Customer Reviews for Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)

259 évaluations

341 1st St   Mead, CO 80542

(970) 535-2343

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 9/25/2022: 11h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(970) 535-2343

341 1st St
Mead, CO 80542

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 9/25/2022: 11h00 am à 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Double check that the inside of the truck is clean. The cab had trash and used gum in the door.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

The facility appears new, very well maintained and secure. I had no issues at all. I would use their storage units again without hesitation.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J Mitchell P. 
Évaluation :
5

This facility is huge, the employees are responsible & they keep this facility well maintained.

Olivia M C.  |  Expérience générale 
Évaluation :
5

Call to confirm reservation 3 days ahead instead of just the day before

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel T. 
Évaluation :
5

The young man who helped me get the truck and two dollies provided the best in customer service. He ensured that I understood the contract. He ensured that I understood the fuel agreement. He put the dollies on the truck for me. He provided the best in customer service. All customer service representatives could take training from this individual. Thank you for providing the best in customer service.

Holly P. 
Évaluation :
5

The person working there was fantastic. Very helpful and professional!!

Henry O. 
Évaluation :
5

Very nice and helpful

Lena P. 
Évaluation :
5

Tanner and Elizabeth went above and beyond. Elizabeth even offered to help unload my truck to help out another customer who had been waiting all day for a larger truck.

Jarett Z. 
Évaluation :
4

Better communications from U-Haul corporate to the customer. I asked for a 24 hour rental had day rental, pick up was Sunday at noon ant the office closed at noon. The employee came back to help us after hours. The truck's air conditioning was not operating unless you were idling, the transmission was shifting back and form unless you were on a highway with no lights or stop signs and check engine light was visible, we aere assured no problem. We got the truck back by 8:30 AM on Monday morning after getting up early 6:00 AM to unload in Johstown, CO and stiill return to Mead, CO. We did not get a printed recipt and the employee sent us a screen shot for out physical records. All in all it was a stress ful pickup and unload because of time crunch. I will look elsewhere for a my next rental.

Dennis B. 
Évaluation :
1

We had to go to a different location than the one we rented from, it was nearly an hour out of the way. Then we waited almost an hour in line. Very unhappy with the experience--the guy working was really nice, it wasn't his fault at all, but I'm very unhappy with Uhaul.

Bevin S. 
Évaluation :
5

Thank you for everything! You guys were great!

Lynn D.  |  Expérience générale 
Évaluation :
2

Hours on website said they were open on Sunday am but the office was locked up and no one around. I ended up leaving unit in drop off area. Left message at phone number but no return call. I had to call to make sure they had the unit I dropped off. No phone call from site acknowledging receipt of unit. Took two days to check in from drop off time Drop off unit Sunday am. Check in and Receipt of unit Tuesday am. People were cordial over the phone.

David M. 
Évaluation :
3

The truck was dirty on the outside. The cab smelled of cigarette smoke. The windshield was cracked in view of the driver.

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noel A. 
Évaluation :
5

Great storage facility. It was very convenient, easy access, secure, and staff are very friendly and helpful!

Leonard W.  |  Expérience générale 
Évaluation :
2

I showed up with my on-line appointment paperwork and the local dealer had not idea that I was there to pick up a covered 6x12 trailer. He had to make a call to verify, even though I produced a confirmation number. He (Jerry) took care of it after this phone call. Everything went smoothly from that point forward.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett L. 
Évaluation :
5

Everything went very well!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
5

When picking the truck we noticed oil leaks on the front wheels which we reported at the time of the pick up.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN F. 
Évaluation :
5

Folks were awesome!

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
1

Will never use uhaul again worst experience ever with uhaul not lighthouse will be renting from someone else from now on

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R. 
Évaluation :
5

Not a thing, worked great.Easy in and easy out. Merci

Jamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Nice representative at this location. He was helpful with my questions, but not able to resolve issues I had with UHaul Regional office with the change in equipment from 6Ã-12 trailer to 10' Truck. I flew out to Colorado. Was hoping the truck price could have been even lower that $700 due to my inconvenience. Also, while the tank showed "F", I learned that it wasn't fully full.

