Customer Reviews for Lighthouse Storage LLC
(Concessionnaire U-Haul dans le voisinage)

199 évaluations

341 1st St   Mead, CO 80542

(970) 535-2343

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(970) 535-2343

341 1st St
Mead, CO 80542

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 8h am à 12h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Couldn't be happier with facilities and personnel at Lighthouse Storage! Well kept, and easy to get in and out.

Catia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Faster network at 9:am in the morning

Mitzi D. 
Évaluation :
5

Good costumer service.

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

We arrived 45 min after they were closed and the owner was still on site and helped us return the truck and trailer. He even backed up and parked the truck for us! Great customer service!

JOHN B. 
Évaluation :
5

Super simple and quick. And friendly 😊

HAROLD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desiree M. 
Évaluation :
5

The office is a temporary building so lacks any real appeal, but was functional. The rest of the facility looks new and clean.

JIMMY L. 
Évaluation :
5

Merci

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

I had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.

STEFANIE A.  |  Expérience générale 
Évaluation :
5

Clean, professional, a great drop off experience.

Trachelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Absolutely nothing to improve. The location i picked up was fabulous. I will never rent from another location again.

Tiffany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Met the owner who was very helpful and pleasant. The facility was well designed and easy to navigate with regards to where the pickup and drop off areas were. Basically I was very impressed with the operation there.

MICHAEL B. 
Évaluation :
5

Elizabeth was wonderful and very accommodating!! Coming back this weekend 😊

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
1

my original reservation was for louisville Colorado and U-Haul decided to make a change to meet Colorado which was 35 miles away from my original destination. The email that indicated there had been a change made was not very clear until the morning I was to pick up my vehicle. On top of all of this the movers that I hired through the U-Haul website were terrible aggressive and threatened me after they took money from me that they did not deserve. I reached out to U-Haul for help resolving this and the only option they offered me was to do some type of online mediation. In the end it was not a reasonable solution as the movers that I had hired through their website threaten to come to my home and to hurt myself and my friend.

Nanette K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOLLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne B. 
Évaluation :
5

This was not supposed to be my drop off location!!! I called twice was on hold for liner than 20 minutes finally got a person and then got hung up twice. Want able to change location back to primal and had to drive out of the way only to be told there was an additional charge for mileage

JOSHUA S. 
Évaluation :
5

The service was excellent. I was checked in and out the door very quickly. I would definitely highly recommend this location.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

This facility is my favorite one to rent from. They always accommodate my last minute requests as needed. They are amazing!

Leslie H. 
Évaluation :
5

The app wouldn't upload the picture of truck. Hold time soooo long to get support to deal with this. Made the drop off after hours more difficult than necessary.

Cynthia B. 
Évaluation :
1

Communication/ better customer service

RAYMOND P. 
Évaluation :
5

Professional, proficient and friendly staff.

Shane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Nothing, it was more than I expected.

KELLY M. 
Évaluation :
5

Fantastic staff at this location! Very helpful and friendly.

Erica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele P. 
Évaluation :
5

They did not check in the dolly so it is still on my account. This is understandable because the truck and dolly are on different contracts. I contacted this dealer and sent documentation. I hope they can resolve this as uhaul customer service is of no help. After staying on hold with them for a considerable amount of time, the call was answered. After explaining my problem I was told to hold and my call was placed back in the queue and I had to wait for another agent to answer. They told me to call the place where I dropped off the equipment. The uhaul customer service number is kind of a circle jerk.

alan S. 
Évaluation :
5

No recommendations It was a good experience Friendly staff, clean, etc.

Isaiah H. 
Évaluation :
3

Pick up was great! Delivery was terrible. We did drop off after hours took over 1 hour to drop off because no WiFi available and location kept dropping. Then charged extra 20 for late drop off

Christina T. 
Évaluation :
5

Excellent experience overall

Gary G. 
Évaluation :
3

No one was there, little frustrating when trying to return equipment

NICOLE M. 
Évaluation :
5

Theybalways treat us well when we rent or drop off from here.

Leslie H. 
Évaluation :
5

Merci

Glenn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS MARTIN M. 
Évaluation :
4

Truck was a little dirty on the floor and dash. Just a quick wipe down with disinfectant, I'd be fine.

CHAD F. 
Évaluation :
5

Lighthouse Storage was wonderful, the girl who was working was wonderful however, I am unhappy with my U-Haul experience as I arrived at the original pick up place at 9am and there was no one there, no uhaul, and no one had notified me, yet they had been looking at my account to figure out what to do for 45 minutes.

Sarah E. 
Évaluation :
5

The location was great other than the fact that it was 26 miles from the location I reserved the trailer from. I made a reservation at a location because your website said they would have the trailer. Your fulfillment is garbage!

Chad B. 
Évaluation :
5

GREAT LOCATION AND PEOPLE. A PLEASURE!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykal S. 
Évaluation :
5

Everything was Great!

JESSE S. 
Évaluation :
5

Jerry, the owner, really got me out of a bind by giving me a ride back to my place at no expense. Really great guy.

Manuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon W. 
Évaluation :
5

Again, everyone was friendly, helpful, courteous. The drop-off was easy. Nice location, easy to find, and very convenient to my new house.

MARK V. 
Évaluation :
4

He greeted us immediately and was very helpful

James D. 
Évaluation :
5

Tom and Jerry were the best! Outstanding customer service and very helpful in the rental process. Will certainly rent from them again!

JEFFREY D. 
Évaluation :
5

The young lady at the desk was very helpful and friendly.

Sergio G. 
Évaluation :
3

Better communication about hours, details, etc.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
3

The young woman working the desk was pleasant and efficient in the check out process. The inside of the back of the truck was clean. And...I was glad to have a truck anywhere in Colorado.....BUT>>>>.....and it is a BIG "BUT".... 26ft Truck was waiting. But...it was not clean on the inside. Luckily I had brought Chlorox wipes to sanitize but had to use nearly entire pack to get grime off steering wheel, seats, dash, and cup holder that was so dirty it was nearly stuck closed. The floor mats were not clean. The cab had litter under and behind the seats. Safety....one of the back up tail lights was out. These are things that the rental site should have taken care of. The transmission or suspension was wonky and I did not realize it until I was on the highway. It was like a buckboard from the old west at a speed of 55mph. I thought when it was loaded it would have been smoother. And it was until halfway point. At times I would have to slow down to 50mph and below then resume 55mph to get it to settle down. Other Uhaul 26 ft trucks passed me by all day long. It was a LONG drive.

Craige S. 
Évaluation :
5

The customer service was great. A very pleasant rental experience.

Gary L. 
Évaluation :
3

Be more informed on the services Uhaul offers.

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W. 
Évaluation :
5

S.O.

Michael O. 
Évaluation :
5

Jerry was very helpful and cheerful and the check-in, pick-up and drop off procedures were very painless!

Joseph W. 
Évaluation :
4

Personnel amical.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
4

u-Haul moved the pickup 30+ miles away then charged me 79 cents a mile to pick it up and drop it off. no easy to call u-haul or extend. u-haul is going downhill...

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore M. 
Évaluation :
5

Uhaul's customer service was HORRIBLE! Luckily the staff at Lighthouse weren't! They were amazing and got my reservation back on track. Would absolutely use Lighthouse again -WITHOUT going through Uhaul.

Andrea P. 
Évaluation :
5

Rep was kind and helpful.

Shawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham S. 
Évaluation :
5

Nothing needs improvement. Things are perfect the way they are.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

They were very helpful and expedient. We would definitely use Lighthouse again for any U-haul or storage needs in the future.

MICHAEL A. 
Évaluation :
2

Staff didn't have a mask (even indoor) and I was charged 25 $dollars after returning the truck. No reason given in the invoice. I emailed the location and still no answer. Truck was completely clean even with a vacuum in the cargo area (I took photos at the time when I was returning). I called U-Haul customer service and they were surprised that no reason or concept for the charge was given.

Gustavo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha K. 
Évaluation :
1

This was the ABSOLUTE WORST EXPERIENCE WITH UHAUL I HAVE EVER EXPERIENCED I WILL NEVER USE OR RECOMMEND UHAUL AGAIN I WILL USE SOCIAL MEDIA TO DISCOURAGE THE USE OF UHAUL I CAN'T EVEN BEGIN TO TELL THE DISHONESTY AND LACK OF CUSTOMER SERVICE I RECEIVED AND HOW UHAUL DID NOT STAND BY AGREEMENT 1. I ORDERD A 26 FOOT TRUCK. I WAS TOLD TAKE A 20FT TRUCK OR DRIVE OUT OF STATE FOR A 26FOOT TRUCK. I WAS TOLD WITH MOVERS IT WOULD COST 536.00. END UP TO BE LIKE 1 000 DOLLARS I REMEMBER UHAUL WAS THE PLACE TO GO FOR ALL MOVING NEEDS THIS IS NO LONGER TRUE AND YOUR PEOPLE ARE SO RUDE AND INCONSIDERATE MAN TOTALLY 100 % DISAPPOINTED

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus R. 
Évaluation :
5

Lighthouse was great. I was originally supposed to drop off at a different location and when I called her to let her know that I preferred to use Lighthouse she argued with me and told me repeatedly "I am only 1/4 mile from Lighthouse" which is not true. Finally she gave up and said "Fine, I have too many trailers anyway so I dont even need it". This was a strange and off putting conversation and completely unnecessary. With the exception of her, everyone I dealt with during this rental experience was great!

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

truck needed a bug scrubbing, trailer had sand and gravel on the tire rails, tongue jack was rusted and bound up and very hard to operate. Lighthouse was so busy that morning i picked up the truck and trailer that they had no time for a walk around and inspection with me. I loaded my wife's car by myself which was not an issue but when i went back in the office there were 6 groups waiting and i knew it was best to leave and document the trucks inspection myself.

Timmy M. 
Évaluation :
5

Wear a mask.

zachary H. 
Évaluation :
5

Personnel were very friendly, helpful, and personable

Cheryl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lester M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamisha C. 
Non les évaluations ont été soumises pour cet établissement.

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