip and disrupted an already very tight timeline. I understand that trucks are in high demand and I'm sure your reservations process is very complicated but please be more conscientious of the impact of a last minute change that is so far away. It's definitely made me distrustful of uhaul and hesitant to book again in future.

Melanie H 
Évaluation :
5

This is the BEST U-Haul I have used!!! Super friendly and helpful with my needs!!!

Shane H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Very good and professional service!!! Would definitely use this location again!

FRANK F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tesla N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBIE C 
Évaluation :
5

Tanner was professional and friendly from my first contact. We were moving from Texas to Colorado and he assured me everything would workout. He always returned my calls promptly and always had a great attitude. All my belongings in storage were in perfect condition when we moved them out. We would definitely use Lighthouse Storage again and highly recommend to others.

Debbie M  |  Expérience générale 
Évaluation :
5

The best uhaul location that I have ever been to

Lance A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson S  |  Expérience générale 
Évaluation :
5

Great storage place. Staff is super friendly!

Marnae B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S 
Évaluation :
5

The pully on the overhead door fouled up, but they helped me out by giving me a huge discount even though I was able to fix it myself. The guy at the front desk was very friendly and helpful.

Joseph C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E 
Évaluation :
5

Great facility, easy to work with the staff, who were friendly and polite. Highly recommend this facility!

JOHN L  |  Expérience générale 
Évaluation :
5

Good service

Keith B 
Évaluation :
5

Double check that the inside of the truck is clean. The cab had trash and used gum in the door.

Richard K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D 
Évaluation :
5

The facility appears new, very well maintained and secure. I had no issues at all. I would use their storage units again without hesitation.

Michael D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J M 
Évaluation :
5

This facility is huge, the employees are responsible & they keep this facility well maintained.

Olivia M  |  Expérience générale 
Évaluation :
5

Call to confirm reservation 3 days ahead instead of just the day before

Keith B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel T 
Évaluation :
5

The young man who helped me get the truck and two dollies provided the best in customer service. He ensured that I understood the contract. He ensured that I understood the fuel agreement. He put the dollies on the truck for me. He provided the best in customer service. All customer service representatives could take training from this individual. Thank you for providing the best in customer service.

Holly P 
Évaluation :
5

The person working there was fantastic. Very helpful and professional!!

Henry O 
Évaluation :
5

Very nice and helpful

Lena P 
Évaluation :
5

Tanner and Elizabeth went above and beyond. Elizabeth even offered to help unload my truck to help out another customer who had been waiting all day for a larger truck.

Jarett z 
Évaluation :
4

Better communications from U-Haul corporate to the customer. I asked for a 24 hour rental had day rental, pick up was Sunday at noon ant the office closed at noon. The employee came back to help us after hours. The truck's air conditioning was not operating unless you were idling, the transmission was shifting back and form unless you were on a highway with no lights or stop signs and check engine light was visible, we aere assured no problem. We got the truck back by 8:30 AM on Monday morning after getting up early 6:00 AM to unload in Johstown, CO and stiill return to Mead, CO. We did not get a printed recipt and the employee sent us a screen shot for out physical records. All in all it was a stress ful pickup and unload because of time crunch. I will look elsewhere for a my next rental.

Dennis B 
Évaluation :
1

We had to go to a different location than the one we rented from, it was nearly an hour out of the way. Then we waited almost an hour in line. Very unhappy with the experience--the guy working was really nice, it wasn't his fault at all, but I'm very unhappy with Uhaul.

Bevin S 
Évaluation :
5

Thank you for everything! You guys were great!

Lynn D  |  Expérience générale 
Évaluation :
2

Hours on website said they were open on Sunday am but the office was locked up and no one around. I ended up leaving unit in drop off area. Left message at phone number but no return call. I had to call to make sure they had the unit I dropped off. No phone call from site acknowledging receipt of unit. Took two days to check in from drop off time Drop off unit Sunday am. Check in and Receipt of unit Tuesday am. People were cordial over the phone.

David M 
Évaluation :
3

The truck was dirty on the outside. The cab smelled of cigarette smoke. The windshield was cracked in view of the driver.

Joshua R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noel a 
Évaluation :
5

Great storage facility. It was very convenient, easy access, secure, and staff are very friendly and helpful!

Leonard W  |  Expérience générale 
Évaluation :
2

I showed up with my on-line appointment paperwork and the local dealer had not idea that I was there to pick up a covered 6x12 trailer. He had to make a call to verify, even though I produced a confirmation number. He (Jerry) took care of it after this phone call. Everything went smoothly from that point forward.