Brian J. 
Évaluation :
4

Was people to work work, confusion on Berthoud pick up Berthoud needs cleaned up badly

Leon U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur P. 
Évaluation :
5

Jerry did such a great job taking care of us. I couldn't say enough about a group going above and beyond.

Dave C. 
Évaluation :
4

Jerry was super nice and helpful and got me all set to hit the road. Will definitely use Lighthouse Storage for my Uhaul needs again!!!

Debra H. 
Évaluation :
5

I've rented space from this facility twice over a 3 year period and was one of the first to rent here. The local staff are great to work with, observant on who is coming & going, and are quite professional to deal with. Prices are competitive.

Ty T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTULIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP Z. 
Évaluation :
3

I mentioned the problems I found with the truck and he said unfortunately that happens often.

ALONZO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

I was really put off by a 28 % increase with 30 days notice. After a year of being a customer, this seems unreasonable and rude.

Ted W.  |  Expérience générale 
Évaluation :
5

Thanks for keeping our stuff safe.

Patty & Ray L.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. They went above and beyond. I had a wonderful experience with them. Merci!

KATHRYN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Couldn't be happier with facilities and personnel at Lighthouse Storage! Well kept, and easy to get in and out.

Catia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Faster network at 9:am in the morning

Mitzi D. 
Évaluation :
5

Good costumer service.

Eduardo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

We arrived 45 min after they were closed and the owner was still on site and helped us return the truck and trailer. He even backed up and parked the truck for us! Great customer service!

JOHN B. 
Évaluation :
5

Super simple and quick. And friendly 😊

HAROLD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desiree M. 
Évaluation :
5

The office is a temporary building so lacks any real appeal, but was functional. The rest of the facility looks new and clean.

JIMMY L. 
Évaluation :
5

Merci

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

I had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.

STEFANIE A.  |  Expérience générale 
Évaluation :
5

Clean, professional, a great drop off experience.

Trachelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Absolutely nothing to improve. The location i picked up was fabulous. I will never rent from another location again.

Tiffany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Met the owner who was very helpful and pleasant. The facility was well designed and easy to navigate with regards to where the pickup and drop off areas were. Basically I was very impressed with the operation there.

MICHAEL B. 
Évaluation :
5

Elizabeth was wonderful and very accommodating!! Coming back this weekend 😊

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
1

my original reservation was for louisville Colorado and U-Haul decided to make a change to meet Colorado which was 35 miles away from my original destination. The email that indicated there had been a change made was not very clear until the morning I was to pick up my vehicle. On top of all of this the movers that I hired through the U-Haul website were terrible aggressive and threatened me after they took money from me that they did not deserve. I reached out to U-Haul for help resolving this and the only option they offered me was to do some type of online mediation. In the end it was not a reasonable solution as the movers that I had hired through their website threaten to come to my home and to hurt myself and my friend.

Nanette K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOLLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne B. 
Évaluation :
5

This was not supposed to be my drop off location!!! I called twice was on hold for liner than 20 minutes finally got a person and then got hung up twice. Want able to change location back to primal and had to drive out of the way only to be told there was an additional charge for mileage

JOSHUA S. 
Évaluation :
5

The service was excellent. I was checked in and out the door very quickly. I would definitely highly recommend this location.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

This facility is my favorite one to rent from. They always accommodate my last minute requests as needed. They are amazing!

Leslie H. 
Évaluation :
5

The app wouldn't upload the picture of truck. Hold time soooo long to get support to deal with this. Made the drop off after hours more difficult than necessary.

Cynthia B. 
Évaluation :
5

I would return to this facility if my storage needs required. I had a very good experience here.

Bert S.  |  Expérience générale 
Évaluation :
1

Communication/ better customer service

RAYMOND P. 
Évaluation :
5

Professional, proficient and friendly staff.

Shane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Nothing, it was more than I expected.

KELLY M. 
Évaluation :
5

Fantastic staff at this location! Very helpful and friendly.

Erica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele P. 
Évaluation :
5

They did not check in the dolly so it is still on my account. This is understandable because the truck and dolly are on different contracts. I contacted this dealer and sent documentation. I hope they can resolve this as uhaul customer service is of no help. After staying on hold with them for a considerable amount of time, the call was answered. After explaining my problem I was told to hold and my call was placed back in the queue and I had to wait for another agent to answer. They told me to call the place where I dropped off the equipment. The uhaul customer service number is kind of a circle jerk.

alan S. 
Évaluation :
5

No recommendations It was a good experience Friendly staff, clean, etc.

Isaiah H. 
Évaluation :
3

Pick up was great! Delivery was terrible. We did drop off after hours took over 1 hour to drop off because no WiFi available and location kept dropping. Then charged extra 20 for late drop off

Christina T. 
Évaluation :
5

Excellent experience overall

Gary G. 
Évaluation :
3

No one was there, little frustrating when trying to return equipment

NICOLE M. 
Évaluation :
5

Theybalways treat us well when we rent or drop off from here.

Leslie H. 
Évaluation :
5

Merci

Glenn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS MARTIN M. 
Évaluation :
4

Truck was a little dirty on the floor and dash. Just a quick wipe down with disinfectant, I'd be fine.

CHAD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Lighthouse Storage was wonderful, the girl who was working was wonderful however, I am unhappy with my U-Haul experience as I arrived at the original pick up place at 9am and there was no one there, no uhaul, and no one had notified me, yet they had been looking at my account to figure out what to do for 45 minutes.

Sarah E. 
Évaluation :
5

The location was great other than the fact that it was 26 miles from the location I reserved the trailer from. I made a reservation at a location because your website said they would have the trailer. Your fulfillment is garbage!

Chad B. 
Évaluation :
5

GREAT LOCATION AND PEOPLE. A PLEASURE!

JAMES M. 
Évaluation :
5

thanks guys:) y’all were awesome

Tori M.  |  Expérience générale 
Évaluation :
5

This was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!

Rick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA H.  |  Expérience générale 
Évaluation :
5

All personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!

Bruce S.  |  Expérience générale 
Évaluation :
5

Great place

JESSE & SOPHIE B.  |  Expérience générale 
Évaluation :
5

I has a atorge there paid my last month in November and now this place is charging 750 what a joke. Horrible staff

Brittany E.  |  Expérience générale 
Évaluation :
5

Great to work with.

Frank O.  |  Expérience générale 
Évaluation :
5

👍👍👍👍👍

JEFF T.  |  Expérience générale 
Évaluation :
5

Will rent again in future if needed, will continue to use the Uhaul account to rent Trucks. Bonus for me

HERB S.  |  Expérience générale 
Évaluation :
5

Great place if you want piece of mind that your property will be secure!

MICHAEL E.  |  Expérience générale 
Évaluation :
4

super helpful and friendly staff. One of the nicest places I have stored a vehicle.

CASPIAN S.  |  Expérience générale 
Évaluation :
5

We reserved storage space not knowing if we were going to need it. Our house closed in time so we had to cancel. Our 5 star review is based on the excellent communication from Lighthouse Storage !

Michael C.  |  Réservation 
Évaluation :
5

You have confused me with someone else. I did not relocate to this area.

Sally K.  |  Réservation 
Évaluation :
5

Joan was always pleasant to talk to and made everything so easy! Thank you so much!

SHERRI N.  |  Expérience générale 
Évaluation :
4

It would be nice to have better turn-around access near the units...also there were days when it was muddy so it would be nice if the paths were paved.

MELISSA B.  |  Expérience générale 
Évaluation :
5

Put our camper in slot 45 and didn't have worry about it. Looking forward to the remaking months on Agreement being refunded.

MARCIA A.  |  Expérience générale 
Évaluation :
5

We have used a few storage units in Longmont and we found Lighthouse Storage to be so much cleaner, easier to access, and extremely easy to deal with. No Bugs or mice.

RON H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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