Robert J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett L 
Évaluation :
5

Everything went very well!

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt D 
Évaluation :
5

When picking the truck we noticed oil leaks on the front wheels which we reported at the time of the pick up.

Jorge R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN F 
Évaluation :
5

Folks were awesome!

Randy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N 
Évaluation :
1

Will never use uhaul again worst experience ever with uhaul not lighthouse will be renting from someone else from now on

John r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R 
Évaluation :
5

Not a thing, worked great.Easy in and easy out. Merci

Jamie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david h 
Évaluation :
5

Nice representative at this location. He was helpful with my questions, but not able to resolve issues I had with UHaul Regional office with the change in equipment from 6×12 trailer to 10' Truck. I flew out to Colorado. Was hoping the truck price could have been even lower that $700 due to my inconvenience. Also, while the tank showed "F", I learned that it wasn't fully full.

Brian J 
Évaluation :
4

Was people to work work, confusion on Berthoud pick up Berthoud needs cleaned up badly

Leon U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur P 
Évaluation :
5

Jerry did such a great job taking care of us. I couldn't say enough about a group going above and beyond.

Dave C 
Évaluation :
4

Jerry was super nice and helpful and got me all set to hit the road. Will definitely use Lighthouse Storage for my Uhaul needs again!!!

Debra H 
Évaluation :
5

I've rented space from this facility twice over a 3 year period and was one of the first to rent here. The local staff are great to work with, observant on who is coming & going, and are quite professional to deal with. Prices are competitive.

Ty T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTULIO L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP Z 
Évaluation :
3

I mentioned the problems I found with the truck and he said unfortunately that happens often.

ALONZO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C 
Évaluation :
5

I was really put off by a 28 % increase with 30 days notice. After a year of being a customer, this seems unreasonable and rude.

Ted W  |  Expérience générale 
Évaluation :
5

Thanks for keeping our stuff safe.

Patty &  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. They went above and beyond. I had a wonderful experience with them. Merci!

KATHRYN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANN J 
Évaluation :
5

Couldn't be happier with facilities and personnel at Lighthouse Storage! Well kept, and easy to get in and out.

Catia D  |  Expérience générale 
Évaluation :
5

Merci

MICHAEL M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G  |  Expérience générale 
Évaluation :
5

I had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.

STEFANIE A  |  Expérience générale 
Évaluation :
5

I would return to this facility if my storage needs required. I had a very good experience here.

Bert S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B  |  Expérience générale 
Évaluation :
5

thanks guys:) y’all were awesome

Tori M  |  Expérience générale 
Évaluation :
5

This was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!

Rick M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA H  |  Expérience générale 
Évaluation :
5

All personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!

Bruce S  |  Expérience générale 
Évaluation :
5

Great place

JESSE &  |  Expérience générale 
Évaluation :
5

I has a atorge there paid my last month in November and now this place is charging 750 what a joke. Horrible staff

Brittany E  |  Expérience générale 
Évaluation :
5

Great to work with.

Frank O  |  Expérience générale 
Évaluation :
5

👍👍👍👍👍

JEFF T  |  Expérience générale 
Évaluation :
5

Will rent again in future if needed, will continue to use the Uhaul account to rent Trucks. Bonus for me

HERB S  |  Expérience générale 
Évaluation :
5

Great place if you want piece of mind that your property will be secure!

MICHAEL E  |  Expérience générale 
Évaluation :
4

super helpful and friendly staff. One of the nicest places I have stored a vehicle.

CASPIAN S  |  Expérience générale 
Évaluation :
5

We reserved storage space not knowing if we were going to need it. Our house closed in time so we had to cancel. Our 5 star review is based on the excellent communication from Lighthouse Storage !

Michael C  |  Réservation 
Évaluation :
5

You have confused me with someone else. I did not relocate to this area.

Sally K  |  Réservation 
Évaluation :
5

Joan was always pleasant to talk to and made everything so easy! Thank you so much!

SHERRI N  |  Expérience générale 
Évaluation :
4

It would be nice to have better turn-around access near the units...also there were days when it was muddy so it would be nice if the paths were paved.

MELISSA B  |  Expérience générale 
Évaluation :
5

Put our camper in slot 45 and didn't have worry about it. Looking forward to the remaking months on Agreement being refunded.

MARCIA A  |  Expérience générale 
Évaluation :
5

We have used a few storage units in Longmont and we found Lighthouse Storage to be so much cleaner, easier to access, and extremely easy to deal with. No Bugs or mice.

RON H  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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